Terrible

At the time I purchased my vehicle, I left a 5-star rating. Excellent pre-sale experience. I had questions, though, immediately after the sale (three of which I had asked at the time of the sale and been promised by Jay that he would get answered). For the last two weeks, I have left over 7 messages to Jay (sales person) and Taylor (sales manager). Jay made 2 post-sale appointments with me and did not show up to either one, and he has not responded to numerous voice mails or emails. After a week of no response from Jay, I followed up with two emails to Taylor and was similarly ignored. Not a single word out of either of them for weeks. Taylor finally responded but did not fully address my questions; it's now been 2 weeks. In other negative reviews, the organization suggests you call the General Manager. This does not work. I have called, chatted on their website and on their Facebook page - no one will provide me with the name and email of this elusive General Manager. And surprise, surprise - the vehicle is now in the shop for over a week without a diagnosis while the warranty ticks away. They seemed tickled to take my cash, but have provided no interest in my concerns following the sale. This lack of customer service is deplorable. I will not be returning to Autonation in Lewisville.

I really like this dealership for service. No games, they get you in and out quickly for routine maintenance. My only complaint is that they don’t offer any oil change specials on their website like they used to. That would make me use them more often.

Great service

Excellent experience and best price on my new car. Highly recomend!

I went there to get an used vehicle and was greeted by Aiman who listened to my preferences. He found exactly what I wanted in a vehicle. I was able to bring it home and came back the next day to finalize the paperwork. Ali was also great at explaining the finances,which was highly appreciated! Thanks so much for yall help, guys! I'd recommend this place, which was the best experience than Autonation Honda in North Richland Hills. Keep in mind, there's reduced staff, which means hours of waiting to get ur paperwork done. Go there if you are in a need of new vehicle!

This is the worst experience I have ever had buying a car. No one seems to care. You stand around forever before anyone will help you. I would not have bought a used car from this dealer if cars were not in shortage right now. I have been waiting two months to get agreed repairs completed. I even brought this to the attention of the sales manager, and he just had the useless salesman call me again and he again dropped the bale. ABSOLUTELY NO follow up from salesmen. Makes you wonder if they even care if they make a sale or not. I DO NOT RECOMMEND!

Try to buy my car from Facebook and then give an lowball offer.... just make me lose my time

Parker Levy my advisor was great from the moment he made my appointment to the time I arrived he was courteous I am happy always with Honda Lewisville

Great customer service.

My salesman, Jon, was great. Other than that, the experience was terrible. They never return phone calls, the minor repairs I needed under warranty ended up taking 4 weeks to complete with virtually no communication on progress (at one point I dropped off the car so they could take it to another dealership for repairs and they didn’t even touch it for a week and ignored my calls/texts/emails), they promised a rental/loaner and then never called back or followed through. This place is a nightmare to work with and they have no customer service after the initial purchase. The buying experience up to that point was great.

Worst customer service since they have limited supplies. It’s like a crime to even ask questions about the car, even the manager showing such attitude has disappointed us. You will never get any customers with such attitude. I’m sorry to say but I would not recommend this location.

I went to get my oil change and everything was exceptional. Steven saw that everything ran smoothly, so thank you Steven!

Great experience and great sales staff

Ashlyn helped me in the Service Department with my 2019 Honda Fit. Throughout the entire process from assessing the vehicle, and ordering parts to scheduling for the work to be done, Ashlyn delivered superb customer service. She was friendly, professional, and answered all of my questions. I appreciated all the phone calls and text updates from her. Everyone working at Honda Lewisville seemed to work together like a team and it showed. I felt like my car was in the best hands.

Excellent. I am very happy with the service.

Called set up appointment and advised I would drop off my vehicle for a oil change the day before and would leave my key in the drop box. My appointment was set for 9am called at lunch was told I had missed my appointmet. I told the lady my car was there and dropped off the key in the drop box. She said she would get with James and let him know. About an hour later I get a text that I had missed my appointment and call to reschedule. I called the dealership spoke to James he said it would be ready by 5pm. Got at the dealership around 5:15 was told my vehicle was not ready. Needless to say this was horrible customer and someone needs to check into who is managing that department.

Great service as usual!

Friendly service and fast

I had made an appointment to speak with a sales rep but he was busy at that time. Mehti was able to help me instead and he was great. He didn't pressure me and listened to my requests. They are very responsive to any questions I had after I left the lot and they followed up to check on me. Update: whoever worked the parts desk, an older man on Oct 4 around 1pm, was rude and not helpful when I was directed his way with a question regarding an order. Apparently me asking one easy question was so inconvenient for him and I could tell the guy he was "helping" in front of me was also not too pleased and seemed happy when he left. Bummer.

The services I am receiving from here is next to none, in a special way I send a big Hug to Mr Yoo Steven. His services is beyond customer service... He does it like he's assisting a biological brother 👌👌👌👌👌🙋‍♂️🙋‍♂️🙋‍♂️

I did not give 5 stars because I was disappointed with the service staff not responding to 2 voice mails. I was unable to reach my service advisor. I left a message and I was not called back. I left a message with the service manager and I was not called back. The service was completed to my satisfaction.

5 stars for the Service Department for their willingness to accommodate me with no appointment. 3 stars for the Service Technician that serviced my car because he recommended numerous services to be done that had already been completed by another Honda Dealership that he had no record of in their system. All Customers should make sure they keep a record of all of their service repairs to compare to the Service Technician's maintenance recommendations; they can save a lot of money that way.

I always come to the service department for my oil changes, after today I will not be coming back, I was told an hour to an hour and a half so I left and let the "Advisor" know just to give me a call when my vehicle is done, 3 hours later I keep calling to see the update on my vehicle and nobody can tell me but the "Advisors" which none were available, I finally go to pick up my vehicle and of course it was done but nobody called me, more annoying when I went to check out I asked the girl that gave me my paperwork if they found anything that needed to be changed or worked on and she couldn't tell me she told me they started a new service and now I have to wait until I get an email to see what comments were left about my vehicle, come to open my email and all I got was a receipt, then go to my vehicle to find out once again no complementary car wash, it seems like wherever you go us as customers need to babysit to make sure things are done and you get your good customer service..

Don't buy a car from this place they will waste your time and lie. They lied on my loan application and wrote whatever they wanted stating I made less than I actually do. They tried to force me to sign over my car before seeing the financial work sheet. Everytime I went in even when I was told I wouldn't have to wait and once I was the only customer there I still waited 2 hrs plus. They tried to say the car was 1000 miles less than what it was so if I bought the car it would be out of warranty as soon as I left if I didn't check. Then they were rude after their mistakes like I did something wrong when it was them. I called the dealer who sold me my car 6 years ago to look over the deal they were giving me and he said it wasn't good in short and gave me the offer I should be getting(he lives in another state so he has no skin in the game). Once I sent it to this dealership they raised the price 3k on the car which is the price of the car new. I was just irritated that they wasted my time and acted so entitled like I was selling them a car.

Worst car buying experience of my life. The financing department in particular was absolutely dreadful. I had provided all of my information up front the day before I went in to finalize the purchase. Even though they had everything they needed, we were still at the dealership for 3.5 hours sitting around waiting -- during which time the ran my credit with a different auto financing company without my authorization and after I told them that I was going with CapitalOne, and that I did not want to look at other offers. When I finally got in the car to drive away, the driver's side window would not go up or down. It aws stuck halfway open. So they had obviously lied about doing a full inspection of the vehicle. When I finally got the car two days later, I found out that the charging port was faulty, and I could not fully charge the car. So I returned the vehicle to the dealer. They claimed that they would "unwined" my auto loan that day and wire the money back to CapitalOne. I called CapitalOne on Monday, two days after I had returned the vehicle, and the dealer had not even been in contact with CapitalOne. I am currently STILL waiting for them to get the financing straight, and I cannot purchase another vehicle until this is done. So now I am having to borrow vehicles for the next 5 to 10 days because this dealership does not know how to do what they promise. Absolute worst purchasing experience of my life. DO NOT BUY A CAR FROM THIS DEALER.

Some rodents chewed on a an electric harnesses underneath our 2017 Honda Civic, so we had it towed to AutoNation Honda Lewisville. Instead of replacing the $15 harness, they said they didn't have the part and charged me over $260 to "solder it, heat-shrink the wires and to wrap a special "rodent" tape around it. Several months later, the dash started flickering again, and we took it back to the dealership to check. They haven't found any problems with it." A few weeks later, again,- same problem, so I decided to order the harness myself online and replace myself what they were supposed to have fixed. After I took their "fixed" harness off, I could see that they never even soldered it but just crimped the wire, and instead of the special spicy "rodent" tape they had charged me for, they had wrapped it in plain electric tape. I had to wrap my new harness in a metallic conduit to prevent any future rodent incidences, plugged it in and never had any issues from that day on. To add to the insult, while the Autonation was messing with my harness, they had lost a specialty screw holding the aluminum under-panel under the engine, so I had to order that one too online for $7. Another screw was barely tightened, half way in. Accident you might say? After they changed my oil earlier, they didn't tie up several of those under-panel bolts which were half-screwed in by hand. Another "accident"? My co-worker had even bigger issue with them. They had changed oil in her Civic and (Surprise!) didn't tie up her under-panel, and it got blown away on a highway, and other cars ran over it and completely damaged it. So, she stopped, picked it up and brought it back to Autonation, saying since it was their fault they should replace it and this time tie it up properly, maybe use a wrench, this time, you know. So, they refused and told her they don't want to see her there anymore. So, it's 2 times with me and 1 time with someone I know. Obviously, they have either a serious chronic issue, or are intentional in their negligence. I don't even care anymore - they've lost my business!

One of the useless places I have visited recently. Not customer centric, and very unprofessional. And I had to deal with an useless guy who don’t know how to deal with customers, while I was there to get my vehicle evaluated. Not going back there again.

Took little bit time to complete the entire process, but over all good experience.

Hannah Nguyen and the Finance Manager Chris took the time to work with us on pricing despite the market/inventory shortage. I shopped around many DFW area car dealerships, and they came out ahead with a better deal on a better quality vehicle. My 2021 Accord Touring has been an absolute joy to own. The fit and finish, ride quality, full range of driver safety and assistance features, and premium amenities and audio are truly impressive. It even shares the same thrilling engine as the Civic Type R. I'm looking forward to many miles of comfort, reliability, and fun in this phenomenal sedan!

Our Advisor Joe Sims made it a great experience all around. I highly recommended this place if you need your service done.

TJ and Sonny were great all the way around when it came to customer service, real pros! We got the exact car we wanted and in a quick fashion, way to go guys, 10 stars!

Steven was great, everything went smoothly.

I called them to talk about a service I need. No one called me back. I stopped at their service and asked for a drop off but they said they cannot drop for 2 hours. They can't schedule talk to clarify things on phone and cannot do service. Couple of times I went for service the car wash was not working.

our time with the sales man George and Mark was very friendly.They did a good job.We like them.

Do not take your car here for service. I had to wait 3 weeks for an appointment for an airbag recall. Rearranged my work schedule, showed up at the appointment only to be told they didn't have the airbags and would have to order them. Cynthia told me she would call when they were in. The following week I still hadn't heard from them. I left a voicemail with Tammy and an email to Ashlyn with no response. I finally got a man on the phone who said he would find out from Cynthia what happened, as there was no record of her ordering my airbags. Still no call back. You would think an airbag recall would be a priority because of the liability for Honda?! Guess they will learn the hard way. Simply unacceptable customer service. Go elsewhere!!!

Great service!! Cynthia was very nice and helpful.

I took my van in to get new brakes and an alternator. My van was running great before I dropped it off. It wasn't even 24 hours before the check engine light came on and driving was impossible. Called and left messages but never got a call back. Finally fed up, I had my van dropped off at the service department. Now there is another set of issues with my van. It was a terrible experience.

Steven was very helpful in getting my car serviced. He ordered parts and made the process of rescheduling very smooth and easy. Thank you!

Great place!

Recently purchased a used truck last Tuesday. Notice the alignment was off and took it in to get fixed from auto shop, they said it would require a caster and camber kit that would cost around $499. After recently purchasing the truck I called autonation back to see if they could help and they said someone from service would call me. No one did, this was on Saturday morning. I made the decision I wanted to exercise the right for money back guarantee so I called on Monday to see how the process would work. The salesman told me they wouldn't accept it because it's the 6th day. I told him how could I return the vehicle if the 5th day lands on Sunday he said you would have to turn it in on saturday which is the 4th day. There is no underwriting that specifies that term so now I felt stuck with the truck. Still wanting to figure out the caster and camber kit I called over 5x and left voicemails with 3 different managers. I didn't hear back from someone until late Wednesday, I even called the number that they auto reply to on poorly rated reviews that connects you to the gm and it gets you nowhere. The service department did nothing when I brought my truck in besides tell me they could do an alignment and that I should take it to another autonation ford. This dealer has poor communication, I felt they purposely dragged their feet to get me outside of the 5 day back guarantee, and the service department did nothing. I would not recommend purchasing a used vehicle from this dealer.

Do NOT go to this place!. I had applied to get a truck i wanted. Person i was working with was completely incompetent. Never called or texted back to inform me how it was going. I had to test SEVERAL times just to get a answer from her. Then finally texts me saying it was still with her boss...NEVER got a return call back. I even sent a text saying that i was just going to go somewhere else. No message or call..NOTHING. This is by FAR the WORST EXPERIENCE i have EVER had with trying to purchase a vehicle.

the sale men are really cool my car i have did have some problems some they were able to fix some i had to go to Nissan but over all they are good

My sevice manager was so knowledgeable and took the time to explain things to me. He listened to me and addressed my primary concerns and knows as my finances improve I will return to have other maintenance done. Not only was he courteous and friendly but I noticed two other service managers who seemed engaged with their customer and courteous and friendly. Really makes a difference! I surely appreciate the shuttle service and the fact they returned my car washed!

AutoNation in Lewisville, Texas did an excellent job on my Civic. They always have, that's why I always go back to them for service and repairs.

Not a friendly service center. Service Manager was not all helpful. They only know how to squeeze your money. Will not recommend

Quality of service has been good. But extremely long wait times on week ends even for scheduled appointments. I had a 7:30 AM service appointment and it took nearly 3 hours to complete.

Thank you for the great service!

Good service and caring

*** DO NOT TRUST *** * They will bait and switch. * What they advertise isn't what they actually sell. * None of the advertised prices are truthful. * The salesmen are helpful and nice. * The finance manager and others will lie through their teeth. * Their goal is to wear you down and cave, to jack the prices up. * Their explanations are bull. *** FALSE ADVERTISING ***

Great people....Great dealership. Never any problems or issues.

I've bought 2cars from here and Ive had 0 complaints

Mike Malone has been our family Service Advisor for years and you could not ask for a more helpful and honesty person. We have purchased several Honda's from Auto Nation Lewisville over the years.

my advisor kept me updated about the status of my car at all times.

Oil change and tire rotation took more than 1.5 hours. after billing I was told I need wheel alignment. I received the car with something written on the windshield and instead of cleaning them, windshield wiper was used and smeared on the windshield, which I had to clean

Very kind and helpful people!

Easy to deal with. Upfront and honest with our transaction. Met us half way since we live almost 7 hours away from the dealership.

had an appointment scheduled for 9:30am for an oil change. I didn’t receive a phone call until 10:55am to go over what they found during their inspection. I’m not sure why it takes 1.5hrs for an inspection on my car when I had an appointment scheduled a week in advanced. They suggested that I get air filters, ethanol corrosion inhibitor, spark plugs and drive belt during this visit. I told them that I got my spark plugs done July of last year (at a Honda dealership at another location) so that shouldn’t need updated, but would go ahead with the filters and the ethanol corrosion inhibitor. She said she would call me back once my car was finished. I never heard back, so I called the dealership at 3:30pm to find out the status of my car. I tried calling the “check on status” operator, but no one answered. I called back and selected “speak with an operator to schedule an appointment” and I was transferred to the associate who was in charge of my car. The operator said that she would also send a message letting them know to call me back if they did not answer. Which no one did and I never received a call back. I decided to go over there at 4:30pm because I still had not heard back and they are not open on Sunday’s and I didn’t want my car to get stuck there until Monday. I showed up and there were 5 associates standing around chatting and no one acknowledged me. I stood there for about 2 minutes before another associate came and asked how he could help. He went back and pulled my paperwork and got the associate that was assigned to me. She came over and apologized to me about the miscommunication. She went on lunch and thought someone else had called me. She proceeded to walk me over to the cashier and went over my paperwork like there was nothing wrong. I asked to speak to someone because this was absolutely ridiculous. They had my car for 7 hours when I had scheduled an appointment and this service shouldn’t have taken that long. Absolutely unacceptable. The customer liaison just apologized and said I hope you can give us another chance. When I asked if they could do anything to keep my business, she simply offered me $30 off my next service. I just wanted to go home at this point so I said sure and paid my bill. We then waited another 7 minutes before they sent someone to retrieve my car. They pulled it around and I noticed that I didn’t even get the complimentary car cleaning that they offer. The car sitting in the bay next to mine was getting hand cleaned by an associate. Looking at the paperwork, I saw that my car was ready to pick up at 11:25pm. My car had been sitting in the direct sun for 5 hours. I will NOT be returning to get my car serviced here at the Lewisville Honda AutoNation nor will I purchase a new car from them. My money will be spent somewhere else where they value customer service.

Easy and smooth transaction. Val was great to work with. No surprises. He even met us half way to deliver the vehicle since we live almost 7 hours away.

Not to bad. Didn't try to upsell me and it turned out cheaper than I thought. I gave instructions to my advisor. He did everything I asked. I'm definitely happy with the experience.

Great service. Had my car ready on time.

The rep I worked with was very clear and straightforward with all of the information he presented to me about my vehicle. He laid out all the options available to me while I was changing out a part and was very forthcoming about other types of work that I hadn't thought about doing. I had a good experience here overall.

I called and got a 9:30 appt a week in advance to have my car's alignment checked. I arrived right on time. They did not look at my car for 3 hours. I finally had my car looked at and left 3 1/2 hours after my appt. I feel if you get an appt a week in advance your car should be looked at in and around the time of your appt. Never even got an apology.

As long as you don’t have to deal with the salesman Doug, you will be just fine.

This place was absolutely horrible. We drove 5 hours for a car, and while we were two hours into our drive we got told the car sold and it was a POS car anyways and that they had something better. We got there and the numbers were way off and our salesman’s Doug was completely rude and unprofessional to us because we didn’t want to pay $200 more a month on top of what we agreed on. He even made a comment about us not being able to afford it and said he didn’t want his time wasted, then got up and left. He also told us about how they are trained to take pictures of cars from 30ft back so you can’t see the damage. Doug was a complete liar about everything!

very efficient , had inspection

got service from James Norris. His service is excellent.

No professionalism and very irresponsible behavior and attitude towards the customers. I had a very bad experience which I had ever before...treating customers like fools..

Great service. I was pleased with all the suggestions from the service department and the mechanics to keep my vehicle running well. They even found coupons on their own that saved me well over $100. I can't ask for better service than that.

Great as alwYs

Went there for a specific vehicle and called ahead to make sure it was there, we get there and oh that car isn't ready let's show you something else. 🤬 Okay here is my budget and the max I am willing to spend. They say we have 7 or 8 in that range I'll be right back, well he comes back with one and only one option 2k over what I said was my max and says it's the only one than grabs a manager to try to pressure me into it. Waste of my time.

Please be kind the service industry workers. The whole world is short staffed. A little bit of patience and a kindness is needed in this world today. Cynthia Cortez was my service rep. She is absolutely the best! Cynthia was very helpful, honest and kind. My service took longer than what was expected, but she kept me updated the entire time and truly felt bad that it was taking so long. I was understanding that the staff was doing their best with what they had. Sure I was frustrated, but yelling and getting upset with the staff isn’t going to change anything. It won’t make they work faster, and it won’t make the parts needed arrive sooner. The only thing it does is makes the staffs job harder and more stressful. Thank you so much Cynthia for helping me get my serviced and being honest about your recommendations! I will definitely be back!

Please be kind the service industry workers. The whole world is short staffed. A little bit of patience and a kindness is needed in this world today. Cynthia Cortez was my service rep. She is absolutely the best! Cynthia was very helpful, honest and kind. My service took longer than what was expected, but she kept me updated the entire time and truly felt bad that it was taking so long. I was understanding that the staff was doing their best with what they had. Sure I was frustrated, but yelling and getting upset with the staff isn’t going to change anything. It won’t make they work faster, and it won’t make the parts needed arrive sooner. The only thing it does is makes the staffs job harder and more stressful. Thank you so much Cynthia for helping me get my serviced and being honest about your recommendations! I will definitely be back!

Steven has always been friendly and provided professional service on each of my visits to AutoNation. Thank you Steven for taking excellent care of my car's needs.

Ashlyn was great to work with because she made it easy. She sent me a text reminder ahead of my appointment and she sent me a text with the mechanic’s suggestions along with prices. She also helped me find a shaded area so I could safely wait outside for my car to be done. She washed my car and even topped off my tank. Great experience!

Very friendly staffs and feels like welcoming

These guys and gals get it right! Thank you team AutoNation Honda Lewisville for proving customer service and respect for customers time still exists. As long as I live in the Dallas area you have my business!

Darius McKinnis was such a nice young man. No pressure sales. Coming back Monday night.

I’ve been a Honda owner, since 2018& until today 8/20/21, I have not had anything bad or derogatory, to say about “Autonation Honda Lewisville”. Let me start by saying I am a cancer patient& I can’t drive, some days due to fatigue, and being on meds. My sales agent, is a KIND MAN& he understood my situation& said, just leave it here& you can pick it up another day. Be it tomorrow, or the next day. After all Honda is safest place, I can think of leaving my car. Today, I was taken up there, by a family member to pick up my car, from the service department. I payed in cash $325.97 to be exact. After picking up the car, and going down the street, I decided to drive back to Honda, and leave my car at Honda, and catch their shuttle home. So I went to my sales person& he assured me, it will be ok, but I had to sing up for the ride, so i went to the cashier, at 4.48pm& signed up, for a ride home. She informed me, that they will come find me, so I told her, I’ll be with my sales agent. SO FAR, SO GOOD. But, then she came to me, at 5.18pm& told me, we don’t have a shuttle, after 4pm. My question is????? WHY DID SHE NOT INFORM ME AT 4.48pm, WHEN I WAS SIGNING UP, FOR THE SHUTTLE??????????🤯 WHY DID IT TAKE HER ALMOST 2 HOURS TO INFORM ME, THAT THE SHUTTLE, WASN’T RUNNING AFTER 4PM????????? I honestly think, the driver, just didn’t want to do his job& past the buck& made a martyr out of her. I still gave Autonation honda Lewisville a 5 star due to, my sales agent& my service advisor, because, BOTH OF THEM ARE DOING A FANTASTIC JOB. But, as far as the ride home, VERY QUESTIONABLE🤨 I suggest the manager, or the GM, look in to this before someone else gives them ONE STAR.

It’s been 6 months since I’ve gotten my license plate , I have called over & over again and only gotten transferred to one person and another

Quick. Fast and friendly advisor . I felt very comfortable talking to the advisor. She wasn’t rushing me or trying to be pushy . Ask for her! Cynthia. This is my third time coming back ! I will continue to get my 2018 CRV maintenance as long as I can get her .

Great service and wonderfully helpful staff. Communicated in timely manner on parts, repairs and pick up availability. Bought my vehicle there years ago and 260k miles later still running great!!

I've been a customer for over 13 years. Very happy to have them service our various Honda vehicles. Our service advisor, James Norris, is always pleasant and provides detailed information regarding issues and remedies. 10 Stars!

The sales guy and his manager ensures I picked up 3 cars of my choice, gave me perfect sense advise and closed the deals for the cars 🚘 I bought with no harm to my pocket and credit. Thanks AutoNation Honda for a great services.

I've been getting great service here for many years. Somehow the prices I pay at AutoNation Honda seem to be cheaper then the estimated prices I'm given when it comes time to pay.

Michael in service explained everything ahead of time including costs and introduced me to tech working on problems (nothing major just normal wear and replace items). Honda shuttle service was provided to and from home and vehicle was washed as usual. Future appointment already made for another repair/replace item.

This place isn’t anything exceptional like some other dealerships I’ve been to. The sales process went okay, I was there for an extremely long time though. What I’m more frustrated about is the fact that I have to keep calling and asking about my license plates, and I called about 6 times now. And what’s more frustrating is that it’s now approaching 1 month past the expiration date, they had 60 days to get my plates but I don’t know what happened I guess somebody wasn’t doing their job. And good luck having them call you back, I’ve had several times where I’m told I’ll get a call back and I get nothing, they just seem to “forget”. The customer service here is lacking, good luck to anyone that’s hoping to get any help from the employees that work here, they don’t seem to care about helping you, and they will do anything to not have to deal with you.

I am satisfied with the service.

Steven Yoo, my advisor, was great. He walked me through all the work being done and future maintenance that might be needed. Very nice and patient. Thanks!

Great service ! They gave me coupons yesterday when you ask the service guys !

My experiences with AutoNation Honda in Lewisville has always been pleasant. The staff is courteous and helpful.

I love the people there. They take good care or you. You can find great deals and find the car you want or need. I recommend others to come check out this wonderful place.

I purchased a $ 50K Cadilac Escalade over 2 months ago. I never received the tags. I called 2 weeks ago, they mailed me the registration but no tags. I have been calling with no return calls for since last week. I am driving around with an outdated dealer tag. Not very professional. Do not return calls.

Honda always has been a extended family to me ! Great customer service !

Our service representative was James Norris and he was amazing. He explained in detail what was going on with the engine and the battery. I would highly recommend that individuals ask for him when they need help in the service department. I'm really pleased with the way my car is running now.

This was my first service experience with Honda AutoNation! I am happy with the timeliness of service and attention to detail! Mike Malone is an experienced adviser making the whole experience smooth and quick.

Just been there to sell my car today. The guy named MEHDI ZOGHBIA , that i was talking over the phone/email lied over the phone about the pricing. The deal was for $9500 on the phone but when i got there in the evening , he blatantly lied and said it was 9000. I really feel pity for this guy. I cannot imagine to lie to feed my family. Felt really sorry for Mr MEHDI ZOGHBIA. I will never recommend anyone to this dealer and especially Mehdi Zoghbia the liar. DO NOT DO BUSINESS WITH THEM. Ever!!!!!!!!!!

Worst customer service.

Tried to sell my car 2 days ago here. TALKED with the women named MEHDI ZOGHBI . Offered 1500 over the phone , went there driving 45 mins to get there. Updated his offer to 11k . What a low life liar. I cannot believe people can be this cheap just to feed their kids. Wow! Straight up lied and said we never had a deal over the phone instead showed me some vague email to prove his deception. I AM TELLING YOU DO NOT EVER DO ANY KIND OF BUSINESS FROM THIS PLACE. Mehdi Zoghbi - your kids will be proud after seeing this ! Congratulations

Just been there to sell my car today. The guy named MEHDI ZOGHBIA , that i was talking over the phone/email lied over the phone about the pricing. The deal was for $9500 on the phone but when i got there in the evening , he blatantly lied and said it was 9000. I really feel pity for this guy. I cannot imagine to lie to feed my family. Felt really sorry for Mr MEHDI ZOGHBIA. I will never recommend anyone to this dealer and especially Mehdi Zoghbia.

I am extremely unsatisfied with the service I have received. I bought a brand new Honda Civic in June with the expectation that it would be a good reliable car for a long time, yet, on July 19th my air conditioning had already stopped working with less than 3000 miles put on the car. It took me til Friday the 23rd when I came in in person to get my plates to get an appointment scheduled because no one at the dealer would answer the phone all week nor return my voicemails. I was told that the earliest I could get in was Monday, August 2nd. I made an appointment for 7 AM and was told that I would be the first appointment of the day. Well, on Monday I sat in the waiting room for 2 and a half hours waiting for my A/C to be fixed, just to eventually be told that the entire unit had to be replaced and the part wouldn’t arrive til Wednesday. I don’t know how it took somebody 2 and a half hours to determine they couldn’t do it that day. Well, it is now Thursday and I’m back at work for the next 4 days and no one ever called me to tell me the part arrived like I was told they would. However, I did receive multiple calls and emails asking me to complete a survey about my satisfaction. I’m extremely unsatisfied. I have now been without A/C for almost 3 weeks during the hottest 3 weeks of the year. This is unacceptable.

My first review got deleted...didn't know you could do that. Just don't come here. No customer service skills whatsoever

You gotta know what questions to ask or they will just give you tons of unnecessary fees and warranties. I don’t like being constantly told that leading is the way to go or be questioned about buying a used car when you could buy a new car for “near” the same price. When you want to use your warranty they try to beat around the bushes for what the issue is.

One of the worst experience had with this dealer , particularly Hilary Espitia , she doesn't know how to talk with the customers and hung up the call abruptly as i said to cancel the appointment.

JJ was great. Honestly the best experience I’ve ever had buying a car. He was not pushy at all like most salespeople and very well informed about all of the vehicles we were interested in. From start to finish this was a unique experience and very streamlined and professional. I would recommend EVERYONE to buy their future cars here

Just got a new honda accord work with Aimon he got me a great deal. Thanks loving my new car.

I drive 40 min and pass several honda dealerships just to come here for service! I have never been picky on who my service rep was until Cynthia helped me. Now I will only take my honda odyssey to this dealer to see Her! She is very honest and kind. She has always gone above and beyond for me and my twin todllers that end up tagging along and waiting with me. She actually makes me WANT to go to the dealership.

I've called them for 4 days requesting customer service on a 2003 Accord.If I get a person, they always tell me that they have excellent service. However, no one has called back, resolved my issue or responded to requests for assistance. need headlight, requires an order, and there everything drops. think twice before you go here!!

Customer service is terrible, I wouldn’t trust anyone at this dealership. You can never reach anyone on the phone.

Very disappointed and upset I purchased a 2017 Honda HRV and it’s been only 8 months and the transmission went out. Sales manager said nothing they can do cause they just make sure car is safe to drive to sell it. I asked for the inspection report ones I saw it it clearly stated that the transmission fluid was required to be changed and the mechanic notated also that the fluid was very dirty which is the reason the trans mission went out. Now they want to charge $7 k to repair. don’t buy from this dealership it’s and if you do be aware as they see things need to be done/repair on the cars and they don’t do it and that’s why they push the extended warranty so they can wash their hands off.

Awesome service and great group of guys ready to help and assist with anything! They went above and beyond my expectation to help and willingness to accommodate what I needed to see for my new Tesla. Huge thank you to Tj, Shjon, and Mike making the whole process smooth and easy! Highly Recommend!

Please never ever go to this place very poor service no one answered bought a car and so call manager he don’t care I asked him can I get some help and he was ok and I waited 1.30 minutes he was just walking here and there the sales person was really rude ohhhh because may be I am brown skin and even I paid cash for my car 12 days ago I did not get any kind of paper work they told me they will email me still waiting when I call no one answered I bought almost 20 cars in last 30 years but never ever had this kind of service wish you all the best

Extremely disappointed and upset purchased a 2017 Honda HRV and 8 months later the transmission went out. Please be aware as the sales manager said cars can go bad from one day to another and you are on you own with a $7k cost repair if don’t buy the extended warranty. Don’t purchased there and if you do make sure they give you the car fax and the check point report and plan on purchase the extended warranty.

I will NEVER buy a vehicle from this dealership and I DO NOT recommend anyone visiting or making a purchase from this place. From day one I had a bad experience from all departments, from sales department all the way to finance department. I dealt with Taylor, Isaiah, Mike, and Martin.

DO NOT BUY A CAR FROM THIS DEALERSHIP worst experience I ever had was paying cash for a 2013 pickup truck they did not want me to buy the truck cash they wanted me to finance it didn't want to do that now not even 3 weeks later having issues with the truck and they will not do anything about it whatsoever hadn't even been a month worst experience of my life do not go to these people they are terrible at customer service they are terrible in their financing department their personnel is terrible everything about this company is bad!!!!

Mike Malone in the Service Department was wonderful to work with! Very friendly & service was fast & easy.

Great service & Excellent Costumer service !!

Theo and Darius teamed up to help me purchase the exact car I’d been looking for. I spoke to four or five other dealers and none of them gave me genuine guidance that these two gentlemen provided. If you’re in the market for a vehicle give either of these guys a call, even if you just have questions for now…you won’t regret it.

My regular maintenance went smoothly. No issues.

Straight forward and no BS.

Auto Nation of Lewisville team are the best! Thanks to Sean Songs, Kris McNeal & Ali Thanawaia for your excellent customer service!

Worst parts department I’ve ever encountered. Hard to get a hold of someone. Every time I call I’m placed on hold for more than 10 minutes and no one ever comes back on the phone. If I call back the phone just keeps on ringing. I’ve tried to buy parts here over the years and it’s always the same deal. I end up going to David McDavid Honda instead.

New to Lewisville and I've called SEVERAL times to inquire about their service department. I only take my car to Honda for maintenance...always have. 3 times someone has agreed to call back, never did. Left a voice mail with someone in service.... still waiting. I'll just keep driving to MY Honda dealer in Killeen since they clearly do not want my business in Lewisville. Besides customer service goes a long way and Cleo Bay Honda.... is AWESOME!

Advisor James has helped service my vehicle for a couple years now. It took some time for the ordered tires to deliver to the dealership. (3 weeks from day of ordering and setting up initial appointment for service). However, given the inconvenience James ensured that he would keep me updated & he did just that. He took great care of me. (5 stars 🌟 for James in service & for AHMED). The only couple of inconveniences was the fact that after a few days of having my car back from getting two new tires & alignment was that my tire light indication has been turned back on since three days after repair showing that there’s an issue & while not being at the shop while getting my car serviced, you weren’t able to get ahold of anyone via phone unless it’s the call center and even then they transfer you to a voicemail. Especially when calling to ask questions you still can’t reach anyone. You literally have to show up to get anything answered. Also, in order to ask one simple question you get transferred multiple times but never reaching an actual person for assistance and when leaving a voice mail you never receive a call back. Only from my experience.

Muy buena Atención me encanto el servicio que recibí súper recomendado

Very helpful!

Excellent

Went in for a oil change. Oil Life indicator was not reset. Tacked on services that were not needed and not based on the inspection like battery service - I had a brand new battery.

Mike Malone is always professional and listens to your concerns about your vehicle. He keeps you informed as to what is going on with your service. I just feel totally comfortable knowing Mike is there when I make my service appoint. Keep up the Good Work, Mike!!!!!!!!

Always a delight having my car serviced. All options are offered. Thanks to my advisor, Sarah!

Receive top notch service every time for services since i bought two Accords in 2010, Christine PHAM is the best service agent, attentive and friendly, make me feel like family. After years as owner of Honda cars, i became big fan of Automation Honda Lewisville, not just because of Honda cars value but the friendly welcoming services from all the staffs there, Christine, James,and Joe just to name a few, i am happy so far and for sure for all the years to come in the future. Thanks for the great works at Automation Hond Lewisville.

Worst experience ever. Scheduled appointment twice for a Honda recall. They gave me a reminder call for my appointment both the times. but never worked on it. Second time, I left my vehicle at 8 am and went to pick it up at 6 pm. But they told me, they have not worked on it.. as they have no parts. They promised to call me and pick my vehicle, they never did that......

When the door went up Christine's driveway crew went to work. Ashley took care of me and my service need and Chris handled the inside job efficiently and professionally. John Riddle

My visit to AutoNation was above and beyond all of my expectations! I got the vehicle that I've been looking at for a while and at a payment almost $200.00 LESS than I was currently paying. Mr. Martin Garcia was professional and made the process smooth and seamless. The dealership even went as far as duplicating my station settings on the radio in my new car! Small things like that really do make huge impacts! If I know someone that's ready to purchase a vehicle I will definitely be referring them to Mr. Garcia and your organization. Thanks so much for a job well done!

There seems systemic problem here at the Service division. The assigned service manager didnt show up for 15 min for appointment. Another manager came eventually. Later from 4-6PM, I kept calling about service status. Noo ne ever picked up the phone. Got a call after I left at 6:30 for the dealership. They also missed one of the key service requests. One manager did try to rescue the situation by being extra nice/helpful.

Very good experience. Easy to business. Cares about customers.

Worst purchasing experience ever! The sales person is extremely hard to communicate. I spent the entire day trying to get the sales person to answer 4 of my questions through email. His reply was slow and inefficient. He either only answered part of my questions or ignored my questions completely. I had to keep asking the same questions over and over again. After I decided to make the purchase, he made me wait for 3 hours and told me to come again the next day. His manger emailed me later asking me if I want to buy the car or not. I complained to him. Instead of apologizing to me, the manager chose to ignore my complaints completely. What a team!

I did all my research. I shopped around. AutoNation Lewisville, Damareo imperticular did their ABSOLUTE BEST. Damareo found me the car I wanted and didn't play games. AutoNation Lewisville, began with a fair deal on my trade from the beginning. I feel I was treated fair and not given the run around for their own benefit. From my test drive to signing in the leasing office, it was such a breeze! I will return to this dealership if I ever need to again and complete happy with my experience. Thank you again for making this the BEST experience I have had buying a car.

Val helped a lot to get me when I traded in my car. I would definitely recommend going to this dealership to anyone!

Worked with Nick to buy a new truck. He was great to work with, highly recommend!

Went to look at a used car. Instead of bringing it up front for us to look at, they walked us out the side door, around the dumpsters, through the back parking lot. Hot as Texas out there. We get to the car and they don't have the keys. Car is an over priced POS. I told them what I thought and left. Righteous Karen, but didn't ask for manager.

James was the one helping me while I brought my vehicle in for repair/service and afterward to help me completely understand everything and look at some possible body repair work that could be done. I was more than blown away by James' personal way of showing up with me and my friend during this visit. I wish more Dealership Advisors could be like James, as James clearly brings his heart into what he does. He cares a lot about being real and taking his time with what he is doing. I felt the entire time of being at this dealership, and leaving my car here, that my vehicle and myself were in great hands. I will continue to return to this dealership when it's time to take my car in for service. James has made a great name for Honda, and I plan to trade in my car for another Honda when/if the time comes, in large part thanks to James! Thank you James for being awesome! You are one of a kind and my friend and I really appreciate you! You and this dealership are able to help young women like myself feel very safe and that's unusual because so many dealerships are often full of "sharks!" So, thank you!

😤😤😤This said it all -

I was looking a specific vehicle with certain features and my salesperson Hilary was able to locate it at another auto nation dealership and picked up for me. My finance person Ali made the finance portion very painless and quick with providing me all the warranties available to me. I definitely recommend them and especially Hilary because she’s the truth.

This place is silly busy (maybe like that everywhere right now). I like my service rep., but to simply get a live person on the phone, or to leave a message and have the call returned is a ridiculous act of futility!

excellent service. Friendly and Fast.

great service

Great service and hats off to service advisor Christine who makes the whole process work.

Honda Lewisville always provides excellent customer service. I have bought two cars from them and will continue to go back for my third! Crystal helped me during my last service appointment and was able to answer all my questions and helped with everything I needed.

With exception of one of associate at AutoNation Honda in Lewisville, our experience was good. That said, be very careful when you get to the point of financing the vehicle at this place. Do your homework first, make sure you know all rates and what Honda offers before you step to this dealership. You would be taking advantage of if you don't know what is being offered. I had the offer on my phone screen from Honda Financial services, and the finance manager came to help me said, "that offer is not valid. If you want to finance, we can find you third party financing". When I asked about the rate, he said, "depending on your credit score, it could be about 4%-4.5%". I was very disappointed that I was being lied to as I was showing him active advertised screen. I did end up getting rate Honda Financial services was offering at the time. Dealership did take care of us, the second finance manager was supper, Sales associate and director/manager were supper, General Manager was supper. I have bought number of new cars/Honda vehicles. Overall, this is one of best dealerships I have dealt with.

The salesman Darrius was a good salesman to work with. Although the service side of things is trash. No sense of urgency to help or any correct guidance to have my newly purchased vehicle fixed from a day 1 issue. Wiring harness that has came undone on the first drive home. Can't get anyone to help get this fixed.

We found a car listed for a price & estimated payment plan that we thought we could work with. Scheduled a test drive. Show up for test drive on time…. This car is no longer available! But an hour earlier we received a confirmation email for our test drive. After being passed off to different salesman twice we decided we didn’t need to do business there. Basically they just wanted to get us there assuming we would go for any offer they gave on any car…. Negative…. You lie we walk.

Service department always takes care of us and makes sure we have a great experience and that our vehicles are running well. If a mistake is made, they look for a way to be accountable for it and fix it.

I went to this place twice but I always had bad service experiences. Every sales people I met were not friendly. Do not go there! If you go there just to visit and/or don't buy their car, you are your own. They will simply say "we are busy," "cars are out there, go take a look," "test drive is not available," "If you find interested, look for me." They will ditch you and go back to their office. Plus, when I told a sales man what I don't want, he talked back over and over. It was very upsetting. I will never buy a car from this place.

Ahmed got right to the point, answered all my questions and didn't waste my time. Thank You

My name is Alexander Geevarghese. I got my car service done at Honda Dealership. James Norris was my service tech. He has always be helpful providing great customer service. He is always able to answer questions in person with a smile or on the phone. In the in future I hope to continue with his service.

Purchased my Infiniti QX80 back in April. The check engine light came on in May and I brought it in to the service department. My service advisor said it was the catylic converter and he would call it on. It has been over 2 months and my check engine light still comes on and no word from the service department. They sold me a 🍋 . I will be contacting the finance company to let them know that you all didnt fix the car likw you all agreed to..Eric Lee is my name.

They do a great job. I follow their guidance and my car runs perfectly and I never have issues. I only buy cars here and then I always service them here too!

Doug was a great help with the purchase of our new CRV!

Excellent Customer Service.

Excellent service from Mike Malone.

Cynthia was the very best. I was very confident that my car would be taken care of. She was so very kind. She made sure that I was pleased. I sure hope to get her next time I go in for a maintenance check up!

I can say that the salesmen Ahmed and Medhi are and unstoppable team together. They both helped me from the beginning to the end. Ahmed helped give me the confidence boost I needed when being a buyer and he gave me a new way to see life after walking away with my Brand New 2021 HONDA CR-V EX.... THANK YOU AHMED I WILL NEVER FORGET WHAT AMAZING SHIFT YOU HELPED IN MAKING IN MY LIFE!!!!!!!! Autonation Honda in lewisville is the place to be when looking for a New even an Used car 🚗. 100% recommended 👌

45 days and my trade in is still not paid off. Multiple attempts to get an answer from AutoNation Honda Lewisville. No one can seem to get the pay off check mailed to my former lien holder. I am currently having to pay two payments for both my new car and my trade in. Worst car buying experience. Run away. Don’t buy here. Horrible service.

We had the A2 service done on our HR-V June 17, 2021 during which the battery testing good. When we brought the car back in on June 25 for the replacement of the Engine Start/Stop Switch the battery was replaced for $168.82. We will also give negative feedback to Honda in regards to the Engine Start/Stop Switch.

I purchased a 2016 Honda Accord from this dealer on 5/6/2021. The pricing and the car was exactly what I was looking for. The issues started when I went to take delivery. I was promised a 2nd key which they finally had someone come out and do over 2 weeks after purchase. I also test drove the car on 5/5/2021 and pulled the trigger on the deal. Everything was arranged to take delivery on 5/6/2021. I got there and went thru finance. Signed all the paperwork. Well when I went to drive home, there was a big crack in my windshield that wasn't there the day before. I went and got the salesman(Nick) immediately. We had just done a complete walk around and test drive the day before. He went and told his boss(Taylor). They promised to send Safelite out to replace it. I've called and texted them at least 5-6 times since. They keep saying that they are setting it up but nothing as of yet. I should not have to keep reminding a dealer to do their job. I'm pretty sure if I still owed part of the down payment or some other paperwork, they would be blowing my phone up. I bet I magically get a call saying Safelite is on their way after this review is posted LOL UPDATE 7/2/2021 This whole ordeal is making my head hurt. I had my windshield replaced and my spare key was done finally. Now the issue is my plates. I still have not received my metal plates. The temp tag expires on 7/5 and my plates are still not in. I've tried calling the dealer multiple times and you can't even get thru. The extensions don't work. It's like they fixed their phone lines like that on purpose. Finally called sales on today on 7/2 and spoke to one of the managers(Isaiah). He said he would check the stats and call me back. 1/2 the day goes by and nothing. I call him back and he says that they are not there yet. My paper tag expires on Monday(7/5) and I drive a lot for work. Would not want to get pulled over.The dealership is 40 minutes away from me so it's not easy to drive over there and get a replacement paper tag. I WILL NEVER DO BUSINESS WITH THIS DEALERSHIP AGAIN. Watch I get a call 1st thing in the morning after they see this wanting to resolve everything LOL

Tammie McLeod at Honda Autonation in Lewisville saved the day on a service mishap and brought my favorite salesman to come say hi. Guess what, Isaiah Mason is now the Internet Sales Manager at Autonation…promoted in May of this year. I was one of Isaiah’s first customers in 2018 and now he is a Sales Manager. He helped me trade the Yukon and huge payment for something I could be proud and safe to drive in my budget. So if you need a new ride….call Isaiah Mason…he is a good man and has excellent customer follow up after the sale. 609-433-4277 (See our then and now photos)

Service was excellent as usual. I have been a customer for a number of years now and I will continue to be a Honda customer. I like the professional staff and the wait time is normal depending on what has to be done to my car. I appreciate the excellent service provided by Honda.

My reason for doing business here was to see what type of offer they would give me for my SUV. I got there as soon as they opened, greeted right away, and they begun the process of appraising my suv. They thoroughly inspected my vehicle and made me an Offer a short while later. Their offer was more in line with what I was thinking the vehicle was worth. Their offer was also $3000 more than what Carmax offered me. And $6000 more than what “my dealer” …Classic Chevrolet…. offered me!!! I went back up there in the evening, we did all the paperwork, and within a hour I had check in hand then heading back home quite happily!!! Very professional. Very nice facility. And I did take notice of their nice new cars they had for sale at a reasonable prices as well. Give them a chance.

Sonny and Hannah absolutely helped me through a nightmare situation. I bought a new car with an AC that then decided to leak and stop working the following weekend. After a few repair attempts instead of leaving me high and dry with a new car with a broken air conditioner in the Texas Summer, they were able to find me a new car with the same specs and swapped it out for me. I will recommend them without a doubt to anyone knowing that Autonation will have your back!

Shuttle brought me home and picked me up when car was ready to be returned to me. While doing the replacement of the part they inspected other areas of my car and replaced a strut that was leaking at no charge because it was still under warranty. All personnel that I came in contact with were very friendly and professional. A+++ service!

Very good place

Had received a notice from Honda to come in for a software update and James my service advisor greeted me and explained why this was necessary. While there I had some other services done which my car needed and could be handled at that time. James was outstanding and provided A+++ service. In and out in less time than I expected WELL DONE!

The experience of buying a new car was great and the sales person was very cordial and explained everything in detail

Great front office but the dealer is very bad he quoted a 2010 Honda Civic for 1500 which was already given offer at car max for 9000 and finally sold it to shift.com for 10200 really it is a modern scam to loot your car for low price I think they play a low ball game with all

Wonderful customer service. Cynthia was so warm and friendly. I loved her attention to detail and all the updates.

I had a very pleasant experience with Doug McIntosh while I was test driving cars and being shown all the features on the car I decided to purchase. The only downside was the same song & dance over negotiating for the value of my trade and the financing on the new car. I really dislike that part, but once we got over that 2 hour hurdle everything went smoothly.

Good

Took my CRV in for repair needed a new parking censor. The part had to be ordered and when available received great service from cynthia and Tammie in service who kept me informed by text . I also used their shuttle service to get back to the office and picked up when it was ready it was awesome !!

Great customer service received from Ms. Tammy she helped me schedule my appointment and Ms. Cynthia great team...still need to bring my car back next time they can complete my service. They did the best to make me feel welcome and nice customer service 💯.

I worked with Theo (my salesman) and Ali (the finance manager) and I couldn't have had a more pleasurable car buying experience. Ali was able to find me a better rate with a warranty incuded and Theo has made two follow up calls within a week of me purchasing my vehicle, so my dealings with Autonation Honda Lewisville has been a 10 on a 1-10 scale and they are highly recommended.

They serviced my car and rotated the tires and that is what I wanted before taking a trip. Very satisfied.

I worked with Cynthia as my service advisor and she was awesome! Got my Honda Pilot serviced in a timely manner and their recommendations for the additional service I needed wasn't too over-the-top like some dealerships. Seemed very far and the work that was done has been great!

Great service!

My review is about its service dept. Only downside is that no one calls back when I requested. (My previous advisor left there.) I like new service advisor very much.

Honda Accord in for a driver's door locking problem. Honda Lewisviille insisted it was one of the rear doors which they fixed. Had to bring it back a 2nd time with the same driver's door locking problem and they fixed the other rear door. Finally, after brining it back they fixed the original problem allowing me to pay for all three doors. Each appointment scheduled a week in advance for a first appointment in the morning. They didn't get to my car in any case until the following day without advance warning, heads up or a call. Will not be coming back to Honda Lewisville.

She was very polite and fast.She gave me the best customer service. I loved it.

Who can I contact to be removed from your service-department mailing list? When I called the service department just now, the lady who answered said she didn't know and couldn't even transfer me to anyone who could help me.

Not pushy! Polite, listen well, service oriented and put customer first! Made a great decision when we got our 2018 Honda Pilot At Autonations! Demareo Marr was our sales consultant! He is s jewel! Also, worked with service advisor, Joshua Keith Fryma (9088)! Although problem could not be duplicated, he was most helpful to explain how I could document, if issue recurred! He is definitely an asset, most attentive and polite! We are HAPPY 😃 doing business with Autonations! A great bunch of folks to work with! Give them a HIGH FIVE ✋!

Excellent experience in buying my dream Sienna Van. Team of sales people were so helpful and we got to the agreement that worked for everyone. Enjoying my new van everyday.

I have been to AutoNation Lewisville 3 times. Each time I had the best experience possible. They exceeded my expectations regarding pricing and wait time. I even brought my young son with me and he enjoyed the environment so much that he even asked me when could we go back. They are very professional from booking the appointment to sending you off with a free gift. They completed the work in 2 hours while another dealership location wanted me to drop off my car with them for 3 days. I live 40 miles away but I would always drive to their location and recommend them to anyone that might be needing a service or to purchase a car.

Steve does a wonderful job keeping me up to date on the status of my vehicle.

Excellent service by Mike, and also John who took my original information when I entered the service center

Great overall experience! From the time I arrived to the time I drove my new Type R off the lot, everyone there was extremely friendly and professional. They made sure I was happy with the vehicle and had it ready for me on the showroom floor. It was amazing, sonic grey pearl is a beautiful color! Financing was easy and efficient. I was in and out within an hour or two. They explained everything so well. Thanks again!

Well I must say I was concerned after reading other reviews, though my experience was a great one. Who really made it good was Cinthia. I did not make an appointment for my service, my bad, they took me anyway, I was fine with the wait. Cinthia explained it all very clearly, since I had a little issue the week before when I tried to get my car serviced there as well.. I do Recomend this place, everyone was very nice and I give a full 5 stars for CINTHIA. Thank you,

The parts center girl is not even pleasant with customer and she always show some attittude...

Had great service when buying my car. Would recommend to family and friends. Shout out to Nick Schulz, the salesman who helped me throughout the process.

Always fast and efficient service when I bring my vehicle in. Thanks again Honda Lewisville and Michael for getting me taken care of in a timely manner!

Joshua service rep very professional and helpfull, cleaned my front windshield when my auto was completed, and fixed the windshield wiper at no chargse

Parts Department, no one ever at counter to help. You have to flag someone down or get cashier to call someone to counter. Put a bell in if your not going to be working the counter. The woman working in parts is rude and has a lazy attitude like your bothering her to check for your parts. Especially when you call and she tells you they can’t look up parts by your name then I call back and different parts person asks for my name to find part and when I pick up part my name is on label of the part I’m picking up. Just seems to be very lazy parts department.

Parts Department, no one ever at counter to help. You have to flag someone down or get cashier to call someone to counter. Put a bell in if your not going to be working the counter. The woman working in parts is rude and has a lazy attitude like your bothering her to check for your parts. Especially when you call and she tells you they can’t look up parts by your name then I call back and different parts person asks for my name to find part and when I pick up part my name is on label of the part I’m picking up. Just seems to be very lazy parts department.

Went in for oil change. Great service. Courteous staff.

Amazing dealership! From sale reps to managers, attention to customers was excellent. I got exactly what I was looking for with the help from the outstanding salesman. I recommend this place to anyone who is looking or interested in a car!

Amazing service on our 3 Honda vehicles over the past 16 years. Always a pleasure to work with!?

The overall customer service and team was amazing! I didn?t have an appointment set but they still took me and set me up with a great salesman, Demareo Marr! Very professional and took the time explain the things I didn?t understand. I?m telling everyone I know to shop with AutoNation Honda, Drive PINK!!

Three stars for the dealership and our experience purchasing the vehicle (ya know besides the typical misogyny); but honestly it should be TWO stars after my experience June 11 with the Service department. James, my advisor was nice but appeared overwhelmed and during my nearly four hour wait for an OIL CHANGE and rotation (!!!) I was never informed of where my car was in the process or why in the world it was taking so long. Where we just moved from, I am used to true customer service- not requiring the customer to leave the vehicle, filling up the tank, full detail- in 1.5 hours maximum. I’m aware Dfw dealerships have a huge amount of customers to serve- but I guarantee you’ll get more repeat customers with Houston and Lake Charles style of business. When James came to let me know my car was being brought up, I was clearly irritated. He took the fee for the rotation off my bill. I did receive an apology. But that visit was absolutely absurd.

My technician Mike Malone is AWESOME, in fact every person I dealt with, either on the phone or in person, was helpful and efficient. HOWEVER, something has gone terribly wrong with their phone system. It took me three weeks to reach a human being to find out what maintenance my car needed. I wanted that information before I made an appointment. I was transferred by the answering service people (who are also great), never had anyone pick up the phone, left at least five messages, and never once received a call back. Three weeks! I finally decided to settle for nothing less than a transfer to a human, was transferred to the General Manager, who got me to a technician who let me know what service was due. The people are great, but the something has gone wrong with reaching anyone with a question. It was extremely frustrating.

This is the only Honda dealership that I use. Always great service.

Took over 1 hour 45 minutes for them to change my oil ... And I had an appointment. What's the point of an appointment if I have to wait behind people without an appointment who just showed up? I made an appointment because I am busy. Good service, free water, but if it takes this long, what was the point?

Service center has 0 customer service. Had a 430 appointment for an oil change. Waited for 35 minutes in my car, i was the only car there. Got asked what my name was 3 different times. The mechanic was the only one that tried to help. He told me it would take 1.5 hours for the oil change. I left and will never be back.

It was past and wonderful service

Sales person was decent. Finance department was terrible . Don’t use their finance.

Satisfied with the work done on my car and the courtesy that was shown to me by the employees was top notch. I recommend this location to any Honda owners.

This is my second time purchasing a vehicle from AutoNation Honda of Lewisville and it was as pleasant and successful as the first time. Jon Detter, Sunny, and the whole team are friendly and easy to work with. I appreciate that they are transparent in their interactions, straightforward in their sales approach, they do not employee high-pressure tactics, and they are reasonable negotiators who will work with you to meet expectations. Overall, I'm very pleased and would recommend others go see them too.

No good because I feel disappointed for your service guy he didn’t have a good attitude

After the recall, we notice the brake lights in the back are ON even when we have not turned on the engine. We need to bring the minivan back to get it to fix.

Brought my car in and had recalls taken care of. It was quick, easy, and professional.

The CS representative I had was delightful, her personality was definitely refreshing.

I was told by the answering service when I made my appointment for my that it would be an hour wait. When I arrived at 10:15am for my appointment, I confirmed with Christine that it would be an hour and she told me it would be ready at 12;30 much to my disliking as I had made plans for noon. I let her know that their answering service needs to be better informed on the wait time so they can make their customers aware. Since I had over two hours to kill, I walked over to Target and much to my surprise I received a text from Christine before 11:15am letting me know my car was ready. I was very pleased with the service and with Christine's assistance in getting me out of there in less than an hour. I thanked her and let her know how appreciative I was. Excellent customer service!

Jordan was my service rep. H He does a great job keeping the customer informed.

I scheduled an appointment for a Recall fix. I called the day before to verify times to drop off. When I arrived (after rearranging work schedules), I was told the part was not in. What a waste of a customer and family time! Autonation Service should have called and asked to reschedule for when the part would arrive, but they did not. I never got a call for part arriving. I left a message for the Service Manager and never got a call back. I had the Recall done at another dealership and since then moved all my warranty service work to them.

Great service experience thank you!

After patiently waiting to find a new vehicle, AutoNation Honda Lewisville was very responsive to my inquiry and all of my other questions. I was able to meet the sales team immediately and purchase a new vehicle with no problems

Great customer service in the Service area!

Customer service was great. Gives different option for need. Was initially looking at Honda Civic Type R, but the Lexus RC 350 i saw and got was great. Representative Benson was very patient and provided details like CarFax immediately. He listened to me ramble about specs on the luxury sports car lol. Great experience :)

Friendly fast service. Had a vehicle recall. Waited no pressure service

Very pleasant experience. We were happy with the selection,customer service and overall professional approach to helping us secure our new car

very fast experice

Jordan was professional in his manner and proficient in his handling of my visit. MY former Rep had gone from Honda and Jordan did not know me but took me as a customer and graciously handled my situation. I'll be glad to have Jordan as my Rep.

Theo was very helpful. Initially made comments that seemed unreasonable for a used car, but we worked thru them.

Scott is very professional and sweet. He helped me so much I can't thank him enough

They sold friend of mine a car and sold them extended warranty and now they won’t honor it. Beware this company

Sonny and Hilari provided a great car buying experience. They were amazing, very professional, and were accommodating to us as we were driving 2 hours to go meet with them. Then, to get there and find out that a percentage of proceeds when buying a Honda go to the Breast Cancer Foundation was icing on the cake as I am a breast cancer survivor. They are definitely a 10+ in my book and would not hesitate to buy from them again in the future!

Wonderful experience! Service was well done and professional! Altogether a great job!!!

Great customer service. Christina and her associates were wonderful. On a scale of 1-10, they were a 12

AutoNation Lewisville has been fantastic about helping with the needs and maintenance on my vehicle. I'd recommend anyone to go here.

I was pleasantly surprised by the fair and professional car buying experience at Honda of Lewisville. As an unaccompanied, single female, it was nice to be recognized as a serious buyer. Both Jon and Sunny were great to work with. It was worth the drive from Dallas. Bonny Knodle

I had excellent customer service experience while buying the car here. While I looked for car to different dealers, I didn’t feel welcomed and the sales here is so professional. They don’t try to scam with various schemes and sales packages. Straight to the point sale of vehicle. I would recommend going here.

Very smooth process, no long waits, easy drop off and pick up

I?ve my Car serviced here and it?s been a good experience with staff.

I purchased a 2016 Honda Accord from this dealer on 5/6/2021. The pricing and the car was exactly what I was looking for. The issues started when I went to take delivery. I was promised a 2nd key which they finally had someone come out and do over 2 weeks after purchase. I also test drove the car on 5/5/2021 and pulled the trigger on the deal. Everything was arranged to take delivery on 5/6/2021. I got there and went thru finance. Signed all the paperwork. Well when I went to drive home, there was a big crack in my windshield that wasn't there the day before. I went and got the salesman(Nick) immediately. We had just done a complete walk around and test drive the day before. He went and told his boss(Taylor). They promised to send Safelite out to replace it. I've called and texted them at least 5-6 times since. They keep saying that they are setting it up but nothing as of yet. I should not have to keep reminding a dealer to do their job. I'm pretty sure if I still owed part of the down payment or some other paperwork, they would be blowing my phone up. I bet I magically get a call saying Safelite is on their way after this review is posted LOL

Great customer service! Donny was amazing. Thank you!

My service coordinator met me at my car as soon as I drove up. His name is James Norris. Took very good care of me

The service technician, Joshua, was great! Kind, concise and professional.

Service was great and done right. Very pleased with the updates I got from when the work was started and when it was finished.

James did an outstanding job in taking care of my Accord. I cannot recommend him highly enough in terms of service, knowledge and respect. An overall great experience

I was pleasantly surprised by the fair and professional car buying experience at Honda of Lewisville. As an unaccompanied, single female, it was nice to be recognized as a serious buyer. Both Jon and Sunny were great to work with. It was worth the drive from Dallas.

Fast and courteous service!! I needed a new tire because I ran over a screwdriver on the highway and had a flat. The dealership was superfast getting my car in-and-out while I was working the entire time in the lounge. Michael helped me and was extremely efficient, professional and kind! Went back to work and made my 4:30 appointment! Thank you, Kathy Croft

They were a little busy when I arrived and had to wait longer than normal to get someone to assist me, Not a big problem to deal with as everyone is trying to get back from covid-19 disruptions. Overall excellent service from this location every time. Cinthia was very helpful and professional.

Thank you Cynthia for the wonderful customer service!

Great service . Been a customer of Auto Nation for this over 10 years and been taken awesome care of.

We got fair value for our trade in and received the exact car we wanted. Financing danced a little when there was no need to but eventually got serious. Very pleased with our salesman.

Buyers beware of this dealership. I recently went to the Autonation Honda Lewisville website to get pricing on a new Honda CRV, and had to input my personal information to obtain "see our best price instantly". Satisfied with the price that was offered, I was ready to purchase the vehicle. I later received a follow up call from a sales representative who then emailed me a detailed proposal that included window tint and clear guard, adding $794 to the price that was originally posted. Since their website has no references anywhere that this is a mandatory charge, it turns out that their "best price" is a totally bogus figure. I appealed to management and found that Autonation has absolutely no intention of honoring the "best" pricing that is posted on their website...period. IMHO this is a very dishonorable and deceptive way of doing business, so be well advised.

Ali did great job give me amazing services. Best honda dealer in Dallas.

Excellent customer service. Waited a reasonable amount of time for service to be completed.

Not happy. Got one of the first appointments at 9 AM. Got there 10 minutes early Promised the car back by 10:30. Not ready on time. They called me at 11:30 to try again to sell me things I already declined. Said the car was about ready. It was not. Didn't get the car back until almost 1 PM. Long time for oil change, tire rotation and inspection.

Great service - very attentive to my needs and requests

Excellent service and quick turn around

Joshua Frymark did a great job on my recent visit to Autonation in Lewisville. I never saw a survey but if I filled one out he would receive a top score on everything .

Disappointed that the bill was incorrect and the coupons were not applied correctly on the windshield wipers

I bring my car to where I bought it and it is has been that way for years because I buy Hondas. And my service advisor is tops. He knows what I like and how to deal with me in explaining the service and cost, if any. I've bought 3 Odyssey vans since 2004. They don't wear out, I just like to keep upgrading to the new technology.

Purchased my Honda Odyssey with AutoNation and have always had it service there. My last visit was very disappointing concerning it took two hours to get an oil change and they forgot to replace the rear windshield wiper blade so had to return two days later to get the wiper blade. Technician said I had a nail in the sidewall of one tire which was not repairable and needed new tire, I declined and took the car to the dealer where I purchased the tire (had road warranty) and the nail was not punching far enough into the tire to need a new tire. Tire still holding air and did not need to be replaced. Wasted 2 hours on the tire issue. Will still go to AutoNation for service but I hope next visit is better.

I recommend anything your Honda vehicle might need. They have prompt and professional service!

Great experience. No hassle, made me completely comfortable and went far and beyond. Would definitely recommend to family and friends.

Excellent service done in timely manner

Let me start by saying don’t be fooled by the “no haggle online price” for used cars. I had done my research on a car that I wanted and looked various places for the specific vehicle, so I go there I drive the vehicle, it’s great I tell him that I have connections in the industry and that the vehicle is definitely overpriced, he shook it off and tried to tell me about the blue book value when I told him the market value for the car was much lower regardless, anyway the car came with one key fob that was completely messed up, I paid extra on top of the already overpriced vehicle with my financing a warranty for my wheels and tires which included key replacement and I had already seen an issue with my tire when we were there that I noted NEEDED to be fixed ! Of course , the salesman sweet talks you not a problem we will fix it. Then reaches out to ask how it’s going, well let me tell you, my tire hasn’t been fixed or replaced and you haven’t bothered to fix and/or renew my key fobs for my car that I pay every month for warranty on. This dealership is a blind folded joke. The experience will be amazing until you sign those papers, the salesman gets their money, and you’re on the road. Drive pink everyone!! Customer service and retention rate is horrible here because the lack of care !!! Definitely won’t be making another purchase here .

From scheduling an appointment to completion of the service, the ease of working with Auto Nation popped up in every aspects of my day. I would recommend Auto Nation to anyone.

Great job with assisting me getting my new car! Mo & Mike helped a lot. Very nice and knowledgeable people. I’m glad I chose this dealership.

It was a very pleasant experience. The customer service person was very courteous and told me exactly what they were going to do to my car. I waited about an hour and the the customer service person came over and told me it was finished, and then I got into my car and drove away.

Excellent service . Good customer service. Service advisor Josh Excellent.

Shjon Grong, SP, was very knowledgeable about the car I was looking for and ultimately leased. My first lease ever! Shjon explained to me the way a lease really works, I had no idea it was so easy.

Had my engine replaced and a required kit was not installed which resulted in engine failure and another engine replacement. They would not make arrangements for a rental or guarantee reimbursement. I had to rent a car for the month it took to complete the engine replacement. I?ve been waiting 3 weeks for reimbursement for the rental.

Very good service. Replaced my transmission that was under warranty

My service person Jordan was extremely helpful very nice. He has great customer service skills very professional and polite. When I come back for anything I will make sure that I request for him. Thank you for having one of your best service representatives to assist your customers. Sincerely, Helen Walker

Nick was great! He was very patient and thorough. He talked us through different options not pressuring us.

I dropped the vehicle off for routine maintenance. The work was completed relatively quickly and the communication from my representative was excellent. My only criticism is to stop texting on what additional work the mechanic is recommending. I did not see the text for over an hour and it extended the time I had to wait and there was no way I was going to add more time for extra work. This texting has occurred the last few times I have brought the car in. There is no way I am going to approve extra work through a text. Just pick up the phone and call to discuss.

The whole team over at Autonation Honda Lewisville is AWESOME 👏🏽👏🏽👏🏽 I Love shopping there & I always have a wonderful experience!!!

Dealing with John Detter was an absolute pleasure. He took great care to show us car after car until we found the one that fit all of our needs. His knowledge of the product, the purchasing process and general amicability was beyond expectations! Good not be happier with our experience.

Had a service issue, Service Manager Tammie was absolutely AWESOME to deal with! It was worth the 40-minute drive from Anna, VERY professional and respectful. GREAT customer service!!! Go see Tammie!

Please return phone calls! Over the last month, I have left four voice mails, including to the service manager and have yet to receive a call back from anyone. My vehicle is not repaired. Honda must have a fundamental problem with their Infotainment system because I have brought it in six times in the last year and it is still not working! Please fix this! I cannot use my sound system as it cracks and pops and goes out completely. I couldn’t be more frustrated and disappointed in both Honda and this dealership.

Buying process was out standing in its presentation

My car service was diagnosed by Joe Sims. He recommended many good options while my car was in the shop. My experience was very positive. Shout out to christine phan as well...

Came in for oil change and other maintenance due service. Jordan was great in taking care of everything.

New car sales and service!

The customer service at this dealership is terrible. I wouldn’t recommend this store to anyone.

on 12/12/2020 I bought a Honda CRV from this store. I was advised to purchase GAP insurance and some other protections services from them and they would lower my loan interest rate. They said I could go back and cancel this services a few weeks after the car purchase. I have gone back to the stores several times (including this morning) and called many times. Nobody would help me. Jenna (sales person without business cards) told me this morning that the finance reps were too busy and don't have time to help me and to go back or call back another day. They simply do not want to cancel the protections plans the sold me as thy said they would. I tried calling those plans directly but I was referred back to the dealership.

Place is nice, most staff is friendly, but out guy was Not friendly

It was quick and precise. Got right price for oil change, wheel alignment and car washed in less than 2 hours. Appreciate the help from Service manager.

Did not have appointment and was in and out quickly. Josh was great. Service was appropriate. Will definitely use them for my Honda needs.

Excellent and efficient service department.

I came in on Saturday and spoke with Cynthia about receiving a recall notice on my Accord. Cynthia scheduled me for first thing Monday morning. I was in and out in about 90 minutes, which included an inspection and wash, in addition to the handing of the software issue recall. Additionally, she came out a couple of times to give me updates and go over the inspection report. Prompt, polite and professional!

wonderful customer service handling issues with purchase that were under warranty

While there was a mix up with my service appointment, Joshua did not miss a beat. He got my car in immediately. All requested service was performed. One thing I forgot to mention was noticed by Josh and added to work order. All maintenance work was explained upon completion. Dealership was clean, chairs in waiting area were spaced for social distancing, all staff & most customers were wearing masks (important to me because of family health issues).

It was a good experience at Auto Nation. The service was great from the I'd dropped the car until I received the car.

I wouldn’t recommend going here. I bought a Honda Odyssey and I paid cash. I noticed the vehicle online and called to make sure it was available. 1st guy said he would check and call me back. After 30 mins of nothing I called again 2nd guy said he would check and a few mins later he did call back stating it was indeed available. We arrive and all was normal. Good test drive. Price was a bit high but the vehicle seemed worth it. They gave us the out the door cost and off to the bank to grab a certified check. 20 mins later we returned and handed them payment and then things went down hill. They said we want to clean and service the vehicle. I said no thank you due to not having all day. After 30 mins or so they came back stating the car would not be ready until 4. I was unhappy with this because I own a company in Frisco and didn’t want to have to come back. They make excuses after excuse and I said fine I will come back. I called at 4 and what do you know it wasn’t ready. They told me to come pick it up tomorrow. I said no, told them I’d be there at 530 to pick up the van or the check. Once I arrived they said it would be a few more minutes turned into 30. The individual that signed the tile over was nice enough. Stated he had only had the paper work for a few minutes and I believe that he was telling the truth. Got the proper paper work and away we went. I find it shocking their view on customer service. What can you a possible customer learn from this? This dealership believes you should jump thru hoops for them. I don’t work for you. I paid you... you hand over the vehicle it’s that simple. If they can’t make a cash buy go smoothly. I’d hate to see the issues y’all will face when financing. I mean who thinks they are going to have to get the sheriff department involved in order to get a car place to give you your car. Sad and last time I return.

James Norris provided exceptional customer service.

I've purchased far to many cars for my liking over the years. This by far was the BEST experience I've had. Doug listened to my wants and needs. He made sure that I LOVED the card I chose. when I tell you I LOVE IT, I LOVE IT. Andy the Finance Director was friendly, quick, answered all my questions, and made sure I got the best deal with all my prior credit issues. I walked in have not a clue of what I wanted, would not have picked a better team to get me into a DREAM vehicle.

Always good . Service technician was knowledgeable and friendly.

Loved the service, attitude, and the way they did what they said they could do and get us into a vehicle!!!

Service advisor #9343 MR James Norris is a unique person who cares about his customers all his Manager Tammie an Ms Christine his supervisor, they a great example of profesional service they actually care for us customers. I didn?t had a way to go home or come back to the dealer to pick up my vehicle but they took care of me and the shuttle driver took me home and poked me up, overall it was a great experience I came back to do the transmission work on my vehicle because Ms Norris took the time to explain everything in detail to me last time I was at the dealer I hope there were more people like him in this world that really care for the customer. I will give him five stars for his excellence.

I ATTEMPTED to purchased a used truck with a one year 12,000 mile warranty from the dealership. I have been searching for that exact truck, trim, and package it came with for a long time so there was no way I was going to pass it up. it had to get an 02 sensor, brakes, and belts changed before I could pick it up (already unprofessional but whatever). Two days later, I picked it up and within three days of driving it, a lifter in the engine went out causing a misfire. I brought it in and they said the dealership the truck was at before noticed the problem and noted it down, but the service technicians at Autonation Honda of lewisville DIDNT CATCH IT which VOIDED THE WARRANTY!??.. are you kidding??? after I purchased the warranty.. they found an excuse to get me out of my warranty because of THEIR OWN LACK OF ATTENTION! then, they had the truck in the shop for a week to run a diagnostic.. talking to the pre owned director, Taylor, when I came to pick it up, it was brought to my attention that they NEVER RAN A DIAGNOSTIC during that time because it was too much money!!.. after about 3 weeks of trying to get this truck figured out, missing work meetings, not being able to go ride and camp, and waiting to see if the dealership would help out in any way, IT DIDNT PASS STATE INSPECTION! so after all this time, they didn't even sell me the truck! I am never going there again. they completely screwed me over and it is not ok. im waiting to hear back about my legal options. til then, I highly encourage the rest of you stay away from this dealership!

Love the experience great costumer service will recommend Honda Lewisville anytime ??

I went in for a recall service but while I was there they performed a multipoint inspection and made a few recommendations on some maintenance needs. They took care of everything I needed same day. I also appreciated that they included a car wash.

The waiting area is very clean, but the tv was in terrible shape and should never had been turned on. The picture was not viewable and so it was an irritant rather than helpful. Most of us were trying to ignore it while reading or using our computers.

The service department was great they took care of the problem. Every time I bring in a vehicle for repairs they handle it. Joshua was very helpful and explained everything to me.

Unfortunately, I did not receive a link to complete the customer satisfaction survey. However, I wanted to let everyone know how awesome this dealership is. I truly enjoyed my visit on Saturday with my service advisor, James. James was a pleasure to work with and offered superb service. He was quick to answer any questions I had and thoroughly explained how often I just get my car serviced. 10/10 would recommend this dealership to anyone in the area. I’m looking forward to my next visit with James and another 5-star service.

Not really happy with AutoNation Honda in Lewisville. Purchased a new truck on 3/20/21 and now over a week later I'm still waiting on my trade-in to be paid off and to have the dash camera uninstalled. I've been told that the camera would be ready to pick up twice by my sales rep DeMareo. After tracking the car on the Acura app I can see it's never even been taken to Car Toys to have the camera removed. I knew he lied to me about this the first time he said the car would be taken to Car Toys and it wasn't but checked again tonight and it's still not been taken there. I will be following up with a manager about this and would not recommend this dealership. They want your business but customer service and follow-up are abysmal.

Joe Sims at Honda was professional and courteous! I had an appointment to get my Honda service. Wait time was minimum. I appreciate Joe?s genuine politeness.

The appointment took 2 hours rather than the 1 to 1 and 1/4 hours quoted to me, but I kept myself busy and did not mind. The Service Representative, Joe Sims, was very pleasant, although I was never informed about the delay.

Got my vehicle serviced on a Saturday morning and was out of there in less than an hour. Everyone was very nice. I will definitely be coming back!

Brought my Honda in to the service center and received excellent service! Everything was done in the time quoted, and everyone I dealt with was knowledgeable, courteous, and friendly. I will be back!

I had to get my car fixed at AutoNation and all staff were so friendly especially Cynthia. Best service!

Their customer service is second to none. They did for recalls on my car . Their work is excellent. They also diagnosed a battery issue

The service was awesome. The staff member I worked with was very helpful and communicated well with me through the whole process.

Josh was very attentive to my needs and followed very thoroughly. He was clear and concise in his messages.

It’s always good friendly atmosphere & the people that help are very professional they try to answer & commodore every need especially during the pandemic, they try to make your stay comfortable as they can due to the stressful situation of the pandemic, so I have no quarrels... I can always count on Honda they make it very above standards the Lewisville Autonation is a cut above the other Honda places I have experienced in the past...so I moved to a great location! Thanks for all your hospitality!

Josh gave great customer service and kept me informed of the progress of my vehicle's service.

Auto nation is just like every other scam artists out there are you by a certified car that has a 90 day bumper to bumper warranty but when it breaks they try and say it’s not covered. The 90 day bumper to bumper warranty is a total lie also don’t fall for the added warranty you can purchase because it won’t cover anything I deeply regret buying might be a call from AutoNation they will just give you the runaround until you’re too tired to deal with it. Update vehicles in for service the second time since we have owned it a little over 90 days had to go back in for one of the same issues still not covered by warranty or anything this dealership is a scam

This was the easiest that I have ever purchased a vehicle. There was no hassle and I got a GREAT deal. Thanks AutoNation.

Had an appointment that I was early for. Met by an associate that went and got my service advisor. She was friendly and helpful. Used the shuttle service both ways. Drivers were great. Everyone was wearing a mask (I appreciated that). All in all, my appointment went well.

Loved the person that set up my service. He was very fission he got me in an out an exact time it took to complete the service

Very easy process and good experience overall. Our service agent was friendly and courteous.

Josh is #1 had him help me 3 times with my oil changes never pressures me to buy more, but gives me the options he?s is great at his job, very happy with his work great salesman

Professional and quick and thorough. Great service.

Excellent service ,I always come away feeling good that my car has been properly given the best care.

Great job! Completed oil change and recall in one hour.

Great service, friendly staff and speedy repair time

This is the way that the car buying experience should be. It was very efficient and considerate of my time. A total professional and courteous operation!

Customer service always top notch. Joshua was friendly and attentive

Upset, that I waited in the dealership for the work to be done. The service admin. called and left a message on my home phone at 11:07 , work order showed that it was completed at 10:37. When I got a service admin. attention it was 12:00 . The admin. did not look for me in waiting area - I had to find them and ask about car as I was late for a noon meeting. She had been to see other customers and when those who were after me were leaving. I had to find them.

Mike Malone is excellent and repairs done in a timely manner.

The staff was very efficient, knowledgeable and courteous. I love that women are now working in the service dept. I also like the shuttle service offered to customers. I am completely satisfied.

Ahmed is professional, thorough, and focused on a successful and fast transaction. I just needed to sell my car without purchasing anything to replace it. I felt no pressure at any time - I really enjoyed this experience!

I drove 45 minutes from Fort Worth with the impression I had a deal. $2500 down and $240 per month for five years. When I got into the finance office I was told that the only lender they could get me approved with charged 24% making my payments $350 per month. A $10,000 vehicle is now going to cost me $24,000 dollars all said and done. The finance manager said oh you can just refinance it after a year to get your payments down. I felt manipulated and should have walked out but didn't. one day later I recognized how unfairly I had been dealt with and asked to be put in another deal. I have not heard back. I await a phone call.

Great fast painless experience. Would absolutely purchase from again. Thanks Nic.

James was the service manager for my recent visit. He listened to my requests and advised me on notifications. It is refreshing to have someone listen and look you in the eye.

The staff was very friendly and helpful, if a problem comes up that my normal shop can't fix I will definitely take my car back there!!

Service was good. And the staff was very helpful and friendly.

Great repairs! Honest, fair price, have coupons, and stand behind work.They will keep your Honda in great shape.

The staff was so helpful and friendly! I am so surprised on how they made me feel so comfortable while I was waiting for car. I love this place, and I would definitely recommend this place if you are trying to get a new car or just a follow up service!

I am always satisfied, and feel confident, when I take the car in for service. I have an excellent service advisor, Mike Malone. I feel confident in whatever he advises me to do. This is the second car we purchased from this dealership.

Auto Nation Honda of Lewisville is the best dealer that I?ve ever used. Especially Thanks to James Norris for being professional and best customer service.

I was high risk for covid-19 And they accommodated me by respecting my need for social distance. The sales manager got me a good deal on my financing. My sales person Daniel was friendly and followed up after my purchase to make sure I was enjoying my new vehicle and ask if I needed any help with features. And last but not least they did not haggle me. So I will probably buy my next car from them.

Love my Honda. I am a first time Honda Buyer. Everyone i spoke with was kind, professional and treated me with respect and as a human being. No Pressure and listen to what i wanted and gave me more. Perfect place to buy a Honda!

They are always great!.............................

Good service with prompt response from the representative.

Awesome service! Great communication and swift service!

Excellent service provided by Josh

Look on yelp, the yelp reviews are more believable for this dealership. Here's my first-hand experience with this dealership recently. We had a horrible experience trying to buy a new Honda here. The salesperson you communicate with online and via email will not be who they stick you with when you come in. That way, they don’t need to abide by anything that they said (via email or phone) to get you in the door. They make you sit for hours in their lobby area as they play their delay tactics to increase the odds that you won't walk away from the deal they finally give you. BTW - their lobby has NO hand sanitizer (what kind of business does that during a pandemic!?). Keep you indoors for hours, provide no hand sanitizer and have many of your people walking around wearing face masks under their noses….what could go wrong!? That alone should keep you out of their dealership these days. But add to that the games they play with you to make a good deal for themselves is just deplorable. Think very hard about going here for a new car.

Wasted 5 hours and didn?t pay attention to my car needs

The experience was easy and painless. My internet sakes person, Demario, was up front and honest with me from the start. He answered all my questions and was willing to listen when I haggled about price. In the end we agreed on a price that worked for both of us. Picking up the car was easy and he was so nice working with us.

My service rep, Jordan, was very informative and made sure that I and my car were taken care of. I really appreciate that.

Fantastic dealership and sales team. Very honest, highly professional, helpful and sufficient!

Great customer service. Recall repairs could not be done in time but Tammie was so kind and completely made up for it all. My car will be valeted in a couple weeks and all repairs will be completed

Service is very good. The response and frequent updates on the status good.

The service that I received from Mr. James Norris was amazing! I brought my car in due to a rodent chewing my wires, and Mr. James empathize with me and gave me all solutions into getting my vehicle repaired. I am very thankful to have had him as my service advisor. I will definitely be back to see Mr. James whenever I need my car serviced again. Thank you Mr. James and AutoNation Honda for everything!

Very good services I really recommended for used ir new cR

The service that I received from Mr. James Norris was amazing! I brought my car in due to a rodent chewing my wires, and Mr. James empathize with me and gave me all solutions into getting my vehicle repaired. I am very thankful to have had him as my service advisor. I will definitely be back to see Mr. James whenever I need my car serviced again. Thank you Mr. James and AutoNation Honda for everything!

Excellent Service! Far exceeded my expectations. Highly recommend.

Very good and quick. Nothing to complain about. Will return again.

Excellent service , great employee service best place to own your dream car

Jordan, Service Advisor kept me up to date regarding my extensive repair.

Good experience ! In and out in a timely manner

I have been using AutoNation Honda Lewisville for the last 5 years since I moved here. They have been very responsive, professional, thorough.

It was great experience. Considering Covid situation - there was constant cleaning going on just to ensure safety of customers. Everybody is welcoming and facility itself is huge.

I was pleasantly surprised to find AutoNation Service operating at top capacity the day after Xmas. The 2020 Accords were among those recalled for software upgrade, and I was able to get this done quickly and conveniently the day after Xmas - and they washed the car too.

Good customer service but the repairs needed were highly overpriced as compared to another Honda dealership. So I took my business elsewhere even though I had to drive a little further.

I would have given a 5 stars but they forgot to reset oil light. This is the first time this has happened. Josh did a great job. He kept us informed by text.

I went to the shop to repair a flat tire. and I know it was about time to maintenance of the car but I forgot it since I forgot it at the time since I was upset for the accident. However, Joe recommended a car maintenance option also, and I got it together with the repairing at the same time. It was good suggestion for me. Thanks!

Jordan kept me up to date on the status of my repairs.

Reliable and knowledgeable Service Center.

Bought vehicle 2 months ago and still waiting on dealership to fulfill IOU and to get tags. We have called well over 20 times leaving messages, etc and no one ever calls back or follows up. From the salesman, manager, or general manager. Currently they are in breach of contract and could care less. Definitely wouldn’t ever go back. Should have run when the sale was difficult to get the dealership to communicate with us. If it wasn’t for the vehicle we got I would have taken it back and paid more somewhere else just so we could have decent customer service.

Always the right place for my Auto needs!

Great service. Staff kept me updated on repairs. Friendly staff.

Joe takes excellent care of me as always! He is attentive and answered all my questions. The service department takes good care of me.

Waited 2 hours tonget a key made and then was told the machine was down. Wasted an entire morning.

The scheduling and actual service was performed with excellence.

Jordan was great...explained services clearly...kept me updated on time frame...ty.

The customer waiting area was nice and clean and Jordan Palmer was excellent and listened to my preferences on the services offered.

Always great customer service here. Very nice facility.

Everyone was very helpful.. My husband appreciated the assistance he received.

I purchased my car at AutoNation Honda Lewisville and was happy with my experience at the time. I have continued to use the dealership for all of my servicing and have been happy with the friendly people, good service, and the nice environment of the dealership. Vicki

I moved to the Dallas area recently and needed a Honda dealership to continue to service my civic. I just happened to call AutoNation in Lewisville and the person who answered the phone was so welcoming and nice, she quickly and easily had be scheduled for my service needs. At the dealership/service center, everyone was so nice and attentive. James took very good care of me and kept me updated on the progress of my service and estimated time to wait. It was a great experience!

An overall good experience. After purchasing my 4th vehicle with them the process did seem a little easier this go round. Gave me a good amount on my trade in and came away with a solid certified pre-owned vehicle. The #1 Fob Remote was missing and they've ordered me a new one, so waiting for it to come in. So far so good with the AutoNation Honda Lewisville Team!

They have really demonstrated great customer care and satisfaction so far. Update: gonna take back my comments after latest service experience. As part of the deal when we purchased 2 Accords from them, I was promised that the first oil change will be on them verbally by their sales-person after I found out they tried to low-ball me on the trade-in value of my car (got 2X more at CarMax). Just tried to schedule that 1st oil change but the salesperson could not remember offering that. So now I feel like a liar for a simple oil change which they made me waited 2+ hrs in the dealership while waiting for the salesperson to come in. Salesperson never returned my calls - so I had to go the dealership. Don't think I want to deal with this dealership anymore.

Mike was very helpful and described things very well to us

Mr. Norris makes sure that you are pleased.

Great car, good deal and smooth Transaction . I will definitely recommend.

Today, Jan 1, 2021, terrible dealership and customer service. I had an appointment with a salesperson to see two vehicles. One of the vehicles I saw in an advertisement and was ready to purchase once I saw and test drove the vehicle. The second vehicle the salesperson recommended before the visit and I agree to see both cars. Once upon arrival, the salesperson told me that neither car was available to drive. They both needed to have their brakes replaced. He found the second vehicle, but when he drove it around for us to look at the vehicle was filthy on the inside and the engine light was on. So, I ask can I see the original car per the advertisement. Well, they could not even find the vehicle for me to look at. Needless to say, I was very disappointed because the salesperson was not prepared and the manager that attempted to assist was not any better. The only thing they offer for my trouble was to fill up my gas tank, which was already 3/4 full. I have been buying cars for almost 35 years and have never dealt with a brand name dealership that was so misleading and did not know the first thing about customer service. Needless to say, no car was purchased and it was a complete waste of time. If minus stars exist I would give them -5 stars.

The place is clean, the people are very nice, the personal explains everything, and the job was completed within the timeframe.

Excellent! I did not have an scheduled appointment, but they work on my car with no delay and an amazing quality!

Excellent customer service

they service very good, i will bring friend this dealer,

Autonation Lewisville is always on top of whatever it is we need.

I was thoroughly impressed with the great customer service and the safe social distancing provided by the staff here. This made the car buying process very easy and smooth. They answered all of my questions competently and even followed up later with a phone call after my purchase to see if I was satisfied and had any additional questions.

Long story short, SHADY dealership. Told us we were approved that morning over the phone for 17.99%. We get there to sign paperwork, go back with the finance guy, and he tells us that we were approved from bank A for 17.99 for 72 months, but if we go with bank B, our interest rate would be 14.99, with a slightly higher monthly payment, for 60 months. Bank B also comes with gap insurance, blah blah blah. He’s pushing bank B HARD. “They’re a great bank, you can even get credit cards.” We tell him no THREE times. He leaves the room (to go lock the rate). Our uncle comes in and asks what’s going on and we tell him about the two options. He immediately calls his friend who also used to work in car financing and he tells us that what this guy is doing is ILLEGAL. Our uncle approached the manger on duty and demanded to know what our interest rate through Bank B was... 13.46%. Crazy. Incredibly DISCRIMINATORY practices. Granted, our credit is far from great, but these people are taking advantage of minorities with poor credit.

Excellent work and service was excellent. He took care of my car last time and this time. Outstanding service!

Service Department is first-class. For 10-15 years we've dealt with Mike Malone who is friendly, knowledgeable and trustworthy.

The service department always takes good care of me. They are polite and explain everything so I understand.

On time, would go back. Car wash was not working, they said I could return next week. Thanks Joshua.

Quick service, very attentive. They owe me a car wash, will return. Thanks Josh

everything went wonderful, Jordan was nice and explained all the details of the service to me. keep me informed on the progress and events, there was a power outage that caused things to stop for a while.

Isaiah and Sonny took time and care of us when purchasing our first minivan. Sonny found the best option for payment or our specific situation. We are in love with our Odyssey!

My husband and I have been Honda AutoNation customers for over 20 years. We’ve purchased 6 honda vehicles over that time since then for ourselves and our now driving children. We have been treated with such care and respect in every situation from every level of its employees, from auto purchases, warranties, extended warranties, service department maintenance and repairs, recalls, roadside assistance and State inspections to accommodating us with loaner cars that had to fit several car seats, to needing to meet school pickup deadlines or worried questions we had about a noise or concern. Honda AutoNation is our go-to for all our auto needs and concerns. We trust them, we thank them, and we will continue to recommend them to our own children, family, and friends. Thank you!!!!

Mike took excellent care of me as always! He is attentive and answered all my questions.

Always use this dealership to buy or maintain. Excellent!

service with friendly attitude

I always have gotten great service in the past at the dealership, but this time not as much. I dropped my vehicle off at 7:30 am and never received a call from my service advisor all day. I called him at 3pm left voice message and 1.5 hours later I called again as my call was not returned, still no response. So I called the dealership directly and asked someone else to check on my vehicle and was told my vehicle was ready and we could pick it up. After that my service advisor called. Ended up picking vehicle up during 5 pm hour. The repairs made were awesome, no complaints there. Service offered to wash my car after I was there to pick it up, but I passed as I did not want to wait for a car wash. The service advisor helped me cleaned out tree leaves that were left under the hood before I picked it up. Repairs was great - Communication was just not the best this time.

Very satisfied with the excellent and courteous service.

Attentive service, dropped off my Honda Pilot for a oil change and James called back to inform me of some recalls to fix. The estimated time to complete was right on time when it was completed. Nice Job!

I purchased my car 2 years ago and have my car serviced at Autonation. The customer service and is always excellent and you always have more then one team member ask you if you need anything. This is the best car buying and service experience I have ever had.

Mike was great. He did not pressure me to buy additional services during my visit. He noted issues that need to be addressed soon.

Very helpful. Benson did all he could help me get my new car and I appreciate it very much

Both our Honda?s needed oil changes. I checked all the local Honda dealers websites for service specials. AutoNation Honda of Lewisville had the best special. Even better than the oil change outfits. Prefer to do my maintenance with Honda shops as they then have the complete history when it comes time to trade, sell or a warranty claim. Our service advisor Josh was great and they got us out quickly.

Jordan Palmer and all the service team provided excellent, fast , quality service on my latest maintenance work on my Ridgeline. Thanks all!

The service is great and the weight is fast.

Sonny and Ahmed went above and beyond in their service. I would highly recommend both of them for help in looking for a new car. I am a returning customer and will continue to return due to their service and help.

Martin helped me out sooo much when I was trying to sell one of my cars that I no longer needed! He stayed in contact with me and helped me out throughout the whole process. I will definitely be coming back to see him when I’m ready to purchase my next vehicle!!

Martin helped me out sooo much when I was trying to sell one of my cars that I no longer needed! He stayed in contact with me and helped me out throughout the whole process. I will definitely be coming back to see him when I?m ready to purchase my next vehicle!!

Easy oil change and three recall items taken care of.

Christine Phan and Joshua Sanchez provide the best customer service! I go out of my way to go to AutoNation Honda Lewisville even though there is a Honda Dealership less than a mile from where I live. This is because I totally trust the service I receive from AutoNation Lewisville!

They sold me a vehicle that needed repairs without disclosing this to me. After driving it for 1,047 miles locally, it became nondrivable. I have pictures of the needed repairs. They stated that they completed a 125pt inspection prior to sale and completed some repairs and changed the filters, etc; however, confirmed this is just a checklist with no pictures or further evidence of completion. The new repair shop showed me pictures of the needed repairs along with the filthy air cabin filter and engine filter Autonation stated they replaced. Now AutoNation is refusing to fix anything leaving me with a 3k bill, I paid for the towing of the car, and the warranty they sold me will not cover anything. So no, I do not recommend this dealership.

Sean Song is a wonderful sales rep and was so very helpful in our selection process. No pressure just GOOD customer service!!

I recently traded in my 2010 Honda CRV for a newer vehicle. The sales and management staff were professional and the vehicle is as it was represented to me by the salesman.

Good Service writer. Will return in the future. Clean dealership.

No issues, resolved my concern.

Overall a very efficient, clean dealership with friendly and helpful staff. Most dealerships wash your car after servicing it but I had to ask. They said they didn't do it because they were short-staffed due to COVID-19 but there was only 1 other customer there. They had the porter run my car through the wash and he brought it to the bay within several minutes but left it for me soaking wet. Fortunately I always have towels in my car so I dried it off myself before driving off.

Smoith overall even though xame in with a bank draft it took over an hour to see a manager to donthe paperwork. Finally walking out tonthe car the salesman only gave me one fob and said sorry but it is used. I asked for the dealership to order another one as all cars come with 2.

I feel as though I'm always taken care of at this location and look forward to my next visit.

Friendly and helpful service advisors. Great service and facilities

Good service, brought my car in early and didn't have to wait much longer. Clean and professional.

I have had my Hondas serviced at several dealerships in several states. None can compare to Bert Koons Honda in Shreveport, Louisiana. AutoNation in Lewisville, Texas, provides adequate customer service. The staff is cordial. Even though I have to schedule an appointment for service, the service advisors are not prepared for my arrival. I have to go inside to let them know I am there for an appointment. They seem disinterested. I am told to wait outside by my vehicle. I presume this is how management trains them to treat customers. I would like to commend the maid for her attentive service. The TV in the waiting area went off the air. The maid found the remote control and gave it to me so that I could resume watching TV. I did not even have to ask her. I was very impressed by her gesture.

Customer service was so professional and respectful. I can't comment on quality of repairs as this is a recall and my car is a 2020 Honda Pilot.

I can honestly say I didn't have the greatest first impression. They said the car (used) I was going to look at was going to get detailed and be ready for me to drive upon my visit. It was quite dirty and had a dead battery. Upon agreement on a second visit, the car was impeccable, had new tires, new battery, and new brakes. Salesmen were nice, slightly pushy, but that's generally expected. My car has been a blast to drive and a second opinion said my car was in excellent condition. I'd definitely recommend this dealership.

The good folks at AutoNation in Lewisville took care of my Civic again. I went in to get a check up and some new wipers and received great attention to make sure my car was safe & sound and ready to hand over to my daughter.

Best car buying car experience I have ever had. Go see the Autonation team now for a great car deal!!!

Great super helpful sales staff!! Ask for Damario Marr!! Great service and super friendly!!

Great service, great price, wish they would not push extended and extra warranty so hard. In our family we have had 12 Hondas, great reliable dependable cars. We have bought 4 from Auto Nation Lewisville. Best deal we could make!

The service advisor, Josh, was very courteous and he worked with me on a challenging scheduling issue that arose. They were very easy to work with on the phone in advance and check in was flawless.

I have been taking my Honda Ridgeline to AutoNation (originally Bankston Honda) since purchased in 2008. My service advisor-Mike Malone is the best and the mechanics do good honest work.

Not a good experience with this dealership. We purchased a 2012 Hyundai Sonata 1 month ago. From the time we signed papers it took them 1 week to present the car... saying they were doing safety checks and detailing. When we took delivery within a week found several things that were not addressed in the "safety checks"... Head light out, horn did not work and alarm would randomly go off (items that would not pass a state inspection). When we called the dealership to get help we found ourselves in an automated phone loop and could not get to a live person. Since we could get help from AutoNation Honda we took our business to Eckert Hyundai in Denton to fix the issues. Fantastic experience there.

Very good dealership for service, buying new, or buying used.

I love to tell you about this dealer. Customers service was so nice and great, time waiting was so good and service teams was phenomenal, it was great service and above and beyond, folks. 100+ no joke. Love them and wish them the best

We sold a car there and the staff were very helpful and professional

He was professional and friendly. The service was done quickly and they had things in place to protect customers from Covid.

I always get great service at Autonation Honda Lewisville.

My car was due for an oil and lube service. The facility was clean and the waiting area relaxing. The service was prompt and satisfactory.

Had a hard time reaching them but once I got them service was great.

Staff who handled me was kind,love the waiting area kept clean and quiet, waiting time was shorter than expected and general experience was good . Keep up . Thanks for the good job.

Everything went smoothly and quick thanks to your professional sales and management team.

Update: I finally got the refund from the warranty, but still nobody ever called or emailed me. Zero communication, really weird. Do not buy their Autonation warranty!! I sold the car back in April (not to them) and have been trying since early May to get a warranty refund. Nobody will return emails, give answers or updates. Horrible customer service. Do yourself a favor and buy a warranty from someone else!

The employees were very helpful, and answered my questions. The job was handled quickly, and my car looks great.

Yesterday, I had my HR-V serviced here by Mike Malone. He did a fantastic job and was extremely welcoming.

Came in for routine oil change and safety inspection. Was told needed new windshield wiper blades but that they did not have an adapter for the blade and could not find one. The car was not washed or vacuumed out as is normal after service.

Great service my only complaint was a couple attempts to up sell me some services

They were very patient in explaining the details of the vehicle and did a great job with price matching

Fast convenient service..

I brought my van in to get the battery replaced. It was done in a timely manner and other recommendations were given at the time of service, but not pushed on me. Scott did a great job!!!

Great service. Technician reviewed in detail all the service and recalls performed. Very courteous and respectful too.

Great service tech - James had great follow up

Christine did awesome with healing with our transmission issues