Michael helped me a lot. I thank him to proceed my service smoothly.

Dillon Sherrod help me get my first car a 2022 Honda Civic Sport, was very helpful always answered my questions and kept me up to date on any new details coming out, would definitely recommend asking for him to help you if you ever come here.

Joseph did a great job through the entire process. He communicated better than any of the other dealers I contacted about the car. He set reasonable expectations for the length of the process and then updated me while I waited. Excellent service.

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My car needed an oil change and state inspection. Everything went well.

I just went in for my SCHEDULED oil change. When scheduling my appointment I was asked if I was going to wait for my vehicle and said yes. When I arrived promptly at 3pm for my SCHEDULED appointment was told the wait time was 3 hours. No thank you....you will not have my business or anyone in my family's business. We own 3 Hondas and have purchased a total of 5 in the past. First and last experience with this dealership.

The service that Auto Nation Honda in Lewsville give to me always excellent. They are realiabkecompany and very responsible. In other words they go the xtra mile for satisfy customer.

Everything was unexpectedly expedient, and they helped get all the paperwork done in a timely manner.

I loved how easy it was to schedule an appointment online and the wonderful customer service I received. I took my Honda for an oil change and I really liked how they went ahead and checked and exlplained what other services my Honda will need in the near future. I am completely satisfied with this location.

Mehdi Zoghbi is a talented and compassionate person. Immediately responds to emails, texts and phone calls. Goes out of his way to serve his costumers! One costumer had his check delayed due to huge volumes being processed and had to leave for a meeting. Mehdi delivered his check to his house which was about 20 minutes away! On top of that he also dropped me home! I would definitely always recommend dealing with him and if I have any friends selling their cars I will send them directly to him. Give this man a raise! Thank you autonation of delivering as promised 👏

I give up! Finally I have decided to break ties with this awful Honda store. I was always only marginally satisfied with the service department (the advisors were great when you were able to catch one), but this time I've had it. Made an appointment to drop the car off at the end of the day and leave it with them for tomorrow's entirety, to do a scheduled maintenance. Waited for over 25 minutes to get checked in but it seemed the service advisors were all tied up, prioritizing folks picking up their vehicles (although I didn't see anyone). During the last half of the wait I reminisced about the disappointments I've endured in the past, including no call backs, no authorization for extra work and no notification of parts for a recall and a poor option install. The workers are great but it's obvious the management and ownership could care less. Bye, bye. Plenty more Honda stores to give my money to. After reading their "canned" response I would say why not reach out to me to try to make it up? You have my number. All B/S. Exactly why I won't spend any more money there.

Great place fast service

Service personnel were great. I have been coming here for service for 5 years and have been pleased with the service

I had stopped buying cars from dealership 20 years ago because of the games, the pressure, the lack of transparency and dishonesty. I went to a few dealers recently and it seems like things are even worse now. But, I was referred to Honda Lewisville, and oh boy, did they surprise me! Through extensive research I confirmed that they were being honest and transparent with me in regards to their options and prices - hard thing for dealership. They were easy to work with, accommodating, helpful, and most importantly - honest! The process went smooth for me, and when we were done, I was extremely happy with the outcome. I’m looking forward to continue doing business with them in the future - they are the right place a buy a car from. Thank you Honda Lewisville team for treating fairly and for going above and beyond my expectations!

It was so easy to make an appointment online. Service was fast! Waiting area is large (for social distancing) and vending machines are available. All charges were explained clearly. Staff was courteous.

I took my vehicle because the A/C was blowing hot air. My advisor was Michael Malone. He got my vehicle in and the A/C serviced. They then did a multi point inspection on my vehicle and suggest several repairs. Some needed to be done asap. He found a good price for the parts and we had the repairs done. Vehicle drives much better now. Michael answered his phone every time I called with a status update. Great job to the team at Honda Lewisville.

Medea and Mike always take care of me! Great customer service and love the new changes when my car is having its inspection! A video of all issues! That is going above and beyond for me! Thank you always Honda!

Had the best experience with TJ Macias from sales! My lease was about to end and he helped me out to make the purchase deal. He's so attentive and makes sure that the customer feels satisfied and happy with their deal. When needed, I'd for sure get in touch with him for my next purchase/deal.

Leasing the car was a snap, trying to get someone to speak to or return phone calls, not so much. Very disappointed with customer service to the extent that I will not ever do business with them once my business is concluded with this vehicle.

Buying from Autonation has been the worst experience ever. While their prices may be competitive, their customer service is the worst. They will promised things that they will weasel out of or drag out, in the hopes that you will give up pursuing. Please do yourself a favor and buy from someone else.

Mike was great!

Auto Nation Honda Lewisville was very well customer taking carer, I very much recommend this dealer ship, the customer service was on point and they answered every question we had to ask

Aiman was great to deal with. He was patient with us as we took our time to decide on which car to buy. We got a great car.

I went it for a simple oil change and it took 1 1/2 hours. It wasn’t busy and I understand mechanics work by the hour. There were 2 cars that came after me and they left before me.. It’s just frustrating having to wait that long

I had such a wonderful experience with Moe! Very personable and relatable. Gave his true thoughts in regards to the vehicles and his knowledge/experience with each vehicle he showed me. Moe made sure that I was 100% happy with the car I was choosing and factored in my needs, wants, and budget. He even knew when I did not like something by reading my tells while I was driving a vehicle. Definitely the person to ask for when looking for a vehicle! Loved the experience I had, and I am so grateful to have gotten him for this amazing transaction!!!!!

I had a decent experience with AutoNation Honda of Lewisville when I recently purchased my "new to me" vehicle. My sales guy Nahmir was fantastic and did everything he could to get me the deal I wanted when I went in. It did take some time between my deal and getting to finance which was a little frustrating but expected. I spent five hours at the dealership. The only issue I have is getting my car fixed from what was promised to me. I have had my car in the shop 3 times now and still have to take back again to replace a broken clip and buff out one more scratch on the vehicle. Nahmir has been great working with my schedule to get these items taken care of but I think there could be better communication between the body shop/service and the sales team to get things done in one stop.

Walk away immediately. This dealership is beyond unethical, deceiving and unprofessional to say the least. They do not own up to their employees mistakes and take advantage of those who act on good faith to do the right thing to get matters resolved. All of this is completely true and everyone should know how things are handled on a customer level. I ask that you look at all reviews and definitely take your vehicle to get a 2nd opinion if you're actually considering of buying from this dealership. Two months ago, my husband and I found a RAM 2500 turbo diesel that was supposedly a steal. Our car sales representative was Doug. I will have to say he acted as if he really emphasized with our situation and that my husband was disabled when helping us through the buying process. Within the first two weeks my husband living in Roxton and I living in DFW texted Doug and told him there was a check engine light for the turbo diesel. When sharing images by text. Doug went to his master technician and asked him about our inquiry. He was asked if it flashed and we told him no it comes on and off. Doug stated his master technician sad nothing to worry about. ?????? Next when visiting on only weekends and riding as a passenger I noticed more small items wrong. I told my husband to ask Doug where to take the vehivle. Doug sent us 90 miles from our land where my husband took to Greenville Nissan and was told by the service dept they can't help. ( master technician from Honda Autonation) recommended Nissan to do the work. During this time my husband asked if we could just take to a Dodge dealership that would covered under warranty for this truck. Doug stated he would ask and get back with my husband. After some more texts messages and getting moved from Garland to Roxton, my husband takes to the next closest dealership in Paris which is 30 miles away. Here we are told there are many different internal issues needing repairs such as: One of them having to do with the turbo diesel engine, rotors, brakes, back left shock is leaking and the u joints need to be replaced. Windshield wiper fluid box is cracked. (Just to a few things) Now you tell me they did an inspection on this 49k vehicle. The entire time Doug expressing, no problem you have a 90 day certified guarante. Finally, we take to the dealership in Paris and we've had it there since last Wednesday and Autonation says it's over the mileage allowed of 4k by 86 miles. Hmmm.....I wonder why??? Maybe because we went on a wild goose chase taking it to the dealership in Greenville where they can't help us. Autonation will not help us and said there is nothing they can do. So you're not going to evaluate the entire process that my disabled husband tried the entre time to get a straight answer ? We live 100 miles feom this dealership. It's not we can just drive everywhere to get answers. Your ethical practices and not homing in to do the right thing is completely unacceptable and unethical working with those with disabilities. We believed your team of experts and the reviews you have posted would demonstrate your true character. I know all things are possible with prayer and I really do hope this message brings awareness to unethical and unfair practices. Turn away and find your next vehicle somewhere that a dealership honors your money and stays true to their word. Last week I spoke to the GM in person, Richard Arrendo and he had nothing to do with us nor want to make any effort to help. I asked for the regional who is Jim Stigliano and was told last Friday that this was a no brainer and should rightfully be approved for the inconvenience. I was told it would be possible just needed time. Got a call today from Ali the sales manager, corporate will not approve. Over 86 miles. Why are we going through all this for being mislead by your master technician, sales rep and now by your entire staff? This place needs to be inspected for fair housing practices as well as from the corporate office. People should be held responsible for their actions and yall should do the right thing

Moe best salesperson in DFW Suleman best Finance man I ever worked with. AutoNation Honda best dealership. This is my 3rd time here and there will be a 4th and a 5th. Thanks guys.

June 2022:. I recently took my Pilot in for minor repair. Service was great...Ryan diagnosed the issue and the repair was quick and at reasonable cost. Very happy. My previous visits to AutoNation Honda we're bad (see below), BUT this latest visit was much better. My call was answered, my service assistant, Ashlan, was present, sharp and helpful. The service work went well. And checkout was quick and easy. The only complaint is that they tried to sell me $800 worth of work I didn't need. Rediculous ! But this is par for the course, unfortunately. Sept 2021: I tried for a week to get thru to the service dept. No answer, no returned call. I finally got someone at the front desk to go back at find a rep to call me ( James). When I showed up for my appt, James was not there and noone else could find my appt in the system. I had to wait around until he showed up to drop off the car. There were other problems, but these are my main issues.

the body shop is a total scam. brought in car for ac issue. they replaced the ac compressor a year ago due to bulletin that was put out it was bad. literally a year later and same issue pops up and they’re trying to charge me $4500. I took it to firestone and they fixed it for $316. do not get any repairs done at this body shop. they tried to upsell me on like 5 dif issues I didn’t even bring it in for. they must not have noticed I passed inspection a month before bringing it in and none of that stuff was necessary. I told my mom about this and she said to leave a review. older people like her who don’t know better could be taken advantage of and just pay it cause they said so. so here is your warning. this place is a total scam shop and not at all trust worthy to have any repairs or service done

A BIG SHOUT OUT TO MOE KESODIA!! We were in the market for a pre owned Honda Civic for your grandson for graduation!! He not only found us the perfect car but also a great deal!! MOE went above and beyond any expectations!!! Thank you MOE for helping this go smoothly!! We will be back!!🙌🙌

Sold car and they never transferred title. Year later and still getting toll charges and vehicle registration renewal emails.

Worst experience I had today at Auto Nation Honda Lewisville. Customers beware, Don’t be any kind of Tire or tire service from them. I am very old customer of Autonation and I will never ever give my car for service again. I will post and review on every forum about the service I got from Autonation.

Mo was AWESOME. He was very professional and got everything done in a timely manner. He also was very thoughtful when it came to me and my family needs, as far as transportation. He was very attentive and communicated every step of the way. Definitely recommend!!!!!

The entire process was easy! Our salesman was very knowledgeable and patient with all our questions….so much so that we bought 2 new cars!! The finance director, stayed late to ensure we were able to take care of everything in one stop.

Cynthia C was friendly, knowledgeable and very attentive.

Wonderful experience…from sales team to finance!! Would definitely recommend to anyone looking for a new car!

Overall service experience good. Dealership seems sad for Honda. Only a few cars on the lot ( maybe 30). Almost all cars on showroom floor not Hondas. Is this a used car dealership or a Honda dealer.

My 2018 Honda Civic had an issue with Air Conditioner. The service team serviced the A/C on 28-April, charged me $166 for diagnosis and said they need to get a spare, until then the AC cannot be repaired. It is now one month since, and I have not heard any update from the service agent. Texts are not answered, Any calls to call center are not much of use. It has been a very frustrating experience with Autonation Honda Lewisville. Pathetic service.

Recently went in for an oil change. Booked my appointment online. The process from scheduling the appointment to getting my car back was seamless and super easy. Service tech went through the inspection and what should be considered priority. They were knowledgeable and answered all questions professionally. Highly recommend this service dept.

I came in for an oil change for my ‘22 civic sport and was needing to get it done before leaving on a road trip. Ryen in service went ahead and took care of everything for me. After the oil change, he let me know I was missing a part (that wasn’t entirely necessary). I still wanted to know how to get it replaced so he helped me the entire way and told me which parts I needed to order and outlined step by step how to go about it since I know nothing about cars. Above and beyond service!!

James and Mike both are amazing and always feels you as you are at home in good hands. Thank you for taking such good care every time. I must also mention Kyle he’s amazing too.

Good sales and service team Hannah was courteous and kind enough to walk through the sales process. She made sure that I get the car and color I wanted. She stretched that extra hours after 9 PM in spite of personal reasons and sale process completed at 10.30 PM. Hood open alarm started going off every 5 minutes and I could not have my car at my apartment. I could not get an appointment and drove in at least to drop the car. Ashley welcomed me and listened to my issue and was ready to take the car in. She told me that she can get it ready in 2 days as it was Saturday. But to my surprise I got call in 4 hours that my car is ready. Not sure what to say but Ashley is exceptional in providing customer service. Kudos!!!

Great experience with TJ Macias!! He was extremely helpful and kept me updated every step of the buying process.

Was able to schedule an appointment online. Service was quick and easy. Mike was wonderful and was also very quick on providing updates and delivering back the vehicle within the promised time.

The service here use to be amazing but here lately it is crap. First, you will wait 30-45 minutes to be helped even when you have an appointment. There are several advisors not doing anything. It seems as if the only one working is James, the elder of them all. They ordered a tire for my car over a week ago. We’ve been trying to get in touch with them to find out if it’s in or not. No one answers. We’ve left numerous messages for James and the service manager with no return calls. Finally, some one in parts transfers is to James who leaves us on an endless hold because he states he has a client in front of him. This place has turned into a total dump. I saw it but had faith that they would still provide service like in the past. Staff shortages are real but it doesn’t make you provide awful service to long lasting and repeated clients. I’m DONE!!! Please do not use them. Save yourself from a headache!!

I don’t normally leave bad reviews but this place is the worst being in military and away from home me and my wife had to buy another vehicle but 3 days after we bought a truck I started having problems it start showing a message to service 4wd, called them and send the truck back in for three weeks they never updated me whenever I would call to check the status they would leave me on hold till i would hang up or they wouldn’t answer they just didn’t care i had to call autonation costumer service just so they could call me back to update me. Suleman and Darius (avoid them specifically) were people who i talk to and after they sold the truck I would call them they would say same thing over and over that they would call me back personally and update wich they never did. I know that this review will not change your mind if u like a vehicle here but please double think before you put yourself through that.

Extremely rude dealership. Especially Isaiah Mason their “sales director”. This is my second interaction with this dealership- both experiences were terrible.

Sales person Nick wasted my time and efforts. I deposited and booked Honda Civic and he promised me that vehicle will be delivered in maximum 45 days. After 45 days he said it will be delayed for few more days and unable to confirm even build date of vehicle and never responded properly.

Worst experience I had today at Auto Nation Honda Lewisville. Customers beware, Don’t be any kind of Tire or tire service from them. I am very old customer of Autonation and I will never ever give my car for service again. I will post and review on every forum about the service I got from Autonation.

Always wonderful service and smiles! Update - unable to get service center to call you back! No one answers the phone whether it be sales or service…

I have had a very positive experience with AutoNation Honda Lewisville. They’re very professional with their service and explains each and everything in detail. The prices are competitive enough so that you can get your vehicle serviced at Honda every time and they will also track the maintenance health of your vehicle and let you know of any upcoming services that your vehicle might require. They use to have walkins on weekdays & Apt. only on weekends but seems like they now have appointment only for weekdays and weekends.

My SUV wouldn't start so we got it to the dealership near us. We tried phoning to ensure we could still bring in our vehicle as it was evening time however this particular AutoNation Honda is very short-staffed and no one from the service department was able to pick up the phone any of the 8 times we tried calling. When we brought the car into the service area, the service manager was friendly and helpful and assured us that our SUV would be well taken care of and inspected. The daytime service manager told us she would keep us in the loop and share updates of how the service was going with our vehicle. She did not reach out with any updates on her end, we were the ones who had to reach out to this dealership each time to check the status of our SUV. (again, this issue may be due to them being so short-staffed?) When I reached out a final time to Honda to see the status of my vehicle, they did send a shuttle to pick me up in a timely fashion. Upon starting the process to pick up my SUV from service, the daytime service manager was thorough and apologized for the long wait and lack of customer support/assistance with answering their phones. She went over clearly, what service was done to my SUV, what was recommended, and even went as far to share what services we have left on the warranty we have. Overall, we give this dealership 3-stars: the lack of customer support and no one answering phones is problematic however, once physically in the dealership service area, service was thorough and welcoming.

If your car needs servicing, I cannot recommend Service Advisor, James Norris highly enough. He is an absolute pleasure to speak to and a very kind and knowledgeable individual.

Some of the car components are not functioning or missing. Feedback to them but no reply after sales. Bad after sale service.

While I may have had to wait quite a bit the overall experience wasn’t to bad.

My service representative went above & beyond to keep me informed of the daily status on my Civic repair.

Ahmed was great, very professional. Would work with him again.

Ashlyn Krueger was fantastic on listening to any concerns I had about my car. I was able to get in and get out for oil change without hassle. Other team members were really helpful as well.

I brought my car in for an oil change and a couple of other issues. All the issues were addressed on that visit, one of which was considered a major repair. My service advisor was Cynthia Cortez and she was excellent! She kept me updated on the status of the repair and looked up some maintenance info on my car. I highly recommend Cynthia and Autonation Honda Lewisville.

Terrible experience.

Lowest price in Texas(with very less add-ons). Services in this center is good. Less timing.

AutoNation is a good place to trade vehicle in the Market place.

Very disappointed with the service at AutoNation Honda in Lewisville. James Norris was our service manager and he (and their whole staff) treated us as if we were just another source of income for them. They overcharged us for all the work we needed. Since they have no cars to sell, they are making up their profit margins from the service department. This will be the last time I use the AutoNation Honda Service Department.

My regular maintenance went smoothly and included state inspection and wheel alignment. Done in 2 hours while I waited.

The most pathetic experience I have ever had.Did a lease buy back and was working with Andy and Chris who acted pricy and looked liked they were doing a favor.Never will I recommend this dealership to anyone

They are wonderful at making things better!! 😉 I'm HAPPY!!!

Great service!!

Went to dealership looking for daughters 1st car. Sean was excellent. Listened to what I wanted and was looking for and showed us what he had available. We went to a few more dealerships and felt so pressured to look at cars over my budget and to get a loan. Several days later went back to Sean, he was just as nice and showed me what he had again. There was a Honda CR-V that he had from a trade in that wasn't ready to go yet but knew if I wasn't in a hurry for it he would make it ready. So we looked at it and drove it. I did buy this car it was a little more than my budget but I felt absolutely no pressure and I felt pure consideration from Sean for getting my daughter a good, safe car. When I picked it up 2 weeks later I was very impressed with the detail make ready and body work that was completed. Sean was so excited to show it to me. Outstanding to all involved in making this car fantastic for my daughter.

Staff was extremely friendly and helpful. I had a smooth and quick sell off process.

I purchased Honda Accord from the company. The only reason I purchased from them was due to Awesome customer service provided by Hannah. She was helpful. She helped me return my rental car and helped me get familiar with my new car. Awesome customer service. Amazing experience.

Easy to schedule service with comfortable waiting area.

Bought a car from here in December 2021. The grille was cracked, and every sales member, manager, and finance man that I spoke to all assured me that they would order the new grille and replace it. A few weeks go by, I call and ask my sales member, she says she'll check. I call again; she says it's on back order. I call weeks later and get the run around from people. Then someone tells me they can't fix it because it's been too long. They transfer me to someone else. He says he'll get the part ordered, and I should hear from the service department in a week. That was 6 weeks ago. Since then, nobody will return my emails or voicemails. I called my bank and opened a dealer dispute, and they told the bank they would work with me directly. But surprise, I have not gotten a single call back. I'd give 0 stars if I could.

Ryen is awesome !!!! Not only did he help me in person , but also helped me on a phone call recently when I ran over something in the road. He helped me determine what was hanging wasn’t part of my car. Super nice guy

Bought a car from here in December 2021. The grille was cracked, and every sales member, manager, and finance man that I spoke to all assured me that they would order the new grille and replace it. A few weeks go by, I call and ask my sales member, she says she'll check. I call again; she says it's on back order. I call weeks later and get the run around from people. Then someone tells me they can't fix it because it's been too long. They transfer me to someone else. He says he'll get the part ordered, and I should hear from the service department in a week. That was 6 weeks ago. Since then, nobody will return my emails or voicemails. I called my bank and opened a dealer dispute, and they told the bank they would work with me directly. But surprise, I have not gotten a single call back.

Ahmad was awesome, he’s gone above and beyond the process and been great help.

Aiman, I got my first car here.Thanks Aiman for helping me. It was great working with you.

I bought my car at auto nation Lewisville the experience of buying there wasn’t bad, however they have opted to let Cynthia help me now twice Both times condescending and rude this time I came for A RECALL I was told 2 hours so I waited After 2.5 hours I went outside to find my car sitting there and Cynthia telling me it needs to sit for 15 more minutes for some reason? 30 minutes later I approached her only for her to argue with me that I was wrong. After looking at the reviews it appears her name come up over and over again. Please don’t respond to this with your Auto Nation generic responses you obviously don’t care these complaints go back years

Buying a new vehicle was easy and quick. No haggle price and no needed to bargain. This was my first car purchase which was simple and easy.

Great service Mike and his team worked on my vehicle fast. AutoNation has been my go to dealer for my cars and this visit proved their professionalism and customer first commitment.

It was not good experience. No one cared to talk at reception. When I reached at service station, there was no one to talk. I reached there on my scheduled time and had to call service center number to inform that I am waiting for 15 mins, then a service person appeared. The car was taken for inspection at around 10:30 morning and told they would inform me by text. Next day I had to call to check status as no one cared to inform what is going on. After calling I was told they can't say when but someone will contact me. Later I got a call and was informed they are still working on diagnosis and I should be able to get report after sometime. Later, I was told they have report ready but they can't repair as they did not have parts and it may take couple of days. I was not satisfied by service anyway. I went to service center (after informing and fixing time) and again no one there to talk. Even after informing the same service personal that I am there waiting, he did not bother to talk to me for 30 mins and later came and told he forgot that I was waiting. He did not explain what is in report and took me to make desk. I requested to explain the diagnosis reports before I make any payment and then he explained. To me it's poor customer service.

After a HORRIBLE experience at Rusty Wallis Honda, we made an appointment to meet with Suleman at Auto Nation. He was incredibly personable, friendly and HONEST... it was worth the 45 minute drive! I am a 7x Honda owner, and was very happy to have met with him after such a negative experience earlier that day. Not only was Suleman great, Taylor Douglas in Finance was a pleasure to deal with making the paperwork a super easy process. Thank you both!

After a HORRIBLE experience at Rusty Wallis Honda, we made an appointment to meet with Suleman at Auto Nation. He was incredibly personable, friendly and HONEST... it was worth the 45 minute drive! I am a 7x Honda owner, and was very happy to have met with him after such a negative experience earlier that day. Not only was Suleman great, Taylor Douglas in Finance was a pleasure to deal with making the paperwork a super easy process. Thank you both!

Excellent experience with Mr. Dion Sherrod and AGM Rafiki who helped me a lot to get my deal on my first visit. I love my new CRV!!!

Great experience! No pressure to buy at all. We were able to walk around the lot without 6 different people bombarding us. They gave us a fair value for our trade in. Overall I felt like everyone there was very ethical and honest. I would 100% do business here again! Love our new Honda Pilot!

Had a great experience with Nick Schulz. Contacted the dealership about the availability of a used BMW M340i and Nick took it from there. Drove up from Houston to see the car and Nick had everything ready to go. Very knowledgeable and the transaction was smooth. Nick is no nonsense and knows his cars. Taylor Douglas in Finance was also great and paperwork was a breeze. Would definitely purchase again from Nick and the dealership.

Mr. Collin took good care of me when I brought my vehicle in for an oil change. Mr. Collin brought me up to date about my vehicle on what I need to have done to my vehicle to keep my car running smoothly. I really appreciate him for that. Auto nation Honda need to have Mr. Collin on there team for a very long time. He’s awesome. 🤗👍

This particular dealership doesn’t even deserve a single star. I just had two back to back horrid experience at this establishment. Two weeks back I booked an appointment to get my starter replaced and get the oil change done. As per my appointment I reached there at 8am that’s when my service advisor, Cynthia checked me in and told me that she’ll give me an update on the car by noon. Didn’t get any update or any response until 1:30pm. That’s when I came down to the dealership myself. Upon arrival she told me that they don’t have the part and couldn’t get me one until next week. This information could’ve been provided when I dropped the car or even a few hours later but she failed. Additionally, I have a premium warranty on the car which covers just about all the parts and also oil changes. Despite of telling her to call the claims department, she never made the call and handed me the bill for $350. You would hope that there sloppiness would end there but to my surprise the technician claimed he changed oil for my car but forget to reset the meter. I left the establishment at 3pm. Despite the awful exp, I was super polite and left the service station. Made the second appointment and dropped my car. This time I made sure she would run my warranty and get the problem sorted. I even stayed back she can tell me if the part is available. However, she asked me to go to the parts department to check myself. After waiting for ten minutes in the line I left. She also told me that she won’t be doing my claims that day although it was super early in the day because she don’t want to come in to work the next day. 🤦‍♂️ After a whole day it was the same result, took the car and scheduled appointment at another place and got the car in two hours paying just $100 compared to the bill Cynthia gave me which was $958. Hands down the worst team in the whole dfw area, from the service manager to associates every single person is having a party. I highly advised the community to do themselves a favor and go elsewhere.

Cynthia in the service department is AMAZING!! She made sure my visit was priority. Given how short staff they are at the moment, she remained in good spirits and manages to get her job done! I only want to work with Cynthia! She educated me on the type of tires I needed and why. I could not have asked for a better service member. -Jalliyah

Cynthia in the service department is AMAZING!! She made sure my visit was priority. Given how short staff they are at the moment, she remained in good spirits and manages to get her job done! I only want to work with Cynthia! She educated me on the type of tires I needed and why. I could not have asked for a better service member. -Jalliyah

So I have had bad experience to purchase my car here. I traded in my car for 36k (which i still own 28k)and trying to buy a car for 37k. But somehow I end up paying $40k with everything, there are a lot of mark up fee and hidden fee. I did feel like I got trick into purchasing some warranty that I don’t need. And they did not explain to me anything very well and just said we will take care of you. Anyway, I would never buy a car from this dealership anymore. Do not tell them your budget or they will take advantage of that! And make sure you pay all of that! And I am not sure what they can do to fix this.

Fui al departamento de refacciones espere más de 30minutos para que llegara alguien que atendiera pues de momento no avía nadie, yo creo que deben tener 2 personas para atender y de preferencia alguno que hable Inglés y Español, pues personas como yo que estamos en proceso de aprender inglés, hay algunos nombres de parte que no sabemos pedir en Inglés,

Joseph Fletcher was knowledgeable and efficient with the process.

The service was amazing. They kept me updated on the service. The car was ready when promised. I would highly recommend Honda Autonation Lewisville.

Once again the Autonation team was flawless in delivering service for me. Ashlyn was timely in communicating with me and made sure I was up to date on progress and ETA.

I will never buy a car here again. My experience with the salesman was great but the issues received from the general manger and service department are not worth it! Plus, the cars are only safety checked! I recommend taking your dollars elsewhere

Customer service was excellent. My sales associate Dion Sherrod worked with me even though I was from a different city. Always kept me in the loop and answered all my questions. If you are looking to purchase a vehicle I totally recommend him for the job.

I recently purchased my 3rd new Honda from Martin Garcia with Autonation Lewisville. Martin is very honest and always gets back to me when I reach out to him. He takes the time to show you how your car features work and follows up to make sure you don't have any questions or concerns later.

I have visited several dealership, but have not found anyone committed. These people make sure to find what you need. They work to find you best in their inventory and make the process smooth. My sales consultant, (Mr. Douglas) is a remarkable gentleman.. He has truly made my day..

AutoNation Honda Lewisville has been my favourite place for servicing my Honda. They are prompt to follow-up, do a multi-point inspection and recommend only the items that need urgent attention. Their shuttle service is also excellent for people that need to be dropped off and picked up.

Suleman Azam is the bomb.com ya really got to talk with this guy he will hook you up!!!

My experience at Autonation Honda was very positive. I found a top quality vehicle at a reasonable price. The service was exceptional. I would definitely consider buying here again.

Suleman Azam was the best sales person to deal with. We had a problem with our loan at our credit union and he came in the NEXT DAY ON HIS DAY OFF! Gave us his personal number and communicated everything to help us. Ask for Suleman when you go to this location!

I took my Honda to get maintenance check, oil change, and tire rotations. Cynthia greeted us very early with a very welcoming attitude and energy, which was very appreciated. I really enjoyed the video they sent about the service explaining everything with details and easy to understand. The service was done in a very timely manner and they offered a complementary wash before leaving. I would definitely be taking my car there from now on.

Why did I even waste my time. No communication. I show up for my scheduled appointment and they could not find me in there system. I wasn't told how long it would be. They didn't ask if I wanted to wait or get a ride home. I figured an hour at most. Three hours later, I had to start asking where my car is. There was one service advisor with like 20 stacks of customers papers on his desk and the other two advisors have one or two. I think my car was done within the hour, but this service advisor was so far behind in entering the orders into the computer that I had to wait for him. It didn't seem that busy. I think it was just his inability to effectively use a computer. I literally walked around the show room and the car lot this entire time. Never had a single salesperson ask me any questions. I am an impulse shopper and probably would have bought a car. I even asked a salesman for the price of a truck that didn't have a price tag. It took him over 20 minutes to find out. With the pandemic, I would assumed the sharks would have been more hungry.... Lost sale and customer for life.

Repair has been completed with satisfaction but has to wait repair parts for many days.

I took my Honda to get maintenance check, oil change, and tire rotations. Cynthia greeted us very early with a very welcoming attitude and energy, which was very appreciated. I really enjoyed the video they sent about the service explaining everything with details and easy to understand. The service was done in a very timely manner and they offered a complementary wash before leaving. I would definitely be taking my car there from now on.

Michael was excellent with the customer service and he was very knowledgeable and giving the right information

Very friendly and thorough

I talked with Cynthia, on the phone and set up the appointment, I went in at the time talked about and she got me in and ready for service really quick! She kept me up to date on the progress and even told me about a oil plug issue I didn’t know about. She was really nice and friendly and the service done on the car was great, I haven’t had the car run this nice in a while.

This dealership is very unprofessional and even the Manager that was supposed to call us back for a car we put a deposit on they still wont work with us and call back

AutoNation Honda Lewisville is professional and helped make the whole car buying process painless! THANK YOU!

Great services

Michael Malone is awesome and one of the best caring guy, I have ever met at a dealership. Wait time of 2 hours can be improved further. Thanks for your great service.

The best part of the service at this dealership was my service advisor, Cynthia. She communicated frequently so I never had to guess what they were doing to my car or how far along they were with the repairs. She was awesome! The tech that was working on my car recommended a few things get fixed that didn’t really need to be fixed. But other than that, it was great service!

Mr. Martin the salesman was great and not pushy. We found our car fairly quickly and were thinking we would be out of the dealership with our car quickly. Not even close, we waited over 2 hours to get into the finance office and when finally in there, the man blamed the salesman. I wish I could remember his name because he was patronizing and seemed he didn’t want to be there. We were told not only by the salesman but someone else it would only be about 10 more minutes. The finance fellow said no one even told him we were waiting. We like our car but not the experience.

I called in advance, but they sold the car before I arrived.

Suleman was very good. Addressed any concern i had in a concise and professional manner.

I bought a "Certified Honda" and a tire blew out on me on the freeway and I narrowly avoided a bad accident 72hrs after purchase and they are giving ME the bill for repairs! The salesman bragged of their 200+ point inspection. I guess tires aren't one of those points of inspection. So what does "Certified" mean at Autonation Honda in Lewisville? Jack! Is what it meant there!

Didn't have new vehicles to look at but looked at some used vehicles to get some ideas. Kerry was a great help.

Thank you for a great transaction, even though my situation was unique and challenging! I inherited a truck and had no idea how I would complete any sale, private sale or dealership, without flying into DFW from MN. The teams in Lewisville, TX and White Bear, MN made it possible for me to stay in MN and complete the transaction virtually, including a bank transfer for my funds vs waiting for a check in the mail. I also received the highest offer on the used truck from AutoNation, which was thousands higher than expected. Kudos to Joseph in sales at AutoNation Lewisville who assisted me every step of the way!

Thank you for a great transaction although my situation was unique and challenging! I inherited a truck and had no idea how I would complete any sale, private sale or dealership, without flying into DFW from MN. The teams in Lewisville, TX and White Bear, MN made it possible to stay in MN and complete the transaction virtually, including a bank transfer for my funds vs waiting for a check in the mail. Kudos to Joseph at AutoNation Lewisville who assisted me every step of the way!

We were very pleased from start to finish. Ryen took good care of us , and communicated what was happening the entire time.

Aiman was VERY helpful and very knowledgeable. He made our car buying experience very simple and stress free. Definitely recommend you come to him for your next vehicle purchase

I purchased an extended warranty service contract from this dealership. I am attempting to cancel my contract as my vehicle was hit and totaled out. I have tried reaching the finance manager Andy Lee for several weeks...crickets!! I am attempting to put a stop to the company deducting money from my account for a vehicle I have not been in possession of since January 25th. How hard is it to reach out to someone that has constantly called and attempted to reach out to a MANAGER!!! and get this type of treatment. Next stop the GENERAL MANAGER OF THIS LOCATION. SO DISSATIFIED/DISAPPOINTED WITH THIS COMPANY

A year ago I had a good experience here. but this time, absolutely ZERO STARS. I was called by Numair Masud (a sales associate) and told I could trade in my lease and purchase the same make/model/year with 12,000 less miles and not change my payment. I made an appointment and showed up. Typical sales pitch (bait and switch, but I fall for it anyway) and I agree to trade in my lease for a new accord, and we agree on a payment. Half hour later Numair says he messed up and that he couldn't actually do that deal (that we had agreed to!). But he says that the used one (same year/make/model as mine we originally spoke about, a reverse bait and switch I guess) is still available and he can still do THAT deal. Ok i agree. Then he jacks up the price on THAT car. An hour later he finally agrees to the deal he promised me originally and finally shows me the car and guess what? NOT THE SAME MODEL. My current car has the bigger 2.0 engine. Numair acts as though he is shocked. By this time I have been at the dealership for 2.5 hours. I leave. Because I am angry. Numair texts me to say "I'm sorry. I will make it up to you by honoring the deal I originally made for you. I'll find a new accord 2.0 sport and will absolutely honor the deal." Days later? NOTHING. Then he texts me he has a new 2022 accord 2.0 that he can lease me for same terms as my existing lease. I say ok. and then a week later he tells me he cannot do that deal now either. Numair is a snake and I am ashamed for Autonation Honda Lewisville. Please, go anywhere else.

My experience with Hannah Nguyen she is the sales associate, she was very helpful and if i had any questions she answered, and thank you Christopher Douglas he is the CFS Manager the paper process was very fast in and out in no time, very nice and helpful, once thank u AutoNation Honda (Lewisville)

I am very pleased with my purchase and will definitely return for any future Honda purchases. Hannah worked very hard to make sure I was happy and she did a fantastic job throughout the process.

What's not to love? 6 years and no qualms.

I bought a car from here about 2 years ago and in need of another so came here yesterday 3/30/22 for a test drive. I called ahead to check the status of the vehicle, because I live an hour away, and was told it was still available. Upon arrival, Stephanie checked with her manager and she informed me that the manager said the car was in the shop and therefore not available. I asked when it will be and she just said that the shop updates them every four hours so she didnt have an answer till then. It was about 5pm when I arrived. I told her I wanted to purchase it cash so I wanted to put something down or at least get the paperwork going to ensure I would get it. She went back to check with her manager after I told her what I wanted to do and she came back to tell me that the manager said the car was not available anymore because the "engine blew out". I really don't understand what happened and I had an hour drive back home so I just left. The car is still available online from when I checked today so I just wanted to share this terrible experience. Very disappointed.

Janet was amazing. She walked us threw the whole Process and made us feel welcome. She meet my needs and wants in the car the got for me.

Absolutely amazing service, I had some problems with my credit and they pretty much jumped through hops helping me get approved with an amazing rate. I love my car so much and Shjon was amazing and so kind during this process. I recommend this location if you are looking for a vehicle or financing this is your place!

My mother took her car here for an oil change and left with a long list of needed repairs. They told her that the cars head gasket was leaking and needed to be fixed immediately. She took the car to another mechanic for a second opinion and he stated the head gasket had no signs of ever leaking and none of the other suggested repairs needed to be done. I have bought several vehicles from this dealership and they will not get my business ever again.

I had a pleasant experience with Aiman. I located the vehicle I wanted on Honda Certified website and got in contact with AutoNation. We were able to work out a deal so that I could get the car. I love my Honda 🥰

I had the best experience at AutoNation Honda in Lewisville. I found AutoNation Honda though a Google search and decided to call and see if they had any CRVs in stock. Dion, in Sales, ensured me they had a truck on the way with a vehicle I could reserve by deposit. I went in, met with Jonah (also in Sales), and put a deposit on the vehicle. Johan called within 2 weeks to let me know the vehicle had arrived. I went in first thing in the morning to test drive and purchase. Within two hours I was sitting with Taylor in Financing and was off the lot less than an hour later. Let me tell you, these guys are the real deal. They explained every step and there were no hidden fees or agendas. Just great customer service! If you find yourself in the market for a new vehicle, go see them. Jonah and Taylor will not disappoint!

The entire staff at Autonation Honda Lewisville were very helpful, professional, and knowledgeable. As for my purchase, I felt the asking price for the truck I purchased, as well as the amout I received for my trade-in, was fair. Overall, a fairly good experience until I was ready to drive off the lot. Instead of receiving the customary two sets of keys, I was told there was only one set. Because it's a smart key, that meant I'd have to spend an additional several hundred dollars for another key. Had I known prior to then, I certainly would have negotiated it into the deal. Needless to say, I was very disappointed it was handled in that way.

I had a great experience at auto nation Honda Lewisville. My sales rep Aiman was very personable while providing helpful information about the vehicle of my interest and the approval process. Highly recommend for a vehicle purchase.

I trust autonation Honda for all my needs. Recently i was advised i needed a me battery but i knew that was not true as i just nouht one 4 momths ago. The. Techmician tested the battery using the incorrect cranking amps.

Jonah Ramirez is a great guy! Went far and beyond to help me and my family. He was patient and work tirelessly to get us the best deal. Correcting my post. Returned the vehicle due to poor condition and they lied to me about the mileage The GM Aly is a crooked trying to take advantage of people.

My husband and I bought a new 2022 Honda Civic EX-L. We live 3 hours away and called at least 15 dealerships in the state of Texas, Louisiana, Oklahoma, and Arkansas. Autonation Lewisville, by far, gave us the best deal. T.J (our salesman) was wonderful to work with. The General Manager (Richard Arredondo) was even super friendly and accomodating to us considering how far we lived. The only thing I wish we could have changed (which honestly wasn't a big deal at all) was the amount of time we waited to finishing signing papers especially since we already had our own financing and all our paperwork turned in prior to arriving. But, once we got back into the finance office, everyone was super friendly. Overall, I would definitely buy another vehicle from T.J and this dealership. We were very pleased.

Let me share my story. I bought for my daughter a pre-owned Ford Focus from AutoNation Lewisville. In March, a sensor went out which impacted the ability for the car to go into reverse. We all know about the chip shortage around the world. Well the sensor was on National backorder with no availability date. The team at AutoNation Honda Lewisville allowed me to take full trade in for a pre-owned Honda civic. Many dealers would have not allowed that, seen many stories on Reddit. Appreciate the integrity and customer service from AutoNation Honda of Lewisville, Tx.

Appreciate the ease of contact, quick follow up, and timeliness/efficiency of sale process. Would definitely recommend AutoNation to others!

James Norris was a huge help for me while taking my car in. Took the time to explain to me what everything meant on the recommended list of services to make sure I was informed on what they were doing and what would happen if I took on certain services as well. I appreciate his attentiveness and definitely recommend him for anyone coming though Autonation Honda

I had to bring my Honda here to get fixed after only having it 6 weeks. Cynthia was my service advisor. Her communication skills were very, very poor. Autonation had my car for 12 weeks and anytime I wanted an update, I had to call and try to get ahold of Cynthia to get any type of information. I definitely will not be back here.

Not a big selection of cars

Our experience at Autonation Honda Lewisville was a pleasure Great customer service answered all our questions made it an excellent choice

Great service and hats off to service manager Christine who makes the whole process work. Also like to thank my service advisor Ashlyn for her kindness and professionalism on getting my vehicle in and out.

Ashlyn Krueger is an amazing service advisor. However, their high prices are rising by the day. We have always taken our Hondas there, but have to consider other options now. A simple oil change is now $75.75, and to simply change spark plugs, they now want $500.00! FIVE HUNDRED to unscrew old spark plugs and screw in new ones? In an old Honda only worth around $1400? MAJOR Gouging. Before you take a car there, call in to check the current price of what you need! 2 (TWO) Stars out of 5. 😠

They have great service advisers, but technicians need more training, I took in my car 3 times for an oil leak, the 3rd time they told me that leak wasn’t related to the last repair and charged me another 1290.00, and It still leaking oil, I’m afraid to take it in one more time and they tell me again that, the leak, it has now it isn’t related to the last repair and charge me another thousand plus. Not happy at all.

Poor service!!!

Great service. Prompt and courteous. Explained everything….no surprises.

I sold my car to them. We agreed on a price before I came in and it was honored with no haggling or bait and switch. The process was quick and painless. Mehdi is a straight shooter.

Aiman was a pleasure to work with. I told him what i was looking for and he found something in my price range within minutes. He was very knowledgeable about my car when we went in a test drive. When it was time to do the financing Christopher was great. I didn’t feel pressured with all the add ons. He had great advice and was able to get me what i needed still within my budget. Overall i had a great experience at autonation and will recommend them to friends.

My car buying experience was amazing due to the help of my Sales guy Suleman and Finance Manager Michael. They both went above and beyond to make sure that I got the car I wanted at a price that I could afford. I was treated like family and never felt pressured during the process. I can't thank these two enough for their hard work and patience. I will definitely recommend AutoNation Honda to friends and family.

Thank you for your kind guidance. I'll come back next time.

My experience was great. The Salesman and I knew exactly what I wanted and he helped me purchase the vehicle. Had a few issues with insurance companies so he took it and held the vehicle for me for a couple of days. I really appreciate you Mr. Songs

STELLAR EXPERIENCE! Car buying made FAST, Comfortable, Fun & most importantly Easy. The upmost respect to Michael & Kerry for going beyond their means to ensure we were exceptionally taken care of. I have never left a car buying experience this satisfied or happy! Thank you again AutoNation Honda of Lewisville for providing me with my beautiful new vehicle!

Cynthia was very helpful and the information provided for the service was perfect. Thank you for the great customer service!

Went in for a service and everything always goes smoothly from the scheduling the appt online to the communication with the advisor. Definitely recommend for your service/maintenance needs. Thanks!

My girlfriend sold her Murano here, the wait was a little on the longer side but everything went smoothly and they gave us a fair price.

I bought new Honda Pilot 2022 a few days back. I was tricked and was sold a six-year Honda Care "Sentinal" plan by portraying its bumper-to-bumper warranty and maintenance plan (VSC and Maintenance plan together). When I came home I saw its just Sentinal plan, and covers only oil-changes (and a few roadside and concierge services that I don't need). Basically, I didn't want Sentinal plan, and would not buy it for the price that I paid. Manager from finance deceived me with the below lies to trick me into it: 1. I can get a Honda Care plan only at the time of buying the car. 2. It can't be cancelled or refunded once bought. 3. It's a bumper-to-bumber warranty and maintenance plan. I called Honda Care and found out that this is not true. They said they can cancel it and refund me full amount before 60 days, but it's not showing up yet on the system as it's not yet processed from dealer's side. So I should ask dealer to cancel it. But I am trying to reach the dealer's finance department and no luck. I even left a message for finance manager but did not get a response. The sales process was good and smooth, but dealing with finance department has left a bad after-taste and cost me money as well.

I like coming to Auto Nation Honda Lewisville because they give honest and accurate service most of the time, and the prices are reasonable.

Be really careful when you do business with them. They are crooks. The sold me a 2018 Honda Accord with 56098 miles on it. When we signed the paper the mileage stated was 51656. I asked if everything was double check and they said of course. After 45 miles I noticed the vehicle was not worth 26K. Went back and I told them that I wasn’t happy and I will like to use the 5 days or 250 miles used card money back. I was told that I drove 5,000 in 1 day and that deal is gone. I told I have proof that the vehicle had only be driven 45 miles. I pulled the state inspection they left inside the vehicle with the correct mileage, once I showed them the documents they were speechless and ran inside the office. They tried to bully me in keeping the vehicle saying it my fault for not checking and since I signed documents the vehicle is mine and they have nothing to do with it. I wonder how many people they screwed over because they were not willing to stand up to a crooked GM

My service advisor Ryen Levi was the BEST, he always keep me updated on my vehicle during the time I took it in for maintenance. He very up front and honest with me every time I go in for service. I had a bad experience in the past with service on numerous occasions but when got Ryen one day I told myself and Ryen that I’ll continue to come back as long as Ryen can be my service advisor. So, if you ever need service ask for Ryen Levi or schedule online and request him Ryen Levi.

I have to give Suleman huge props. I work in training and development for a customer service type role, and have extremely high expectations for service. Needless to say, I came to AutoNation Lewisville from a long line of dealerships that left me feeling discouraged and taken advantage of. One even had the gumption to run my credit 10 different times. 😤Before even meeting me, Suleman went above and beyond to do everything he could to gain my business. He knew what I wanted and didn’t try to haggle my bottom line. When another dealership tried to steal our business( and the car he had worked so hard to get for me), he maintained professionalism and worked extremely hard to ensure we felt taken care of. In this market, it’s very easy to go into a dealership and feel like a walking commission check. Suleman not only got me the car I wanted at the price I wanted, he made the entire deal seamless from top to bottom. I can’t thank him and the management / finance team at AutoNation Lewisville for the superior service. Will definitely be returning.

We could not have been more pleased with the service we received at AutoNation Honda Lewisville. Deon was our first point of contact at the dealership and he was absolutely incredible. At the end of the day, we were able to drive away with my husband's dream truck. A great experience all around. Thank you, Deon, and the entire AutoNation team!

Bad customer services ever. Waited for an hour and no one helped.

Sales Associate Mehdi Zoghbi, was very helpful, friendly and professional. He gave me the best price for my car. It was a great experience working with him. He made sure that I am 100% satisfied, it was a great selling experience indeed. Kudos to Mr. Mehdi.

My sale Hannah Nguyen Rep very knowledgeable and answer every question we had . I was very impressive, and for one I Didn’t feel pressured like I have been when going to others dealers ( I was shopping around 5 another dealers) Auto nation Lewisville is the one I like My financials Rep also did great job explain to me everything in detail and answered all my question I would highly recommend For all my friends

Fast and easy. Good price no market adjustment. Aiman was very helpful.

Took my 2021 Ridgeline into AutoNation Honda Lewisville for my initial oil and filter change. Very smooth operation. Will definitely return for all my future service and maintenance needs.

One of the best car buying experiences over the last 30 years. I have never had a team of people at a dealership work so hard to find me a car. When I'm doing business, I hate when people tell me something can't be done. They found a way during a very rough time in the car industry. I am very happy with my car, and grateful to both Sonny and Hannah for their hard work. Mike

I have purchased well over 20 vehicles in my life at probably 20 different dealers, AutoNation went above and beyond to turn my month around. Hannah was my sale rep and she did awesome. As everyone knows buying a car can be stressful, for the first time in life I didn’t get aggravated. She was calm kept coming back to me to check to see if I needed anything. Very seamless experience. AutoNation has earned my business. Very Happy customer Thank you

Our sales person Hilary did it again!! I reached out to her with a vehicle in mind and she had it for us the same night for purchase. Michael and Ali from the finance team were great as always and were able to get us a deal that worked for me and my wife. Thanks Hilary!!!

Soleman was really helpful and pushed hard to get the best deal possible. If you come here, ask for him and he will do you right. Inshallah!

Excellent experience in buying car from AutoNation Honda Lewisville. Sales and Finance teams are very transparent always provide quick response. Highly recommended to buy car from AutoNation.

Mehdi Zoghbi did a great job with me. He is definitely a dedicated and hardworking individual. I will come back to sell him my other car in June.

Poor service Long wait Not friendly

Customer service is some of rhe worst I've ever seen

Autonation Honda Lewisville TX did good estimate in selling my pickup. Mehdi helped us in closing the deal smoothly. I recommend this place for sell or buy cars.

Awesome Deals Ashlyn in the service department is Amazing.

Jonah Ramirez was absolutely wonderful! He made the process simple and easy for my family and i. If you find yourself at Honda of Lewisville definitely ask for him!

Thanks to Nick for making the transaction very professional and direct. Knowing the car inside out and able to answer all the questions that I had. Great experience overall and would recommend the dealership and my sales man Nick to everyone.

Mehdi was great. He made the process seamless and easy.

Service adviser was great with communication and quick service! We had a chirping sound coming from the front of the Pilot and they even had a technician ride in the car with us to hear the sound and quickly found the issue.

My experience was great and James Norris was amazing.

I have been working with Mike M since I bought my Accord in 2013 and he is a great service advisor. I will recommend working with him to all.

Thorough and efficient service, good communication of issues and options, and nice clean environment and waiting area.

Friendly and fast.

They always keep my vehicle straight! Thanks Autonation of Lewisville

Mike Malone is a great service advisor and always gives me his honest opinion. I would recommend Mike and Lewisville Honda to anyone looking for high quality service.

Get good service and great advice from their representative. Good safety protocols followed during this pandemic. They have very courteous staff.

Trash dealership with trash vehicles and employees, My jeep broke down 4 hours after leaving the lot. They tried not paying for repairs even though I had a dealer warranty. After fighting with the GM Ali, they only repaired partial; even though this Jeep was a Certified used car with a Texas inspection that requires safety inspection , Jeep was not safe for the road.

Bought my 3rd car from this dealership. It’s been great being able to trade in my car and buy new one from them. For my last one I worked with Aiman, he was really easy to work with and gave me good offer on the car.

Nick and Adam did a great job! We got a 2019 CRV, outstanding experience will come back for our next vehicle!

I recently bought a 2011 Mazda CX-9 from them and about a week after I did this I was swarmed with scam calls. The ones about " We have been trying to contact you about you cars extended warranty" type calls. Originally I didn't think anything of it. Today however I received not one but two letters in the email about about my cars extended warranty. Here is the kicker. Both letters mention the exact car that I bought. A 2011 Mazda CX-9. Now I bought the car with cash. The only way these scammers could have gotten my address, phone number, name, and the car I recently bought is from Autonation. I didn't finance through them or a outside company so there is no one else with that type of information. To add insult to injury ever since I bought the Car I have been receiving text messages from these "Hot Singles In Your area" scammers as well. Don't your car elsewhere or they will sell your information to scammers.

I recently bought a 2011 Mazda CX-9 from them and about a week after I did this I was swarmed with scam calls. The ones about " We have been trying to contact you about you cars extended warranty" type calls. Originally I didn't think anything of it. Today however I received not one but two letters in the email about about my cars extended warranty. Here is the kicker. Both letters mention the exact car that I bought. A 2011 Mazda CX-9. Now I bought the car with cash. The only way these scammers could have gotten my address, phone number, name, and the car I recently bought is from Autonation. I didn't finance through them or a outside company so there is no one else with that type of information. To add insult to injury ever since I bought the Car I have been receiving text messages from these "Hot Singles In Your area" scammers as well. Don't your car elsewhere or they will sell your information to scammers.

I want to give a big THANK YOU to Aiman my car sales man! He was awesome and made sure i got the car i wanted! He made sure i left with a car the day i went in and i did! I went home with the car i wanted Mercedes S400 and to be honest that is the car i wanted but not the car i went in for! So I'm so excited! Everyone there is AMAZING! Thank you for helping me purchase the car I've always wanted!

Aiman was the best made everything easy and simple go and ask about him

This is one great Auto dealer. Nice and fast service. Wonderful with professionalism.

I have a 2013 Honda CRV- the crew at Auto Nation listened to my concerns and offered various things to keep my car running well and worry free. Like everyone, I hate to bring my car in for service but auto Nation Lewisville made it as painless as possible- my service guy Ryen checked on me and went out of his way to answer all my questions. Thanks for a great job

Never again! Ali and the used car salesman have lied since day one. No need to give details just know that the words that come from their mouths is not to be trusted.

Staff member Ashlyn was very helpful, she has complete knowledge about her work. I am satisfied and will always be there for my Honda Pilot.

Services and repairs are top of the line.

Mr. Ryan was an amazing help. Wonderful customer service all around!

I hate leaving bad reviews. But I truly believe I need to. Look, during these Covid19 times, I get it. Inventory is low and no one is truly offering a discount, but that isn't my gripe. I feel deceived and lied to, after agreeing on everything and waiting about 3-4 weeks for the car to arrive from the Manufacturer. In a nutshell, they told me they would give me XXX amount for my trade in, and they will pay off my remaining balance of 2K. I was told multiple times during the negotiation process. By the salesman and by the Sales Manager. "We will give you X value, and we will pay off the remaining balance with no impact to the value we gave you" Seems pretty straight forward and I was happy with what was promised to me. The day came when the car was finally available. I go to the dealer and they pull out the quote and everything was smooth sailing. I agree and I say, great, lets get this moving. So I am now sitting with the finance rep. Keep in mind, I show up at 130pm and it is now 430PM by this point. Hes going through the numbers and he says. Is there a payoff I said, Yes, its this and I was promised that the value to put into the new car will not be affected as they will pay off the remaining balance separately (By the way the total value of the car if they just gave me what they promised me, wouldve still been about 300 USD lower than what carmax was wiling to give me, I wanted to trade in to save on taxes). Finance guy says...I was not informed by this..he goes to his boss, and he comes back and said..we cant do that. I call the salesguy I was working with, he knocks at the finance guys door, and the salesguy says..yes we told him that. But the finance guy tells the sales guy in front of me...we cant do what you told this guy. Im upset at this point, because of all the waiting and now we are at the finish line, Im being told pretty much what was promised to me is not happening. Im walking out clearly upset, sales guy says..Ill call my manager he isnt here...we will work this out. Only to be texted an hour or so later that technically they cant do what they promised me. RIght here...This right here..is one of the reasons why so many people hate dealing with car folks!!! Finance guy kept saying its a miscommunication. That isnt a miscommunication. That is straight deceiving a potential buyer, hoping that I would be stupid and emotional and just go with whatever they say. I know with covid we are all struggling, but this place left a really bad taste in my mouth and I feel lied to and my time wasted. Go somewhere else!!!

Best experience when purchasing a car!! TJ was great he definitely helped me fine exactly what I wanted!

Stopped in at Autonation late one day during holidays, New Years Eve when they only had 2 service advisors working and one of them Michael Malone, was kind enough to help me out. Although I had to leave my car overnight he made sure I could get a ride home and arranged for the shuttle to pick me up the next day. Repair wasn’t a quick fix as I needed a new starter. Michael has helped me in the past and I find him to be honest and thorough. I only get my car serviced at this same dealership.

i purchased a car from this dealership. sale department and fiance manager are great. the service department is horrendous. my car ended having some minor issues that needed repair. so i took the car in and they said it will need to stay for a few days. which is fine. 2 days pass by with no updates. i called and called finally someone responded and then im told they will need my car for until Monday or Tuesday. this is on Thursday that im being told this. im over here paying for a rental now, because the dealership will not provide a loaner. even though they are keeping my car for a week. so fast forward to Monday, i called 8 times and received no information on my car. one lady took my info on the 8th call. no call back. here i am Tuesday morning. from 8:30 til 10am. i have called 6 times and no one response. this crap is pathetic. calling 14 times and no response. the only reponse i got the first time was that my service is on vacation and that the person cant help me. she puts me through the manager and his phone line goes to voice mail. actually i don't even think they have a manager. because every time you call to get an update on your car. the call goes to his phone and the dude never ever answers the phone

Went to get oil change/tire rotation. Arrived early for my 10:20 am appt. took about 30 mins then they got my truck back there to start on it. Not bad for a wait at dealership. Well a hr passes so I start walking around and see that my truck is on the lift, cool any second now. Wait another 30 mins and see it’s in the parking lot awesome it’s done. NOPE. Mr not so friendly and smart alic mike Malone says oh yeah your oil pan plug is stripped so we can’t change your oil. Ok. Did you rotate tires at least? No we can’t work on your truck. So your telling me my truck was back there for almost 2 hrs for nothing. Because “plug was stripped”. Wait it gets better. Was told that I need to go to the shop that changed oil last time and tell them it’s stripped. Ok no problem that’s my usual go to. And what ya know they get up under the truck and the plug comes right out. Hm. But I’m waiting for them to call me back. I have left mike Malone direct vmail to his number but no return. Cause it’s time for them to get me back in and make it right. But yeah only reason i came here is cause I had free oil changes and it is the closest autonation. I’ve had one done here a few years ago and it was so much better. Not sure what changed but y’all Need to figure it out.

The salesperson, Kenny, has been so helpful through the whole process. The Service department is very nice. I really like my Honda Pilot. p.s. my grandsons are happy with Grandma's new ride.😊

AutoNation Honda Lewisville - will be contacting BBB as well. An absolute nightmare of an experience would rate negative stars if I could. This is quite the review, and honestly unbelievable if I had not experienced it myself. On 12/8 I decided to get my Jeep Grand Cherokee's value on KBB as I am getting married next month and it's a vehicle we will no longer need. I was just seeing what I could get for the vehicle to get an idea, with no real goal in mind. Now when they say care salesman are sleezy, unethical, immoral, xxxx bags, "they" were describing Medhi at Auto Nation Honda. Medhi called me on 12/8 to express interest in my Jeep. I told him on the phone that I live in Florida for work, and the Jeep was kept in Texas so any sale would involve me flying to Texas to bring the Jeep to AutoNation. Medhi kept in contact via text message (which I have saved and will be sending to AutoNation franchise HQ, as well as the General Manager), Medhi text me on the morning on 12/9 and asked what offers I had on the Jeep already, because "they had extremely low Jeep inventory" (hold on to that thought). I explained I had one offer for $22.5k from a dealership that was 3 hours away from Dallas, so if he could beat or match it I would gladly come to him. Medhi explained via text message that he would "match or beat that price" and that he "agreed to purchase the Jeep". I explained to Medhi that I would have to purchase a plane ticket to sell the Jeep, and confirmed I had a theoretical "deal", Medhi agreed. I checked in with Medhi before I purchased my plane ticket, as well as throughout the week leading up to Friday 12/17. Medhi continually confirmed he wanted the Jeep at $22.5k, I even messaged him on the way to the airport the morning of 12/17 just to confirm once more, which he did. As I land in Houston, Tx at my layover I get a text from Medhi that read "Sorry, management no longer is interested in your Jeep, they said we have enough Jeep inventory".... I was in absolute shock, and I had one more plane to catch to get to Dallas. When I landed in Dallas I drove straight to AutoNation Lewisville where they had no Jeep inventory at all, and Medhi explained that this whole situation was my fault, and that "I should not be stressed since I flew here, did not drive"... I asked to speak to Medhi's boss, which he replied "no". I went office by office until I found Chris, the sales boss. Now Chris, Janet, and the rest of the upper management were great and attempted to fix the situation. I spent the next day traveling across Dallas to try and get a deal close to what Medhi had made me fly all the way out to Dallas for. After wasting an entire day, I could not get an offer close to Autonation. I went back to AutoNation and they finally agreed to purchase the Jeep for $4k less than the original offer, which I had to pay $700 out of pocket to cover the remainder of the loan, $1,000 in plane tickets, and the worst buying experience of my life. I have saved the text messages and learned a valuable lesson in NEVER trust a car salesman's word, especially ones named Medhi from Autonation Lewisville. PLEASE stay away from this place and take your business elsewhere.

I regret buying a vehicle with them. They never call you back and they don't care to help out their customers. Been trying to speak to someone for over 2 months, left messages and no one bothers to return the call. In the facility, the employees just walk by and don't even acknowledge you, only one older gentleman asked me if I was being helped. Worst experience ever, their customer service is the worst. I will never purchase another vehicle there.

I went into AutonNation Honda after speaking to Janet on the 14th of December for prices of civic sports 2022s. After agreeing that they she would be able to come close to a price range that I had in mind, I decided to head on in. Interaction was good, I was told most cars were booked, to fill out a credit app, and they’ll put me on a list to see if someone canceled, and I was also told what the out door number would be. I agreed, filled out an application and left, being told I’d be contacted once car comes. I got a phone call a hour later from a Sales manager saying they had a used civic sport, also 2022 with 3500 miles at another location they could match the finance numbers with. I agreed upon it and headed on in. Once I got there I was shown the total price for the vehicle, and it was marked up by 4500 from the total price of new. I stated my differences and how I wouldn’t be able to move forward due to the huge discrepancies between the price. She stated it was a market mark up, I said no thank you, I’ll wait for the new one. On my way home, I get home, and I got a phone call from Janet stating they got the exact car (2022 accord special edition sonic grey) I wanted and after working out the numbers it would be $4000 down. after asking specifics on the numbers, I agreed without negotiation. I stated to Ali, due to the original deal for the civic of 2k down, and now 4K down for the accord, I needed a week to come up with 4k( I had to cash crypto, they don’t take bitcoin) I was able to give some money down ($1700) and the rest ($2300) by next week. Ali agreed. I stopped by the Dealership the next morning (15th) to drop off $700 with my credit card (s) to show I was serious, with a promise to bring in 1k cash in a few hours when I got the chance. When I showed up at 5:50, I was brushed off by the finance manager to bring the money altogether later “ as they don’t collect a little bit of money at a time” I told him about the agreement Ali and I had, and I’d rather they have the money in their position as that would complete my part of the the initial agreement. after a half hour of no response. I approached an agent, and was told “she doesn’t know she was just helping earlier” and to ask the manager. I went to the manager and he said he was sorry it was taking long but he “only had 2 people.” I did tell him I understand and I was just here to drop off money and it’s taking forever. He said he would try to hurry up, and proceeded us to wait another 30 mins. In between the wait, a guy approached me and the person that accompanied me with small talk, which led to discussing the vehicles we were seeking out. He mentioned he checked out the car I was purchasing, and was maybe purchasing it. In my mind I thought he was joking as that couldn’t be real, as I was closing on the vehicle. I brushed it off and kept waiting. Then I saw them putting temp tags on the car. I approached the rep who was putting these tags on and I asked him if they sold the vehicle and he said yes I have to talk to the manager. WHAT A NIGHTMARE. These guys really settled on loan terms, took my down payment on a car and sold the same car to someone else in a matter of hours. I already didn’t like dealerships, and now I’m forever scared. Thanks. I’m sure Wayne Huizenga would be proud. This has been forwarded to Michael Manley, CEO OF AutoNation, & TX DMV

The worst dealership I have dealt with. Very pathetic customer service especially after the car is sold. No one replies once the car is sold. Worst Finance department.

I had a new battery installed about a month ago, and it failed within that time. After getting a jump I drove to AutoNation and they replaced my month old battery with a new one no questions asked. I inquired if other customers had similar problems with their new batteries, and they said occasionally a new battery will fail but that’s the exception not the norm. Took about 30 minutes to replace. Very pleased with their service and quick action.

Tried buying 2 different cars from this place one preowned an one brand new , and in both cases everything went fine until they found out I had my own financing.!.! All I needed was a buyers agreement and a title agreement sent to my bank an done deal.!.! They lied multiple times saying they would send the documents but NEVER answered my calls or returned any of them.!.! My suggestion is DO NOT BUY ANYTHING FROM THIS PLACE IF YOU HAVE YOUR OWN FINANCING because once they see that they can’t OVER CHARGE you with there own banks with interest rates then your useless to them.!.! And don’t t waist your time telling me how much your sorry I had a bad experience and you’d like to make this right I’ve read the other bad reviews and see how it’s all the same experience , no one at this place even cares enough or respects peoples time enough to return a phone call.!.! HORRIBLE CUSTOMER SERVICE from the top of the company down to the bottom of the barrel.!.!

I purchased a VW Tiguan from AutoNation Honda Lewisville yesterday. From the beginning, Sonny made the process so easy by getting me the cost breakdown via email before I even got there. When I got there, I was greeted by two gentlemen that had nothing to do with my purchase, but already knew what I was there for. They already had the car pulled up, my credit run and immediately took my trade in for evaluation. Sonny and Isaiah worked amazing as a team, keeping us entertained while we waiting and made it a very personal and fun experience. They instantly got me where I wanted to be with financing, completely hassle-free. When it came down to signing the paperwork, Andy (the finance manager), was so personable and made that process entertaining as well. All around 5 out of 5 highly recommend. That was, by far, the easiest car buying experience I’ve ever had.

I purchased 2 new cars a year ago. ever since then I have received excellent service from AutoNation

pésimo servicio 😡, me hicieron un tramita mal ,me mintieron durante un mes y ya hace tres meses sigo esperando mi reembolso, en verdad el trato es muy malo

Do not buy are vehicle from them, bought a car put 1,200 miles on it and it broke down 1/2 way to my destination. Brought it to a mechanic and he said the oil pan is full of metal flakes. Called the dealership and of course there’s nothing they can do, Apparently if this would have happened within 250 miles or 5 days they would have taken care of it. I don’t care what world you live in that’s not right. So I will find every way to let people know not to purchase a vehicle from AutoNation Honda Leesville Texas. Last 8# of Vin 41113016

Terrible experience at this service center. Never even will go there. Waste of time and money. They scheduled my oil change one time and it took 3.5 hrs. Other time they took my van and said it will be done and weh I spoke to the advisor she said it will take few days and I was waiting 2 hrs no pickup and drop off service so I have to bring my van back with out service. Price is too high and terrible experience and terrible service.

We purchased a car in early August with cash for my daughter that is over 18. First: we called to see if a car on the website was there we were told it was. We said we would be right there and arrived 20 minutes later. We got down there and it was sold and gone(so obviously spoken for when we called). Sales tactic that makes me sick. We found car as my daughter needed one so I guess it worked. Congratulations. That in itself was only kind of minor in my mind until stuff started stacking up. Second thing: there was some hail damage on the car that wasn’t disclosed and we did not see until a few weeks after. We were even steered away from another car we were interested in by being told it had hail damage, we never saw that car. We found a vehicle that worked and purchased it. We were told that the plates would be slightly delayed due to covid but her temp tag was good until Early October. I called in late Sept to follow up as we still had heard nothing. Without checking I was told that the plates were not in and would likely be in the second week of October just a few days after her tags would expire and she would be ok until then. My daughter then called in October to check on the plates and was told they were not in. She did not know to ask for the temporary tag to be updated nor was it offered. In early November she was pulled over and almost given a ticket for her expired tag. I called again a few days ago to check status and was asked if her tag expired which I replied yes and was told to have her come in AND THEN they would check for her plates. I asked why he couldn’t go check while I was on the phone. To which I got a hesitate ok then silence. Then he said he would call me back but didn’t ask for my number and I asked’” don’t you need my number?” I was told no he had it in a very out out kind of way. At this point I am very irritated but did get the call back, that was not at all friendly, that the plates were in and we could come get them. The next day we stopped by and my daughter went in to collect them but was rudely questioned about if the car was hers (twice) and when her name wasn’t the first on the tags(mine was, different last name) was told they weren’t there. My daughter told her my name and low and behold they were there. No one offered to install the plates so she and I did it. I checked the registration tag when we got home and it was dated effective 8/27/21. I have a hard time believing the plates too an additional 2.5 months to get to the dealership from that date. I will not shop at this dealership ever again.

I went there because I want to get my new car and my dealer found the perfect car I want and that car needed to waiting for like about 2weeks to get there for delivery, and he updated me every single day when will it be arrived. He helped me a lot.

I sold them my vehicle. The check was issued and I was assured it would be available to deposit . This is the next day and still not able to deposit. I’ve left messages on the GM’s phone and texted the “salesman”. No reply! I have salesman in parentheses as he definitely shouldn’t be a salesman. Worst experience I’ve ever had with a dealership and I worked at a dealership for 20 years. I can guarantee this would not have happened where I worked!!! It was also a Honda Dealership.

STAY AWAY ...IF YOU WANT PEACE OF MIND I bought a Honda Pilot from this dealership on April 2021. They added all the unwanted protection plans for the new car and sold the car to me with higher price. Till date am struggling to get the protection plans removed from my total finance amount. Nobody was reachable from this dealership once i got the car. Simply they don't care. AVOID THIS DEALERSHIP FOR ANY COST.

I'm second generation auto nation honda of Lewisville. they are amazing. I went to see Dion and I told him I wasn't leaving without a car, but I didn't make it easy on him. he got me into something I love, can afford, and when I mentioned I was in a hurry as a single mom to get this done (only after making him show me several vehicles) the entire honda team got me out quickly and painlessly.

They get u in a car. I just got a car last week and Sonny and Janet got it worked out for me with a good monthly payment. My husband and I get all our cars there and my family does too.

When I first arrived, I saw their posters touting excellent service but I was a bit dubious because, after all, ANYONE could CLAIM that. However, my experience with AutoNation Honda Louisville exceeded what I could’ve hoped for! Their customer service was excellent; they definitely earned their claim! They proved to me that they cared about me as an individual and not just a number. (The Service Manager called me himself to update me on the progress of my car’s repair.) They listened to me, offered suggestions and took good care of me. And they stand behind their work.

Purchased my car back in April. Brought it in when the check engine light came on. Never received A follow up call from my service manager after bringing it in for diagnostic. My engine light is still on.

At the time I purchased my vehicle, I left a 5-star rating. Excellent pre-sale experience. I had questions, though, immediately after the sale (three of which I had asked at the time of the sale and been promised by Jay that he would get answered). For the last two weeks, I have left over 7 messages to Jay (sales person) and Taylor (sales manager). Jay made 2 post-sale appointments with me and did not show up to either one, and he has not responded to numerous voice mails or emails. After a week of no response from Jay, I followed up with two emails to Taylor and was similarly ignored. Not a single word out of either of them for weeks. Taylor finally responded but did not fully address my questions; it's now been 2 weeks. In other negative reviews, the organization suggests you call the General Manager. This does not work. I have called, chatted on their website and on their Facebook page - no one will provide me with the name and email of this elusive General Manager. And surprise, surprise - the vehicle is now in the shop for over a week without a diagnosis while the warranty ticks away. They seemed tickled to take my cash, but have provided no interest in my concerns following the sale. This lack of customer service is deplorable. I will not be returning to Autonation in Lewisville.

Parker Levy my advisor was great from the moment he made my appointment to the time I arrived he was courteous I am happy always with Honda Lewisville

Don't buy a car from this place they will waste your time and lie. They lied on my loan application and wrote whatever they wanted stating I made less than I actually do. They tried to force me to sign over my car before seeing the financial work sheet. Everytime I went in even when I was told I wouldn't have to wait and once I was the only customer there I still waited 2 hrs plus. They tried to say the car was 1000 miles less than what it was so if I bought the car it would be out of warranty as soon as I left if I didn't check. Then they were rude after their mistakes like I did something wrong when it was them. I called the dealer who sold me my car 6 years ago to look over the deal they were giving me and he said it wasn't good in short and gave me the offer I should be getting(he lives in another state so he has no skin in the game). Once I sent it to this dealership they raised the price 3k on the car which is the price of the car new. I was just irritated that they wasted my time and acted so entitled like I was selling them a car.

Worst car buying experience of my life. The financing department in particular was absolutely dreadful. I had provided all of my information up front the day before I went in to finalize the purchase. Even though they had everything they needed, we were still at the dealership for 3.5 hours sitting around waiting -- during which time the ran my credit with a different auto financing company without my authorization and after I told them that I was going with CapitalOne, and that I did not want to look at other offers. When I finally got in the car to drive away, the driver's side window would not go up or down. It aws stuck halfway open. So they had obviously lied about doing a full inspection of the vehicle. When I finally got the car two days later, I found out that the charging port was faulty, and I could not fully charge the car. So I returned the vehicle to the dealer. They claimed that they would "unwined" my auto loan that day and wire the money back to CapitalOne. I called CapitalOne on Monday, two days after I had returned the vehicle, and the dealer had not even been in contact with CapitalOne. I am currently STILL waiting for them to get the financing straight, and I cannot purchase another vehicle until this is done. So now I am having to borrow vehicles for the next 5 to 10 days because this dealership does not know how to do what they promise. Absolute worst purchasing experience of my life. DO NOT BUY A CAR FROM THIS DEALER.

my advisor kept me updated about the status of my car at all times.

had an appointment scheduled for 9:30am for an oil change. I didn’t receive a phone call until 10:55am to go over what they found during their inspection. I’m not sure why it takes 1.5hrs for an inspection on my car when I had an appointment scheduled a week in advanced. They suggested that I get air filters, ethanol corrosion inhibitor, spark plugs and drive belt during this visit. I told them that I got my spark plugs done July of last year (at a Honda dealership at another location) so that shouldn’t need updated, but would go ahead with the filters and the ethanol corrosion inhibitor. She said she would call me back once my car was finished. I never heard back, so I called the dealership at 3:30pm to find out the status of my car. I tried calling the “check on status” operator, but no one answered. I called back and selected “speak with an operator to schedule an appointment” and I was transferred to the associate who was in charge of my car. The operator said that she would also send a message letting them know to call me back if they did not answer. Which no one did and I never received a call back. I decided to go over there at 4:30pm because I still had not heard back and they are not open on Sunday’s and I didn’t want my car to get stuck there until Monday. I showed up and there were 5 associates standing around chatting and no one acknowledged me. I stood there for about 2 minutes before another associate came and asked how he could help. He went back and pulled my paperwork and got the associate that was assigned to me. She came over and apologized to me about the miscommunication. She went on lunch and thought someone else had called me. She proceeded to walk me over to the cashier and went over my paperwork like there was nothing wrong. I asked to speak to someone because this was absolutely ridiculous. They had my car for 7 hours when I had scheduled an appointment and this service shouldn’t have taken that long. Absolutely unacceptable. The customer liaison just apologized and said I hope you can give us another chance. When I asked if they could do anything to keep my business, she simply offered me $30 off my next service. I just wanted to go home at this point so I said sure and paid my bill. We then waited another 7 minutes before they sent someone to retrieve my car. They pulled it around and I noticed that I didn’t even get the complimentary car cleaning that they offer. The car sitting in the bay next to mine was getting hand cleaned by an associate. Looking at the paperwork, I saw that my car was ready to pick up at 11:25pm. My car had been sitting in the direct sun for 5 hours. I will NOT be returning to get my car serviced here at the Lewisville Honda AutoNation nor will I purchase a new car from them. My money will be spent somewhere else where they value customer service.

Easy and smooth transaction. Val was great to work with. No surprises. He even met us half way to deliver the vehicle since we live almost 7 hours away.

As long as you don’t have to deal with the salesman Doug, you will be just fine.

This place was absolutely horrible. We drove 5 hours for a car, and while we were two hours into our drive we got told the car sold and it was a POS car anyways and that they had something better. We got there and the numbers were way off and our salesman’s Doug was completely rude and unprofessional to us because we didn’t want to pay $200 more a month on top of what we agreed on. He even made a comment about us not being able to afford it and said he didn’t want his time wasted, then got up and left. He also told us about how they are trained to take pictures of cars from 30ft back so you can’t see the damage. Doug was a complete liar about everything!

No professionalism and very irresponsible behavior and attitude towards the customers. I had a very bad experience which I had ever before...treating customers like fools..

Please be kind the service industry workers. The whole world is short staffed. A little bit of patience and a kindness is needed in this world today. Cynthia Cortez was my service rep. She is absolutely the best! Cynthia was very helpful, honest and kind. My service took longer than what was expected, but she kept me updated the entire time and truly felt bad that it was taking so long. I was understanding that the staff was doing their best with what they had. Sure I was frustrated, but yelling and getting upset with the staff isn’t going to change anything. It won’t make they work faster, and it won’t make the parts needed arrive sooner. The only thing it does is makes the staffs job harder and more stressful. Thank you so much Cynthia for helping me get my serviced and being honest about your recommendations! I will definitely be back!

Very friendly staffs and feels like welcoming

Great service and wonderfully helpful staff. Communicated in timely manner on parts, repairs and pick up availability. Bought my vehicle there years ago and 260k miles later still running great!!

Great service ! They gave me coupons yesterday when you ask the service guys !

My experiences with AutoNation Honda in Lewisville has always been pleasant. The staff is courteous and helpful.

Just been there to sell my car today. The guy named MEHDI ZOGHBIA , that i was talking over the phone/email lied over the phone about the pricing. The deal was for $9500 on the phone but when i got there in the evening , he blatantly lied and said it was 9000. I really feel pity for this guy. I cannot imagine to lie to feed my family. Felt really sorry for Mr MEHDI ZOGHBIA. I will never recommend anyone to this dealer and especially Mehdi Zoghbia.

I've called them for 4 days requesting customer service on a 2003 Accord.If I get a person, they always tell me that they have excellent service. However, no one has called back, resolved my issue or responded to requests for assistance. need headlight, requires an order, and there everything drops. think twice before you go here!!

Customer service is terrible, I wouldn’t trust anyone at this dealership. You can never reach anyone on the phone.

Mike Malone in the Service Department was wonderful to work with! Very friendly & service was fast & easy.

😤😤😤This said it all -

We found a car listed for a price & estimated payment plan that we thought we could work with. Scheduled a test drive. Show up for test drive on time…. This car is no longer available! But an hour earlier we received a confirmation email for our test drive. After being passed off to different salesman twice we decided we didn’t need to do business there. Basically they just wanted to get us there assuming we would go for any offer they gave on any car…. Negative…. You lie we walk.

Service department always takes care of us and makes sure we have a great experience and that our vehicles are running well. If a mistake is made, they look for a way to be accountable for it and fix it. Continue to get great service from Mike Malone and the service department.

Purchased my Infiniti QX80 back in April. The check engine light came on in May and I brought it in to the service department. My service advisor said it was the catylic converter and he would call it on. It has been over 2 months and my check engine light still comes on and no word from the service department. They sold me a 🍋 . I will be contacting the finance company to let them know that you all didnt fix the car likw you all agreed to..Eric Lee is my name.

They do a great job. I follow their guidance and my car runs perfectly and I never have issues. I only buy cars here and then I always service them here too!

45 days and my trade in is still not paid off. Multiple attempts to get an answer from AutoNation Honda Lewisville. No one can seem to get the pay off check mailed to my former lien holder. I am currently having to pay two payments for both my new car and my trade in. Worst car buying experience. Run away. Don’t buy here. Horrible service.

Had received a notice from Honda to come in for a software update and James my service advisor greeted me and explained why this was necessary. While there I had some other services done which my car needed and could be handled at that time. James was outstanding and provided A+++ service. In and out in less time than I expected WELL DONE!

Took my CRV in for repair needed a new parking censor. The part had to be ordered and when available received great service from cynthia and Tammie in service who kept me informed by text . I also used their shuttle service to get back to the office and picked up when it was ready it was awesome !!

Great customer service received from Ms. Tammy she helped me schedule my appointment and Ms. Cynthia great team...still need to bring my car back next time they can complete my service. They did the best to make me feel welcome and nice customer service 💯.

Not pushy! Polite, listen well, service oriented and put customer first! Made a great decision when we got our 2018 Honda Pilot At Autonations! Demareo Marr was our sales consultant! He is s jewel! Also, worked with service advisor, Joshua Keith Fryma (9088)! Although problem could not be duplicated, he was most helpful to explain how I could document, if issue recurred! He is definitely an asset, most attentive and polite! We are HAPPY 😃 doing business with Autonations! A great bunch of folks to work with! Give them a HIGH FIVE ✋!

I have been to AutoNation Lewisville 3 times. Each time I had the best experience possible. They exceeded my expectations regarding pricing and wait time. I even brought my young son with me and he enjoyed the environment so much that he even asked me when could we go back. They are very professional from booking the appointment to sending you off with a free gift. They completed the work in 2 hours while another dealership location wanted me to drop off my car with them for 3 days. I live 40 miles away but I would always drive to their location and recommend them to anyone that might be needing a service or to purchase a car.

Steve does a wonderful job keeping me up to date on the status of my vehicle.

Excellent service by Mike, and also John who took my original information when I entered the service center

Joshua service rep very professional and helpfull, cleaned my front windshield when my auto was completed, and fixed the windshield wiper at no chargse

Went in for oil change. Great service. Courteous staff.

Amazing service on our 3 Honda vehicles over the past 16 years. Always a pleasure to work with!?

The overall customer service and team was amazing! I didn?t have an appointment set but they still took me and set me up with a great salesman, Demareo Marr! Very professional and took the time explain the things I didn?t understand. I?m telling everyone I know to shop with AutoNation Honda, Drive PINK!!

This is the only Honda dealership that I use. Always great service.

Satisfied with the work done on my car and the courtesy that was shown to me by the employees was top notch. I recommend this location to any Honda owners.

This is my second time purchasing a vehicle from AutoNation Honda of Lewisville and it was as pleasant and successful as the first time. Jon Detter, Sunny, and the whole team are friendly and easy to work with. I appreciate that they are transparent in their interactions, straightforward in their sales approach, they do not employee high-pressure tactics, and they are reasonable negotiators who will work with you to meet expectations. Overall, I'm very pleased and would recommend others go see them too.

No good because I feel disappointed for your service guy he didn’t have a good attitude

After the recall, we notice the brake lights in the back are ON even when we have not turned on the engine. We need to bring the minivan back to get it to fix.

Brought my car in and had recalls taken care of. It was quick, easy, and professional.

The CS representative I had was delightful, her personality was definitely refreshing.

I was told by the answering service when I made my appointment for my that it would be an hour wait. When I arrived at 10:15am for my appointment, I confirmed with Christine that it would be an hour and she told me it would be ready at 12;30 much to my disliking as I had made plans for noon. I let her know that their answering service needs to be better informed on the wait time so they can make their customers aware. Since I had over two hours to kill, I walked over to Target and much to my surprise I received a text from Christine before 11:15am letting me know my car was ready. I was very pleased with the service and with Christine's assistance in getting me out of there in less than an hour. I thanked her and let her know how appreciative I was. Excellent customer service!

Jordan was my service rep. H He does a great job keeping the customer informed.

I scheduled an appointment for a Recall fix. I called the day before to verify times to drop off. When I arrived (after rearranging work schedules), I was told the part was not in. What a waste of a customer and family time! Autonation Service should have called and asked to reschedule for when the part would arrive, but they did not. I never got a call for part arriving. I left a message for the Service Manager and never got a call back. I had the Recall done at another dealership and since then moved all my warranty service work to them.

Great service experience thank you!

After patiently waiting to find a new vehicle, AutoNation Honda Lewisville was very responsive to my inquiry and all of my other questions. I was able to meet the sales team immediately and purchase a new vehicle with no problems

Great customer service in the Service area!

Customer service was great. Gives different option for need. Was initially looking at Honda Civic Type R, but the Lexus RC 350 i saw and got was great. Representative Benson was very patient and provided details like CarFax immediately. He listened to me ramble about specs on the luxury sports car lol. Great experience :)

Friendly fast service. Had a vehicle recall. Waited no pressure service

Very pleasant experience. We were happy with the selection,customer service and overall professional approach to helping us secure our new car

very fast experice

Jordan was professional in his manner and proficient in his handling of my visit. MY former Rep had gone from Honda and Jordan did not know me but took me as a customer and graciously handled my situation. I'll be glad to have Jordan as my Rep.

Theo was very helpful. Initially made comments that seemed unreasonable for a used car, but we worked thru them.

Scott is very professional and sweet. He helped me so much I can't thank him enough

They sold friend of mine a car and sold them extended warranty and now they won’t honor it. Beware this company

Sonny and Hilari provided a great car buying experience. They were amazing, very professional, and were accommodating to us as we were driving 2 hours to go meet with them. Then, to get there and find out that a percentage of proceeds when buying a Honda go to the Breast Cancer Foundation was icing on the cake as I am a breast cancer survivor. They are definitely a 10+ in my book and would not hesitate to buy from them again in the future!

Wonderful experience! Service was well done and professional! Altogether a great job!!!

Great customer service. Christina and her associates were wonderful. On a scale of 1-10, they were a 12

AutoNation Lewisville has been fantastic about helping with the needs and maintenance on my vehicle. I'd recommend anyone to go here.

I was pleasantly surprised by the fair and professional car buying experience at Honda of Lewisville. As an unaccompanied, single female, it was nice to be recognized as a serious buyer. Both Jon and Sunny were great to work with. It was worth the drive from Dallas. Bonny Knodle

I had excellent customer service experience while buying the car here. While I looked for car to different dealers, I didn’t feel welcomed and the sales here is so professional. They don’t try to scam with various schemes and sales packages. Straight to the point sale of vehicle. I would recommend going here.

Very smooth process, no long waits, easy drop off and pick up

I?ve my Car serviced here and it?s been a good experience with staff.

I purchased a 2016 Honda Accord from this dealer on 5/6/2021. The pricing and the car was exactly what I was looking for. The issues started when I went to take delivery. I was promised a 2nd key which they finally had someone come out and do over 2 weeks after purchase. I also test drove the car on 5/5/2021 and pulled the trigger on the deal. Everything was arranged to take delivery on 5/6/2021. I got there and went thru finance. Signed all the paperwork. Well when I went to drive home, there was a big crack in my windshield that wasn't there the day before. I went and got the salesman(Nick) immediately. We had just done a complete walk around and test drive the day before. He went and told his boss(Taylor). They promised to send Safelite out to replace it. I've called and texted them at least 5-6 times since. They keep saying that they are setting it up but nothing as of yet. I should not have to keep reminding a dealer to do their job. I'm pretty sure if I still owed part of the down payment or some other paperwork, they would be blowing my phone up. I bet I magically get a call saying Safelite is on their way after this review is posted LOL

Great customer service! Donny was amazing. Thank you!

My service coordinator met me at my car as soon as I drove up. His name is James Norris. Took very good care of me

The service technician, Joshua, was great! Kind, concise and professional.

Service was great and done right. Very pleased with the updates I got from when the work was started and when it was finished.

James did an outstanding job in taking care of my Accord. I cannot recommend him highly enough in terms of service, knowledge and respect. An overall great experience

I was pleasantly surprised by the fair and professional car buying experience at Honda of Lewisville. As an unaccompanied, single female, it was nice to be recognized as a serious buyer. Both Jon and Sunny were great to work with. It was worth the drive from Dallas.

Fast and courteous service!! I needed a new tire because I ran over a screwdriver on the highway and had a flat. The dealership was superfast getting my car in-and-out while I was working the entire time in the lounge. Michael helped me and was extremely efficient, professional and kind! Went back to work and made my 4:30 appointment! Thank you, Kathy Croft

They were a little busy when I arrived and had to wait longer than normal to get someone to assist me, Not a big problem to deal with as everyone is trying to get back from covid-19 disruptions. Overall excellent service from this location every time. Cinthia was very helpful and professional.

Thank you Cynthia for the wonderful customer service!

Great service . Been a customer of Auto Nation for this over 10 years and been taken awesome care of.

We got fair value for our trade in and received the exact car we wanted. Financing danced a little when there was no need to but eventually got serious. Very pleased with our salesman.

Buyers beware of this dealership. I recently went to the Autonation Honda Lewisville website to get pricing on a new Honda CRV, and had to input my personal information to obtain "see our best price instantly". Satisfied with the price that was offered, I was ready to purchase the vehicle. I later received a follow up call from a sales representative who then emailed me a detailed proposal that included window tint and clear guard, adding $794 to the price that was originally posted. Since their website has no references anywhere that this is a mandatory charge, it turns out that their "best price" is a totally bogus figure. I appealed to management and found that Autonation has absolutely no intention of honoring the "best" pricing that is posted on their website...period. IMHO this is a very dishonorable and deceptive way of doing business, so be well advised.

Ali did great job give me amazing services. Best honda dealer in Dallas.

Excellent customer service. Waited a reasonable amount of time for service to be completed.

Not happy. Got one of the first appointments at 9 AM. Got there 10 minutes early Promised the car back by 10:30. Not ready on time. They called me at 11:30 to try again to sell me things I already declined. Said the car was about ready. It was not. Didn't get the car back until almost 1 PM. Long time for oil change, tire rotation and inspection.

Great service - very attentive to my needs and requests

Excellent service and quick turn around

Joshua Frymark did a great job on my recent visit to Autonation in Lewisville. I never saw a survey but if I filled one out he would receive a top score on everything .

Disappointed that the bill was incorrect and the coupons were not applied correctly on the windshield wipers

I bring my car to where I bought it and it is has been that way for years because I buy Hondas. And my service advisor is tops. He knows what I like and how to deal with me in explaining the service and cost, if any. I've bought 3 Odyssey vans since 2004. They don't wear out, I just like to keep upgrading to the new technology.

Purchased my Honda Odyssey with AutoNation and have always had it service there. My last visit was very disappointing concerning it took two hours to get an oil change and they forgot to replace the rear windshield wiper blade so had to return two days later to get the wiper blade. Technician said I had a nail in the sidewall of one tire which was not repairable and needed new tire, I declined and took the car to the dealer where I purchased the tire (had road warranty) and the nail was not punching far enough into the tire to need a new tire. Tire still holding air and did not need to be replaced. Wasted 2 hours on the tire issue. Will still go to AutoNation for service but I hope next visit is better.

I recommend anything your Honda vehicle might need. They have prompt and professional service!

Great experience. No hassle, made me completely comfortable and went far and beyond. Would definitely recommend to family and friends.

Excellent service done in timely manner

Let me start by saying don’t be fooled by the “no haggle online price” for used cars. I had done my research on a car that I wanted and looked various places for the specific vehicle, so I go there I drive the vehicle, it’s great I tell him that I have connections in the industry and that the vehicle is definitely overpriced, he shook it off and tried to tell me about the blue book value when I told him the market value for the car was much lower regardless, anyway the car came with one key fob that was completely messed up, I paid extra on top of the already overpriced vehicle with my financing a warranty for my wheels and tires which included key replacement and I had already seen an issue with my tire when we were there that I noted NEEDED to be fixed ! Of course , the salesman sweet talks you not a problem we will fix it. Then reaches out to ask how it’s going, well let me tell you, my tire hasn’t been fixed or replaced and you haven’t bothered to fix and/or renew my key fobs for my car that I pay every month for warranty on. This dealership is a blind folded joke. The experience will be amazing until you sign those papers, the salesman gets their money, and you’re on the road. Drive pink everyone!! Customer service and retention rate is horrible here because the lack of care !!! Definitely won’t be making another purchase here .

From scheduling an appointment to completion of the service, the ease of working with Auto Nation popped up in every aspects of my day. I would recommend Auto Nation to anyone.

Great job with assisting me getting my new car! Mo & Mike helped a lot. Very nice and knowledgeable people. I’m glad I chose this dealership.

It was a very pleasant experience. The customer service person was very courteous and told me exactly what they were going to do to my car. I waited about an hour and the the customer service person came over and told me it was finished, and then I got into my car and drove away.

Excellent service . Good customer service. Service advisor Josh Excellent.

Shjon Grong, SP, was very knowledgeable about the car I was looking for and ultimately leased. My first lease ever! Shjon explained to me the way a lease really works, I had no idea it was so easy.

Had my engine replaced and a required kit was not installed which resulted in engine failure and another engine replacement. They would not make arrangements for a rental or guarantee reimbursement. I had to rent a car for the month it took to complete the engine replacement. I?ve been waiting 3 weeks for reimbursement for the rental.

Very good service. Replaced my transmission that was under warranty

My service person Jordan was extremely helpful very nice. He has great customer service skills very professional and polite. When I come back for anything I will make sure that I request for him. Thank you for having one of your best service representatives to assist your customers. Sincerely, Helen Walker

Nick was great! He was very patient and thorough. He talked us through different options not pressuring us.

I dropped the vehicle off for routine maintenance. The work was completed relatively quickly and the communication from my representative was excellent. My only criticism is to stop texting on what additional work the mechanic is recommending. I did not see the text for over an hour and it extended the time I had to wait and there was no way I was going to add more time for extra work. This texting has occurred the last few times I have brought the car in. There is no way I am going to approve extra work through a text. Just pick up the phone and call to discuss.

The whole team over at Autonation Honda Lewisville is AWESOME 👏🏽👏🏽👏🏽 I Love shopping there & I always have a wonderful experience!!!

Dealing with John Detter was an absolute pleasure. He took great care to show us car after car until we found the one that fit all of our needs. His knowledge of the product, the purchasing process and general amicability was beyond expectations! Good not be happier with our experience.

Had a service issue, Service Manager Tammie was absolutely AWESOME to deal with! It was worth the 40-minute drive from Anna, VERY professional and respectful. GREAT customer service!!! Go see Tammie!

Please return phone calls! Over the last month, I have left four voice mails, including to the service manager and have yet to receive a call back from anyone. My vehicle is not repaired. Honda must have a fundamental problem with their Infotainment system because I have brought it in six times in the last year and it is still not working! Please fix this! I cannot use my sound system as it cracks and pops and goes out completely. I couldn’t be more frustrated and disappointed in both Honda and this dealership.

Buying process was out standing in its presentation

My car service was diagnosed by Joe Sims. He recommended many good options while my car was in the shop. My experience was very positive. Shout out to christine phan as well...

Came in for oil change and other maintenance due service. Jordan was great in taking care of everything.

New car sales and service!

on 12/12/2020 I bought a Honda CRV from this store. I was advised to purchase GAP insurance and some other protections services from them and they would lower my loan interest rate. They said I could go back and cancel this services a few weeks after the car purchase. I have gone back to the stores several times (including this morning) and called many times. Nobody would help me. Jenna (sales person without business cards) told me this morning that the finance reps were too busy and don't have time to help me and to go back or call back another day. They simply do not want to cancel the protections plans the sold me as thy said they would. I tried calling those plans directly but I was referred back to the dealership.

Place is nice, most staff is friendly, but out guy was Not friendly

It was quick and precise. Got right price for oil change, wheel alignment and car washed in less than 2 hours. Appreciate the help from Service manager.

Did not have appointment and was in and out quickly. Josh was great. Service was appropriate. Will definitely use them for my Honda needs.

Excellent and efficient service department.

I came in on Saturday and spoke with Cynthia about receiving a recall notice on my Accord. Cynthia scheduled me for first thing Monday morning. I was in and out in about 90 minutes, which included an inspection and wash, in addition to the handing of the software issue recall. Additionally, she came out a couple of times to give me updates and go over the inspection report. Prompt, polite and professional!

wonderful customer service handling issues with purchase that were under warranty

While there was a mix up with my service appointment, Joshua did not miss a beat. He got my car in immediately. All requested service was performed. One thing I forgot to mention was noticed by Josh and added to work order. All maintenance work was explained upon completion. Dealership was clean, chairs in waiting area were spaced for social distancing, all staff & most customers were wearing masks (important to me because of family health issues).

It was a good experience at Auto Nation. The service was great from the I'd dropped the car until I received the car.

I wouldn’t recommend going here. I bought a Honda Odyssey and I paid cash. I noticed the vehicle online and called to make sure it was available. 1st guy said he would check and call me back. After 30 mins of nothing I called again 2nd guy said he would check and a few mins later he did call back stating it was indeed available. We arrive and all was normal. Good test drive. Price was a bit high but the vehicle seemed worth it. They gave us the out the door cost and off to the bank to grab a certified check. 20 mins later we returned and handed them payment and then things went down hill. They said we want to clean and service the vehicle. I said no thank you due to not having all day. After 30 mins or so they came back stating the car would not be ready until 4. I was unhappy with this because I own a company in Frisco and didn’t want to have to come back. They make excuses after excuse and I said fine I will come back. I called at 4 and what do you know it wasn’t ready. They told me to come pick it up tomorrow. I said no, told them I’d be there at 530 to pick up the van or the check. Once I arrived they said it would be a few more minutes turned into 30. The individual that signed the tile over was nice enough. Stated he had only had the paper work for a few minutes and I believe that he was telling the truth. Got the proper paper work and away we went. I find it shocking their view on customer service. What can you a possible customer learn from this? This dealership believes you should jump thru hoops for them. I don’t work for you. I paid you... you hand over the vehicle it’s that simple. If they can’t make a cash buy go smoothly. I’d hate to see the issues y’all will face when financing. I mean who thinks they are going to have to get the sheriff department involved in order to get a car place to give you your car. Sad and last time I return.

James Norris provided exceptional customer service.

I've purchased far to many cars for my liking over the years. This by far was the BEST experience I've had. Doug listened to my wants and needs. He made sure that I LOVED the card I chose. when I tell you I LOVE IT, I LOVE IT. Andy the Finance Director was friendly, quick, answered all my questions, and made sure I got the best deal with all my prior credit issues. I walked in have not a clue of what I wanted, would not have picked a better team to get me into a DREAM vehicle.

Always good . Service technician was knowledgeable and friendly.

Loved the service, attitude, and the way they did what they said they could do and get us into a vehicle!!!

Service advisor #9343 MR James Norris is a unique person who cares about his customers all his Manager Tammie an Ms Christine his supervisor, they a great example of profesional service they actually care for us customers. I didn?t had a way to go home or come back to the dealer to pick up my vehicle but they took care of me and the shuttle driver took me home and poked me up, overall it was a great experience I came back to do the transmission work on my vehicle because Ms Norris took the time to explain everything in detail to me last time I was at the dealer I hope there were more people like him in this world that really care for the customer. I will give him five stars for his excellence.

I ATTEMPTED to purchased a used truck with a one year 12,000 mile warranty from the dealership. I have been searching for that exact truck, trim, and package it came with for a long time so there was no way I was going to pass it up. it had to get an 02 sensor, brakes, and belts changed before I could pick it up (already unprofessional but whatever). Two days later, I picked it up and within three days of driving it, a lifter in the engine went out causing a misfire. I brought it in and they said the dealership the truck was at before noticed the problem and noted it down, but the service technicians at Autonation Honda of lewisville DIDNT CATCH IT which VOIDED THE WARRANTY!??.. are you kidding??? after I purchased the warranty.. they found an excuse to get me out of my warranty because of THEIR OWN LACK OF ATTENTION! then, they had the truck in the shop for a week to run a diagnostic.. talking to the pre owned director, Taylor, when I came to pick it up, it was brought to my attention that they NEVER RAN A DIAGNOSTIC during that time because it was too much money!!.. after about 3 weeks of trying to get this truck figured out, missing work meetings, not being able to go ride and camp, and waiting to see if the dealership would help out in any way, IT DIDNT PASS STATE INSPECTION! so after all this time, they didn't even sell me the truck! I am never going there again. they completely screwed me over and it is not ok. im waiting to hear back about my legal options. til then, I highly encourage the rest of you stay away from this dealership!

Love the experience great costumer service will recommend Honda Lewisville anytime ??

I went in for a recall service but while I was there they performed a multipoint inspection and made a few recommendations on some maintenance needs. They took care of everything I needed same day. I also appreciated that they included a car wash.

The waiting area is very clean, but the tv was in terrible shape and should never had been turned on. The picture was not viewable and so it was an irritant rather than helpful. Most of us were trying to ignore it while reading or using our computers.

The service department was great they took care of the problem. Every time I bring in a vehicle for repairs they handle it. Joshua was very helpful and explained everything to me.

Unfortunately, I did not receive a link to complete the customer satisfaction survey. However, I wanted to let everyone know how awesome this dealership is. I truly enjoyed my visit on Saturday with my service advisor, James. James was a pleasure to work with and offered superb service. He was quick to answer any questions I had and thoroughly explained how often I just get my car serviced. 10/10 would recommend this dealership to anyone in the area. I’m looking forward to my next visit with James and another 5-star service.

Joe Sims at Honda was professional and courteous! I had an appointment to get my Honda service. Wait time was minimum. I appreciate Joe?s genuine politeness.

The appointment took 2 hours rather than the 1 to 1 and 1/4 hours quoted to me, but I kept myself busy and did not mind. The Service Representative, Joe Sims, was very pleasant, although I was never informed about the delay.

Got my vehicle serviced on a Saturday morning and was out of there in less than an hour. Everyone was very nice. I will definitely be coming back!

Brought my Honda in to the service center and received excellent service! Everything was done in the time quoted, and everyone I dealt with was knowledgeable, courteous, and friendly. I will be back!

I had to get my car fixed at AutoNation and all staff were so friendly especially Cynthia. Best service!

Their customer service is second to none. They did for recalls on my car . Their work is excellent. They also diagnosed a battery issue

The service was awesome. The staff member I worked with was very helpful and communicated well with me through the whole process.

Josh was very attentive to my needs and followed very thoroughly. He was clear and concise in his messages.

It’s always good friendly atmosphere & the people that help are very professional they try to answer & commodore every need especially during the pandemic, they try to make your stay comfortable as they can due to the stressful situation of the pandemic, so I have no quarrels... I can always count on Honda they make it very above standards the Lewisville Autonation is a cut above the other Honda places I have experienced in the past...so I moved to a great location! Thanks for all your hospitality!

Josh gave great customer service and kept me informed of the progress of my vehicle's service.

Auto nation is just like every other scam artists out there are you by a certified car that has a 90 day bumper to bumper warranty but when it breaks they try and say it’s not covered. The 90 day bumper to bumper warranty is a total lie also don’t fall for the added warranty you can purchase because it won’t cover anything I deeply regret buying might be a call from AutoNation they will just give you the runaround until you’re too tired to deal with it. Update vehicles in for service the second time since we have owned it a little over 90 days had to go back in for one of the same issues still not covered by warranty or anything this dealership is a scam

This was the easiest that I have ever purchased a vehicle. There was no hassle and I got a GREAT deal. Thanks AutoNation.

Had an appointment that I was early for. Met by an associate that went and got my service advisor. She was friendly and helpful. Used the shuttle service both ways. Drivers were great. Everyone was wearing a mask (I appreciated that). All in all, my appointment went well.

Loved the person that set up my service. He was very fission he got me in an out an exact time it took to complete the service

Very easy process and good experience overall. Our service agent was friendly and courteous.

Josh is #1 had him help me 3 times with my oil changes never pressures me to buy more, but gives me the options he?s is great at his job, very happy with his work great salesman

Professional and quick and thorough. Great service.

Excellent service ,I always come away feeling good that my car has been properly given the best care.

Great job! Completed oil change and recall in one hour.

Great service, friendly staff and speedy repair time

This is the way that the car buying experience should be. It was very efficient and considerate of my time. A total professional and courteous operation!

Customer service always top notch. Joshua was friendly and attentive

Upset, that I waited in the dealership for the work to be done. The service admin. called and left a message on my home phone at 11:07 , work order showed that it was completed at 10:37. When I got a service admin. attention it was 12:00 . The admin. did not look for me in waiting area - I had to find them and ask about car as I was late for a noon meeting. She had been to see other customers and when those who were after me were leaving. I had to find them.

Mike Malone is excellent and repairs done in a timely manner.

The staff was very efficient, knowledgeable and courteous. I love that women are now working in the service dept. I also like the shuttle service offered to customers. I am completely satisfied.

Ahmed is professional, thorough, and focused on a successful and fast transaction. I just needed to sell my car without purchasing anything to replace it. I felt no pressure at any time - I really enjoyed this experience!

I drove 45 minutes from Fort Worth with the impression I had a deal. $2500 down and $240 per month for five years. When I got into the finance office I was told that the only lender they could get me approved with charged 24% making my payments $350 per month. A $10,000 vehicle is now going to cost me $24,000 dollars all said and done. The finance manager said oh you can just refinance it after a year to get your payments down. I felt manipulated and should have walked out but didn't. one day later I recognized how unfairly I had been dealt with and asked to be put in another deal. I have not heard back. I await a phone call.

Great fast painless experience. Would absolutely purchase from again. Thanks Nic.

James was the service manager for my recent visit. He listened to my requests and advised me on notifications. It is refreshing to have someone listen and look you in the eye.

The staff was very friendly and helpful, if a problem comes up that my normal shop can't fix I will definitely take my car back there!!

Service was good. And the staff was very helpful and friendly.

Great repairs! Honest, fair price, have coupons, and stand behind work.They will keep your Honda in great shape.

The staff was so helpful and friendly! I am so surprised on how they made me feel so comfortable while I was waiting for car. I love this place, and I would definitely recommend this place if you are trying to get a new car or just a follow up service!

I am always satisfied, and feel confident, when I take the car in for service. I have an excellent service advisor, Mike Malone. I feel confident in whatever he advises me to do. This is the second car we purchased from this dealership.

Auto Nation Honda of Lewisville is the best dealer that I?ve ever used. Especially Thanks to James Norris for being professional and best customer service.

I was high risk for covid-19 And they accommodated me by respecting my need for social distance. The sales manager got me a good deal on my financing. My sales person Daniel was friendly and followed up after my purchase to make sure I was enjoying my new vehicle and ask if I needed any help with features. And last but not least they did not haggle me. So I will probably buy my next car from them.

They are always great!.............................

Good service with prompt response from the representative.

Awesome service! Great communication and swift service!

Excellent service provided by Josh

Look on yelp, the yelp reviews are more believable for this dealership. Here's my first-hand experience with this dealership recently. We had a horrible experience trying to buy a new Honda here. The salesperson you communicate with online and via email will not be who they stick you with when you come in. That way, they don’t need to abide by anything that they said (via email or phone) to get you in the door. They make you sit for hours in their lobby area as they play their delay tactics to increase the odds that you won't walk away from the deal they finally give you. BTW - their lobby has NO hand sanitizer (what kind of business does that during a pandemic!?). Keep you indoors for hours, provide no hand sanitizer and have many of your people walking around wearing face masks under their noses….what could go wrong!? That alone should keep you out of their dealership these days. But add to that the games they play with you to make a good deal for themselves is just deplorable. Think very hard about going here for a new car.

Wasted 5 hours and didn?t pay attention to my car needs

The experience was easy and painless. My internet sakes person, Demario, was up front and honest with me from the start. He answered all my questions and was willing to listen when I haggled about price. In the end we agreed on a price that worked for both of us. Picking up the car was easy and he was so nice working with us.

My service rep, Jordan, was very informative and made sure that I and my car were taken care of. I really appreciate that.

Fantastic dealership and sales team. Very honest, highly professional, helpful and sufficient!

Great customer service. Recall repairs could not be done in time but Tammie was so kind and completely made up for it all. My car will be valeted in a couple weeks and all repairs will be completed

Service is very good. The response and frequent updates on the status good.

The service that I received from Mr. James Norris was amazing! I brought my car in due to a rodent chewing my wires, and Mr. James empathize with me and gave me all solutions into getting my vehicle repaired. I am very thankful to have had him as my service advisor. I will definitely be back to see Mr. James whenever I need my car serviced again. Thank you Mr. James and AutoNation Honda for everything!

Very good services I really recommended for used ir new cR

The service that I received from Mr. James Norris was amazing! I brought my car in due to a rodent chewing my wires, and Mr. James empathize with me and gave me all solutions into getting my vehicle repaired. I am very thankful to have had him as my service advisor. I will definitely be back to see Mr. James whenever I need my car serviced again. Thank you Mr. James and AutoNation Honda for everything!

Excellent Service! Far exceeded my expectations. Highly recommend.

Very good and quick. Nothing to complain about. Will return again.

Excellent service , great employee service best place to own your dream car

Jordan, Service Advisor kept me up to date regarding my extensive repair.

Good experience ! In and out in a timely manner

I have been using AutoNation Honda Lewisville for the last 5 years since I moved here. They have been very responsive, professional, thorough.

It was great experience. Considering Covid situation - there was constant cleaning going on just to ensure safety of customers. Everybody is welcoming and facility itself is huge.

I was pleasantly surprised to find AutoNation Service operating at top capacity the day after Xmas. The 2020 Accords were among those recalled for software upgrade, and I was able to get this done quickly and conveniently the day after Xmas - and they washed the car too.

Good customer service but the repairs needed were highly overpriced as compared to another Honda dealership. So I took my business elsewhere even though I had to drive a little further.

I would have given a 5 stars but they forgot to reset oil light. This is the first time this has happened. Josh did a great job. He kept us informed by text.

I went to the shop to repair a flat tire. and I know it was about time to maintenance of the car but I forgot it since I forgot it at the time since I was upset for the accident. However, Joe recommended a car maintenance option also, and I got it together with the repairing at the same time. It was good suggestion for me. Thanks!

Jordan kept me up to date on the status of my repairs.

Reliable and knowledgeable Service Center.

Bought vehicle 2 months ago and still waiting on dealership to fulfill IOU and to get tags. We have called well over 20 times leaving messages, etc and no one ever calls back or follows up. From the salesman, manager, or general manager. Currently they are in breach of contract and could care less. Definitely wouldn’t ever go back. Should have run when the sale was difficult to get the dealership to communicate with us. If it wasn’t for the vehicle we got I would have taken it back and paid more somewhere else just so we could have decent customer service.

Always the right place for my Auto needs!

Great service. Staff kept me updated on repairs. Friendly staff.

Joe takes excellent care of me as always! He is attentive and answered all my questions. The service department takes good care of me.

Waited 2 hours tonget a key made and then was told the machine was down. Wasted an entire morning.

The scheduling and actual service was performed with excellence.

Jordan was great...explained services clearly...kept me updated on time frame...ty.

The customer waiting area was nice and clean and Jordan Palmer was excellent and listened to my preferences on the services offered.

Always great customer service here. Very nice facility.

Everyone was very helpful.. My husband appreciated the assistance he received.

I purchased my car at AutoNation Honda Lewisville and was happy with my experience at the time. I have continued to use the dealership for all of my servicing and have been happy with the friendly people, good service, and the nice environment of the dealership. Vicki

I moved to the Dallas area recently and needed a Honda dealership to continue to service my civic. I just happened to call AutoNation in Lewisville and the person who answered the phone was so welcoming and nice, she quickly and easily had be scheduled for my service needs. At the dealership/service center, everyone was so nice and attentive. James took very good care of me and kept me updated on the progress of my service and estimated time to wait. It was a great experience!

An overall good experience. After purchasing my 4th vehicle with them the process did seem a little easier this go round. Gave me a good amount on my trade in and came away with a solid certified pre-owned vehicle. The #1 Fob Remote was missing and they've ordered me a new one, so waiting for it to come in. So far so good with the AutoNation Honda Lewisville Team!

They have really demonstrated great customer care and satisfaction so far. Update: gonna take back my comments after latest service experience. As part of the deal when we purchased 2 Accords from them, I was promised that the first oil change will be on them verbally by their sales-person after I found out they tried to low-ball me on the trade-in value of my car (got 2X more at CarMax). Just tried to schedule that 1st oil change but the salesperson could not remember offering that. So now I feel like a liar for a simple oil change which they made me waited 2+ hrs in the dealership while waiting for the salesperson to come in. Salesperson never returned my calls - so I had to go the dealership. Don't think I want to deal with this dealership anymore.

Mike was very helpful and described things very well to us

Mr. Norris makes sure that you are pleased.

Great car, good deal and smooth Transaction . I will definitely recommend.

Today, Jan 1, 2021, terrible dealership and customer service. I had an appointment with a salesperson to see two vehicles. One of the vehicles I saw in an advertisement and was ready to purchase once I saw and test drove the vehicle. The second vehicle the salesperson recommended before the visit and I agree to see both cars. Once upon arrival, the salesperson told me that neither car was available to drive. They both needed to have their brakes replaced. He found the second vehicle, but when he drove it around for us to look at the vehicle was filthy on the inside and the engine light was on. So, I ask can I see the original car per the advertisement. Well, they could not even find the vehicle for me to look at. Needless to say, I was very disappointed because the salesperson was not prepared and the manager that attempted to assist was not any better. The only thing they offer for my trouble was to fill up my gas tank, which was already 3/4 full. I have been buying cars for almost 35 years and have never dealt with a brand name dealership that was so misleading and did not know the first thing about customer service. Needless to say, no car was purchased and it was a complete waste of time. If minus stars exist I would give them -5 stars.

The place is clean, the people are very nice, the personal explains everything, and the job was completed within the timeframe.

Excellent! I did not have an scheduled appointment, but they work on my car with no delay and an amazing quality!

Excellent customer service

they service very good, i will bring friend this dealer,

Autonation Lewisville is always on top of whatever it is we need.

I was thoroughly impressed with the great customer service and the safe social distancing provided by the staff here. This made the car buying process very easy and smooth. They answered all of my questions competently and even followed up later with a phone call after my purchase to see if I was satisfied and had any additional questions.

Long story short, SHADY dealership. Told us we were approved that morning over the phone for 17.99%. We get there to sign paperwork, go back with the finance guy, and he tells us that we were approved from bank A for 17.99 for 72 months, but if we go with bank B, our interest rate would be 14.99, with a slightly higher monthly payment, for 60 months. Bank B also comes with gap insurance, blah blah blah. He’s pushing bank B HARD. “They’re a great bank, you can even get credit cards.” We tell him no THREE times. He leaves the room (to go lock the rate). Our uncle comes in and asks what’s going on and we tell him about the two options. He immediately calls his friend who also used to work in car financing and he tells us that what this guy is doing is ILLEGAL. Our uncle approached the manger on duty and demanded to know what our interest rate through Bank B was... 13.46%. Crazy. Incredibly DISCRIMINATORY practices. Granted, our credit is far from great, but these people are taking advantage of minorities with poor credit.

Excellent work and service was excellent. He took care of my car last time and this time. Outstanding service!

Service Department is first-class. For 10-15 years we've dealt with Mike Malone who is friendly, knowledgeable and trustworthy.

The service department always takes good care of me. They are polite and explain everything so I understand.

On time, would go back. Car wash was not working, they said I could return next week. Thanks Joshua.

Quick service, very attentive. They owe me a car wash, will return. Thanks Josh

everything went wonderful, Jordan was nice and explained all the details of the service to me. keep me informed on the progress and events, there was a power outage that caused things to stop for a while.

Isaiah and Sonny took time and care of us when purchasing our first minivan. Sonny found the best option for payment or our specific situation. We are in love with our Odyssey!

My husband and I have been Honda AutoNation customers for over 20 years. We’ve purchased 6 honda vehicles over that time since then for ourselves and our now driving children. We have been treated with such care and respect in every situation from every level of its employees, from auto purchases, warranties, extended warranties, service department maintenance and repairs, recalls, roadside assistance and State inspections to accommodating us with loaner cars that had to fit several car seats, to needing to meet school pickup deadlines or worried questions we had about a noise or concern. Honda AutoNation is our go-to for all our auto needs and concerns. We trust them, we thank them, and we will continue to recommend them to our own children, family, and friends. Thank you!!!!

Mike took excellent care of me as always! He is attentive and answered all my questions.

Always use this dealership to buy or maintain. Excellent!

service with friendly attitude

I always have gotten great service in the past at the dealership, but this time not as much. I dropped my vehicle off at 7:30 am and never received a call from my service advisor all day. I called him at 3pm left voice message and 1.5 hours later I called again as my call was not returned, still no response. So I called the dealership directly and asked someone else to check on my vehicle and was told my vehicle was ready and we could pick it up. After that my service advisor called. Ended up picking vehicle up during 5 pm hour. The repairs made were awesome, no complaints there. Service offered to wash my car after I was there to pick it up, but I passed as I did not want to wait for a car wash. The service advisor helped me cleaned out tree leaves that were left under the hood before I picked it up. Repairs was great - Communication was just not the best this time.

Very satisfied with the excellent and courteous service.