Great personnel and fast work.

Took it in for recall and they found a couple of items that needed work and they took care of it. This Honda service has always been very helpful in a very nice way. Have taken my car there for several years and they’re always helpful in taking care of my car

Good service

A little slow with the paperwork. But did well over all

April 2019 normal service performed; additional items noted including warranty item on headlights. Told it may take a couple of days to obtain part. I could not leave car, service agent said make a later appointment and he would try and get a loaner for me (would require manager approval). Set appointment in July, but told loaner was out of the question, but that they had a shuttle that would take me 10 miles. I explained I was 12.2 miles away. They said they could fudge radius - don't worry. After arriving at 7 a.m. and checking in car I was told my drop-off point was too far away. I asked what was I to do. They said the would drop me at work, but could not pick me up later in day. That was not going to work, so I need to pull car out of service bay and go back to work. Communication was poor and inaccurate. Employees seem to lack empowerment to serve customer.

Jimmy explained exactly what was needed. The car was ready when he said and the cost was as quoted. Very pleased.

I was treated respectfully and given many options. Staff was polite and helpful. good car selection and fair upfront prices

I did not want to write a negative review but feel AutoNation should know my dissatisfaction with the customer service I received to help them improve. I took my car in for an oil change at 7:30 am on Monday. About an hour later I was told that I had an oil leak that would cost about $500 to fix. (disappointing since my car only has 15K miles on it). I asked how long it would take and after hesitation from the Advisor, I asked if it would be done that day and was told yes. I took your shuttle home and waited. At around 3:00 pm, I had not heard anything so I called my Advisor and left a voicemail for him to call me back. At around 5:30 pm I called again, and again left a voicemail. At about 6:15 pm I called the main line and was told that she would have someone call me back. I received no return calls from AutoNation. Around 8:30 am on Tuesday, I again called my Advisor and left yet another voicemail. At around 9:30 am, I sent my Advisor an email, asking that he call me. At around 10:30 I called the main number and finally she was able to track down my Advisor. I told my Advisor that I had left 3 voicemails and an email with no response and got a underwhelming 'sorry'. Upon arriving at AutoNation, my Advisor pulled my paperwork and told me he was giving me $125 off the price. He sounded like he was doing me a great favor but upon calculating my bill, I found that the $125 was slightly less than the 20% off coupon that I had brought in with me. Finally, the paperwork I received showed my car as being ready at 12:26 pm on MONDAY. This car is my only form of transportation so I was not pleased. I sincerely am hoping this information will be used to improve your customer service going forward. My recommendation is further training or additional help in your service department.

I requested to see an 2019 Honda Civic EX and a 2015 Lexus IS250 on Monday and informed them it would Friday before I could drive the 300 miles to view them. I got there Friday and neither cars were ready and was told my salesman had went home for the day. We drove both cars and my wife decided on the Lexus. the dealership took $200 off the price for a tire with a cut in sidewall. Said that was all they could do. After buying the car and paying $26 for an inspection I did not need because I live out of state and a $150 fee for them to license the car which I was told was Texas state law ( it is not I have now found out) I drove the car home and the wiper washer hose was rubbed in half and would not work. I paid $55 to have the car fixed and I still have no tags for it from the dealership. This has been 2 weeks. So to answer your question no I am not a pleased customer and the only thing anyone told me the truth about was my substitute salesman who said he would get the spare key from the owner and mail to me. So a big thank you goes out to Don Colonne the new sales guy who evidently has not been taught how to lie yet.

Martin is the salesman that assisted me. He was very professional, kind, but most off very patient with me. I had concerns about the car fitting into my garage and he even brought the car to my house to make sure it would fit. He was very good at showing me all the new features and explaining how they work. All the new technology can be difficult for older people like me, but Martin did an exceptional job. Thank you Martin

If you are looking for a car, come to AutoNation Honda Lewisville and ask for Don Colonne! He was very helpful and straightforward when it came down to everything whether it was a new car or pre-owned. This review would not be a five star without Don's help and that's a fact.

I have been there 5 times so far. Comparing other dealer service center, this place offer fast and accurate service. Find Mr. Jimmy. He is the best service advisor.

Fast. Superb experience. Best car buying experience in my life. Thank you.

Mike (Service Dept) was excellent. He responded with updates on my Pilot repairs and completed the work in a timely manner as he had promised. Mike took the time to explain my car repairs in a way that was understandable and I felt that he didn’t try to sell me on extra repair and or maintenance services. I will definitely call on Mike again for future repairs/maintenance work. Thanks

Fast. Superb experience. Best car buying experience in my life. Thank you.

Ahmed was our sales person! Really helpful and knew a good deal when he saw one. Really helpful and went the extra mile to help us out! Would recommend asking for him!

Set me up for an appointment for a used car I’m interested and confirmed the car is there. Drove an hour to the dealership only to be told the car already sold.

The personnel are always courteous, helpful and knowledgable. The facilities are always clean and organized. It's the way a business that's serious about their customers should be. Can't go wrong here!

I had a great buying experience at AutoNation Lewisville. I bought the Honda Odyssey 2019 for a great deal. The sales team member Mr. Ahmed did an amazing job. He understood our needs well and gave the product that exactly fit our needs. Keep up the great work!!

Good service and friendly.

Good service provided by auto nation Honda dealer

I had a wonderful experience at AutoNation, Nart helped my purchase my dream car! I will be back.

Nart helped me with the purchase of my BMW! AutoNation was the best car buying experience! I’ll be back!

Awesome place. Recently visited for a quick car checkup and wash and Carlos helped me. The service was quick, he was courteous and supportive. I am happy with my Honda CRV 2018 and will be back again☺️☺️☺️

Customer Service Rep - check in and follow up: A Ride home: A Auto Detailing: A-. Overall: very good. Application of Armour All on dash was not completely uniform. Missed a few obvious spots in the engine.

I had a great experience buying my 2019 Honda Civic Hatchback. Sean Song worked with me in getting the price that I wanted to pay for my car. There were no high pressure sales tactics. I highly recommend Autonation Honda.

Three times I called to ask a question and three times I was told to leave message and no one ever called back. Overall tho, it honestly depends on who takes care of you. Some of them are incredible and some just don't wanna be there. Oh well!

It was my first service visit. The technician didn't tell me his name. Then went to lunch when my car was finished. Watched it stay idle and burn 45 minutes worth of gas before someone helped me. 1 star for the facility 1 star for the donuts

Service was great.

We have been Honda drivers for years, and have always been very pleased with AutoNation Honda. The service department is very communicative, does the work fast and gets it right the first time. No complaints!!

Great service! Friendly and efficient. Mike Malone is my customer support coordinator and handles everything so smoothly! Thank you AutoNation.

One of the best and smooth car purchasing experiences I had. J J Fleeger was very helpful with honest price (2019 Honda Insight) and I closed the deal the same day. Thanks Sam

Great customer service! Ahmad and Austin were very helpful

DO NOT EXPECT ANYTHING BUT LIES, BAD SERVICE, AND CARS THAT DON'T PASS INSPECTION!!! We'll start with my purchase. I traded in a SUV for a car. At the time of purchase they have an optional fee for window tinting that's a couple hundred dollars. I asked to see an example of before and after and was told that the guy who does the window tinting wasn't there today so he couldn't show me an example. Ok. So we negotiate the trade in and I'm told that if they pay me more for the trade in, I had to pay for the window tinting. It ended up evening out so I said ok, I'll take the window tinting. So I am sitting later with the finance guy and ask when I can come in to have my windows tinted since I paid for it. He goes and asks the salesman who says that the windows had already been tinted. WTF! So I paid for something that was already standard on the car/they didn't do. That was the first red flag. So a week goes by and I'm driving my car around and I see that the front headlight has fogged up from damage to it that was minor and easily missed. I talked to my local shop and was told that it wouldn't pass inspection like that (in addition to the fact that the tires on the front wheels didnt have enough tread to pass inspection). So I called the dealership to find out what they wanted to do. My first time I got hung up on so I called back and asked to speak to a manager. I was told the manager was busy but they would call me back. A week later and still no call so I call again and ask for a manager at which point I am transfered and then hung up on. Again. I've given up at this point and am ready to never ready with them again once I get my license plates. So I wait for a call that my license plates are ready. And I wait. And I wait. And no call ever comes in. So the day before my temporary tags expire I try calling to see if they're ready and the phone just rings and rings. So I transfer to sales and tell them what I'm looking for and I'm told "hold on" and then was immediately transferred back to the line that never gets answered. So I make the drive up there and there's no one at the reception desk so I stand and wait. Finally the receptionist and another employee walk over just talking and laughing so I ask about my plates. Sure enough they were there and waiting. I told the receptionist I never got a call and she said "as you can see we're really busy" as she's ignoring another call ringing at the desk. Bottom line is that you should never buy a car here. There are hundreds of dealers in the metroplex that deserve your money more than this terrible place.

I brought my car in for an oil change and tire rotation. Joe Sims is the gentleman I had the pleasure of working with when I dropped my car off. He was thorough, friendly, knowledgeable and timely. When I had a question, he answered it or found the answer for me. It was a wonderful experience! Thank you, Joe!

Very nice personnel, excellent service, great location near home.

I brought my car in for an oil change and tire rotation. Joe Sims is the gentleman I had the pleasure of working with when I dropped my car off. He was thorough, friendly, knowledgeable and timely. When I had a question, he answered it or found the answer for me. It was a wonderful experience! Thank you, Joe!

I?ve had Honda for my last five cars this was my first experience at this location and it was outstanding there was no pressure very easy to work with thank you very much to the staff and management team

My experience at AutoNation Honda Lewisville was exceptional! The moment I arrived I was greeted by Martin. He was so kind through the whole process! During the test drive he went over a ton of the cool features the new Accord model has. I was hooked from there! Martin, Richard, Sonny and Danny were nothing but friendly and straightforward with me and my Fiance. They got me the best deal at the best rate and I am loving my new 2019 Accord!

Great experience, friendly, helpful, very well maintained facilities. Great customer service.

The salesperson we had, Joe, was ill prepared and had very little knowledge about the cars he was showing us. We had done some very light research prior to arriving, and knew more about most of the vehicles than he did, just based on a few minutes on the internet. He kept giving us false information such as "Honda did research and found that most people turn right. That's why there's a right side turn camera and not a left." Uhhhh...? How about the right side has more of a blind spot than the left? That might have been okay, and was even laughable, but he also kept trying to show us vehicles that we had no interest in. We told him from the beginning exactly what we wanted to see, and instead of showing us those, he showed us 3 completely different cars. We basically had to beg him to show us the model we came to see. Additionally, they have this "no-haggle pricing" thing, which would be great if the vehicles were reasonably priced. When I asked the salesperson why they had priced a car with 70 something thousand miles on it as the same that other dealerships had the same vehicle priced new, he told me "it's a Honda. 70,000 miles is nothing." When we got ready to leave, the manager was kind of rude to us. I didn't enjoy my experience here and wouldn't recommend it to anyone. The very next day after visiting this lot, I got a 2019 with 9 miles on it for the same price as they had listed a used one with 70k miles.

Spoke with a salesman twice after my initial online request. Was going to be driving quite a distance to purchase a new Accord. Told them I wanted the exact price of the Accord as in the amount I would need to bring on a cashier’s check. They were just interested in hustling and playing “the game” for which I do not have time. Not impressed. Went to Frank Brown Honda of Lubbock and was very pleased!

I just bought a 2017 Civic Si Sedan from Autonation Honda Of Lewisville. I bought it from Jose. Before purchasing the vehicle I noticed the passenger side of the bumper wasn’t clipped in correctly and that it was pushed out and not lining up with the side fender. The salesperson and I made a verbal agreement that I would buy the car if they agreed to fix the bumper. Everything is cool, I buy the car. 1st trip to get Bumper fixed: I bring the car back to Autonation and they have the car for 2 hours before I ask what’s going on. They then tell me the shop is backed up and they haven’t been able to get to my car. 20 minutes later they bring the car to me and say they installed a new clip and I’m good to go. I look at the bumper... and it looks like they’ve just pushed it back in with their hand. No way they replaced the clip in 20 minutes. 2nd trip: They have my car for 2 hours then bring it out to me and say they pulled the fender out a bit and it does look better... but a week later it pops back out. 3rd trip: They have my car for about an hour and try messing with the fender, they bring it back out except now one of the clips under the headlight is no longer clipped in and they tell me they have to order a new clip. 4th trip: I drop in to see if they’ve ordered the part... and of course they haven’t. They then say they’ll go ahead and order it and give me a call when it comes in. 5th Visit: I drop in to see if they’ve ordered the part... and again they haven’t ordered the part!!! And no one has called me either!!! Getting so mad... they tell me they’ll order the part and call me when it’s come in. 6th Visit: Literally the same thing... No one has called me so I drop back by... and again they still haven’t ordered the part... So frustrated. They again say they’ll call me when the part comes in. 7th Visit: A few more days have gone by and no one calls so I drop by again. They finally tell me they’ve just ordered the part and to bring the car by the following day. WTH, why have I had to come in 8 freaking times to get what was sold to me as a simple fix. 8th Visit: I bring my car in and tell the guy before he drives it back to make sure and tell the mechanic to clip back in the tab under the headlight that he popped out. An hour later they bring out my car and it does look better, but I check under the headlight and sure enough they didn’t clip back in the tab under the headlight and Luis and the other Used car Manager tell me some BS about how there’s no tab for the bumper to clip in there. When you can clearly see their is on the other side. I tell them it was clipped in before and after coming out of their repair shop it was no longer clipped in. They literally tell me, “Well you can’t prove that”... I’m so done with this place... Pitiful customer service... 8 visits... for them to leave me with a bumper that is no longer clipped in correctly. I wish I hadn’t bought a car from Autonation Honda Lewisville... Stay away!

Friendly sales persons. Not pushy at all. Decent selection of vehicles at reasonable prices

I had recently purchased a 2019 Honda Civic and my experience was great. Jose Pitty was my sales consultant and he had asked me questions about what I wanted in my Civic. He was able to deliver, with it also being in my favorite color as well, Dark Blue. He was very knowledgeable, professional and very nice and made both my sibling and I comfortable throughout the entire process. Will definitely recommend them to other colleagues of mine. Fantastic Service from Mr. Pitty.

Great, no pressure dealership! I reached out through the website (internet sales) and got a very competitive price for a new vehicle directly in email. Went in and that was the amount I paid. No shady markups or hidden promotions/rebates that no one can qualify for. Best car shopping experience we've had. Okay, the wait for finance was boring, but that's kind of expected. Finance guy was also good to work with. Cheers to Taylor, Brandon, Vetone, and Jeff! I'll be saying "hi" when we're in for our first service.

Love their service department. Very good prices, really helpful service advisors, and a very nice waiting area.

excellent customer service and reasonable prices........

When I have maintenance or repair items to be done, I shop around three dealerships for prices. This dealership consistently has the best prices and they have one of the best customer waiting areas I?ve seen anywhere. best prices. Their waiting area is especially nice as well, and very comfortable And the service advisors have always been very friendly and helpful

Great service! They called me twice during the 5 hours they had my car to update and educate me on the repairs!

We bought a Honda CR-V. Our buying experience was great, no pressure, and our salesman made the process a breeze. We arrived at 7:30 and drove off the lot around 9:30 Tuesday night. Unfortunately, the very next day we noticed the A/C was not blowing cold air. We brought the car in Thursday at 1pm, waited for four hours while two managers argued over whose department would eat the cost of the repair because they missed it during the inspection. So we had to leave the car, but they could not provide a loaner car. On Friday a Director decided who would eat the cost, then they finally began the repair process which was estimated to be 2-3hrs. (Not sure why we were put in the middle of that inter-company strife). They were missing a part and ultimately finished the repair on Saturday at 4pm. (Two days to finish a 3hr repair). Sunday we decided the car was just too risky and wanted to return it since they proudly advertise a 5 Day No Hassle Return, but they were closed Sunday. Monday we went to return it only to have a used car manager tell us, very rudely and disrespectfully, that we were outside of the 5 days and they would not make an exception to their “strict corporate policy.” Even though we barely owned the car Tuesday and they held it for 2 days repairing what should have been fixed before they even put the car up for sale. After that hassle and poor treatment we will never deal with this dealership or any owned by AutoNation again.

I brought my van in for 2 Honda safety recall repairs. I brought my van in at 8:00 a.m. At 11:30, I was texted that my vehicle was almost finished but there were also some minor maintennace issues they recommended I have done. I declined the additional repairs and was told I would be notified shortly of my vehicle being finished. I heard nothing back! I texted at 2:25 to get a status on my van and was told it was done. I was disappointed and angry at my time being wasted by waiting around for a notification that never came that my van was done and I could get on with my day.

One word, WONDERFUL! Sonny and Mr. Johnston were the absolute best. Very detailed, patient, and all around great men. They made the process very smooth sailing for me, and reassured me every time I began to worry that everything was going to be okay!!! Unexpected blessing, and I love my new Honda Civic EX!!! Thanks AutoNation!!

I took my 2017 Civic in for an oil change for the first time at AutoNation Honda Lewisville. They adjusted my tire pressures and replaced the battery in my keyless remote for free. No surprises here. The staff was very friendly.

Was called by service to schedule a recall and alignment and told to arrive at 845am. Service Drive agents never acknowledged we were there and I had to go ask someone at 9:15am if they could check us in. At that point they did not have our paperwork or on schedule Past that point it was a great experience.

Was very happy with kind service and treatment from the staff here. Everyone I encountered was nice and treated me with great respect. Love my new car, I do highly recommend! Isaiah helped me get into my new ride and Vetone was great with the paperwork. Thanks guys!

I will start out by saying the ease of the car purchasing experience was awesome. I had been researching which car I wanted for weeks, when I was finally ready I called in set an appointment to drive the car and the salesman Isaiah made it easy. I feel like it was a 5 star experience. However, the follow up on the items that were on the We Owe is sadly lacking.My salesman did follow up on the Monday like he said he would (awesome) but the times he gave we’re inconvenient. He then said I will get back to you with additional times or a plan. I then got an email for an appointment in October at 2pm. I emailed back immediately and asked if that was correct, and have not received a reply- (4 days later as of today) and I texted my sales person with no response. I would not have bought the car with the items I was wanting to be fixed if the only time you can get me in is October. I’m sure I got lost in a shuffle, and on my day off I will get it sorted out, but I don’t feel I should have to, it was a part of the car purchase and should be handled immediately. Overall I love the car, loved the buying experience, and the reason I reduced your score by the star is because of the follow up.

I'd add couple more stars to it if I could. Reasons: 1. Jim Johnston is the best adviser EVER. Even if I buy a non-Honda car someday, I'll give him a call and get his opinion. 2. Mr. Sonny is extremely prompt. He kept the 'negotiations' quick and offered me a price that beat every other damn prices. He even threw in a nice package inside that price. My friends still can't believe I got my car at that price, let alone me. 3. Very informed, smooth and clean process. I was explained of everything with great patience. All that was expected were done very very smoothly without any pain from my side. I loved that. I'd highly recommend this place. They'll definitely beat any price and you'll get the best experience. I feel lucky to have been there.

Everything was professional. However, this was the first car I ever purchased from a dealer, used or new, that was not delivered with a full tank of gas.

It was a very good service experience. This time it was much better than the previous service appointments. I did have to wait longer than anticipated, but the employee compensated me for the wait. He gave me discounts without me asking for them. Thanks!

Jim Johnston was helpful and patience He served us in a good manner and I?ll send him more customer

Auto Nation has alwasy been very good with my service. Very friendly and courteous.

Walked in to get an A1 service done on my Honda at AutoNation in Lewisville. Kevin was great and had a positive attitude while helping me and getting my service done.

great service

Excellent service by Christine! Thank you! Competed repairs on time and exceeded expectations

My experience here was a great one. They worked with me on my trade and on the new car price. I even noticed some small defects a few days later that they took care of right away, with no hassle. I will definitely work with them again when the time comes.

As a seventeen year old, I came into Auto Nation with my mom looking for a new car. I was so excited to get a 2011 Nissan Rouge that was going to last me from now and through out college. A month and a day later, I broke down. My car completely stopped. My transmission went out after only driving 1,400 miles. Keep in mind this was at 11pm at night going down a country road. Stranded. Alone. I was devastated. When we let Auto Nation know what happened they did not help my mom and I. In fact in over a week, they have not contacted us and explained why they sold a car that they KNEW would break down. A complete shame. Not only are they full of lives, but they are deceptive. Imagine looking a 17 year old in the face and saying “this is the perfect car for you” and then it break down a month later. WILL NOT BE COMING BACK EVER. Do not go here. UPDATE: After fixing it (which took a month), my air sensor went out within a week.... it's been about a month since the incident and yesterday my car started reversing while in park.. IM 17... and nearly hit someone. Want to know why? They put no transmission fluid in my car..... I’m selling it today and only had it for 2 months. Imagine putting a kid in danger just to make some money. Wow.

The service was good and the price was reasonable. I came in for oil change and transmission fluid flush

I recently bought a new car from this place and it was the best experience I’ve had at a car dealership!

I highly recommend this place! Was the best experience I’ve had at a dealership!

I began searching for my dream car the Honda Civic Type R, contacting dealerships through USAA. The salesman from Autonation Honda Lewisville Taylor was kind and invited me in to talk about the vehicle. I arrived to Autonation Honda Lewisville for preliminary talks. Negotiations started off fine. The facility itself was decently taken care of other than the bathroom having urine all over the floor. We got a decent deal on the car then we began filling out credit apps and having our credits pulled. My wife, also my anonymous would be co-signer and myself all applied because they needed all of us to see which one would get approved. We found this odd. Following I put a security deposit on the car after we got approved. Afterwards we waited for the vehicle to arrive as a brand new Sonic gray pearl Type R was in transit, the exact color I wanted. In the meantime they asked for a few things and I provided. Where things turned is when my would be co signer and wife got their credit pulled three separate times by Autonation Honda. My wife didn’t even sign on the car, yet they pulled her credit multiple times. We were outraged but we had already pulled the trigger on the deal. They stated that different lenders need to pull it, however my would be co-signer has purchased a lot of cars and this has never happened to him. Also the name on the lender who pulled his credit was Honda financing .Ultimately my anonymous co signer and I signed for the car. When the car arrived we sat down to sign papers, my family sat down with the finance guy Dan. Dan was fine at the beginning however then when speaking about the warranties he started making unprofessional remarks whilst my wife and I were discussing which warranties to add. Dan made remarks about how my wife and I were “a young family and just moved to texas.” His opinion was uncalled for, my family thought these remarks were very unprofessional, rude and no way to speak to your customers. In continuation, in regards to the warranties, he states if i were to place an aftermarket turbo for example into my car and something went wrong he would fix the things around it with one of the several warranties I added to my purchase. Dan also told me that I was the primary owner on the car but had me put my signature under the co-owner and the loan was therefore not in my name. Dan was very shady and my family question his credibility. fterwards when picking up the car, I was absolutely enraged seeing that this dealership drilled the two holes for the front license plate into the front bumper of my 40,000+ car. I spoke to the Sales Manager Austin a few days later as I was trying to get over it however, he states that this is the law and that Honda requires this. Austin states that the car cannot leave the lot without it. I asserted to Austin , they should’ve relayed to me they were going to drill holes prior to buying the car as I am new to a state that requires front plates. Austin then states they wouldn’t have thought of doing that. The dealership doesn’t understand that there are other ways to mount a front plate than drilling holes into someone’s vehicle. Let alone their most expensive vehicle. Once again I question the credibility of this shady dealership. Attached I have the photograph of the front license plate they DRILLED into my 40000 vehicle. Words cannot express my dissatisfaction. The whole purchase was a nightmare and I am scared to return to the dealership period let alone to have my vehicle serviced in the future. I DO NOT recommend ANYONE to buy a car from this dealership. Very shady and unprofessional.

Great experience!! Walked in sales representative was excellent. The process was a breeze and able to get a good deal on the vehicle. So the overall experience was excellent .

I began searching for my dream car the Honda Civic Type R, contacting dealerships through USAA. The salesman from Autonation Honda Lewisville Taylor was kind and invited me in to talk about the vehicle. I arrived to Autonation Honda Lewisville for preliminary talks. Negotiations started off fine. The facility itself was decently taken care of other than the bathroom having urine all over the floor. We got a decent deal on the car then we began filling out credit apps and having our credits pulled. My wife, also my anonymous would be co-signer and myself all applied because they needed all of us to see which one would get approved. We found this odd. Following I put a security deposit on the car after we got approved. Afterwards we waited for the vehicle to arrive as a brand new Sonic gray pearl Type R was in transit, the exact color I wanted. In the meantime they asked for a few things and I provided. Where things turned is when my would be co signer and wife got their credit pulled three separate times by Autonation Honda. My wife didn’t even sign on the car, yet they pulled her credit multiple times. We were outraged but we had already pulled the trigger on the deal. They stated that different lenders need to pull it, however my would be co-signer has purchased a lot of cars and this has never happened to him. Also the name on the lender who pulled his credit was Honda financing .Ultimately my anonymous co signer and I signed for the car. When the car arrived we sat down to sign papers, my family sat down with the finance guy Dan. Dan was fine at the beginning however then when speaking about the warranties he started making unprofessional remarks whilst my wife and I were discussing which warranties to add. Dan made remarks about how my wife and I were “a young family and just moved to texas.” His opinion was uncalled for, my family thought these remarks were very unprofessional, rude and no way to speak to your customers. In continuation, in regards to the warranties, he states if i were to place an aftermarket turbo for example into my car and something went wrong he would fix the things around it with one of the several warranties I added to my purchase. Dan also told me that I was the primary owner on the car but had me put my signature under the co-owner and the loan was therefore not in my name. Dan was very shady and my family question his credibility. fterwards when picking up the car, I was absolutely enraged seeing that this dealership drilled the two holes for the front license plate into the front bumper of my 40,000 car. I spoke to the Sales Manager Austin a few days later as I was trying to get over it however, he states that this is the law and that Honda requires this. Austin states that the car cannot leave the lot without it. I asserted to Austin , they should’ve relayed to me they were going to drill holes prior to buying the car as I am new to a state that requires front plates. Austin then states they wouldn’t have thought of doing that. The dealership doesn’t understand that there are other ways to mount a front plate than drilling holes into someone’s vehicle. Let alone their most expensive vehicle. Once again I question the credibility of this shady dealership. The whole purchase was a nightmare and I am scared to return to the dealership period let alone to have my vehicle serviced in the future. I DO NOT recommend ANYONE to buy a car from this dealership. Very shady and unprofessional.

We purchased a vehicle in January this year from Wolfe, a new employee. We scheduled an appointment to have a crack filled on the windshield which they put on the "We Owe" documentation, which we scheduled for to be completed in June the day we bought the truck, and we got to the dealership to have the crack filled this past week and they refuse to do it. Really good service the day of, only to find out they were playing games with us less than 6 months later? We will not do business with these guys again.

Unhelpful staff.

great car, no bs price and great salesman in teddy wiley. he was great to work with and will refer my friends to him. did what he promised in a timely fashion and good with technical details. thanks

Great Experience!

In February I was in town from Denver when my wife was attending a conference. When my check engine light started flashing I was nearby and I pulled my Odyssey into the garage a little bit more than an hour before they closed on a Friday. One of the service techs looked at me in a conciliatory manner and told me that they may not get to check on it before closing time. That's when Kevin Castillo stepped in and assured me that they would be able to at least figure out what the problem was. Within thirty minutes he had figured out what the problem was. They weren't able to have it fixed until Tuesday because it was such a big job, but they had a play place where my son could hang out while I made arrangements for a rental car and such. But I was really impressed with the staff and their tolerance of my running around like a chicken with his head cut off trying to figure out what to do. When it was all said and done all the work was covered under warranty so it didn't cost me anything! I'm so glad I brought my car here! I will never buy anything but honda!

Great experience, made it a breeze. Walked in not planning on making a purchase but they made it seamless.

Foreword to the novel: The L in EX-L stands for “leather.” The wife and I saw a very reasonably priced Honda Fit for sale and decided that we would drive two hours to see and hopefully buy the car. This vehicle was advertised as EX-L and having leather seats. Since we noticed that there were not any pictures of the back seat, and the pictures availed seemed to show a cloth interior (pictures can be deceiving) we made sure to call ahead and ensure that the seats were leather and we also specifically asked if there were any tears or stains in the back seat, informing them we were driving two hours to view it. They assured us that, being an EX-L, the seats were leather and there were no stains and there was no damage to the car. I can get over the multitude of scratches, paint chips, and the various exterior stains that could be cleaned as these are minor issues. What I could not get over was that there was hail damage to the roof as well as... Cloth seats... that featured... A stain in the back seat... ... that we specifically called ahead and asked about (before driving two hours there and back). The salesman gave a “hmm..” and continued to try to sell us the car as well others, but I saw all of this as a sign not to trust and do business with them.

Very friendly and professional.

I’ve gone to other Honda dealerships to service my car. This one always makes me feel comfortable while I wait. We all know that in order for good work, we will need to wait so that’s ok. My advisor explained other issues my car was having and explained the function of all those issues. Very nice!

Typical car dealership. They ALWAYS find something wrong with your car, not that there is anything wrong with that.

I went in looking to purchase a used 2018 Civic EX-L. Sonny and Alex offered a great deal on a new 2018 instead of the used car on their lot. The overall process was quick and easy, and they really paid attention to my needs. I would recommend them to anyone looking to purchase a Honda!

Good auto services provided.

Amazing staffs and really willing to solve the problem and take good care of the car

This was the best car buying experience I have ever had. Great folks with clear up front pricing on cars.

Great Honda sales and service center

These guys really work at customer service. After another service center turned me away from my scheduled appointment, I called Honda at the last minute to see if they could service my Oddyssey. They said sure, got me in, fixed my issues and I was out in less time than expected.

One of my best car buying experiences. Austin and JJ made the whole process so easy and streamless. Very transparent with pricing. Best part no surprises with pricing and financing. Austin made sure that I visit the dealership get the deal agreed upon and JJ was extremely knowledgeable about the model we were interested in. Explained ya the features patiently and followed up prompltly to check if we had any questions. Truly professional team and would highly recommend them.

They don't care if you buy from them or not.

We needed to change the airbag due a recall and they took care it in a timely manner. They even fix my radio and they didn't chaged me nothing. Thank you guys

Wonderful staff and very positive energy around the whole lot. The popcorn was tasty and the water was nice.

Russell from Service was very professional, attention to detail and took the time to help. Russell has gained a new customer for Autonation Lewisville.

I cam to the U.S. as international student and bought honda civic last winter! I just love it so much and I can’t believe I got this quality of car with such an affordable price! All thanks to my friend’s brother who helped me out and the seller, Moe!!! I appreciated the great service!! Thanks Moe! And I’ll definitely recommend to my friends as well!

Sales guy was reluctant to let me test drive (and I didn't) because I didn't have plans to buy the same day and the model I want to test drive was above my budget by 6-7k. Terrible experience.

I waited for my car and was back on the road in one hour. The time I was told.

The best experience we have had at a dealership. They were very helpful during our repair. We look forward to taking our Honda back for future repairs here. The shuttle is very convenient and saved us from having to rent a car .

Had my vehicle towed to this location and the service department quickly took charge of my situation. They had my vehicle in the bay and began repairing my tire even before I’d arrived. Very fast, professional service. Will definitely come back for any future maintenance/repair needs.

Moe was exceptional. He entailed all the features of my CRV and the even the tiniest price that I would be billed for. Thanks Again Moe.

Brandon and Vetone did everything humanly possible to find me the car I wanted. -- Thanks!

While my service rep was excellent, I had a 1:00 o’clock appointment for an oil change and tire rotation it took 2 plus hours to get in and out after I made sure to arrive early. I understand Saturday’s are busy. There seems to be little point in making an appointment when you just have to wait in line like everyone else. When I asked about why it was taking so long, one of the runners told me, “We had a rush around 11 o’clock”. I’ve had my oil changed there before on a work day and was in an out in about an hour without an appointment. 2 hours on a Saturday with an appointment is completely unacceptable! I will say this, when I spoke to the service manager he was very apologetic and he did have them top of my tank as an apology.

I walked in (no appointment) on a Saturday morning - it was crowded. I had my 4 yr old with me and he was kept well engaged in the kids room full of toys as well as a coloring book crayons. Complementary water bottles and munchkins kept the wait bearable. I was given as estimate of 2 hours and the car was delivered exactly in 2 hours. Given the circumstances I cannot imagine how this could have gone better!

Tow truck dropped of my Honda Accord- car just stopped operating on the highway. Jimmy said he would help- and that was what he did. I had a great experience and my car was repaired.

Had a good experience buying a new Honda CR-V here. Brandon, the sales associate who helped me, was very knowledgeable and helpful through the buying process. He even took the time to deliver the vehicle at the airport as I was returning my rental car and needed a pickup.

Very professional Team that helped us! Overall had a GREAT experience!

Had it not been for the professional courtesy of service rep Jason, I would have only given one star. I brought my 03 Honda Odyssey in last week because my srs light was on. Before bringing my van in, I performed a diagnostic test on it using my own scan tool and got 2 code readings. One was 61-10 (open in the drivers seat belt buckle switch) and the other one was 92-20 (open or short to ground in the passenger's airbag cutoff indicator). I told Jason that I had performed a diagnostic test using my own scan tool and gave him the codes. He said the codes were helpful but they would need to run their own diagnostic test and it would cost $89.95. He also said that if their diagnostic gave the same reading, then the $89.95 would be waived because anything dealing with the seat belt, is covered under Honda's life time warranty replacement for seat belts. Their diagnostic results came back and Jason informed me that the seat belt needed to be replaced and it wouldn't cost me anything. However, they got another code reading revealing that the srs dashboard light bulb needed to be replaced and since this is something that's not covered under warranty, I would have to pay the $89.95 diagnostic fee. I told Jason that I could replace the bulb myself and for them to just replace the the seat belt. He either way, I would still have to pay the $89.95 diagnostic fee because they diagnosis that my srs dashboard light bulb needed to be replaced. Although I thought this was a total BS move to get me to pay the $89.95 diagnostic fee, I didn't argue and agreed to pay the fee. They replaced the seat belt and supposedly replaced the srs dashboard bulb but this didn't solve my srs issue. The light still comes on when the seat belt is not buckled. Jason said that the seat belt harness needs to be replaced but unfortunately, Honda no longer makes seat belt harnesses for 03 Odysseys. Update: 5/17/19 Google sent me an email the other day informing me that my google reviews of different companies had been viewed thousands of times and has helped a lot of people. I was happy to hear this because as a consumer, no one likes to be taken advantage of and ripped off. Anyway, after looking through some of my old reviews, I came across this one that I wrote about AutoNation Honda Lewisville and I saw that the owner had responded asking me to contact the General Manager to see how my situation could be rectified. Well even though this happened a couple of months ago, I took the owner up on his offer and called the General Manager on 5/15/19. I explained to the General Manager what had happened back in January of this year and he promised that he would take care of the situation and get back to me within about an hour. He never called back and to be perfectly honest with you, I personally believe he had no intentions of calling me back. He's probably hoping that since this happened back in January, I would just forget about it and let it go. So as you can see, even though the owner asked me to call to speak with the General Manager, the General Manager doesn't seem to care about this whole ordeal and really doesn't seem to care about receiving a negative review.

I had a awesome experience at AutoNation, as a customer with credit issues i was apprehensive about even going in. However my Salesman Teome was very kind and sensitive to my situation. He treated me with respect and a kind smile through the whole process.... I also was impressed with my finance mgr Mr.Vetone Jones. His service was impeccable. Thanks AutoNation I will be referring friends and family to you for there next vehicle...

It was awesome

Rude dealers

Oh my goodness...where to start? The last straw was when I called to schedule airbag recall service and was informed that the recall manager would call me to schedule an appointment. After a week I called back and was transferred to the manager with apologies, to make the appointment. I would have to take off work as they do not offer loaner cars. I got to AutoNation Honda Lewisville and a service advisor pulled my ticket only to notice someone wrote that they were out of airbags & didn't know when they would have them available. No one thought to call and inform me. I left and called David McDavid Honda of Frisco who quickly scheduled me in so my day off would not be wasted, plus they gave me a loaner!! The AutoNation recall manager called me later to ask if anyone informed me about the lack of airbags...seriously?! I've had many epic fails with AutoNation Honda Lewisville, definitely time to go elsewhere.

Wonderful service ! I had an oil change coupon that they readily accepted. They also took a nail out of my tire .

Nice and Good Service

I went in for what the manufacturer recall stated would take 30 minutes. Two hours later I get a laundry list of things my car needs. A dozen things totaling $3000. Really? You found all that while replacing an airbag issue?

Great experience Fast, smooth, and people are professional. I have used many coupons for my service check.

Amazing service, great dealership. Jeffrey Allan (E-Commerce Director) is awesome

I recently purchased a new Civic Si from this dealer and it was a great experience. The car itself is an amazing fusion of of engineering, affordability, and excitement to drive. As far as the sales process, I went on a test drive with Isaiah Mason, who really knew the car inside and out. I wholeheartedly recommend him to anyone looking for a new or used Honda. Sonny and Tommy, the sales and finance managers I worked with, respectively, were also pleasures to work with. Sonny in particular was incredibly responsive and understanding regarding a reservation I had about the purchase. It's a week later and I have absolutely no regrets!

Russell Yost was most attentive! Cars these days are so complicated and Russell answered all of my questions with great expertise in a way I could understand. He went above and beyond any Service Advisor I have ever had! Very friendly, knowledgeable and patient. I'll call Russell for all of my Honda needs.

I recently purchased a new Civic Si from this dealer and it was a great experience. The car itself is an amazing fusion of of engineering, affordability, and excitement to drive. As far as the sales process, I went on a test drive with Isaiah Mason, who really knew the car inside and out. I wholeheartedly recommend him to anyone looking for a new or used Honda. Sonny and Tommy, the sales and finance managers I worked with, respectively, were also pleasures to work with. Sonny in particular was incredibly responsive and understanding regarding a reservation I had about the purchase. It's a week later and I have absolutely no regrets!

The service was thorough and quick and I was routinely updated as to when my car would be ready

Great customer service.

I was disappointed when I showed up for my appointment on May 2nd for airbag recall and was told that the item was not in stock. All went well on my next appointment on May 9th. I do want to compliment shuttle driver Jerry, he was efficient, courteous and professional.

Excellent service. I went for tire rotation and oil change. Also as my state inspection was due and they suggested me to do. Found out my air filters needs replacements and done that as well

I couldn't have asked for a better experience! This was my first time buying a car from a dealership and I was reluctant in the beginning but I can't say enough good things about Luis Aguilar! First he took the time to really figure out what my needs were, then he called his best car expert Isaiah Mason to explain the features of each car and let me test drive all the ones I was interested in, then once we got back to the dealership Luis took the time to explain every little detail to me and answer all of my questions. Once I choose a car Luis went above and beyond to work with the loan company to get me the best interest rate, discounts and monthly payment. I did not feel rushed or pressured at any point during the process. After all was said and done both Luis and Isaiah called to follow up on multiple occasions during the first two weeks after I picked up my new car to check that it was working well and that I was happy with it. Lastly I just received my first payment and it is EXACTLY what Luis explained, no hidden fees. I would highly recommend using Auto Nation Honda to anyone looking for a new car!!

I've taken my Honda Odyssey into AutoNation Honda Lewisville for years for service. I can honestly say I've never had a bad experience there. On my most recent visit, my service representative, Russell, was excellent. He kept me informed about the process, let me know what needed to be repaired and why, and had it waiting when I came to pick it up.

We were treated fairly and not high pressured., Moe took his time to explain all the car details on the CRV . Our experience was excellent.

I purchased a Honda CR-V a little over a week ago. The entire process, from start to finish was quick, painless and fair. My salesman Jim, was pleasant to work with, not at all pushy as I might have expected! I give AutoNation 10 **********stars!

My experience at AutoNation was excellent Christina was very helpful getting me to unstrand the GPS in my car. I will definitely bring my car back for to AutoNation.

I worked with Jeff Allen and Isaiah Mason. After visiting a number of dealerships, I was surprised to find that the first number they presented was leagues better than any other dealership and matched CarGurus great prices. Since my purchase I have returned for this and that and each time I have been treated like a new customer. This is a dealership to make a purchase and then return to.

I had FOUR different employees beg and remind me to fill out that survey and PLEASE leave reviews on social media, so here's my review of my experience... For us older folks: RUN AWAY FAST! For the younger crowd: DON’T DO IT, BRUH! It seems most automobile transactions cause anxiety or even some mental anguish. I know I have had a few unpleasant surprises previously on some of my high dollar purchases. We all have, right?! But none come close to the BS I experienced with AutoNation Honda Lewisville. Within minutes of driving off in my new vehicle Friday night, I felt sick as I realized how bad of a deal I just fell for. I was not even sure I knew what I signed! Was it their fault? No way. They are doing what they are paid to do – set up the best deal to bring profit to the dealership owner(s). I respectfully take the blame for signing papers I did not understand. That is 100% my bad! Unfortunately, I let my guard down Friday night and was persuaded into signing a deal I knew nothing about after I rejected the offer numerous times. It still happened. Was it their fault I fell for it? The answer is still nope! Before signing, I was promised if I still felt uneasy with the deal, I can come back “in the next day or two” to get the original deal we agreed on. That is exactly what I tried to do literally hours after the ink dried. That did not exactly work. It was one lie and sham after another. I even drove to Lewisville Monday after we all agreed to redo the paperwork to the original deal, only to be fed more lies and again told to come back in another five days and the paperwork would be ready to sign. Tuesday morning, I requested a copy of the new finance paperwork so I could have an attorney review it prior to me signing even more paperwork and getting in even deeper. Like magic, a new deadline appeared! After requesting it for legal review purposes, an email was received saying I had to sign the paperwork THAT SAME DAY or else I could not switch to the original deal. The goal posts were now moved from Friday or Saturday to Tuesday just after asking for the paperwork to review? Coincidence? Due to other real-life scheduling conflicts, I let them know in writing that I would be unable to drive to their dealership for the third time in four business days when I have been fed lie after lie. The communication stopped with that final email. I have not heard back, and it is honestly probably a good thing. Unfortunately for me, I fell for it. I hope YOU do not fall for it. Literally 100% of the people that have read the transcripts and listened to the recordings thus far have leaned back and basically said “Ouch” as they tell me how I was raked over the coals and how horrific of a deal I fell for. (Again, my bad!) So, to my “friends” at AutoNation, savor the flavor, boys, because it sure as hell will never happen again. To the people coming here to check this place out before you visit this place, there are plenty of 5-star reviews that will totally cancel my review out and not influence your decision at all so I wish you the best of luck in your transaction. My tips to you are to not go in hungry or tired. The guys here are very talented and can wear down your defenses very quickly compared to some other dealerships I have dealt with in the past. They are good! Too good! In conclusion, if I had a time-traveling DeLorean, I would definitely ask Doc to send me back to Friday, April 26, 2019 at 5:00pm so I could prevent my slightly younger self from making a very expensive mistake. Regarding the car... I actually like the car. I did have to have it serviced within 24 hours of driving it off the lot, but it's still an amazing machine so far. And it's going back for another repair Monday -- but I'm hoping two service department visits in two weeks will be enough to keep my "rental" car going until I can be free from the horrible deal and go to a reliable and honest dealership, if one exists! (If you're with a competitor with morals, hit me up.) Happy shopping, and good luck on your next purchase or “fleece”! 😊

I just bought a 2017 Civic Si Sedan from Autonation Honda Of Lewisville. I bought it from Jose. Before purchasing the vehicle I noticed the passenger side of the bumper wasn’t clipped in correctly and that it was pushed out and not lining up with the side fender. The salesperson and I made a verbal agreement that I would buy the car if they agreed to fix the bumper. Everything is cool, I buy the car. 1st trip to get Bumper fixed: I bring the car back to Autonation and they have the car for 2 hours before I ask what’s going on. They then tell me the shop is backed up and they haven’t been able to get to my car. 20 minutes later they bring the car to me and say they installed a new clip and I’m good to go. I look at the bumper... and it looks like they’ve just pushed it back in with their hand. No way they replaced the clip in 20 minutes. 2nd trip: They have my car for 2 hours then bring it out to me and say they pulled the fender out a bit and it does look better... but a week later it pops back out. 3rd trip: They have my car for about an hour and try messing with the fender, they bring it back out except now one of the clips under the headlight is no longer clipped in and they tell me they have to order a new clip. 4th trip: I drop in to see if they’ve ordered the part... and of course they haven’t. They then say they’ll go ahead and order it and give me a call when it comes in. 5th Visit: I drop in to see if they’ve ordered the part... and again they haven’t ordered the part!!! And no one has called me either!!! Getting so mad... they tell me they’ll order the part and call me when it’s come in. 6th Visit: Literally the same thing... No one has called me so I drop back by... and again they still haven’t ordered the part... So frustrated. They again say they’ll call me when the part comes in. 7th Visit: A few more days have gone by and no one calls so I drop by again. They finally tell me they’ve just ordered the part and to bring the car by the following day. WTH, why have I had to come in 8 freaking times to get what was sold to me as a simple fix. 8th Visit: I bring my car in and tell the guy before he drives it back to make sure and tell the mechanic to clip back in the tab under the headlight that he popped out. An hour later they bring out my car and it does look better, but I check under the headlight and sure enough they didn’t clip back in the tab under the headlight and Luis and the other Used car Manager tell me some BS about how there’s no tab for the bumper to clip in there. When you can clearly see their is on the other side. I tell them it was clipped in before and after coming out of their repair shop it was no longer clipped in. They literally tell me, “Well you can’t prove that”... I’m so done with this place... Pitiful customer service... 8 visits... for them to leave me with a bumper that is no longer clipped in correctly. I wish I hadn’t bought a car from Autonation Honda Lewisville... Stay away!

No one likes having to take their car to get the oil changed but Kevin Castillo at the Honda dealership in Lewisville made it an absolute breeze for me! He took care of everything, showed me the break room with complimentary snacks and drinks, then reviewed the form regarding the details of the included full-service inspection with me in great detail so I understood what needed to be taken care of immediately or in the near future. He was very polite and knowledgeable!

Walked in and about 3 of the workers saw us but did they greet us? nope why? because i'm a young customer. I'm in sales myself and their "Sales workers" did not greet us nor asked if we needed any assistance because were young haha Im in need of a new car asap and I really needed someone to be helpful and provide me with more information so I could make my final decision but I guess THIS IS NOT A HELPFUL PLACE to go I will not be purchasing anything from here bc they cant even acknowledge their customers lmfao.

I went to this location while out of town for business and had a safety recall on my accord that needed attention. The service department was very professional and quick with greeting me upon arrival. Their courtesy drop and pickup employee was safe and professional. My inspection was completed timely and the service advisor, Russell Yost, explained everything they did and added what was recommended in the future with no pressure to have them immediately completed but informed me they can try to accommodate walk-ins but would also work with me on an appointment if I would like to make one. I would recommend this place to anyone.

Excellent dealership! Went to the service center. Russell Yost is a real gentleman who can and will take good care of you. Highly recommend location.

Don did a GREAT job an if I ever need car he would be the one I would come to again!!!!

Salesman Joe was excellent. He asked what I wanted, found the car at another dealership, and brought it to his dealership for me to test drive and eventually purchase. Very smooth transaction.

Excellent service ! Ask for josh when you arrive he is great!

Great service very friendly and helpful

I was looking for a used car. I had already determined the make, model, years, and colors I wanted. I had been to been to 5 other dealerships before visiting Autonation Honda in Lewisville, Tx. They had an average selection of used cars. I was greeted within 5 mins of looking at the cars by salesperson. We were greeted and asked the same questions like the other dealerships. Told the salesperson of the car we were interested in and he showed us what they had. We asked to look at a few of them and he went inside to get the keys. We test drove one and decided we liked it. The price they had listed was non negotiable, but the price compared to others I had seen in person and online was a good deal. We told the sales person we liked the one car and we would be paying cash/check for the car. We would not finance the car. We asked about warranty options and the salesperson said the finance person would be the person to go over that with us. Then this is where it went downhill. We get the numbers and there is this $799 charge on top of the sticker price for a "Protection Package". They said it was for protection on the paint and interior or as the salesperson texted me said and I quote "Its like a stain on wood protects the paint and fabric, scratches and stains." So $799 for wax and scotch guard? I asked for it to be removed and they (salesperson and finance person) said they would not. So the price went from good to on average. At this time we were tired of shopping and realized this dealership was priced like the other dealerships. They get your interest with a low price on the sticker posted on the vehicle and then add this additional fee. There were two or three similar cars with better pricing from other local dealerships based on websites, but did not know if they would do the same thing. Most online pricing for this type of car were equal to this one when including the additional $799 charge. They did not do electronic transfer and we did not have a paper check on us. So we made arrangements to pick up the vehicle the next open day. It was a Saturday and they were closed on a Sunday. We picked up the car on Monday. We picked the car up and realized later it has less than a quarter tank of gas. Also realized later some other minor things. Over the next day, the $799 got to me. I asked them (salesperson, sales manager, finance manager) by email to take off the $799 fee and give me the money back. Basically was told "no" by the salesperson and no response at all from the managers. The salesperson said we do not fill up gas with cars, but we could come by and they would fill it up. Nothing stuck out like "WOW" about the staff, selection, or pricing at the end of the day. We were just another family looking to buy a car. Thus I give them 3 stars for an average rating. The dealership is just like the others. Nothing spectacular.

Service Center team members including Ashton were very friendly, knowledgeable, and timely. I highly recommend their service.

Great experience! Smooth, knowledgeable staff. Entire purchase was quick and painless. Top marks for the whole staff. Would definitely shop here again.

1st time here great place my service rep jossua really helped me out. Only downside no phone charging station

Despite coming in on Easter weekend, they graciously completed the recall for my car and had it done on the same day. I had Kevin help me out, he was kind enough to clean up the external part of the car as well for no extra charge. If you decide to wait for the task to be completed, they have popcorn and coffee inside too.

Mike Malone is the BEST service advisor. He has integrity (never tries to sell something I don't need) and REALLY CARES very, very much. AWESOME. Also, this Honda dealership has the best prices on a synthetic oil and filter change. I highly recommend.

My first visit to this service center was convenient, fast and welcoming. Kevin was very helpful, understood the need and kept me posted on the progress. I believe this is going to be my car's second home :)

I got shafted. Nobody would answer my calls or messages. I bought a car two days prior and they told me that it was being delivered never was delivered they had no intention of ever getting the vehicle. I had to drive 45 minutes to the AutoNation to get any information. Please don’t buy a vehicle here

Great and timely response to my problems. This is my 4th Honda I have bought from AutoNation Honda.

I've been bringing my cars to AutoNation Honda in Lewisville (and Bankston Honda before that) for more than 15 years. Jimmy McCormack always takes great care of me. I highly recommend them.

Love the customer service received. Clean location too!

Service Advisor Kevin provided fast, exemplary service, keeping me informed during the entire process (oil change, cabin filter replacement, routine transmission service). He also worked with me to apply the most advantageous coupons, which lowered the final cost. Plus he personally wiped down my car after its run thru the car wash.

Very nice

Very slow. I spent 2 hours there and accomplished nothing.

Awesome! Great help and customer service. Guys were very patient and stayed late to help and finalize everything. Answered all my questions.

This is my third lease experience at this dealership and the second working with Janet Moore. Overall I was treated with the utmost respect and received exactly the terms I had in mind upon arrival. The paper signing portion has been streamlined and is far more efficient. I am confident I will receive the same first class treatment when it is time to service my vehicle. I would recommend the dealership to anyone looking for quality vehicles and excellent service.

I scheduled an appointment for an oil change and it took over two hours. They said my tires are close to needing replaced- they are new with around 10K. We asked about an ignition grinding noise we?ve been asking about since year 1. They acted like they?ve never heard us mention this. They said they?ve never heard of this problem and my car is out of warranty. We ask this question every time we go in- several times a year for that last five years now. Have never had these problems with this dealership but was extremely disappointed after this last trip.

Mo and Tommy we're fantastic!!! You need anything, go see those guys and the team at Autonation Honda in Lewisville!!!

Awesome customer service

Had a recall repair service this time, it was great. My adviser Joe did a great job. Thanks

So happy to learn that Jimmy McCormick is back. I trust him as my service advisor and have worked with him for over 25 years.

I worked with JJ Fleeger, knowledgeable and courteous salesman, overall pleasant experience

Collision timing is 8-5pm I drove in at 4:12 to have them take a look at my car and they refused to help me saying we close at 5. What the hell is the timing for until 5PM! Every time I visit here all they do is piss me off.

We came in to only test drive 3 used cars. But floor Sales Management treated us kindly, assigned to us a fine young salesman, who proceeded to bring the cars. We drove them, and he was extremely helpful and knowledgeable to answer all of our questions. Highly recommended Dealership on it's floor Sales Management and Sales courtesy. Phil

Though negotiating for a new car is never painless, the guys I worked with here were so far the more professional and easiest to work with out of the 16 other dealerships I had visited, new and used. Also pink license plate frame is a plus :)

Great guys, the didn't pressure into any unessicary repairs. They checked what was wrong and listened to what I said about my vehicle. Then made me a list and asked before doing any work. One guy In particular Chris Freeze, the guy was understanding and helped me out to the fullest extent. I felt like my family and I were in good hands. Never need to go anywhere else. 10 out of 10, 5 Stars and two thumbs up! I posted a review a few months back and to follow up with another great experience. If you guys keep bring on team members like Chris and Russell you will ALWAYS have my business. Keep up the outstanding work yall!

they did a great job when my Honda broke done THANKS SO MUCH

AutoNation is losing it all, I received an offer online from AutoNation about a lease, I called the dealership they said that offer does not exist in their system even after showing them the email. The company is going thru crisis due to economy but also treating their customers unfairly.

Very professional and great service. Explained every thing checked on the car and what work was done on the car.

I had my oil changed on Friday. When making the appointment I was treated professionally. Upon arrival the service attendant was immediately at my car. The whole process was quick and easy. They even washed my car. Jon was very helpful and efficient.

Very professional and great service. Explained every thing checked on the car and what work was done on the car.

Quick, fast informative

My experience this week was very pleasant. As I was told I did not need an appointment; I had hoped to just run in for an oil change and inspection between two major appointments mid-day. I knew this was a crazy thought but did not want to use my day off to travel far. As it happened I was shocked to get right in, answered a few questions and was out of there in about an hour. It was wonderful and they checked over all points and percentages and reported quickly. Best service in years. Russell, thank you for all your help and easy reporting. Hope to see you next time.

I'm the first person to admit that I don't know much about cars -- only what I like and need -- and the team at Auto Nation Honda in Lewisville made sure I got what I want and need. Luis Aguilar, the sales manager for used vehicles, took so much time making sure I was educated in various options that could work for me. He and Wolf Quintero, a sales person who is knowledgeable and very easy to work with, patiently showed me many different cars before I -- finally -- decided on the first one they had shown me. I mean, they knew what I wanted and needed better than I did, but were never pushy. They let me come to my own conclusions by giving me all the facts they could. I trust these people, and I am grateful that they helped me find a reliable, safe, and beautiful Honda Civic SE that I will love driving for many years, a car well worth the money I invested in it. Thanks also to Vetone Jones who completed all the financial paperwork with me and graciously accepted my choice not to go with the dealer warranty. And guess what -- Wolf even offered to drive my new car from Lewisville to McKinney so I wouldn't need to make the trip again. Nice.

For best Service contact mr James Norris 5star Service thank you mr James

Great experience overall with terrific pricing. Thomas assisted us with selecting the right vehicle and was very professional, highly recommend. Also highly recommend meeting and working with Sonny and Vitome for financing and manager review.

Jimmy McCormack was very efficient. Repairs were done quickly and I was on my way.

They sold me a car as a mint condition, when I received the car paint on the hood was damaged, motor mounts were shut, transmission mount both were bad ,control arms upper sides were worn, vacuum pump was leaking oil ,oil pressure solenoid was leaking , rear stabilizer bushing were bad ,emergency brake handle was broken , driver side control window switch was damaged and out of place and rear towing cover was missing.i rusted auto nation but never trust used car department of this store , tried contacting used car management and he didn't help also contacted the general manager twice , he refused calling me back .I will never trust auto nation again. I am gonna thank the 90 days warranty who helped me to put this car back to normal after total of 28 days waiting for all repairs , I appreciate the porsche of Orlando service manager who worked hard to repair all these problems for me

We didn't buy a car here however, Janet was great! Very friendly and knowledgeable on the cars!

Brandon the salesman was very attentive and knowledgeable about the vehicles we were interested in viewing. We appreciated his kindness and attention.

They sold me a car as a mint condition When I received the car , paint on the hood was damaged , vacuum pump was leaking oil Control arms upper side were bad ,motor mounts both were shut , transmission mount was worn, rear stabilizer bushing were shut, oil pressure solenoid valve was leaking ,emergency brake handle was broken ,driver side control switch was broken , the rear towed cover was missing ,I will never trust auto nation again Thanks to Porsche of Orlando service manager who worked hard to repair all these problems by using 90 days warranty which took around total of 28 days

I had a question on my 11 year old Honda and it took quite a while for somebody to know anything about the vehicle even though I was at the dealership. Rather disappointing, but the person that I was finally able to get ahold of was able to help me somewhat. It's got less than 15000 miles in mint condition... He wanted to buy it I said no way...

My sales rep was very patient and knowledgable about the vehicles and programs I inquired about. I would definitely refer any person to go and speak with Teome Little. He's the man with the master plan! Thanks again for helping me put my daughter into her first vehicle.

This is the one Honda dealer in the DFW area that doesn?t increase the final price with too many dealer ?add ons?.

my experience was excellent. The professional manner Mr. Martin Garcia attend my wife and me was outstanding.

My care was due for a yearly check for oil, fluid check and tire check. They got me in quickly and were done in the estimated time.

Great experience!!! Top notch service!!!

Got out of work...ready to go home...but my car wouldn't start. Used Honda's roadside assistance. The technician was able to jumpstart my car but informed me that my battery needed to be replaced. He also told me not to shut the car off because it probably wouldn't start back up without another jump. So I called AutoNation Honda Lewisville and asked if it would be possible to replace the battery if I drove directly to the service station. They said to come on in. I was assisted by James, a service advisor, who promptly greeted me upon arrival. He took the necessary information and started the process right away. I was in and out in 30-45 minutes. I was so thankful! AutoNation Honda Lewisville has a great team of professionals working for them. Thank you!

We were well received and got our car back in the time as they promised. I highly praise their services.

DO NOT visit Auto Nation Honda Lewisville service department. They are nonchalant, uncaring, and out to charge you for unwarranted service. I've had my vehicle at this service department 3 times for the same issue in the last month. My car had a delayed start. Picked it up after the first visit and immediately recognized the problem was not repaired correctly. After much hassling on the phone; the service manager agreed to discount the additional repair and gave a courtesy oil change. Since, I had spent over $400 on parts and labor that were not needed. Well guess what??? After the 2nd visit; the problem was still NOT RECTIFIED!!! This time I took actual videos of the car not starting properly. Took it back a 3rd time; and supposedly the service manager looked at it and determined they couldn't duplicate the problem. I've informed the service team and manger; the problem is random which is why I took the video footage where you can hear the car with a delayed start. I was told "We can't find the problem so if it happens again just bring it back". I have repeatedly told them that the problem is random and may not happen every car start. My mind is boggled; this is supposedly a Honda certified service center. Shouldn't they be calling Honda to troubleshoot this??? I picked up my car last week and have had at least 3 days where the car has not started properly. I've spent a $1,000 for lies and deception on the part of AutoNation Honda Lewisville. POOR POOR CUSTOMER SERVICE AND A SERVICE MANAGER WHO TOOK DAYS TO CALL ME BACK!! Auto Nation should be invested in troubleshooting and fixing this but they aren't. After all; I've already spent $$$ so they could care less. And the cherry on top; they changed my oil less than 1 month ago. Yesterday; I go to wash my windshield and there is no windshield fluid. The oil change includes checking fluids and adding fluid but my windshield fluid was empty. It was empty when I went for the oil change and evidently they didn't do what was noted on the service sheet. Makes you wonder if the oil was changed or was this a DECEPTIVE LIE also. I made numerous attempts to contact customer relations and didn't even get a call back. Unless you want to throw money out of the window STAY AWAY!! The service department really deserves NO starts!

Our sales person, Don Colonne, was honest and upfront about all the details of the transaction. Financing was efficient and fast and I was very impressed with the whole buying experience at AutoNation Honda in Lewisville. I recommend anyone in the market for a new or used vehicle to go see Don or Danny in finance. I've bought a lot of vehicles from various dealerships. This one would be top of the list for fast and efficient. Thanks Guys! From a very busy Lady

Worst service in my history of car dealerships. Stayed there for over 2 hours then they tell me they dont have the part to my vehicle. Then they took a piece of my vehicle and said they ordered a replacement. Found out the replacement was never ordered. Never again!!!

Thank you Don C. for the great buying experience, you were very professional and made the process go smoothly. I would recommend asking for Don if you are looking to get a new or used Honda.

Came here for yet another recall for my 2013 Accord, but the service adviser, James N. made my experience great, he is very knowledgable and explained everything to me in a way I could understand. Jimmy handed me my car. And was very polite and even offered to run my car though the was as it was very dirty. My experience was great.

I bought my cars here and have them serviced here for years and I’ve been very happy and satisfied with services. On 3/26/19 l brought my CRV for checkup, I arrived at Honda AutoNation about 9, Jimmy McCormack told me that it will take about an hour, he came again not even 10 and told me it was done. They even washed my car! Thank you very much Jimmy and Honda AutoNation for taking good care of me and my car!!!

I bought a new Honda 2018 CRV. The touch screen keeps beeping and going in and out of different commands. The fix is pulling over and turning the car off. Took it to get fixed and had a video of the screen going crazy and they say “Honda is aware of the problem and is working on it”. That is Not Good Enough. So I look the problem up and it’s been going on for years. That is not the way to fix a car still under warranty. If I would have been aware of this problem, I would not have bought the car and went back to Mazda. Ok Honda, fix my problem...

Russell was so helpful and kind. This is the third vehicle I have bought from you guys and referred three other buyers. Thank you for always being so professional.

Great customer service and care. The representative was very engaged, knowledgeable, and clearly explained the things that need to be done as part of maintenance. Thank you!

Excellent service with Brandon! He was very knowledgeable about the cars and helped me a lot with my decision!

Bought a used vw Jetta from them last summer. Sales person was less than great but being young and probably his first sale I let that part go. Finance was another issue as the payment changed 3 times while in there as she “forgot to add something” whatever that meant. Wanted to cancel the warranty the next day as it was still under factory warranty so why pay $2000 plus for an extra year but they couldn’t change it until I had an account number. Which we know they still had the paperwork in the building they just didn’t want loose out on it and the money they were going to make. Next day I had to take my own time to take it to Bobby Becks Lewisville VW to have the key programmed to the car. Finally get to really drive the car and it’s having vibration issues. Test drive Didnt even get to take it on the highway, only back roads. Take it to discount tire and find a severely bent wheel which I was told by Luis he would have it looked at it. Guess what? To this day still hasn’t been taken care of. Of course at this point, I’m beginning to wonder what else was missed during inspection. Find out the car never had an oil change. Luis did get that taken care of, almost 3 hours later. He knew I was waiting and apparently he doesn’t know how to communicate and let the techs know. Had to have them repaint the bumper as the clear coat was peeling off within a month of buying the car. Left it all day long with them to take care of and whoever he had do it did a terrible job. Color never matched and is coming off again because it wasn’t prepped correctly. Was told it wouldn’t be an issue and he would have it done to his own vehicle and it would last as long as the car did. I tried to make contact with them last week and never got a call back. Not surprising since I had a ton of issues the first time around. Email, phone doesn’t matter. I would steer clear of the con artist and shady business practice. Now I’m stuck with a car that has all kinds of issues that will be coming out of my pocket.

Bought a used vw Jetta from them last summer. Sales person was less than great but being young and probably his first sale I let that part go. Finance was another issue as the payment changed 3 times while in there as she “forgot to add something” whatever that meant. Wanted to cancel the warranty the next day as it was still under factory warranty so why pay $2000 plus for an extra year but they couldn’t change it until I had an account number. Which we know they still had the paperwork in the building they just didn’t want loose out on it and the money they were going to make. Next day I had to take my own time to take it to Bobby Becks Lewisville VW to have the key programmed to the car. Finally get to really drive the car and it’s having vibration issues. Test drive Didnt even get to take it on the highway, only back roads. Take it to discount tire and find a severely bent wheel which I was told by Luis he would have it looked at it. Guess what? To this day still hasn’t been taken care of. Of course at this point, I’m beginning to wonder what else was missed during inspection. Find out the car never had an oil change. Luis did get that taken care of, almost 3 hours later. He knew I was waiting and apparently he doesn’t know how to communicate and let the techs know. Had to have them repaint the bumper as the clear coat was peeling off within a month of buying the car. Left it all day long with them to take care of and whoever he had do it did a terrible job. Color never matched and is coming off again because it wasn’t prepped correctly. Was told it wouldn’t be an issue and he would have it done to his own vehicle and it would last as long as the car did. I tried to make contact with them last week and never got a call back. Not surprising since I had a ton of issues the first time around. Email, phone doesn’t matter. I would steer clear of the con artist and shady business practice. Now I’m stuck with a car that has all kinds of issues that will be coming out of my pocket.

No pressure, just friendly people

I knew better but I did it anyway. Never trust an Autonation dealer. However, they had a vehicle I wanted. It is a 2014 Audi with a few extra miles that was a one owner and it was priced pretty good. They showed me the paperwork how it had been serviced at one of their BMW dealers and a few items replaced. Their pushy finance guy chastised me for my lack of interest in one of their overpriced aftermarket warranties and reminded me the "free" warranty they advertise on the website only covers defects. Within a week I had a problem including a rather large puddle of oil under the car. I left it at a reliable independent service place who informed me of the "gushing" leak in the oil filter housing. Something that would have been extremely obvious if they actually changed the oil. So they either lied about their rigorous inspection or they lied about the service. Additionally, they found two fault codes. So Im guessing no service or maybe they simply dont care. Either way Scotty had it right "fool me once shame on you, fool me twice, shame on me" Update: As requested, I called the dealer and asked to speak to the GM. I was told he was in a meeting an could not take my call but I left my name and number which was 3 days ago. Just to be sure I scanned the review, the response, and the invoice for repairs and sent it to my sales guy since his is the only e-mail address I could find. Nothing. I am pretty sure someone just leaves those comments for you all to read and think they will do something but not to promise real actions.

My husband and I came in to see about purchasing a vehicle. We worked with a great sales rep named Omar. Omar was very knowledgeable and kind. We enjoyed our experience with Omar. When his sales manager, Jeff came into the picture, however, our experience took a drastic 180 degree turn. Jeff was aggressive, pushy, and used bullying tactics to try to force our hand and make a purchase before we were ready. Jeff refused to give us our keys back to our car we were considering trading in when we were ready to leave the dealership. It was a frustrating and disappointing experience, and unfortunately Jeff lost a sale for his wonderful employee Omar. We purchased our vehicle at a different dealership the next day.

They mske buying a car a simple stress free experience.

Excellent customer service! Josh in service was great!

Teddy our salesman was very helpful. He was very easy to work with. I would definitely recommend him.

Got same week appointment. When arrived that Saturday was told it would be about an hour. Car was ready when promised and they even washed it.

Excellent service, very happy with my advisor.

Cash Deal. The sales side was great and easy to work with.(5 stars) In financing, (0 stars) the hard sell for their maintenance program was a huge turn off. Seriously, I almost walked out because they just would not take "NO" for an answer.

I received excellent service with Mo at Auto Nation Honda in Lewisville!

Was told they were going to pay for gap, oil service and warranty but at the end they end up putting it on me to pay for. Will say anythi g for u to sign

First time buyer and the team made it their mission to help me walk out with a smile on my face and a new car! Thank you!

Prompt service, friendly and got car back in half the time originally indicated.

My experience at Autonation Honda Lewisville was really excellent. People there are very nice and upon arrival they make you feel at ease. Even though I went there at a busy time of the day after work, the wait time was reasonable. I appreciate their service and give them a 10.

Martin was the salesman for my new vehicle. I never felt pushed or bullied as one typically does when purchasing a new vehicle. He was always polite and wears a smile. I will also say the same for the sales manager Sonny. I highly recommend this dealership.

We were recommended by Moe Kesodia who is a sales rep at Honda to contact Honda AutoNation to have our Honda 2016 Pilot EX-L looked at. We met with the service manager Mike who went over all our concern. His team, then went through all our issue and fixed 99% of the issue. We have 1 outstanding issue, which is a bizzare one, that nobody knows what it is, It has to go back to Honda to be further researched. We like the fact that they went through all our concern and escalated the situation with our Rear Window having random marks. Excellent service and honest people to work with.

Great people and great service

Mr. Norris was a excellent service person, he made I understood what was going to be done to my vehicle. He alert me when it was almost done. Most of all he quoted me the correct price range. Thanks Mr. Norris.

Salesperson bed assisting my son was very helpful and knowledgeable we should go back and we'll both look in the cars now

This is the best Honda dealership I have dealt with in the area- both the sales and service departments. Luis was very helpful as well as everyone else.

Went in for a manufacture recall... They did the required work, found another problem that was covered under the warranty and fixed it as well. Job well done !

Don't even bother with this place. told the sales man was looking for an ex and I had saw one I like and was comparing price. asked me the price of the one I saw. told him what it was, was told should have bought it and didn't care to show me the car I was interested. so me and my mom just left, couldn't even seen inside of a car we like. Trash dealership

Excellent service and professional assistance from Mr. Mike Malone, my service advisor, during my recent visit to handle a Honda recall. I also had the oil change done at the same time since he offered to match a coupon I found online. Mr. Malone is knowledgeable explaining all upcoming maintenance items from the inspection report. Great experience at AutoNation Honda Lewisville!

The agents were very helpful and seemed to have our best interest in mind.

Awesome crew, worked a miracle. Looking froward to with them in future for another vehicle.

Buying experience was simple and good

Kevin Castillo, my service advisor, was very professional and was able to get my A1 service completed on a very busy Saturday morning. I was impressed with the service department and plan to get all of my scheduled services done at AutoNation

Each and every employee I met at AutoNation Honda in Lewisville was friendly and helpful. I experienced no pressure from the sales staff, unlike other area dealerships. I highly recommend you visit them!

Bought 2019 CR-V EX-L. These folks are better than most car dealers I contacted. Big reason is very little pack on the cars (no $299 pin stripes, $200 windshield protection, etc.). They do have $400 window tint for front windows, but mine did not have that yet, so got it done for $100 with same lifetime warranty. Worked with Brandon who is enthusiastic and knowlegeable about the cars. Used Honda financing because interest rate was better than what I had with USAA. F&I gentleman was not pushy about adds, though he did go through them with me. Seemed like I got a decent price compared to what I was seeing at other dealers (hard to compare because of the proliferation of pack and inflated fees). Price was lower than what I was seeing for some 2018s. Give these guys a try.

Very convenient from start to finish

Very friends staff, especially on the service side. I was in for an oil change and next thing I know, I'm coming out with a new car. No pressure sales staff and Janet was extremely easy to work with.

This was my first time buying a new car so I was worried I was going to be ripped off. I met with Omar and he was very down to Earth and not pushy at all. I couldnt have asked for a better experience. Id recommend Omar to anybody. He knew his product really well but still respected what I wanted. I was in and out alot faster than I thought too, with a new car!

Very friends staff, especially on the service side. I was in for an oil change and next thing I know, I'm coming out with a new car. No pressure sales staff and Janet was extremely easy to work with.

Friendly, very polite and professional staff. Helped us get exactly what we wanted for an affordable price.

I purchased my new vehicle here because this dealership offered fair up front pricing, great customer service and awesome financing options for me. The whole process was surprisingly smooth and I highly recommend. My sales team included Luis and Mo, they were a pleasure to work with and will take great care of you! Tell them Jessie sent you :-)

So friendly the time went so fast. A wonderful person sorry I forgot his name from NY came and took my name and checked out how long my car would take. My car was ready. Great place plenty of water and goodies clean place. Thank you Honda

Great service, friendly staff! Thanks !!!

Purchased 2019 Honda Pilot from Autonation Lewisville. Whole experience was very pleasant. Sales rep Omar was very good to work with. He was able to answer all the questions both on features and pricing of the vehicle. He was very patient while I was doing research online and ensured I got fair price on vehicle. Very happy with overall experience and enjoying the new car.

Contacted the dealership via email and salesman Brandon Goldate got in touch with me immediately. Went into the dealership the following day, a Thursday, to see the vehicle. Brandon was friendly and helpful and informative on the test drive. Was very familiar with the vehicle and able to explain the various features. No hard sell. Easy to work with. Went into dealership with my financing already in place and prepared to buy if I liked the vehicle. Nevertheless, the paper signing/financial part took far too long and several times I had to tell those guys "I need to go" and "I have been here too long." By the end I felt like a hostage. The paper signing/financial part had nothing to do with sales/Brandon. The five stars are for sales/Brandon Goldate. The paper signing /financial guys get two stars because it took three hours to finalize paperwork (probably because they kept pushing auto protection plans). I recommend Brandon as a salesman and I recommend telling the finance people that they need to get it done in one hour or you're walking. In hindsight, I wish I had done that.

The sales person (Gaes Sonny) cheated me around $3.5k extra by not giving installed equipment's like other showroom's are giving. On next day of my purchase from Honda Autonation, Lewiseville, TX, I received a quote from near by showroom for the same price $36k on road with more installed options which is around $2.5k extra worth compared to what they gave here and other showroom they are easily negotiable for another $1k from the quote, total more than $3.5k he cheated. Before buying I asked him many times abt add on's, some how he convinced with his sales tricks. After I bought it, next day when I received quote from other showroom, I did forward him the quote I received as proof, but he is not even ready to compensate the loss by providing any other service or installing equipment's or at least by giving 100k extended warranty which it costs him only $1.7k etc., etc.,. He simply declined saying you already bought and we will not give anything now. I'm extremely disappointed with this purchase. Will never do business again in Honda showroom and also I won't recommend anyone who can see this review. When you are buying car here, pay attention on the installed equipment's.. there quote/price is same as others.. like $36k in my case but these guys won't give any installed options where as in other showroom, they include 2 to 3k worth installed equipment's and they give that for the same out-the-door price. If these guys giving $3k less without installed equipment's then it makes sense, so we can buy on our own otherwise we loose literally 3k right? this guy confused me and made me to buy from them. Anyway it is a lesson for me, I pray god that it won't happen when I buy a home. I hope you won't make same mistake that I made buying car from this showroom.

I have used your dealership for service for the last year. They have been extremely helpful, when I had some issue with my car and needed to get in without an appointment. Thanks

Great experience at Autonation Lewisville. My sales associate was knowledge and friendly. And the rest of the staff made the process hassle free. I love my car! Thanks Honda

The Service staff is excellent, keeping you completely informed, answering all questions.

Service after the sale is of utmost importance to me and they really do a great job! I ONLY wish they would provide loaner cars...

loved buying my car at AutoNation Honda in Lewisville. Josh Mullins was exceptionally patient with me and listened to my concerns when I had questions. This was the absolute smoothest car buying experience that I have ever had, and I will be purchasing from them again when the time comes! Everyone was very kind and friendly there too, which is a huge factor in a great dealership

Mike was informative and prompt . Be even repaired a tire with a nail in it before delivery.

This is the second time we have purchased a vehicle here. Sean is always helpful with each purchase.

Excellent service !!!!!!!

I was told by my salesman that some minor scratches would be buffed out but this was not done.

Great customer service, Mike took care everything.

I am always treated respectfully. I had a very complicated warranty issue that did take several visits to resolve, but they were as accommodating as possible. I have had simpler issues as well, and still have had great experiences.

John, the service technician, greeted me warmly and took care of the car's needs promptly. He kept me informed of the work as it was being done. He also provided me with service records for our older Honda, which my son now has at college.

Bought a used vehicle for my daughter new years eve day and then picked it up new years day. Seemed great until that Saturday (day 4) there was a funny noise so I called the sales guy and told me to take it in on monday morning. When I took it in they said the U joint, drive train was out and that I was past the 5 day return policy (broke down on day 4, sunday closed so monday is day 6) and that I bought it AS IS and I would have to pay for it. When I spoke to the used car manager (Louis) he also said I wuold have to pay for it and was not even nice about it. He said he would send it to Nissan Auto Nation and have them give an estimate at Dealer Cost but I still had to pay. When Nissan called me they said that they won't do dealer cost so the bill is $1,800.00 for Drive train and Feul pump that was also out and there was several other things as well. They also said that most of these things should have been caught with the 50 point inspection that was suppossed to be done before I took the vehicle (I think it was never done because of the new holiday). I called the the used car manager 4 times on wednesdsay and he didn't return my calls then called the general manager that day and he didn't return my calls. THIS IS BEYOND BAD BUSINESS THIS IS ALMOST CRIMINAL

The only negative was that the finance person insisted we needed to purchase $2500 worth of extended warranty for the electronics on the vehicle. She stated the electronics were not made by Honda and therefore we should expect to pay a great deal when even a small sensor failed. Since the vehicle is a Civic, and I was paying by check, another $2500 was a large percentage to add. If I hadn't already committed to the purchase price, I might have left with my old car.

great customer service! I am always treated well.

I brought my Honda in for repairs and Joe took good care of me. He was thorough and informative, explaining things clearly. The waiting area was also clean and comfortable.

Low pressure, lots of information, and genuinely nice people. This was a super easy way to buy a car.

This is the first warranty work on a car I bought 23 months ago. No rattles, loose trim or problems until now. I was ipressed. All I needed was a new battery in the key fob. I had no appointment and the wait was less than they told me it would be.

Started off our interaction via an internet query which was handled by Josh M. as we were out of state. He was super responsive to all of my questions, answering them completely, and quickly. I could tell my time was valued. He was able to give me a quote OTD on a new Honda Pilot that beat out any dealership within a 50 mile radius. After arriving to the dealership, we were assisted by Teddy who was EXCELLENT at his job, even up sold us (happily) after taking the time to show, teach, and explain all the features each trim line had to offer. The whole team at AutoNation went above and beyond to make it a great experience - and we will gladly refer our friends and family to them when they are in the market.

I have been a customer of this location since it was Bankston Honda, going back nearly 20 years. Jimmy was my mechanic - he was thorough and trustworthy, and I never thought twice about any of his recommendations. However, my wife (who was assigned a different rep - not Jimmy) was given an estimate last week to repair her catalytic converter and starter, with price tags of $2,044 and $1,051, respectively. Figuring that sounded a little high, I spoke to a few friends in the auto repair world, and was shocked to hear that those repairs (together) are almost never above $1,000. If I hadn't thought to check their prices, I would have been overcharged by more than $2,000. Let that sink in a moment. Long story short, we are taking her car in to get everything fixed tomorrow for a shade over $1,000. The new place is even throwing in a free oil change, tune-up, and car wash. Never thought I'd be saying this about this location, but we will never be going back to Autonation.

Honda Quality Issues : Factory OEM tires lasted only 18.5 miles, Tailgate switch faulty and tailgate stuck. Service issues: oil slight leak, when informed service engineer at 15k miles I was informed it is a axel seal and that this can be done as part of power train warranty next service, when went for service at 18.5 miles I am told it it is not axel seal but oil pan replacement and since car is out of warranty now I have to cover the hefty 750$ replacement cost.

Brett Chandler took impeccable care of our family for our re-call notice. He informed us of past, present and future care of our family vehicle. Respectful, detailed, friendly and informative. Definitely proud of this dealership and Brett Chandler's professionalism.

Cynthia Cortez and Jason Roberts were very understanding of my situation and did everything to help me"

When I tell you I had the best experience of my life Honda and you crew Rock.If everyone was as friendly and kind and treat their customers like Janet Watson and Kevin Collins Everyone would be Happy And smiling like I am

Pitty Jose very customer friendly, we appreciate his help. We brought Honda CRV from there yesterday . Issac Antony and Mary Issac

My service advisor, Joe Sims is great. He makes sure that I am aware of the time needed to service my car and explains fully what needs to be done

Luis was great. He was knowledgeable and very helpful. I had to do very little on my end to get this deal done. I will definitely return when I need another car.

I purchased my Honda CR-V in Sept. 9f 2017. The staff made the purchase as quick and painless as possible. It was the fastest vehicle purchase I've experienced! I make the drive from Wichita Falls (1.5hrs away) for routine maintenance because I've been treated very well everytime I walk through the door! I highly recommend this dealership and service dept.

Black Friday shopping with our sales rep Josh Mullins at Auto Nation Lewisville location. It wasn't as crowded.. but fair amount of ppl shopping for cars. Josh really listened to our needs as we didnt want too many options but needed specific ones. He did not push for anything that we didn't need and really knew what options would accommodate our needs. From the beginning to the end Josh went above and beyond to guide and suggest to best of his abilities. There were some scratches on the side panel which he took it above him to get his manager involved and replaced it for us--simple and clean. This was the best experience we've had in a dealership! Thank you again Josh Mullins-will definitely recommend him our friends and family when opportunity arises!

The sales persons and finance manager were all extremely accommodating and I was not pressured to purchase add-on warranty products that go unused. All-in- all, it was a pleasant experience and I would certainly consider AutoNation for future purchases.

The service is great! I had a problem with my car this week and was very stressed. James took care of my car as he got it fixed quickly!

Kevin was a great help in getting the car quickly serviced and explaining few items from the 30 point check done at the center.

The dealer was so friendly and explained everything and gave nice offers.

By giving the right auto parts to customers. Horrible experience with this dealer who wouldn’t accept their mistake and wouldn’t exchange the wrong brakes that were given to us when we specifically asked for the car that being purchased there. Stay away from them!!!!

Brought my Accord in for service on Saturday greeted by Jimmy with a smile and good morning! He was very helpful and answered all my questions.

Excellent attention to my needs and helpful in showing choices and explain all my questions

Thank you to the four gentleman that where a big help. Sonny Isaiah The gentleman that showed me how to work the things in my new pilot he was so wonderful and patient The gentleman in the finance department. Thank you all very much

They were able to help find the car I needed and cooperate with a deal. great service and no rushing.

Great finance folks! Nice staff!

Great service and helpful staff, did not feel rushed into buying a car. Very happy with my new car and customer service. Martin and Cody were very helpful.

Jimmy McCormack is a tremendous service advisor. I have purchased 5 Honda vehicles and a lot of my purchases are because of the GREAT service Jimmy gives!! He is the best!!

Quick on time service, the attendant was knowledgeable and willing to help, all around experience was fantastic

James was helpful and kind.

I bought 2018 honda accord ... sales rep was good but sales manager was worst manager i have seen in sales industry.... finance guy was very rude when i told him i dont want to buy any package, i guess thats where they make money.... horrible service and horrible management

JJ and Chris made the process very easy! Thank you!

Wonderful experience, amazing deal and perfect customer service!! Definitely recommend!!

We’ve used Jimmy for several years. Honda always gives us great service. They don’t ever try to sell us service we don’t need. The woois done in the time frame they say. I usually just stay there and wait for the work to be done. But yesterday I was wanting several things done and fixed and was going to take a couple of hours or so so they gave me a free ride to my home and then came got me when the work was finished. I highly recommend them. I don’t go to anywhere else for work on my CR-V.

Great experience with sales rep Omar at AutoNation Honda of Lewisville. He did not try offer me to pay msrp like a few other dealerships. The finance manager Ahmed and Omar were very upfront about getting me a great deal on a new Honda Accord and tried to build rapport rather than treat a customer like another number. I will definitely be back to buy other vehicles in the future from this dealership!

Read my post! Return my call!

After contacting multiple dealerships in the metroplex who seemed to take me as some kind of a joke for the price I had wanted to pay for, fortunately, I came across Autonation Honda Lewisville. I had the chance to work with Pitty Jose who was willing and helpful enough to walk us through the process of purchasing a new vehicle with a price that I wanted to get to that was said to be unattainable by many other dealers. The process went pretty smoothly without the dreaded back and forth walk of the rep and manager, and none of the usual dealer sweet talk. So as a first time Honda shopper I totally recommend checking out Honda of Lewisville and working with Pitty Jose.

After contacting multiple dealerships in the metroplex who seemed to take me as some kind of a joke for the price I had wanted to pay for, fortunately, I came across Autonation Honda Lewisville. I had the chance to work with Pitty Jose who was willing and helpful enough to walk us through the process of purchasing a new vehicle with a price that I wanted to get to that was said to be unattainable by many other dealers. The process went pretty smoothly without the dreaded back and forth walk of the rep and manager, and none of the usual dealer sweet talk. So as a first time Honda shopper I totally recommend checking out Honda of Lewisville and working with Pitty Jose.

AUTONATION LEWISVILLE SELLS VEHICLES WITHOUT DISCLOSING KNOWN PROBLEMS!!!!! This location is a SCAM for any used car sales. They are a VOP lot which means they take and sell all the defective cars from AutoNations lots. I purchased a vehicle from them and had to immediately take it back to be repaired (2 Months in the shop) and eventually had to trade in the vehicle for another losing thousands of dollars. ***** They had reset the check engine light, falsified repair orders, lied to me about previous knowledge then backtracked The GM will not talk with the customers and would not treat them respectfully.

4893 Javier Castillo is kind,friendly service advisor and having my van in for serviced very quickly with no appointment needed. I’m very happy for that. Thanks Javier for getting the job done so fast.

Great experience. Jason kept me updated and informed on the service of my vehicle. I will definitely return when my car needs service again. Thanks Jason

Happy with the experience. It was a quick, no fluff, straight forward communication. I walked-in for the first time to this dealer and walked out with a new car within a couple of hours!

The sales employees (Omar and Nathan) at the Lewisville, TX location were not pushy at all. I had a tough time deciding between the CR-V EX and EX-L models. The employees were very informative and patient. They gave me all the info on each car with no problem, and did not push me to buy the more expensive one. I ended up choosing the more expensive one. They definitely helped me pick the best one for me and didn't mind that I was taking a while to decide. When I decided, they moved through the rest of the process quickly and gave me a great tour of the car features. They were super knowledgeable and nice to talk to. I would definitely recommend going here, and I definitely recommend the Honda CR-V EX-L!

AutoNation Honda was the best experience I have ever had buying a car!!!! It was quick and easy and I felt like none of my time was wasted!! Wolf who sold me the car was very nice and professional!! Finance manager was also awesome!!! Everyone I interacted with was amazing!!!!

James took care of things very well and he has a great customer care skills.

Was told the used 2016 Chevy p u would be cleaned , the console was disgusting inside,, the visors were filthy. Asked to have them cleaned and was given a verbal and it was done half —-. Should have gotten it in writing. The rest of my experience was really great , finance guy was the best and made it simple , worked hard to get my pymt. Where I was comfortable. Test drove other vehicles and sat in many I couldn’t afford and they were immaculate. Just get it in writing if you have a request/ all else was a good experience.

The whole team was awesome wolf and finance manager was amazing I have never had a better experience than this one

My main gear shift went out and Joe Simms was able to do the repair quickly, painlessly, and made my day so easy! I cannot thank him enough for how seamless the process was. I don't anticipate any more issues, but if I do have them, I have no doubt Joe will take care of them as promptly as he did this issue. THANK YOU JOE SIMMS!

We bought a new 2019 Honda Odyssey. By far the best car buying experience for me. I have been a David McDavid Frisco customer in the past and bought my last 2 cars there, but will probably never go back and will be going here again for my next Honda. We had test driven the car we wanted a month back with Henry Marshall with plans to buy this month. Henry was really great. Went in this month and met Nart this time. He was also really great. No games, no stupid back and forth games on prices. They showed me the Internet price, I asked for something that I thought was a reasonable price. Before very long, I had an agreement without any back and forth! They also gave me very reasonable price for my trade-in which was another Honda vehicle. Austin, the finance manager was just great. He was candid enough to tell me about things that may or may not be worth to get, besides getting a great APR. Overall, it was a truly painless and smooth experience. I would recommend AutoNation to anyone looking to buy a car. If you are going with family, it is really nice how they have all the space inside the building when you have kids compared to most other dealerships I have been to.

In and out very quickly, kept me informed, very friendly

Everything went well. We have always appreciated the comfortable waiting area with coffee, donuts and reading material. Quality of workmanship is always present.

This is a copy of my email to the General Manager of this dealership - Dear Sirs, Thank you for checking in on me and asking me about my visit to AutoNation yesterday. You must have great confidence on the level of customer service that your dealership offers. Sad to say, that this was not the case with my visit yesterday. I came in to have my trade-in vehicle priced so that I can compare it with other offers. I gave Rodney the pay-off quote which I got directly from my account. I was introduced to Nicole as the finance officer taking care of my business. I made it clear to Nicole that I am not planning to put any money down because, based on other quotes I got for my vehicle, I will have at least a thousand dollars extra that I can use to put as a downpayment. When Nicole came back to talk to me, she was quite rude. She insisted that I owed more money from my car loan even though I got that directly from my account. She argued with me on this while she is standing up towering over me who was seated. Now, we all know this is customer service 101. You NEVER stand over your customer and act like some condescending individual. Believe me, if I had the keys to my car at that time, I would have just left everybody because I never have had somebody talk to me like she did. AND TO LIE ABOUT THE BANK LOAN. She inflated the price that had to be paid of on my car - about $5900 instead of the $4700 that was the payoff amount. Then, when she was done having her preschool tantrum, she walked off saying - “You can’t get a loan for a $30,000 car without money down and paying less than what you’re paying now.” She was already out the door by the time she was done talking (or should I say yelling) that I didn’t have the chance to tell her that I can - if I get offered a fair price for my trade-in. Rodney was not any help either. For a sales person, he needs more training. He started off by telling me that my car “has problems on its turbo.” Seriously? Yes, my Juke is actually higher end. I have 3 driving modes, leather seats, moonroof, and Rockford Fosgate speakers, to name a few. It’s dirty and it has been driven a lot of miles, but it’s not cheap and it’s been kept up well. I may be female, but I do know my car. The only problem it has right now is that it has a CV boot broken on the front. Rodney had the nerve to tell me what’s wrong with my car to justify the paltry amount they gave me for its trade-in. So overall, I have this to say about your dealership - it is run by rude and unethical people. Rude because they don’t know how to treat their customers. Unethical because you have a finance officer and a sales person who will lie through their teeth just so that they can make a sale. And, to top it off, they were both insisting that I buy a used car instead because I can’t afford a new car. Now I will not expect any of you to believe a word I said. I don’t know how far from the tree the fruit has fallen. Those 2 individuals may be a reflection of the general mindset of this whole dealership. And with them lying the way they did, I can expect them to deny and sugarcoat everything so that they are not at fault. Too bad. I helped my Father buy his CR-V from this dealership back in 2004. He came back in 2014 to buy a new one. I have already told him to avoid this place because of how your employees have treated me. They have messed with the wrong customer. I have been known to go over and beyond to let people know when I get good service and when I don’t. So, to answer your question of whether I had a good experience from your dealership, the answer is a resounding NO. Thank you and I hope I don’t have to set foot on your dealership again. Rest assured that corporate will hear of this incident. Thank you,

Excellent service. Only 1 small problem - after tire rotation and balancing, they didn’t reset the tire pressure indicator so I had a warning light on unnecessarily that I drove back in to have them look at.

We went to Auto Nation to look for a Used CR-V but decided to buy a new one. The sales staff was very friendly and very patient. They explained everything to us and we had a very pleasant buying experience. I would feel comfortable to go back them again.

Great Experience! I shopped online and communicated via email because I am from out of town and AutoNation was easy to work with. Sonny and Rodney were very responsive and gave me a great price from the beginning and great value on my trade-in without haggling.

I just purchased a new car and everyone was amazing! Got the car I wanted at a price I love! Thomas and Alan were super great helping us both by email and in person. I couldn't be happier! Yousif helped us with the financing and was super nice and helpful. From the moment in the door to the handling over of the car customer service was perfect!

I was greeted by the person assigned to my appointment. Service was done on my car in a timely manner. I was given an explanation of what service needed to be done and provided a written form after service was completed. I had purchased my Honda at Auto Nation and have continued to take it here for all service performed over the years. I have always been satisfied with all work on my care done here, and when I decide to purchase a new Honda I will return to this dealership.

My husband and I bought a SUV from them in June. Not even 2 months after I bought it the AWD broke and did damage to the transmission. Neither the warranty company or the dealership would own up to fixing it other than fixing the AWD when they caused the issue in the first place by not putting the same tires on all four wheels. Also the service manager was a jerk told my husband he had no idea that was a thing when you google it their are many articles that say otherwise. We sent them all the information from our mechanics and he still did absolutely nothing. Will never buy or recommend anyone to any Auto Nation ever. https://www.lesschwab.com/article/replace-all-4-tires-on-your-awd-vehicle.html

Good service and reasonable with deals and price points and very good service dept.

Replaced the starter on my vehicle....paid more than I thought , however, the dealer does good work

Excellent customer service!!! close to home!!! prompt and courteous!!!

Isaiah was a really nice guy throughout the process!

Service advisor did an excellent job managing my expectations which is important when there is an appointment and wait involved.

I had an Excellent Experience at the AutoNation Honda store in Lewisville. I purchased a Honda CR-V and was blown away by the professionalism and attention given myself and my wife by the Sales staff. The facility is first class, clean, and very customer friendly

Very nice people

Went in for an oil change that is apart of my maintenance package. This is the first time I’ve added any type of maintenance package to a vehicle. Although the fee oil changes for a year are nice, I don’t understand why it takes an hour and a half to complete the oil change. My regular place gets it in about 20 to 30 minutes. That’s my only complaint. The people were wonderful, snacks, coffee and water, and some tv to watch while waiting. Even washed off the outside of the car when done. Just takes to long.

Everything went great, simple and straight to the point, there was no time wasted

Very professional, complete service. All around dedication to the customer.

James my service advisor was great not pushy at all very understanding fixed my problem offered other maintenance things to be done some of which I do myself and one that I had them do. No hard sell on anything!

First of all, I go to Auto Nation because of my service writer, Christine Phan. My husband and I moved to Texas almost 14 years ago and met Christine at another dealer. When I learned about 5 years ago that she had changed dealerships I decided to follow her. We then bought our current Honda at Auto Nation. I totally trust Christine. She is a great educator and is professional with great customer service. The service provided is great. My trip to this dealership is much longer and totally worth it!

Polite, thorough, knowledgeable staff.

I met with a sales rep Ahmed - he was deceitful to say the least. Wasted my Saturday morning at the dealership and walked with a bad feeling; the prevailing thought about used car salesman was what this salesman showed. Glib talker, but would not stop at lying.

Moe (Mohammed) is the best sales professional I have ever had the pleasure of encountering when purchasing a car. He was kind and patient and made sure we were 100% happy with our purchase. Austin the Finance manager was amazing as well working deals in the back to ensure the pricing was right; even the GM Kristopher helped make the day amazing. I recommend them to everyone. :)

AC fan was making a pan unusual hum. I took my Odessey in without an appointment and asked the service guy to listen and see if that were normal and if not, how long the repair would take. He was welcoming and quite knowledgeable. Sound was not normal and he gave a realistic estimate of how long the repair might take. He was so friendly and helpful that I asked if he could re-set my phone link. (It had not worked since having a new battery installed at a dealership in another state while on vacation.). He gladly did that and helped me set up an appointment for the needed repair. M Being a first time Honda owner, I have had many questions about the operation of various options. (I could not absorb them all at the time of purchase.). I was told that I could come in any time and someone would help me. Auto Nation has been true to their word.

The experience was better than expected. The whole process was quick and easy.

I routinely take my Honda Pilot to AutoNation Honda of Lewisville. Christine is always extremely friendly and guides me in taking good care of my vehicle. Thank You!

Very impressed by the outstanding service provided by the staff Chris H and Jeff A, I was looking for a specific car in a specific color and had given up hope when Jeff A assured me he would be able to obtain it for me , Sure enough after a few months I was contacted that my dream car was about to be delivered, I could not be any more thrilled about my "dream car" and I cannot thank AutoNations team of experts enough for all that they have done and time they was spent making sure their customers were satisfied.

Purchased a brand new car from the Lewisville showroom and I was absolutely impressed with the outstanding service of Chris H, Jeff A , I've had my car for less than a week and already received a ton of compliments ! I was unable to locate this car in the color that I wanted but Jeff assured me he could obtain it and he REALLY did!

Lewisville AutoNation dealership did an outstanding job in their sales, financial, and follow up support in our buying of our new 2018 Pilot. Sales person, David Saad, determined our buy requirements and found the right car. The financial group did their work to find suitable financing. Overall a great experience.

I was very pleased with my service appointment at AutoNation. Brett went above and beyond in providing excellent customer service. I had an issue with a service warranty purchased at another dealer (where I'd purchased my car). Brett made all the necessary calls to find out what options I had. He also hooked me up with Austin in finance, and Austin gave me additional pointers to help me work through the issue with the other dealer. Great customer service!

Excellent customer service. Rick, our salesman, took his time to educate us as to all the features of our new Honda CR-V

It was awesome. My service rep kept me informed of everything. He was very polite and kep be apprised of the cost of everything that I needed to have done.

The people at Autonation Honda took very good care of my PT Cruiser , both of my motor mounts and my transmission mount were broke and i didn't even know it. They had it repaired and returned to me in a timely manner .

I had not bought a car from a dealership in about 30 years so I could not believe how smoothly it went . I was very impressed .

The service rep was very helpful and pleasant. She informed me on the progress of my vehicle. Asked if I had any questions or concerns.

After visiting a few other dealers and frustrated with lousy salesmen -- I happened to visit AutoNation Lewisville. From the minute I walked in the door EVERYONE was so polite and friendly. They offered a VERY good and fair price right up front -- that beat other dealers. I did lots of research so I knew all the numbers. They were great. SO very happy with this place. Salesman JJ was fantastic!

Pity Jose is a very nice person and really guided me well to decide on my vehicle. I would definitely recommend to approach Jose at autonation honda lewisville for buying a car.

Joe took care of the car this time and last time when I had engine work. He kept me informed multiple times because of parts delivery issues. Joe did an excellent job .

I had a very good customer experience at Autonation Honda of Lewisville. Unfortunately the issue that cropped up with my 2009 Honda Accord EX-L is a manufacturer's issue (rare). My Service Advisor, John Ronsig, got my car in late in the evening on a Monday and had it diagnosed by 10 AM the following morning. Unfortunately, the work was not covered under an extended recall warranty, but having a good running vehicle is not necessarily cheap. He walked me through the process and gave me an estimate of costs. He also said that if I could leave it an extra day he would check it out to make sure what was done on the car was going to work. By 10 AM on Wednesday, he had gone through the vehicle to make sure it was running properly and let me know that it was ready to go. Upon taking receipt of the vehicle it was washed and John stepped through what was done. Even the Porter shook my hand and told me they appreciated my business. I have been to Autonation Honda of Lewisville before and it looks like they are making a concerted effort to provide accurate and friendly service. Not every experience is great, but this was a very good one for me.

Great service and on time work

Had a typical sleazy car dealer experience with this dealership today. I saw a van on their website and made an inquiry, provided contact info, etc. Rodney responded within 5 minutes to tell me the vehicle was available. He asked how soon I could get there for a test drive and when I told him it would be a couple of days, he didn't know if they'd have it available. I didn't really want to fight the evening traffic there and back but I liked the vehicle and figured this was a major dealership, so no shenanigans. WRONG! I arrived and asked for Rodney and he didn't even bother introducing himself before launching into his "script" "Unfortunately, the vehicle that you were looking at is out for inspection, and is unavailable to test drive, but I have several other vehicles I'd be happy to show you." I asked why he didn't tell me this before I drove over and he tells me he "just now found out". I called bullshit and told him I knew what bait and switch was and that I refused to be a victim of it or let him waste anymore of my time. I did not expect this from a dealership like this but I guess they're all the same when you get down to it. I wouldn't do business with these people if the cars were free.

Came in with both of my Honda vehicles. One was oil change only. The other was for oil change and other issues. Mr. McCormack was available immediately to assist us with bot vehicles and the out come was excellent on the 2014 HONDA Pilot. The 2006 Honda Accord Hybrid will need a little more and Mr. McCormack went over the estimate. I am very happy with the plan for repairs put in place and the work is being preformed as I write my review. I have been a client of Mr. McCormak for over 20 years. I trust him to take care of me, and keep me running!!!

Jason was great. I had an emergency situation, and he dropped all to help and get me back on the road.

Very happy with the new Civic from Auto Nation and the attention the gave us

This was the first time I had my 2015 Honda Odyssey serviced at AutoNation and my experience was EXCELLENT! My service advisor, Jimmy, told me what was needed and what was not needed. I like that because he was not trying to oversell me on any service my vehicle did not require.

Very professional service and communication. I will be back.

Christine provided excellent customer service, very helpful and knowledgeable.

Jason Roberts was my service rep. He was perfect! Very professional and caring that he did not leave me waiting long. We had to make several phone calls to make sure a contractor was there to pinstripe my CRV, and he called me back within 5-10 minutes every time. If Jason stays at AutoNation Honda, they will have my service business.

This place has treated me great since day one everyone there is upstanding and very considerate you're not just money to them or another customer they treat you like family and they treat your car like they would their own.

My service advisor Michael Malone was outstanding! He helped me understand my repair costs and assisted in using my service coupons in helping me save money. Michael was very courteous and professional in handling my repair and upon completion test drove my car to make sure everything was as should be and had the car washed and ready to go when I arrived.

James Norris was the best service advisor I’ve ever had at any Honda dealership. I’ve had my Honda serviced at 4 different dealerships in DFW over the years and now I will only be going back to him �����great job James!

Jimmy McCormack has serviced my hondas for over 20 years. He is friendly, courteous and always goes over the service that was performed on my car. Jimmy truly cares about his customers.

My experience here was the best car buying experience I could’ve ever had! My sales person Ahmed, was the most kind sales person we could’ve asked for! He really took the time to get to know us and we learned about him and he made the process so easy! Our finance guy was amazing too! Can’t say enough good things about this dealership!

I had a great experience with Josh at AutoNation. Let me elaborate! Unfortunately, my previous car (Mercedes) was totaled when I was rear ended by a texter (UGH) driving an F250 Super Duty while I was sitting at a red light! My intent was to find a used car, maybe BMW, Mercedes, Audi. I am not o fan of large car payments and intended to purchase used (2015-17) car. I searched high and low at several dealerships from Fort Worth to McKinney. Some never wrote me back, others that I visited were not doing deals. Long story longer, I ended up going back to my original salesman, Josh at AutoNation/Lewisville! I bought the new 2.0 Honda Accord you see in the pic. I can honestly say I was shocked at how cool they were. No pressure either. They cut deals and sell cars. My new Accord with all the bells and whistles, upgraded engine etc was less than I would have paid for another used Mercedes/Audi BMW. I am seriously a fan (and everyone knows Honda's are good cars, I just always thought they were plain - but the new 2018's are NOT plain). Josh is awesome, yes! But, the entire experience was very positive! Do your self a favor and go here first. Then shop[ around and see if you do what I did and come right back. Ask for Josh!

The rep Mike Malone very helpful and courteous. Got the work done to satisfactory. Many thks

I purchased a used car from AutoNation Lewisville that I found on-line at Cars.com. The overall experience was terrible. The purchase of my previous two cars was nothing like this. My salesman was working with multiple customers at the same time I was trying to buy this car. I did not feel like they really cared about my business. After we looked at the car and agreed to the price, I had to wait 45 minutes to meet with Financing person because he was helping another customer. When I finally met with him, I did not trust him. I was writing a check for the vehicle and had put down a deposit. All the paperwork pricing did not credit me for my deposit and I told him I am not paying that price, that is not what we agreed to with the credit from my deposit. He said I know don't worry about it, you will write a check for this price less your deposit. I said that's right so why not just put it in the paperwork correctly. He just kept saying don't worry about it. I did pay the right agreed to price but it was very uncomfortable getting there. He also pushed an extended warranty on me after numerous reductions in the price. He tried selling me a 4 year extended warranty from the date of purchase even though I had 1 1/2 years of Factory Warranty left which I had to bring up, he did not say anything about my factory warranty. He started at 4 years at $3000 for a Gold program. He then went to 5 years for $2200, then to a 6 year Platinum program at $2200. The whole process was painful and I will never buy or refer anyone to this dealership.

best buying experience I have ever had at this dealership. I bought a dodge ram pickup from them. Absolutely no pressure from salesmen to buy anything unlike most dealers. Thanks guys for everything

Great service from great people. They were prompt and helpful. Waiting area was clean and welcoming. Would highly recommend this location for all your automotive needs.

I had an awesome Road experience with my New Honda CRV car. This is my first car in US and the experience has been awesome awesome handling breaks and interior features I love this car and will take good care of it thank you so much AutoNation specially Danny from finance, and Darius and sunny from the sales team at AutoNation. You guys have been awesome

Very Professional. Time spent was reasonable. Meeting was as scheduled.

Danny Cody and Sean Song took such good care of us! They were so kind and polite throughout the whole process. This was the fastest, easiest, and most stress free car buying experience! I was able to get a Honda HRV in the color I wanted at a great price and fantastic financing! What more could you ask for? Excellent customer service experience. Thank you!

Martin Garcia was terrific - I have owned a 1997 Civic and a 2000 something CRV - both great cars.

I had my 2016 Honda Accord serviced here on Saturday. No complaints. I was just disappointed that it took 3 hours for routine maintenance and an alignment. I've been getting my Hondas serviced there since 2004 (when it was Bankston). If I had any complaints Linda Belota and Sally Sexton took great care of me. I haven't had any major problems and that is why I continue to get my car serviced at AutoNation.

Sorry - this is a little long...……. Sad because I had a terrible customer experience with Auto Nation Honda in Lewisville. We have traded there for years - bought 6 cars from them. Tried to call the service department to talk about the extra coverage I purchased for my Odyssey and the hail damage we got a couple of weeks ago. Something was wrong with their IVR - tried to contact every department available and got looped back to the main menu never to get connected to anyone. Went into chat on their web site - selected "service" on the chat subject drop down menu. Andrea C responded that she could not assist me with questions around service. (I'm thinking to myself then why do you have it in the drop down menu?) She refers me to an 877 number - I go to look at the number I had been calling to compare to the number she typed - and before I could do anything she tells me to have a nice day and closes the chat window preventing me from verifying the number to see if it is the same number I had been calling. I'm starting to fume...……. I reach out on the AutoNation Honda Lewisville Facebook page - I get the same message. Telling me to call the 877 number. I try calling 2 more times - get the same result - continue to loop back to the main menu. I try to tell them something is wrong with their phones - they again tell me to call the 877 number and to have a nice day. I email my sales rep. He responds in minutes - I explain my issue and he sends me another phone number. I call and get the receptionist at the physical location. She tries service without success and comes back to explain they are very busy. I fume a little more. I call back asking for the General Manager - the receptionist takes my information, and provided a few details and she says she will have the GM call me back. I wanted to personally provide feedback on my experience. That was 2 hours ago and they close in an hour. After doing business for over 15 years - I am just not sure I want to go back. Still fuming...…….

They made me feel like they do anything in my car, I took my car for a 50000 thousand miles service and they did it in less than 30 mins. also, they washed my car and my car was cleaner before the service they did, they get dirty the interior of my car, this was my first service of a package and they were not very convincing in their service.

Jimmy was great! He was efficient and friendly and explained our recall services thoroughly.

I had no problems at Auto Nation Honda in Lewisville last week. Mike Malone was the best and I was in and out in no time

The service was scheduled ahead of time and worked the way it is supposed to.

Great personal service provided by Christine. I think I will keep her as my personal service agent.

Been using the service department for a few years. This is the best personal service I have received since then.

brought CRV in for routine service. service advisor very efficient. service performed in a timely manner.

My experience with AutoNation was excellent. In particular Mr. Taylor Douglas was the most helpful in my dealings. I don't buy a car every day and even though I was well prepared to culminate the transaction, Taylor pointed out important things I was not familiar with. In addition, Jeff (Mgt) and Marshall are two people you can rely on to be honest brokers. Honda is a fine car and AutoNation is an excellent dealership.

I took my new Honda Odyssey in because it was leaking oil. Turns out it was just the fault of the last person who did the oil change! Honda of Lewisville was super helpful and looked over other concerns I had and gave me solutions, then washed my car and had me on my way in about 35 minutes! They were very professional and knowledgeable! If I have any service needs, they will be my first call!

James Norris is always cordial and very helpful. Very professional.

Purchasing my new car was a pleasant experience. They were attentive to my wants and were straightforward with what they could do for me.

In 35 years of car buying, this was my first time to buy a pre-owned car. I wasn't so sure, but AutoNation Honda Lewisville made me a believer. Great service, personal and professional attention and a process to get it done. They eased any concerns and I left witht a smile.

Very much satified with the buying experience with no hassle.

Was shopping for a new Civic EX-L. Wolf (salesman) explained the features of each trim level since I didn't know what they were. I was looking for a white one with a 1.5 l Turbo engine and ivory leather seats. They didn't have one so I didn't buy there. Lewisville Honda did have the least costly dealer added accessories however.

Ask for Wolf!!!! Best car buying experience ever! Him and his colleagues provided me with THE BEST guest service I have received, anywhere! They went above and beyond to meet all of my accommodations and exceeded my expectations. I would refer to all of my friends and family in the area looking for a new or used vehicle.

Vetone Jones was extremely easy to work with and understood what I was looking for and my concerns.

Finance manager was straight and to the point. One of the easiest car deals I’ve ever made.

Jimmy McCormack is absolutely the best! We have greatly enjoyed having him as our Service Advisor for more than 20 years, in 3 Honda dealerships. Honest, courteous, friendly, and thoroughly professional, he has earned our confidence and trust. Thanks, Jimmy!

Anyone wanting to make a good deal on a Honda or any other brand (new or used) call Jim Johnston at 214-489-0915 and have the best car buying experience you have ever had!! Also, James Norris a 30 year Honda service veteran, is the best ever to work with on any car maintenance!! The place has gone a bit downhill since Autonation bought it from Bankston (although as of late there has been a significant improvement) but these two employees plus a few other veterans keep the good stuff going!!!!

Had a great experience. Janet (sales rep) was great--professional, patient, friendly, answered all questions, and found the car that matched our needs.

Anyone looking to purchase a car should go to Auto Nation Honda. These guys don't the play games that other dealers play. Its about as fair and as straight as it comes, and I have become a pro over the years at researching pricing and getting the best deal. My sales person, Marshall, was not pushy but was professional and willing to work with my concerns/needs and on my timeline. If you are looking for a great deal and fantastic service, this is the place you want to check out first.

We were very pleased with our car buying experience here and highly recommend this company to anyone

Very helpful and was never pushy or rude. Will definitely be back again to purchase my future car.

Omar was a very good sales agent. He helped us getting a good deal for our new Honda Pilot.

Joe was excellent. He keep my well informed and the work was done very quickly.

took our 2014 Odessey in for recall work. It took longer than we were told but they found two more recalls and took care of it in an extra 45 minutes so we were very happy to have it all taken care of it one visit. Skye was very friendly and professional as were other other personnel. Waiting area very clean and comfortable.

I am always taken care of quickly and the experience is always an extremely pleasant one.

It was easy to buy the vehicle I was looking for. Although I bought used, the experience was great. I have nothing negative to say, the process was easy and fast. I would have been in and out in a matter hours, but had to run my truck home that I traded in to clean in out. But the truck I bought was very nice. I would recommend buying from them.

Excellent service I had a good experience at AutoNation Honda Lewisville

The dealership was honest, low pressure and friendly. It was easy to come in for a test drive and say, "I need a few days to think about it" without any added pressure to come back in. Once we decided to buy there additional warranties, etc. were offered but there was not any high pressure sales tactics to purchase the additional items.

James is great. I am always happy with the service at AutoNation.

Did not have an appointment. Jason in Service Dept. said he would get it looked at anyway. Within 2 hours, he had it diagnosed. Had to wait an extra day on parts, but they set me up with a rental car. Can't speak for quality of repairs, but Jason was very upfront and communicated very well. Would recommend.

It was please car buying experience. It was very quick in and out process.

Gentlemen was very thorough and gave good advice to keep my vehicle in great condition. Got my oil changed and rotated tires.

Thank you for being so efficient and walking our son through the process of purchasing his first vehicle. You were thorough and detailed. You definitely made us feel comfortable and confident with assisting from afar. Thank you!

It has all i need. Look sharp, large trunk, and nice performance. Sporty but save gas. �

My service was explained to me and done in an unexpected time frame

I recently made an appointment to have two recall issues taken care of. Apparently, there was some confusion and they were not expecting me. The service manager made certain I was worked into the schedule. Originally quoted 2-4 hours to complete labor. I was out of there within two hours. To be honest, with a complimentary paper to read and television to watch, the time passed very quickly. I highly recommend this location. (My family has purchased six vehicles from them.)

Service completed on time and delivered.

lease a new 2018 Honda Odyssey. Everyone from Internet Specialist, Acquisition team, Sales and Finance were excellent and made sure I was satisfied. I am sure the credit also goes to the General Manager over looking each team. Thank you.

Customer Service with Mr Henry Marshall was great, every Detail was. Explain few slow from walking the lot looking at all the vehicles. He took his time to explain every deal on the label on the car. He made sure I knew everything about the car I was purchasing. Love Autonation Customer Service

I recently bought a 2013 Honda CRV. The service was excellent.

Excellent customer service by Ahmed. Thank you. Bought a Honda CRV. He set up all the electronics and showed genuine concern for all my questions.

I always receive the best service from everyone in the service department. Love my Fit.

My salesman was fantastic and took a lot of time explaining everything about my new vehicle!

EVERY THING COULD NOT HAVE BEEN BETTER FROM THE INTERNET PRICING, PURCHASE PHASE, FINANCING PHASE AND PICK-UP

Main issue was the six and a half hours taken to complete a one hour repair.

I am very pleased with service advisers Jimmy Mecomic and James Norris. They have provided me commendable service taking care of the service needs of my Honda Pilot and Honda Accord..

My rep. was kind, friendly and thorough. He was very attentive and explained everything to me.

This is my second purchase from this dealer and same salesperson. I called ahead with specifics and with very little hassle walked in they delivered and I was on my way! Ahmed is awesome and will work to provide you the best service. He and Yousif are the winning team - I encourage anyone to go visit them and I bet you agree!

Mercedes treated me like gold even though I bought the cheapest thing on their lot, Honda treats me like garbage even though I bought a brand new accord.

Dont know the quality of repaire. Am hoping never have to use the airbags.

Work completed on-time and within the quoted amount. The Service Assistant was competent and friendly.

I originally sought out to purchase a used car and a Jeep at that. And being that it was my first time buying a car I was lost but with the help of Vetone the proccess was so much easier. Driving off a brand new car felt amazing and it was all thanks to Vetone and everyone there that I was able to do so.

Overall experience with Autonation was excellent, non-pressured and very easy. Typically buying a new car is stressful, not this time. One issue was that the car had an issue with some connector which caused multiple system failures to happen while driving. While this is concerning, it did not effect the overall drivability or safety. Took back to the dealer, and of course was Mad - store general manager was great and handled the situation very professionally. Service team did try to blame this issue on a tire/wheel issues asking "what did I hit", when I did not. Service manager was great in handling that situation, put me in a loaner and determined the problem. Since then no issues. Overall the buying experience was excellent, customer service was great in handling a very frustrating situation and the car is amazing.

I got very honest and straight forward advice. Thank you so much

Sean Song and the staff at AutoNation Honda Lewisville were absolutely wonderful, very helpful and went out of their way to get me the vehicle I wanted at the Price and Financing I want. Sean Song is GREAT! He is extremely Helpful, Knowledgeable and his Professionalism is impeccable. He made sure to answer every question that I had and that I understood before leaving the facility. I highly recommend Sean Song @ AutoNation Honda Lewisville his team to anyone looking for a vehicle.

My experience purchasing a new honda from autonation was very enjoyable compared to my experiences in the past with dealerships. The negotiation process felt comfortable and very natural and sincere conversation. Not forced small talk, or feeling pressured to buy, or accept an offer I wasn't comfortable with. I felt the sales manager (who did most of the negotiation directly with me face to face) was very honest and transparent. When the trade-in value was too low for me, compared to KBB, he pulled the car up on the computer infront of me, got the KBB values and then came back with a price within the range that was fair and acceptable. This coming from a guy who's not a push over, but not a cut-throat, over-demanding, type-A personality, so i appreciate the respectfulness he showed to me, and he even expressed gratitude for me not behaving that way, which is how they're used to getting treated by people who want too good of a deal. Finally, I came in with my own loan, but they beat the interest rate by almost 2% less. Only negatives I would mention is the sales guy, while mostly knowledgeable, wasn't as well versed in explain the tech on the car. I had read some articles on the car coming in, but would have been nice for him to volunteer some general info and some details on the engine, body/frame changes they did, and benefits of it, as well as navigating thru the software interface better. Another negative, was the process of selling me on the extended warranty. I knew going in it wasn't something I wanted, but humored them in the process of hearing it out. Honestly they worked a little too hard to give me really too good of a deal at one point which would have drug the purchase process out to the next day, so at that point I think its just knowing when to accept no.

I bought my 2006 Honda Accord 4cyl vehicle here back in 2013. I had my oil change here numerous times and my last one was done last October. I tried to get an oil change today and was told that they will not be able to do it because I now need a new oil pan. And it will be $800.00 � I was told by the manager “Christine” that they can attempt to change my oil but if this didn’t work, I would need that oil pan. I don’t know why they are just now telling me this. Why did they change my oil the last time and not tell me. I feel like I am being scammed.

One of the best car buying experiences I've ever had. My advice is to deal with the internet department only. Got a quote, went in the next day and they had the vehicle of my choice out front waiting for a test drive. Financing went smoothly, no haggling. I drove away in a new car in approximately 2-3 hours.

Unhappy with our experience here, was taken advantage of. We purchased a used car which had electrical problems then purchased ANOTHER used car which also had electrical problems. Owe $19,000 the vehicle appraised at $5,000

We went in with one major concern and a laundry list of minor concerns. The car was there for at least 4 days. When I picked it up, they told me they had to take my roof rack off to look for the leak, which they were unable to fix. Got a $500 bill. The main problem I went in for, I was told they couldn’t replicate the issue. I was able to duplicate it on my way out of the parking lot. When I brought it to the attention of my service advisor he told me he would get a mechanic to observe the problem. The mechanic looked at my car for an hour or two. I was told I needed another $500 part but the labor would cost MORE than the part. Tried talking to management, no one was available. Left a message, which was not returned. Called again, left a second message and still have not spoken to anyone. Not pleased

We bought a 2010 Honda Odyssey, Touring in 2012, it had 25,000 miles at the time we bought it, and it was a Honda Certified with a 10 year, 100,000 mile warranty. I has been an excellent car and served us well. Over the years we have had it serviced at AutoNation where we received excellent service. If you can not afford a brand new vehicle, we would suggest you ask about the Honda Certified program, you will get and great vehicle at a cost savings.

Great place to buy a New Honda cars. Friendly staff!!!

Watch out. They claim they are no haggle. Full on lie.

Waited 3 hours for an oil change. Was told the car is being worked upon. But it wasn’t. Should have been informed earlier and I would

Two hours plus for oil change. Tires rotation. Hour estimated. No updates. With an appointment. At least top off my fuel. Now you’re cutting deeply into my planned day. You pull in with an appointment But the car is good. So alls well

Great car buying experience, salesman weren?t pushing for anything just trying to help you get what you want.

A pleasant surprise awaited me at Auto Nation Honda of Lewisville. I've never experienced such an easy buying process.

Watch out for these guys, Their service department burned out the motor that raises the window on my Honda CRV. They refuse to take responsibility for damaging my vehicle. Instead they want me to pay them $800 to fix it. The window worked when I took the car in and it didn't work when I got the car back. To me that is fairly simple who caused the issue. Looks like I'm in the market for a new auto service company.

Took our 2015 Accord in for servicing. Mike Malone was great to work with. Service was accomplished in a very timely manner.