AutoNation Honda Lewisville

Welcome to AutoNation Honda Lewisville. We look forward to serving your Honda needs in the Lewisville area. Before you stop by for a test drive, be sure to read our happy Honda customer's reviews!

Recent Reviews from AutoNation Honda Lewisville

This is a copy of my email to the General Manager of this dealership - Dear Sirs, Thank you for checking in on me and asking me about my visit to AutoNation yesterday. You must have great confidence on the level of customer service that your dealership offers. Sad to say, that this was not the case with my visit yesterday. I came in to have my trade-in vehicle priced so that I can compare it with other offers. I gave Rodney the pay-off quote which I got directly from my account. I was introduced to Nicole as the finance officer taking care of my business. I made it clear to Nicole that I am not planning to put any money down because, based on other quotes I got for my vehicle, I will have at least a thousand dollars extra that I can use to put as a downpayment. When Nicole came back to talk to me, she was quite rude. She insisted that I owed more money from my car loan even though I got that directly from my account. She argued with me on this while she is standing up towering over me who was seated. Now, we all know this is customer service 101. You NEVER stand over your customer and act like some condescending individual. Believe me, if I had the keys to my car at that time, I would have just left everybody because I never have had somebody talk to me like she did. AND TO LIE ABOUT THE BANK LOAN. She inflated the price that had to be paid of on my car - about $5900 instead of the $4700 that was the payoff amount. Then, when she was done having her preschool tantrum, she walked off saying - “You can’t get a loan for a $30,000 car without money down and paying less than what you’re paying now.” She was already out the door by the time she was done talking (or should I say yelling) that I didn’t have the chance to tell her that I can - if I get offered a fair price for my trade-in. Rodney was not any help either. For a sales person, he needs more training. He started off by telling me that my car “has problems on its turbo.” Seriously? Yes, my Juke is actually higher end. I have 3 driving modes, leather seats, moonroof, and Rockford Fosgate speakers, to name a few. It’s dirty and it has been driven a lot of miles, but it’s not cheap and it’s been kept up well. I may be female, but I do know my car. The only problem it has right now is that it has a CV boot broken on the front. Rodney had the nerve to tell me what’s wrong with my car to justify the paltry amount they gave me for its trade-in. So overall, I have this to say about your dealership - it is run by rude and unethical people. Rude because they don’t know how to treat their customers. Unethical because you have a finance officer and a sales person who will lie through their teeth just so that they can make a sale. And, to top it off, they were both insisting that I buy a used car instead because I can’t afford a new car. Now I will not expect any of you to believe a word I said. I don’t know how far from the tree the fruit has fallen. Those 2 individuals may be a reflection of the general mindset of this whole dealership. And with them lying the way they did, I can expect them to deny and sugarcoat everything so that they are not at fault. Too bad. I helped my Father buy his CR-V from this dealership back in 2004. He came back in 2014 to buy a new one. I have already told him to avoid this place because of how your employees have treated me. They have messed with the wrong customer. I have been known to go over and beyond to let people know when I get good service and when I don’t. So, to answer your question of whether I had a good experience from your dealership, the answer is a resounding NO. Thank you and I hope I don’t have to set foot on your dealership again. Rest assured that corporate will hear of this incident. Thank you,

Margarita Calata Ferrell Sep 21, 2018

Sorry - this is a little long...……. Sad because I had a terrible customer experience with Auto Nation Honda in Lewisville. We have traded there for years - bought 6 cars from them. Tried to call the service department to talk about the extra coverage I purchased for my Odyssey and the hail damage we got a couple of weeks ago. Something was wrong with their IVR - tried to contact every department available and got looped back to the main menu never to get connected to anyone. Went into chat on their web site - selected "service" on the chat subject drop down menu. Andrea C responded that she could not assist me with questions around service. (I'm thinking to myself then why do you have it in the drop down menu?) She refers me to an 877 number - I go to look at the number I had been calling to compare to the number she typed - and before I could do anything she tells me to have a nice day and closes the chat window preventing me from verifying the number to see if it is the same number I had been calling. I'm starting to fume...……. I reach out on the AutoNation Honda Lewisville Facebook page - I get the same message. Telling me to call the 877 number. I try calling 2 more times - get the same result - continue to loop back to the main menu. I try to tell them something is wrong with their phones - they again tell me to call the 877 number and to have a nice day. I email my sales rep. He responds in minutes - I explain my issue and he sends me another phone number. I call and get the receptionist at the physical location. She tries service without success and comes back to explain they are very busy. I fume a little more. I call back asking for the General Manager - the receptionist takes my information, and provided a few details and she says she will have the GM call me back. I wanted to personally provide feedback on my experience. That was 2 hours ago and they close in an hour. After doing business for over 15 years - I am just not sure I want to go back. Still fuming...…….

Debbie Harding Jun 25, 2018

I just bought a 2018 CR-V from AutoNation Honda Lewisville and it was the easiest and best car buying experience that I've ever had. Henry Marshall was my sales person and I could tell that he not only loves his job, but he also loves Honda. He was excited to show me how great the CR-V is and was happy to answer any and all of my questions - even though I walked in on a busy Black Friday and told him I wasn't there to buy, just to test drive. One of the Sales Managers, Sonny, even came over and talked with me, answering questions while Henry was getting the key for the test drive. After leaving there, over the next few days, I test drove other small SUVs – Toyota RAV-4, Mazda CX-5 – they were all good cars, but none surpassed the CR-V. For me, even more telling was that none of the other dealerships gave me the courtesy and attention that I got from Henry and AutoNation Lewisville. When I made up my mind to get the CR-V, I wanted it in the beautiful new red, Basque Red, so I texted Henry and let him know. He and the AutoNation Honda sales team went out of their way to find me exactly what I wanted – even to the point of eating some of the cost of additional add-on’s that were put on by another dealership. Which is something I should mention that I love about AutoNation Honda Lewisville. They don’t add on a lot of additional packages to their cars when they come into the dealership. They sell the cars with the original packages and only add on what the customer expressly wants. This is how all car dealerships should be – honest pricing. On Tuesday I went in to sign the paperwork and pickup my new CR-V and it was just as painless. Henry met me at the door and started going over all of the details of my new vehicle, even pairing my phone and setting up my seat preferences. Then Yousif came and took me back to start the paperwork – my least favorite part (of course.) He knew that I was trying to get back to work so he already had 95% of the paperwork complete. The best thing was that he went over every option, no aggressive sales pitch, no hidden fees or add-on costs. He showed me exactly what my payment would be if I chose any option, from premium to basic, or none at all. He also got me an amazing interest rate that even my credit union couldn’t have beaten. I highly recommend purchasing a car from AutoNation Honda Lewisville – they’ll make sure that you get what you want and the best price possible without any games.

Donna Henry Nov 30, 2017

I look on line for reviews for anything I want to buy they are very helpful, save you money and time. But i never take time to write one. Too busy. Well this time i have to. I went to many dealerships before this one. Very disappointed in them. Customer service bad. Treat you good one moment then you are trash after they are not gonna get your money. Not one that i went to, when they see its not an easy sell would even want to bother with you any more. One told me the only way they could help me is for me to total my truck first. Any way this is not about any of those other dealerships. I went to this dealership with a truck i wanted to trade in. I was upside down with what i owe. The truck was not worth what i was paying for it. I was in the hole. My credit was below average. If i was gonna get something i needed some help. I spoke with Taylor Douglas to start with. Very respectful and professional person. I told him exactly what i wanted knowing if He couldn't do it i would just walk out and deal with this truck i felt in got ripped off on from another dealer. He did his best to get me what i wanted but situation was such that they couldn't pull it off. I believed him. I believe he is sincere in wanting to help but instead of showing me the door like many others he brought in Kris McNeal the Sales Manager and he explained to me why he couldn't give me what i wanted and then showed me what he could do to take care of my whole situation and get me out of the hole i was digging for my self. I understand that is not their problem but they went out of their way to make something work. So they got me a deal to fix my situation. But that wasn't it. While putting the paper work together they then came up with an even better deal. So Chris Richardson the finance manager came and explained a deal that was better than i thought i would get that day! I am very pleased to drive out happy with a deal on a brand new car. They relived me of the stress i have been lugging around. These guys were down to earth. Real people, very easy to talk to. I enjoyed my visit. I would recommend this dealership to anyone. They are a different kind of people. I'm glad i went there. Still glad.

Louis Fontenot Jr. Sep 26, 2017

Approximately 5 weeks ago, I found (now) my 2000 Nissan Frontier at the AutoNation Nissan Dealership in Lewisville, TX: Trip 1) Went out, looked over the truck, opened the doors, sat in it, tried the windows, doors, checked the engine, under the carriage, all over. After about ten minutes, AND another minute standing out in the open waving my arms, nobody had come out to say even as much as “Hello.” Trip 2) 2 days later, this time I called ahead. Truck was gassed up and ready for me to take to my mechanic to look over. I noticed on the drive that the front suspension was wobbly. Mentioned it to the mechanic, he gave me a $500 quote to repair. I mentioned the potential safety issue to my sales person and requested the repairs cost off of the truck, to which she replied: “Our cars are sold As-Is, we don’t negotiate our prices.” I leave. Fast-forward a week, the truck is still listed, but the price comes down $100. Fast-forward another week, the truck is still listed and the price comes down $200. Fast-forward another week and I reached the point of not really caring any more. But, that week, I received a call from a sales person at the dealership who asked if I was still in the market for a truck. I replied, “Yes, in fact, I’m in the market for a little truck like and you guys wouldn’t work with me on it. I’m just waiting for the price to come down enough so it’d be repairable.” He states, “I’m sorry but that truck sold yesterday.” Oh well, done is done. Next day, I’m looking through listings and I see this same truck listed, only now as “new listing” and yet another $100 off. Now they’re finally at my price point, but I’m a little unclear why I was told the truck was “sold yesterday”. Turns out they had transferred the truck to their Honda dealership across the freeway. I began speaking with JJ that I was ready to buy. I reserved the truck for 3 days later, asking that he send me the dollar figure for my check so I could speed up the process. At 10:00 am the last day, he finally sent me my price. It seemed high, so I asked for a break-down which included a $150 documentation fee that I promptly refused to pay, as a cash buyer. I was informed that they could not alter/remove that fee. I bade them farewell. 10 Minutes later, I hear from the Sales Manager asking what the trouble is. I related everything prior in this review. He checked out the suspension and, long-story-short(er); several hours and another “farewell” later, he opted to cover the ‘potential safety concern’ suspension in lieu of dropping the documentation fee. Lesson 1) Always get your mechanic to look at the vehicle. In what appears (to me) to be an attempt at deferring liability, AutoNation (Nissan and/or Honda) of Lewisville never actually bothered driving the truck which is all it took to find the suspension issue. Finally found once the Sales Manager actually bothered to drive it. Lesson 2) Always know the fair market value of the vehicle you’re considering. The “1 Price“ policy appears simply to be how they justify a too-high price, as you’re more likely to be uninformed enough to follow Lesson 1 and/or know what the vehicle is actually worth. Lesson 3) Walk away. It’s worth more than you can possibly know. In the end, if I see a vehicle under the AutoNation Flag, I will not bother.

Richard Lee Ellis Jul 24, 2017

Bought a car on warranty still has warranty and they wont fix or take a look t it. If you have warranty you should remove it. The Service Manager Jeff pretends like hes deaf. This is why they hired him to play the "Im so old I cant help you"role. They messed with the engine after they told me $100 to diagnose my car. I set up an appointment and when I arrived it was $140 to do it. I got the money came back. Jeff called back and said nothing they can do but that they messed with the engine and brought 20 codes to 14. Then sent me off with and unsafe car that ripped every belt that was put on it. (AFTER THEY MESSED WITH IT) They then told me i had to pay to tow it to them. Then I called Kelley the General Manager. He advised me he wanted to work with me and that he would fix my car and i would pay what was not on warranty. The next day the towed my car, went back on what they said because i didnt have an extra 124 dollars to put a belt on engine. The put the belt on and said its ready and sent me home again in an unsafe car. I had my 11 month old with me. I explained to Kelley I live paycheck to check and purchased the car to support my family previously. I called Kelley and asked him why he lied to me and he went on to say he took my voicemail personal and thats why he went back on his word. I told him i would write a review about what he did. So he called Scott Terry from Variable Ops to basically ask me my side of the story only to end up hanging up and telling me to take a picture and wrrite down his name. He said since i was going to write my review that our conversation was over and he didnt think it was right i was recording the management treating me wrong. I told him otherwise it would be here say and why was he concernes with that? He basically actted like a baby holding over my head he may or may not help fix my car depending on if i wrote this review. So here is the review. The Regional professionalism from Scott was indeed scary and Kelley the GM who losses his temper when u dont let him speak over you, like a baby mad he cant be mean to you like its not working. Do not buy from autonation they do not care about you and dont take pride in the crs they sell. They buy them broke and charge thousands and capitlize on the poor. These men have no conscience and no Customer service at all. Why would the company hire hot heads? To deter the evil that they do everyday. Im not intimidated by sad human being that are worthless to our society.. #BoycottAutonation

Giovanni Xcalibur Ramirez Oct 2, 2015

I was in the market for a Honda Odyssey due to a new addition to the family (baby girl). I researched the car on the internet as well as MSRP, Invoice, and the average sales price of the model that I was searching for in this area. After a painful experience at another Honda dealer (see below), I saw that they had the model that I wanted in the color that I wanted. I called and spoke with Jocelyn H. I asked if they would sell it to me at what I thought was a fair OTD price based on my research. She actually offered to sell it to me for slightly less! I drove up and she introduced me to Janet. She showed me the car. We filled out the paperwork, and I was turned over to Aaron in financing. No fuss, no hard sell, just the price that we agreed upon on the phone. Great experience!!! Wait, it gets better. My wife was home with my 3 kids. I was going to have to drive home and pick them up and drive back to get the Odyssey. It was raining. Instead, Janet followed me home (~20 miles) in the Odyssey, and Jocelyn followed her to give her a ride back. When we got home, Janet walked my wife through her new Odyssey and set up her bluetooth phone. Talk about going above and beyond!!! Best buying experience ever and prior cars include Porsche, Audi and Land Rover! Initially, I went to John Eagle on a Saturday because they had the model listed on the internet in the color that I was looking for. Basically, I got the typical sales pitch and tactics. They low-balled my trade-in by ranking my car as "rough" condition. They gave me the song and dance how they were bending over backward and couldn't go any lower. Etc, etc. etc... This took 2 hours. Finally I walked out and they called me 2 minutes later as I was driving and told me that they would meet my terms... I returned only to find out that the Odyssey that I wanted was being held by another customer and that they would find me another one on Monday. There's more, but it's not worth wasting time writing about it.

Urotex Nov 6, 2013

I bought a used car from Bankston Honda in 2008 and was robbed! From the very beginning they represented everything wrong and once I signed on that dotted line- that was it. It all started before i even drove off the lot. As normal, I signed the paperwork and they handed me the key to my new car, yes ONE key. I was almost out of the parking lot when I noticed they had only given me the ONE key so I simply thought it was just an oversight. I went back in to get the other key when at that time I was informed there was only ONE key to the vehicle! I was a little taken aback but thought they would happily get one made for me since it's a natural practice for someone to get TWO keys when they purchase a car. However, I was told by the finance man that since I didn't have it written in the contract, they would not be able to help me. I asked him how would I have known to even ask if there was a second key for it to even be put in the contract unless you were upfront and honest with me and told me there wasn't a second key? However, that did no good and I learned the hard way, items I thought were part of any deal when buying a car is not what happens at Bankston Honda. Since the car was a Mercedes it cost me an extra $200 to get a second key. Since the key situation happened as it did, it got me thinking that I should probably inspect the car for things I would naturally expect to get in a car deal before I drove off the lot. Low and behold I found more. I opened up the glove compartment and there was NO owners manual. I went back into the dealership and asked for them to provide me with a manual and they once again said NO, it wasn't in the contract for them to supply it so they weren't going to. That cost me another $78 off the Mercedes site. Third, when I originally looked at the car there was a removable disk player in the glove compartment I thought would naturally be in there when I signed the contract but it too was missing when I inspected. And once again I was told there was nothing they could do about it. Fourth, are the tires. Now this one I can't prove but all of the tire shops I've been to said there is NO way that all four tires on a Mercedes would have needed to be replaced at only 28,000 miles unless they had been switched out at some point before I bought it. This fourth situation is just speculation, but when experts are telling me something I have to believe it. Tire purchase for all four tires, another $500. The previous four situations were wrong and unprofessional but all of them put together DO NOT top this last and final experience. When I bought the Mercedes, I was lead to believe by the finance manager and sales representative that there was NO warranty from Mercedes left on the vehicle. With that he asked me if I wanted to buy the Hondacare Extended warranty which would cover 2 years or 24,000 miles. I assured him I did and bought it for $1,600 which was added to the principal loan amount. In September of 2009 I ended up on the side of the road when my tranmission pump blew. I called Bankston Honda service department and told them I had Hondacare and I needed assistance. The service manager said he could not help me and referred me to call Mercedes and told me I still have full warranty coverage from them!!! What? I was astounded on two parts- one that I was fully covered with Mercedes when the finance manager had specifically told me I wasn't and second that he had just refused me the service I paid $1,600 for!! Needless to say I called Mercedes and they covered it all with no expense to me. However, once I learned I was fully covered and they had refused me service I called Bankston Honda to get a FULL refund on a service I DID NOT need and they knew I didn't need it and second because they had refused me service. Unfortunately, I have tried to get the full money back with no avail. Bankston Honda refuses to make it right with the customer based on a lie from a representative working for them or ba

concerned2008 Nov 27, 2009

I was interested in purchasing a 2009 Honda Accord in Dec 2008 and sent some email inquiries to various Honda dealers in DFW area. On Dec 30, 2008, An Internet Sales Consultant Chad Reynolds from Bankston emailed me back and called me to understand my needs (I wanted 2009 Honda Accord LX in black or blue). After knowing what I was looking for, Chad confirmed that they had a lot of inventory that they wanted to "get rid of" quickly, and even though the MSP is above $22K, their breakeven price is below $19K. He strongly recommended me to check it out in person. Comparing different offers from dealers, I found the bottom line price Chad gave me very attractive. Given the fact that he strongly indicated a possible deal in that range, I went with my family the next morning (Dec 31). After driving 22 miles, I went into their office having my husband and my 15-month old son waiting in the car. Chad was not there, a sales person named Leo "helped" me. After knowing what I was looking for, he went through their inventory list and told me there was no black or blue Accord LX in stock. If I do want black or blue, I have to buy LXP which is a level up costing $700-1000 more. When I told him what Chad had told me about pricing, he acted like I was lying. He went to another office and came back with some numbers showing the lowest price they could go was $20.4K on LX (which they don't have the color I wanted), and another $700+ on LXP. When I challenged that the numbers Chad gave me was much lower and the number he quoted was even a lot higher than other dealers, he rudely suggested me buying from other dealers and went away. The entire conversation happened near reception desk. I wasn't offered a place to sit. I called Chad and left him multiple messages asking what the deal was, I got no response ever. I wrote emails to their general manager and sales director complaining about the poor service I received and the bad sales practice, I did not get any response.

lou_elaine Feb 6, 2009

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