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-- Misty H.

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-- Eloni T.

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-- Tom D.

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Recent Reviews from AutoNation Honda Lewisville

AutoNation, please be truthful to your customers. We deserve it because we are trusting you to buy a new car (one of our life's highest spending) * This review is specific to AutoNation Honda Lewisville, not generic to America's #1 Car Retailer - AutoNation I bought a new Honda CR-V EX (2019 model) here in September. AutoNation swindled me with a worthless protection plan. They told me that they are selling me the Honda Care Platinum plan (the highest protection plan available - Sentinel). Later, when I called Honda customer care for verification, I got to know that my plan would only cover for the oil changes and tire protection. I had confirmed the plan details multiple times with the salesperson (as cheating is very common with this plan). They repeatedly told me that this plan would cover all parts, including labor for the full protection period. That included protection for hail damage, damage to the windshield, accidental damage to the interior (liquid spills, damage to the electronic parts caused by extensive usage, etc.), oil and filter change, tire protection, etc. They even told me that the plan would cover for regular wear and tear to the parts (like brake pads, wiper blades, etc.). (Just so you know, I could not find any protection plan in the market that would cover for wear and tear damages). I reached out to sales manager, business manager, finance manager, new cars manager and the general manager for help. The new cars manager and the general manager responded to my complaint. But then never provided me with any update. Finally, I reached out to AutoNation's corporate office to escalate. The dealership immediately helped me to cancel and refund this plan; then pretended that cheating never happened. Of course, they could not say it was a misunderstanding as I had sent over a dozen emails asking for my plan details AutoNation must make the escalation email public. They never acknowledge or update on the complaint status(maybe because they have too many to address). I followed up 5 or 6 times before they gave me the real email address for escalation. I must admit some good points about this dealership. - Reasonable price (my car's base price was $25,277. This price was a bit higher because it had tinted glasses and door protection package. I bought it in September; 2019 models could be cheaper now with Honda offer) - The good interest rate on financing (1.90%). They started at 5.99% and told me that I can refinance anytime. But I refused. - They treated me with courtesy (till the sales completed) If you are planning to buy a new car here, please do your homework before visiting the dealership (sharing from the lesson I learned). - Obtain an online quote (using truecar.com or Costco car buying). - Visit one other dealership to negotiate your best price before going to AutoNation (don’t just call, visit a dealership). So that you can accept AutoNation’s offer only if they can beat your current best offer. This simple step might help you to save $1500 or more! - I do not recommend buying a protection plan from them. Even if you do buy a protection plan, be sure to contact Honda Care to verify the plan details. Don’t be fooled by “6 Years/75,000 miles” or be deceived by the “spilled coffee replica” on the business manager’s table. They may be lying to your face!

Leo Paul Oct 28, 2019

The car buying process is not my favorite thing. In fact it can be downright miserable if you choose the wrong dealership. We did eventually make a fair deal at AutoNation Honda Lewisville but we ended up walking away because a management policy made us uncomfortable. We went to Lewisville Honda to purchase a car for our teenage daughter. We worked with Joe and he was excellent. He was kind and accommodating. Kiddo picked a car and color and Joe gladly took hubby and kiddo on a test drive. It was about to be a done deal. Honda had specials advertised online and the car we chose met the specs. This is when the misery of car buying started. You know, the part where the salesperson makes multiple trips back and forth to the manager while you sit and wonder if there are other dealerships that don’t play that game. We had not decided if we would lease or buy; we wanted to see deals for both. The first time Joe returned with a sheet on a lease that was almost twice the advertised special. I’ll just note that taxes, tags, etc are rarely included in a lease special. We knew that and told Joe we’d add that to the down payment. Upon asking why we were not offered the nationally advertised deal - on the exact vehicle listed in the ad - Joe again had to visit his manger. This time the manager came back with Joe and explained that their company policy is that they will not offer nationally advertised deals unless the customer specifically mentions it. What?!? Why not? We proceeded to make a deal, but during the remainder of the back and forth to the manager that policy was not sitting well with me. I had done my homework and was prepared, but what if there was something else, some other incentive or perk, that I wasn’t aware of? We ultimately decided to leave. I actually texted Joe to let him know, while he was off with the manager. So here’s the bottom line. AutoNation Honda of Lewisville has some good things going for it. 1.) Hondas are good cars. 2.) They have inventory, and even better they have inventory of the vehicles advertised. 3.) Joe was super nice and seemed like he wanted to do right by us. 4.) this dealership’s balloon game is on point. I enjoyed the pretty balloons while waiting each time Joe had to visit the manager. HOWEVER, in spite of all this, the policy of not offering the advertised deal left me uncomfortable about making a purchase with AutoNation Honda Lewisville. I’m know my kiddo would have loved the car she chose and maybe everything would have been fine in the end, but we left because we didn’t trust the dealership to be forthcoming with us. If you do choose to shop at AutoNation Honda Lewisville, for one of the many positive facts I listed, check online for advertised deals first and tell them that you know about the deal right away. Three Stars because Joe was fantastic and all the other reasons I listed. ⭐️⭐️⭐️

S Schultz Aug 5, 2019

I began searching for my dream car the Honda Civic Type R, contacting dealerships through USAA. The salesman from Autonation Honda Lewisville Taylor was kind and invited me in to talk about the vehicle. I arrived to Autonation Honda Lewisville for preliminary talks. Negotiations started off fine. The facility itself was decently taken care of other than the bathroom having urine all over the floor. We got a decent deal on the car then we began filling out credit apps and having our credits pulled. My wife, also my anonymous would be co-signer and myself all applied because they needed all of us to see which one would get approved. We found this odd. Following I put a security deposit on the car after we got approved. Afterwards we waited for the vehicle to arrive as a brand new Sonic gray pearl Type R was in transit, the exact color I wanted. In the meantime they asked for a few things and I provided. Where things turned is when my would be co signer and wife got their credit pulled three separate times by Autonation Honda. My wife didn’t even sign on the car, yet they pulled her credit multiple times. We were outraged but we had already pulled the trigger on the deal. They stated that different lenders need to pull it, however my would be co-signer has purchased a lot of cars and this has never happened to him. Also the name on the lender who pulled his credit was Honda financing .Ultimately my anonymous co signer and I signed for the car. When the car arrived we sat down to sign papers, my family sat down with the finance guy Dan. Dan was fine at the beginning however then when speaking about the warranties he started making unprofessional remarks whilst my wife and I were discussing which warranties to add. Dan made remarks about how my wife and I were “a young family and just moved to texas.” His opinion was uncalled for, my family thought these remarks were very unprofessional, rude and no way to speak to your customers. In continuation, in regards to the warranties, he states if i were to place an aftermarket turbo for example into my car and something went wrong he would fix the things around it with one of the several warranties I added to my purchase. Dan also told me that I was the primary owner on the car but had me put my signature under the co-owner and the loan was therefore not in my name. Dan was very shady and my family question his credibility. fterwards when picking up the car, I was absolutely enraged seeing that this dealership drilled the two holes for the front license plate into the front bumper of my 40,000 car. I spoke to the Sales Manager Austin a few days later as I was trying to get over it however, he states that this is the law and that Honda requires this. Austin states that the car cannot leave the lot without it. I asserted to Austin , they should’ve relayed to me they were going to drill holes prior to buying the car as I am new to a state that requires front plates. Austin then states they wouldn’t have thought of doing that. The dealership doesn’t understand that there are other ways to mount a front plate than drilling holes into someone’s vehicle. Let alone their most expensive vehicle. Once again I question the credibility of this shady dealership. The whole purchase was a nightmare and I am scared to return to the dealership period let alone to have my vehicle serviced in the future. I DO NOT recommend ANYONE to buy a car from this dealership. Very shady and unprofessional.

AndreTypeR Jun 7, 2019

I just bought a 2017 Civic Si Sedan from Autonation Honda Of Lewisville. I bought it from Jose. Before purchasing the vehicle I noticed the passenger side of the bumper wasn’t clipped in correctly and that it was pushed out and not lining up with the side fender. The salesperson and I made a verbal agreement that I would buy the car if they agreed to fix the bumper. Everything is cool, I buy the car. 1st trip to get Bumper fixed: I bring the car back to Autonation and they have the car for 2 hours before I ask what’s going on. They then tell me the shop is backed up and they haven’t been able to get to my car. 20 minutes later they bring the car to me and say they installed a new clip and I’m good to go. I look at the bumper... and it looks like they’ve just pushed it back in with their hand. No way they replaced the clip in 20 minutes. 2nd trip: They have my car for 2 hours then bring it out to me and say they pulled the fender out a bit and it does look better... but a week later it pops back out. 3rd trip: They have my car for about an hour and try messing with the fender, they bring it back out except now one of the clips under the headlight is no longer clipped in and they tell me they have to order a new clip. 4th trip: I drop in to see if they’ve ordered the part... and of course they haven’t. They then say they’ll go ahead and order it and give me a call when it comes in. 5th Visit: I drop in to see if they’ve ordered the part... and again they haven’t ordered the part!!! And no one has called me either!!! Getting so mad... they tell me they’ll order the part and call me when it’s come in. 6th Visit: Literally the same thing... No one has called me so I drop back by... and again they still haven’t ordered the part... So frustrated. They again say they’ll call me when the part comes in. 7th Visit: A few more days have gone by and no one calls so I drop by again. They finally tell me they’ve just ordered the part and to bring the car by the following day. WTH, why have I had to come in 8 freaking times to get what was sold to me as a simple fix. 8th Visit: I bring my car in and tell the guy before he drives it back to make sure and tell the mechanic to clip back in the tab under the headlight that he popped out. An hour later they bring out my car and it does look better, but I check under the headlight and sure enough they didn’t clip back in the tab under the headlight and Luis and the other Used car Manager tell me some BS about how there’s no tab for the bumper to clip in there. When you can clearly see their is on the other side. I tell them it was clipped in before and after coming out of their repair shop it was no longer clipped in. They literally tell me, “Well you can’t prove that”... I’m so done with this place... Pitiful customer service... 8 visits... for them to leave me with a bumper that is no longer clipped in correctly. I wish I hadn’t bought a car from Autonation Honda Lewisville... Stay away!

Dru Burn May 3, 2019

Bought a used vw Jetta from them last summer. Sales person was less than great but being young and probably his first sale I let that part go. Finance was another issue as the payment changed 3 times while in there as she “forgot to add something” whatever that meant. Wanted to cancel the warranty the next day as it was still under factory warranty so why pay $2000 plus for an extra year but they couldn’t change it until I had an account number. Which we know they still had the paperwork in the building they just didn’t want loose out on it and the money they were going to make. Next day I had to take my own time to take it to Bobby Becks Lewisville VW to have the key programmed to the car. Finally get to really drive the car and it’s having vibration issues. Test drive Didnt even get to take it on the highway, only back roads. Take it to discount tire and find a severely bent wheel which I was told by Luis he would have it looked at it. Guess what? To this day still hasn’t been taken care of. Of course at this point, I’m beginning to wonder what else was missed during inspection. Find out the car never had an oil change. Luis did get that taken care of, almost 3 hours later. He knew I was waiting and apparently he doesn’t know how to communicate and let the techs know. Had to have them repaint the bumper as the clear coat was peeling off within a month of buying the car. Left it all day long with them to take care of and whoever he had do it did a terrible job. Color never matched and is coming off again because it wasn’t prepped correctly. Was told it wouldn’t be an issue and he would have it done to his own vehicle and it would last as long as the car did. I tried to make contact with them last week and never got a call back. Not surprising since I had a ton of issues the first time around. Email, phone doesn’t matter. I would steer clear of the con artist and shady business practice. Now I’m stuck with a car that has all kinds of issues that will be coming out of my pocket.

Justin Henderson Mar 25, 2019

This is a copy of my email to the General Manager of this dealership - Dear Sirs, Thank you for checking in on me and asking me about my visit to AutoNation yesterday. You must have great confidence on the level of customer service that your dealership offers. Sad to say, that this was not the case with my visit yesterday. I came in to have my trade-in vehicle priced so that I can compare it with other offers. I gave Rodney the pay-off quote which I got directly from my account. I was introduced to Nicole as the finance officer taking care of my business. I made it clear to Nicole that I am not planning to put any money down because, based on other quotes I got for my vehicle, I will have at least a thousand dollars extra that I can use to put as a downpayment. When Nicole came back to talk to me, she was quite rude. She insisted that I owed more money from my car loan even though I got that directly from my account. She argued with me on this while she is standing up towering over me who was seated. Now, we all know this is customer service 101. You NEVER stand over your customer and act like some condescending individual. Believe me, if I had the keys to my car at that time, I would have just left everybody because I never have had somebody talk to me like she did. AND TO LIE ABOUT THE BANK LOAN. She inflated the price that had to be paid of on my car - about $5900 instead of the $4700 that was the payoff amount. Then, when she was done having her preschool tantrum, she walked off saying - “You can’t get a loan for a $30,000 car without money down and paying less than what you’re paying now.” She was already out the door by the time she was done talking (or should I say yelling) that I didn’t have the chance to tell her that I can - if I get offered a fair price for my trade-in. Rodney was not any help either. For a sales person, he needs more training. He started off by telling me that my car “has problems on its turbo.” Seriously? Yes, my Juke is actually higher end. I have 3 driving modes, leather seats, moonroof, and Rockford Fosgate speakers, to name a few. It’s dirty and it has been driven a lot of miles, but it’s not cheap and it’s been kept up well. I may be female, but I do know my car. The only problem it has right now is that it has a CV boot broken on the front. Rodney had the nerve to tell me what’s wrong with my car to justify the paltry amount they gave me for its trade-in. So overall, I have this to say about your dealership - it is run by rude and unethical people. Rude because they don’t know how to treat their customers. Unethical because you have a finance officer and a sales person who will lie through their teeth just so that they can make a sale. And, to top it off, they were both insisting that I buy a used car instead because I can’t afford a new car. Now I will not expect any of you to believe a word I said. I don’t know how far from the tree the fruit has fallen. Those 2 individuals may be a reflection of the general mindset of this whole dealership. And with them lying the way they did, I can expect them to deny and sugarcoat everything so that they are not at fault. Too bad. I helped my Father buy his CR-V from this dealership back in 2004. He came back in 2014 to buy a new one. I have already told him to avoid this place because of how your employees have treated me. They have messed with the wrong customer. I have been known to go over and beyond to let people know when I get good service and when I don’t. So, to answer your question of whether I had a good experience from your dealership, the answer is a resounding NO. Thank you and I hope I don’t have to set foot on your dealership again. Rest assured that corporate will hear of this incident. Thank you,

Margarita Calata Ferrell Sep 21, 2018

Sorry - this is a little long...……. Sad because I had a terrible customer experience with Auto Nation Honda in Lewisville. We have traded there for years - bought 6 cars from them. Tried to call the service department to talk about the extra coverage I purchased for my Odyssey and the hail damage we got a couple of weeks ago. Something was wrong with their IVR - tried to contact every department available and got looped back to the main menu never to get connected to anyone. Went into chat on their web site - selected "service" on the chat subject drop down menu. Andrea C responded that she could not assist me with questions around service. (I'm thinking to myself then why do you have it in the drop down menu?) She refers me to an 877 number - I go to look at the number I had been calling to compare to the number she typed - and before I could do anything she tells me to have a nice day and closes the chat window preventing me from verifying the number to see if it is the same number I had been calling. I'm starting to fume...……. I reach out on the AutoNation Honda Lewisville Facebook page - I get the same message. Telling me to call the 877 number. I try calling 2 more times - get the same result - continue to loop back to the main menu. I try to tell them something is wrong with their phones - they again tell me to call the 877 number and to have a nice day. I email my sales rep. He responds in minutes - I explain my issue and he sends me another phone number. I call and get the receptionist at the physical location. She tries service without success and comes back to explain they are very busy. I fume a little more. I call back asking for the General Manager - the receptionist takes my information, and provided a few details and she says she will have the GM call me back. I wanted to personally provide feedback on my experience. That was 2 hours ago and they close in an hour. After doing business for over 15 years - I am just not sure I want to go back. Still fuming...…….

Debbie Harding Jun 25, 2018

I just bought a 2018 CR-V from AutoNation Honda Lewisville and it was the easiest and best car buying experience that I've ever had. Henry Marshall was my sales person and I could tell that he not only loves his job, but he also loves Honda. He was excited to show me how great the CR-V is and was happy to answer any and all of my questions - even though I walked in on a busy Black Friday and told him I wasn't there to buy, just to test drive. One of the Sales Managers, Sonny, even came over and talked with me, answering questions while Henry was getting the key for the test drive. After leaving there, over the next few days, I test drove other small SUVs – Toyota RAV-4, Mazda CX-5 – they were all good cars, but none surpassed the CR-V. For me, even more telling was that none of the other dealerships gave me the courtesy and attention that I got from Henry and AutoNation Lewisville. When I made up my mind to get the CR-V, I wanted it in the beautiful new red, Basque Red, so I texted Henry and let him know. He and the AutoNation Honda sales team went out of their way to find me exactly what I wanted – even to the point of eating some of the cost of additional add-on’s that were put on by another dealership. Which is something I should mention that I love about AutoNation Honda Lewisville. They don’t add on a lot of additional packages to their cars when they come into the dealership. They sell the cars with the original packages and only add on what the customer expressly wants. This is how all car dealerships should be – honest pricing. On Tuesday I went in to sign the paperwork and pickup my new CR-V and it was just as painless. Henry met me at the door and started going over all of the details of my new vehicle, even pairing my phone and setting up my seat preferences. Then Yousif came and took me back to start the paperwork – my least favorite part (of course.) He knew that I was trying to get back to work so he already had 95% of the paperwork complete. The best thing was that he went over every option, no aggressive sales pitch, no hidden fees or add-on costs. He showed me exactly what my payment would be if I chose any option, from premium to basic, or none at all. He also got me an amazing interest rate that even my credit union couldn’t have beaten. I highly recommend purchasing a car from AutoNation Honda Lewisville – they’ll make sure that you get what you want and the best price possible without any games.

Donna Henry Nov 30, 2017

Approximately 5 weeks ago, I found (now) my 2000 Nissan Frontier at the AutoNation Nissan Dealership in Lewisville, TX: Trip 1) Went out, looked over the truck, opened the doors, sat in it, tried the windows, doors, checked the engine, under the carriage, all over. After about ten minutes, AND another minute standing out in the open waving my arms, nobody had come out to say even as much as “Hello.” Trip 2) 2 days later, this time I called ahead. Truck was gassed up and ready for me to take to my mechanic to look over. I noticed on the drive that the front suspension was wobbly. Mentioned it to the mechanic, he gave me a $500 quote to repair. I mentioned the potential safety issue to my sales person and requested the repairs cost off of the truck, to which she replied: “Our cars are sold As-Is, we don’t negotiate our prices.” I leave. Fast-forward a week, the truck is still listed, but the price comes down $100. Fast-forward another week, the truck is still listed and the price comes down $200. Fast-forward another week and I reached the point of not really caring any more. But, that week, I received a call from a sales person at the dealership who asked if I was still in the market for a truck. I replied, “Yes, in fact, I’m in the market for a little truck like and you guys wouldn’t work with me on it. I’m just waiting for the price to come down enough so it’d be repairable.” He states, “I’m sorry but that truck sold yesterday.” Oh well, done is done. Next day, I’m looking through listings and I see this same truck listed, only now as “new listing” and yet another $100 off. Now they’re finally at my price point, but I’m a little unclear why I was told the truck was “sold yesterday”. Turns out they had transferred the truck to their Honda dealership across the freeway. I began speaking with JJ that I was ready to buy. I reserved the truck for 3 days later, asking that he send me the dollar figure for my check so I could speed up the process. At 10:00 am the last day, he finally sent me my price. It seemed high, so I asked for a break-down which included a $150 documentation fee that I promptly refused to pay, as a cash buyer. I was informed that they could not alter/remove that fee. I bade them farewell. 10 Minutes later, I hear from the Sales Manager asking what the trouble is. I related everything prior in this review. He checked out the suspension and, long-story-short(er); several hours and another “farewell” later, he opted to cover the ‘potential safety concern’ suspension in lieu of dropping the documentation fee. Lesson 1) Always get your mechanic to look at the vehicle. In what appears (to me) to be an attempt at deferring liability, AutoNation (Nissan and/or Honda) of Lewisville never actually bothered driving the truck which is all it took to find the suspension issue. Finally found once the Sales Manager actually bothered to drive it. Lesson 2) Always know the fair market value of the vehicle you’re considering. The “1 Price“ policy appears simply to be how they justify a too-high price, as you’re more likely to be uninformed enough to follow Lesson 1 and/or know what the vehicle is actually worth. Lesson 3) Walk away. It’s worth more than you can possibly know. In the end, if I see a vehicle under the AutoNation Flag, I will not bother.

Richard Lee Ellis Jul 24, 2017

I was in the market for a Honda Odyssey due to a new addition to the family (baby girl). I researched the car on the internet as well as MSRP, Invoice, and the average sales price of the model that I was searching for in this area. After a painful experience at another Honda dealer (see below), I saw that they had the model that I wanted in the color that I wanted. I called and spoke with Jocelyn H. I asked if they would sell it to me at what I thought was a fair OTD price based on my research. She actually offered to sell it to me for slightly less! I drove up and she introduced me to Janet. She showed me the car. We filled out the paperwork, and I was turned over to Aaron in financing. No fuss, no hard sell, just the price that we agreed upon on the phone. Great experience!!! Wait, it gets better. My wife was home with my 3 kids. I was going to have to drive home and pick them up and drive back to get the Odyssey. It was raining. Instead, Janet followed me home (~20 miles) in the Odyssey, and Jocelyn followed her to give her a ride back. When we got home, Janet walked my wife through her new Odyssey and set up her bluetooth phone. Talk about going above and beyond!!! Best buying experience ever and prior cars include Porsche, Audi and Land Rover! Initially, I went to John Eagle on a Saturday because they had the model listed on the internet in the color that I was looking for. Basically, I got the typical sales pitch and tactics. They low-balled my trade-in by ranking my car as "rough" condition. They gave me the song and dance how they were bending over backward and couldn't go any lower. Etc, etc. etc... This took 2 hours. Finally I walked out and they called me 2 minutes later as I was driving and told me that they would meet my terms... I returned only to find out that the Odyssey that I wanted was being held by another customer and that they would find me another one on Monday. There's more, but it's not worth wasting time writing about it.

Urotex Nov 6, 2013

I bought a used car from Bankston Honda in 2008 and was robbed! From the very beginning they represented everything wrong and once I signed on that dotted line- that was it. It all started before i even drove off the lot. As normal, I signed the paperwork and they handed me the key to my new car, yes ONE key. I was almost out of the parking lot when I noticed they had only given me the ONE key so I simply thought it was just an oversight. I went back in to get the other key when at that time I was informed there was only ONE key to the vehicle! I was a little taken aback but thought they would happily get one made for me since it's a natural practice for someone to get TWO keys when they purchase a car. However, I was told by the finance man that since I didn't have it written in the contract, they would not be able to help me. I asked him how would I have known to even ask if there was a second key for it to even be put in the contract unless you were upfront and honest with me and told me there wasn't a second key? However, that did no good and I learned the hard way, items I thought were part of any deal when buying a car is not what happens at Bankston Honda. Since the car was a Mercedes it cost me an extra $200 to get a second key. Since the key situation happened as it did, it got me thinking that I should probably inspect the car for things I would naturally expect to get in a car deal before I drove off the lot. Low and behold I found more. I opened up the glove compartment and there was NO owners manual. I went back into the dealership and asked for them to provide me with a manual and they once again said NO, it wasn't in the contract for them to supply it so they weren't going to. That cost me another $78 off the Mercedes site. Third, when I originally looked at the car there was a removable disk player in the glove compartment I thought would naturally be in there when I signed the contract but it too was missing when I inspected. And once again I was told there was nothing they could do about it. Fourth, are the tires. Now this one I can't prove but all of the tire shops I've been to said there is NO way that all four tires on a Mercedes would have needed to be replaced at only 28,000 miles unless they had been switched out at some point before I bought it. This fourth situation is just speculation, but when experts are telling me something I have to believe it. Tire purchase for all four tires, another $500. The previous four situations were wrong and unprofessional but all of them put together DO NOT top this last and final experience. When I bought the Mercedes, I was lead to believe by the finance manager and sales representative that there was NO warranty from Mercedes left on the vehicle. With that he asked me if I wanted to buy the Hondacare Extended warranty which would cover 2 years or 24,000 miles. I assured him I did and bought it for $1,600 which was added to the principal loan amount. In September of 2009 I ended up on the side of the road when my tranmission pump blew. I called Bankston Honda service department and told them I had Hondacare and I needed assistance. The service manager said he could not help me and referred me to call Mercedes and told me I still have full warranty coverage from them!!! What? I was astounded on two parts- one that I was fully covered with Mercedes when the finance manager had specifically told me I wasn't and second that he had just refused me the service I paid $1,600 for!! Needless to say I called Mercedes and they covered it all with no expense to me. However, once I learned I was fully covered and they had refused me service I called Bankston Honda to get a FULL refund on a service I DID NOT need and they knew I didn't need it and second because they had refused me service. Unfortunately, I have tried to get the full money back with no avail. Bankston Honda refuses to make it right with the customer based on a lie from a representative working for them or ba

concerned2008 Nov 27, 2009

I was interested in purchasing a 2009 Honda Accord in Dec 2008 and sent some email inquiries to various Honda dealers in DFW area. On Dec 30, 2008, An Internet Sales Consultant Chad Reynolds from Bankston emailed me back and called me to understand my needs (I wanted 2009 Honda Accord LX in black or blue). After knowing what I was looking for, Chad confirmed that they had a lot of inventory that they wanted to "get rid of" quickly, and even though the MSP is above $22K, their breakeven price is below $19K. He strongly recommended me to check it out in person. Comparing different offers from dealers, I found the bottom line price Chad gave me very attractive. Given the fact that he strongly indicated a possible deal in that range, I went with my family the next morning (Dec 31). After driving 22 miles, I went into their office having my husband and my 15-month old son waiting in the car. Chad was not there, a sales person named Leo "helped" me. After knowing what I was looking for, he went through their inventory list and told me there was no black or blue Accord LX in stock. If I do want black or blue, I have to buy LXP which is a level up costing $700-1000 more. When I told him what Chad had told me about pricing, he acted like I was lying. He went to another office and came back with some numbers showing the lowest price they could go was $20.4K on LX (which they don't have the color I wanted), and another $700+ on LXP. When I challenged that the numbers Chad gave me was much lower and the number he quoted was even a lot higher than other dealers, he rudely suggested me buying from other dealers and went away. The entire conversation happened near reception desk. I wasn't offered a place to sit. I called Chad and left him multiple messages asking what the deal was, I got no response ever. I wrote emails to their general manager and sales director complaining about the poor service I received and the bad sales practice, I did not get any response.

lou_elaine Feb 6, 2009

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