AutoNation Honda Lewisville

Welcome to AutoNation Honda Lewisville. We look forward to serving your Honda needs in the Lewisville area. Before you stop by for a test drive, be sure to read our happy Honda customer's reviews!

Recent Reviews from AutoNation Honda Lewisville

I'll preface this review by stating that, even though I'm slightly bitter about this experience, everyone I dealt with along the way was friendly and professional. Having said that... I purchased a used Acura RDX back in September. Sales process was smooth enough and the fact that they include a 3 month limited warranty was a nice bonus and seemed to be reassuring that they stood by their used vehicles. Also got an extended warranty thrown in for super cheap but realized when I got home that I never got any documentation or info on either warranty, just sales paperwork. Reached out to my sales manager and requested info but only received a copy of the sales documents, which I already had. Followed up a few times with no response. People get busy, emails get missed, not a huge deal. Fast forward a month and my driver side low-beam goes out. Bulb swap didn't work and I determined it was a faulty ballast/inverter. Still no warranty info so I ended up having to actually stop by the sales manager's office when I picked my plates up to get any paperwork related to the warranty and let him know about the headlight. He told me he was pretty sure (which I realize is not a guarantee) it should be covered under the limited warranty and looking through the paperwork we see that the HID lamp assembly is listed so I assumed that would take care of it. I then called the service department and let them know what was going on, that I had swapped the bulb already and needed a new ballast and asked if that would be covered under the warranty. "Well we have to do diagnostics to determine what the fault is first." Understandable, I realize that but can you tell me if the ballast would be covered under the warranty? "Well, we have to do diagnostics to see what the problem is first." I seriously get that, but in your professional experience - and I can't imagine this is the first headlight issue you've seen - would the ballast be covered under either my limited or gold warranty? Still no answer other than I needed to bring my car in for diagnostics...for a $140 fee but he assured me the fee would be waived if the repair was covered under warranty which led me to believe that it would, in fact, likely be covered. Bring my car in for the diagnostics and ask again, do you think this part will be covered? Still no direct answer. So diagnostics come back and it turns out it's the inverter, just as I had told them initially but guess what? Not covered under warranty and was declined with the reason, "Parts not specifically listed are not covered". So rather than being told that if it is in fact the ballast, it would likely not be covered since it was not specifically listed, I just kept being told they had to diagnose it first. So I essentially paid them $140 just so they could tell me what I had already told them was wrong with the light and then got declined. I am then told it's an $825(!!!!) repair job for a $40 part an an hour of labor. Obviously declined repairs and since I already had to remove the bumper to fix the driver side, I went ahead and swapped out both inverters, igniter cables and bulbs myself for under $100 and a little over an hour of my time. Again, I realize auto warranties are pretty specific on what they do and do not cover and dealerships need to make a profit but when the entire HID lamp assembly is listed as a covered part, and an experienced service tech (who's name plaque boasted 6+ years of experience) was not able to answer me truthfully before taking $140 from me, it leaves a slightly dishonest taste in my mouth. Again, while the sales and service staff are friendly, I was pretty let down by the ambiguity of the service team's responses and I'm not sure I would recommend anything but a new car purchase from this location.

Scott Horner Nov 15, 2018

I worked with Luis and Nathan. We were able to come to an agreement on the value of my trade only because I had gone to several dealerships for appraisals and had proof what Car Max was willing to pay. They found me a truck to fit my needs and addressed my biggest wants. This part was great. I would rate it 5 stars. Then I started on the finance part. The lady I worked with was very nice, but she does her job well. She checked on financing through several different places and we settled on one. She did the paper work and quietly tacked on Appearance Protection and a 5 year/60,000 mile warranty. As she had me sign papers I had to stop her and question the charges. She assumed I would want a warranty and the appearance plan, but never actually offered them to me before hand. I took the warranty, but did not finance it. I had her draw that up separate. I agreed to try the appearance protection with the knowledge I could cancel within 60 days for a full refund. After researching the appearance plan I found it did not cover what I was lead to believe which was damage from pets. I contacted her to ask her to remove the appearance protection. No call back. I went through Luis and Nathan and got an immediate response to just come by the dealership. When I arrived I was met by the lady's boss who told me the appearance plan was not refundable. I was very upset, but thanks to their 5 day/250 mile return policy I was in a position to return the car. When I told the manager I wanted to do the return. Things changed. He was able to bring out new finance paperwork with the appearance protection removed. My husband did car finance for years so I know they were just doing their job, but I feel that the way this was handled showed a lack of integrity on the finance departments part. My suggestion is to arrange your own financing ahead of time and purchase your additional protections such as the extended warranty from a company not associated with the dealership. I do love my truck and I am happy I got it. I just don't want to see anyone taken advantage of when it is time to finance.

Kari Knight Oct 1, 2018

This is a copy of my email to the General Manager of this dealership - Dear Sirs, Thank you for checking in on me and asking me about my visit to AutoNation yesterday. You must have great confidence on the level of customer service that your dealership offers. Sad to say, that this was not the case with my visit yesterday. I came in to have my trade-in vehicle priced so that I can compare it with other offers. I gave Rodney the pay-off quote which I got directly from my account. I was introduced to Nicole as the finance officer taking care of my business. I made it clear to Nicole that I am not planning to put any money down because, based on other quotes I got for my vehicle, I will have at least a thousand dollars extra that I can use to put as a downpayment. When Nicole came back to talk to me, she was quite rude. She insisted that I owed more money from my car loan even though I got that directly from my account. She argued with me on this while she is standing up towering over me who was seated. Now, we all know this is customer service 101. You NEVER stand over your customer and act like some condescending individual. Believe me, if I had the keys to my car at that time, I would have just left everybody because I never have had somebody talk to me like she did. AND TO LIE ABOUT THE BANK LOAN. She inflated the price that had to be paid of on my car - about $5900 instead of the $4700 that was the payoff amount. Then, when she was done having her preschool tantrum, she walked off saying - “You can’t get a loan for a $30,000 car without money down and paying less than what you’re paying now.” She was already out the door by the time she was done talking (or should I say yelling) that I didn’t have the chance to tell her that I can - if I get offered a fair price for my trade-in. Rodney was not any help either. For a sales person, he needs more training. He started off by telling me that my car “has problems on its turbo.” Seriously? Yes, my Juke is actually higher end. I have 3 driving modes, leather seats, moonroof, and Rockford Fosgate speakers, to name a few. It’s dirty and it has been driven a lot of miles, but it’s not cheap and it’s been kept up well. I may be female, but I do know my car. The only problem it has right now is that it has a CV boot broken on the front. Rodney had the nerve to tell me what’s wrong with my car to justify the paltry amount they gave me for its trade-in. So overall, I have this to say about your dealership - it is run by rude and unethical people. Rude because they don’t know how to treat their customers. Unethical because you have a finance officer and a sales person who will lie through their teeth just so that they can make a sale. And, to top it off, they were both insisting that I buy a used car instead because I can’t afford a new car. Now I will not expect any of you to believe a word I said. I don’t know how far from the tree the fruit has fallen. Those 2 individuals may be a reflection of the general mindset of this whole dealership. And with them lying the way they did, I can expect them to deny and sugarcoat everything so that they are not at fault. Too bad. I helped my Father buy his CR-V from this dealership back in 2004. He came back in 2014 to buy a new one. I have already told him to avoid this place because of how your employees have treated me. They have messed with the wrong customer. I have been known to go over and beyond to let people know when I get good service and when I don’t. So, to answer your question of whether I had a good experience from your dealership, the answer is a resounding NO. Thank you and I hope I don’t have to set foot on your dealership again. Rest assured that corporate will hear of this incident. Thank you,

Margarita Calata Ferrell Sep 21, 2018

I contacted Vandergriff about wanting to purchase a 2018 Accord Hybrid Touring model. I told them specifically in my emails and messages that I wanted a specific color (silver) and what I was willing to pay based on extensively researching what I could expect my best price to be. I also asked if I could take the car on an extended test drive (100 to 120 miles) just to be sure it was what I wanted since I had never owned a Honda before. The salesperson (Brenda) contacted me back via email stating that she had exactly what I was looking for, would meet my price and the extended test drive wasn't a problem. I made an appointment to come in the next day to purchase and pick the car up. Upon arrival Brenda kept asking me a bunch of irrelevant questions and then asked me to fill out a credit app. I told her I already have financing in place and that I just wanted to take the car on the extended test drive as we had agreed and finalize the paperwork. After 15 or 20 minutes she finally brought a car around...a horrible dark brown colored one. I told her that wasn't the color I agreed to purchase. She stated that they had sold the silver one the previous evening (turned out to be a bald faced lie). She stated that they had a silver one located and would bring it in for me. I was disappointed but agreed and wanted to go ahead and do the extended test drive before a deal was finalized. She said she just needed my SS# and driver's license and then I could take the car for the test drive. 30 minutes later her manager comes in and states he can't allow me to put 100 plus miles on a new car ??????????? I was livid to say the least. They wasted 1/2 day of my time. They lied about having the car I wanted. They lied about doing extended test drives and as it turns out they lied about the price of the car. I believe based on what happened that this is how they operate to get you into their dealership so they can sell you something else and jack the pricing up!!!! I contacted Honda...they haven't had a silver Accord Hybrid Touring in quite some time. The price they agreed to was BELOW invoice. Bottom line...these people are the very definition of what Deceptive Trade Practice is. I contacted Berkshire Hathaway who I understand owns the dealership. I got a return call from a guy named Yuni (not sure of the spelling) He claimed to be appalled by what I told him and assured me he would look into the situation and make it right. He stated he would call me the next day....NEVER HAPPENED. Looks like the dishonesty goes all the way to the top. I ended up making my purchase at Honda of McKinney. Excellent communications, honest salesman (MJ) great prices and had no bait and switch like these crooks. Do yourself a favor and take the drive up north !!

Brenda Aug 6, 2018

DON’T RECOMMEND ANYONE TO GO BY THIS DEALERSHIP. I was inquiring about a car from this dealership. I received a call from Dominique, sales representatives, asking about my inquiry on the 2017 Honda Accord I told him I inquired and spoke to someone 2 days ago and things didn’t work out. He asked if I can come look at the car in person. I told him that the dealership was an hour away and he said if I come in to check out the car he is willing to fill up my gas tank, purchase is not necessary. Since it sounded fair I told him I can check out the car the next day which was 07/07/2018. Once I was there I told him that I want the car out the door for 16,500. He said he will speak to the manager and see what we can do. He asked how much I can put down today and I told him I can do $3k down. The car is listed for $16,995 he came back with the total purchase amount of 24K with options and dealer fees of 1800. After taking options off with tax and fees only the price came down to 18K. He said oh great you will only have to put 2K and finance the 16K. I told him no that the 16,500 including down payment. He pretended to misunderstand the down payment which I understand that he was just being a sales person. He asked if I can come up to 17K and I told him unfortunately I can’t due to my current financial situation. When he came back he told me the manager can’t do that price and also he can’t help you with gas because the car doesn’t have any cosmetic issues. I told him that’s not what he said over the phone and if he would have I wouldn’t have driven this far. I told him he simply just lied about the gas just so I can come down there. Right then he started getting offensive. He told me don’t call me a liar, I will not tolerate that and started raising his voice. I tried to explain to him about our phone conversation but he kept raising his voice. Since I was there with my sister mom and aunt it was disrespectful of him to speak to a customer in that way, that too in front of my family. As I was leaving with my family, he followed me out the door being rude and loud. Once we were outside he started cursing at me and his whole time another employee of Vandergriff Honda was just standing there watching his coworker being disrespectful. I told him he is getting upset because HE lied and by this point he’s up to my face so I put my hand near his shoulder and told him no offense but I don’t want to do business here. He said “Get your hands off me bruh” and was ready to fist fight when I was ready to walk away he said xxxx you pathetic Indians. I couldn’t believe that he was being racist. I went inside to speak to manager and the director of used sales car Kyler Oakes, who was just standing inside the glass door not willing to even come out to apologize or even speak with me. I was standing there waiting to talk to a manager while all the employees went inside the glass door and didn’t even acknowledge my presence. At this point I started recording and ask the guy who was outside with Dominique if I can speak to the general manager and I was told he’s not there today. I said can I get some other manager and he said he’s the manager which I know for a fact he wasn’t a manger. I asked what actions were going to be taken and he said he was going to speak to the manager about it which I have it on camera as well. I decided to leave because no one wanted to speak to me there. When I left I decided to call and left voicemail for Cade Simpson, General Sales Manager but what a surprise it’s been 3 days and I have not heard anything from anyone of them. I would never recommend anyone to go buy a car there specially they just watched someone be racist and not even say a word. The guy wanted to literally fight me and nothing was done about it even to the point where the director just watched from his window.

Rahim Ali Jul 10, 2018

Sorry - this is a little long...……. Sad because I had a terrible customer experience with Auto Nation Honda in Lewisville. We have traded there for years - bought 6 cars from them. Tried to call the service department to talk about the extra coverage I purchased for my Odyssey and the hail damage we got a couple of weeks ago. Something was wrong with their IVR - tried to contact every department available and got looped back to the main menu never to get connected to anyone. Went into chat on their web site - selected "service" on the chat subject drop down menu. Andrea C responded that she could not assist me with questions around service. (I'm thinking to myself then why do you have it in the drop down menu?) She refers me to an 877 number - I go to look at the number I had been calling to compare to the number she typed - and before I could do anything she tells me to have a nice day and closes the chat window preventing me from verifying the number to see if it is the same number I had been calling. I'm starting to fume...……. I reach out on the AutoNation Honda Lewisville Facebook page - I get the same message. Telling me to call the 877 number. I try calling 2 more times - get the same result - continue to loop back to the main menu. I try to tell them something is wrong with their phones - they again tell me to call the 877 number and to have a nice day. I email my sales rep. He responds in minutes - I explain my issue and he sends me another phone number. I call and get the receptionist at the physical location. She tries service without success and comes back to explain they are very busy. I fume a little more. I call back asking for the General Manager - the receptionist takes my information, and provided a few details and she says she will have the GM call me back. I wanted to personally provide feedback on my experience. That was 2 hours ago and they close in an hour. After doing business for over 15 years - I am just not sure I want to go back. Still fuming...…….

Debbie Harding Jun 25, 2018

I just bought a 2018 CR-V from AutoNation Honda Lewisville and it was the easiest and best car buying experience that I've ever had. Henry Marshall was my sales person and I could tell that he not only loves his job, but he also loves Honda. He was excited to show me how great the CR-V is and was happy to answer any and all of my questions - even though I walked in on a busy Black Friday and told him I wasn't there to buy, just to test drive. One of the Sales Managers, Sonny, even came over and talked with me, answering questions while Henry was getting the key for the test drive. After leaving there, over the next few days, I test drove other small SUVs – Toyota RAV-4, Mazda CX-5 – they were all good cars, but none surpassed the CR-V. For me, even more telling was that none of the other dealerships gave me the courtesy and attention that I got from Henry and AutoNation Lewisville. When I made up my mind to get the CR-V, I wanted it in the beautiful new red, Basque Red, so I texted Henry and let him know. He and the AutoNation Honda sales team went out of their way to find me exactly what I wanted – even to the point of eating some of the cost of additional add-on’s that were put on by another dealership. Which is something I should mention that I love about AutoNation Honda Lewisville. They don’t add on a lot of additional packages to their cars when they come into the dealership. They sell the cars with the original packages and only add on what the customer expressly wants. This is how all car dealerships should be – honest pricing. On Tuesday I went in to sign the paperwork and pickup my new CR-V and it was just as painless. Henry met me at the door and started going over all of the details of my new vehicle, even pairing my phone and setting up my seat preferences. Then Yousif came and took me back to start the paperwork – my least favorite part (of course.) He knew that I was trying to get back to work so he already had 95% of the paperwork complete. The best thing was that he went over every option, no aggressive sales pitch, no hidden fees or add-on costs. He showed me exactly what my payment would be if I chose any option, from premium to basic, or none at all. He also got me an amazing interest rate that even my credit union couldn’t have beaten. I highly recommend purchasing a car from AutoNation Honda Lewisville – they’ll make sure that you get what you want and the best price possible without any games.

Donna Henry Nov 30, 2017

I look on line for reviews for anything I want to buy they are very helpful, save you money and time. But i never take time to write one. Too busy. Well this time i have to. I went to many dealerships before this one. Very disappointed in them. Customer service bad. Treat you good one moment then you are trash after they are not gonna get your money. Not one that i went to, when they see its not an easy sell would even want to bother with you any more. One told me the only way they could help me is for me to total my truck first. Any way this is not about any of those other dealerships. I went to this dealership with a truck i wanted to trade in. I was upside down with what i owe. The truck was not worth what i was paying for it. I was in the hole. My credit was below average. If i was gonna get something i needed some help. I spoke with Taylor Douglas to start with. Very respectful and professional person. I told him exactly what i wanted knowing if He couldn't do it i would just walk out and deal with this truck i felt in got ripped off on from another dealer. He did his best to get me what i wanted but situation was such that they couldn't pull it off. I believed him. I believe he is sincere in wanting to help but instead of showing me the door like many others he brought in Kris McNeal the Sales Manager and he explained to me why he couldn't give me what i wanted and then showed me what he could do to take care of my whole situation and get me out of the hole i was digging for my self. I understand that is not their problem but they went out of their way to make something work. So they got me a deal to fix my situation. But that wasn't it. While putting the paper work together they then came up with an even better deal. So Chris Richardson the finance manager came and explained a deal that was better than i thought i would get that day! I am very pleased to drive out happy with a deal on a brand new car. They relived me of the stress i have been lugging around. These guys were down to earth. Real people, very easy to talk to. I enjoyed my visit. I would recommend this dealership to anyone. They are a different kind of people. I'm glad i went there. Still glad.

Louis Fontenot Jr. Sep 26, 2017

Approximately 5 weeks ago, I found (now) my 2000 Nissan Frontier at the AutoNation Nissan Dealership in Lewisville, TX: Trip 1) Went out, looked over the truck, opened the doors, sat in it, tried the windows, doors, checked the engine, under the carriage, all over. After about ten minutes, AND another minute standing out in the open waving my arms, nobody had come out to say even as much as “Hello.” Trip 2) 2 days later, this time I called ahead. Truck was gassed up and ready for me to take to my mechanic to look over. I noticed on the drive that the front suspension was wobbly. Mentioned it to the mechanic, he gave me a $500 quote to repair. I mentioned the potential safety issue to my sales person and requested the repairs cost off of the truck, to which she replied: “Our cars are sold As-Is, we don’t negotiate our prices.” I leave. Fast-forward a week, the truck is still listed, but the price comes down $100. Fast-forward another week, the truck is still listed and the price comes down $200. Fast-forward another week and I reached the point of not really caring any more. But, that week, I received a call from a sales person at the dealership who asked if I was still in the market for a truck. I replied, “Yes, in fact, I’m in the market for a little truck like and you guys wouldn’t work with me on it. I’m just waiting for the price to come down enough so it’d be repairable.” He states, “I’m sorry but that truck sold yesterday.” Oh well, done is done. Next day, I’m looking through listings and I see this same truck listed, only now as “new listing” and yet another $100 off. Now they’re finally at my price point, but I’m a little unclear why I was told the truck was “sold yesterday”. Turns out they had transferred the truck to their Honda dealership across the freeway. I began speaking with JJ that I was ready to buy. I reserved the truck for 3 days later, asking that he send me the dollar figure for my check so I could speed up the process. At 10:00 am the last day, he finally sent me my price. It seemed high, so I asked for a break-down which included a $150 documentation fee that I promptly refused to pay, as a cash buyer. I was informed that they could not alter/remove that fee. I bade them farewell. 10 Minutes later, I hear from the Sales Manager asking what the trouble is. I related everything prior in this review. He checked out the suspension and, long-story-short(er); several hours and another “farewell” later, he opted to cover the ‘potential safety concern’ suspension in lieu of dropping the documentation fee. Lesson 1) Always get your mechanic to look at the vehicle. In what appears (to me) to be an attempt at deferring liability, AutoNation (Nissan and/or Honda) of Lewisville never actually bothered driving the truck which is all it took to find the suspension issue. Finally found once the Sales Manager actually bothered to drive it. Lesson 2) Always know the fair market value of the vehicle you’re considering. The “1 Price“ policy appears simply to be how they justify a too-high price, as you’re more likely to be uninformed enough to follow Lesson 1 and/or know what the vehicle is actually worth. Lesson 3) Walk away. It’s worth more than you can possibly know. In the end, if I see a vehicle under the AutoNation Flag, I will not bother.

Richard Lee Ellis Jul 24, 2017

Pre-owned certified car purchase experience. I recently purchased a pre-owned certified Honda vehicle from this dealership. I must say that my experience was not pleasant and extremely stressful as they switched the deal on me and pressured me to get the financing through them instead of the pre-approved loan from my credit union. The lady who did the finance was abrupt and rude so was the sales manager Mike, I was so fed up exhausted, frustrated and hungry as The entire purchase process took more than 3 hours. They told me that my car will be ready the next day as they were going to detail it and touch up a scratch on the left passenger door. When I called to check at the end of next day my sales person told me that it's not ready as they have to change the windshield, so they had my car for two days when I picked it up it wasn't even cleaned properly nor they touched up the scratch. I had to make two more trips to get the car cleaned and have the big scratch repaired. These lot wasted so much of my time and showed no regard what so ever. My salesperson miss-sold me on certain features of the car which I really wanted, she lied to me about the car having remote trunk tail gate lift she told me that remote was faulty but they will fix it when I went to get the car that's when she told me that this car didn't have the feature I really wanted? I am extremely upset and in fact traumatised after my purchase experience at Vandergriff Honda. They made my car buying process absolutely horrendous and extremely stressful. They took away they excitement of buying a car. I got one of the senior managers involved, he turned out to be super unprofessional and just ignored my calls and emails. Stay away folks or just be very cautious dealing with these guys. Also: - Be prepared to spend 3+ hours to complete the purchase process once you decide on a vehicle. - If you decide to do the finance through them especially Honda, be aware that your credit will be hit twice or multiple times, It effected my credit rating massively, it has dropped 70 points, where the sales manager lied to me saying that the drop will only be 4 or 5 points. - Once you buy a used or pre-owned certified vehicle there's no cool off period, the car is yours after you sign the paperwork. My salesperson told me that there's a 3 day cool off period, not true.

tzuk2016 Jul 10, 2017

Bought a car on warranty still has warranty and they wont fix or take a look t it. If you have warranty you should remove it. The Service Manager Jeff pretends like hes deaf. This is why they hired him to play the "Im so old I cant help you"role. They messed with the engine after they told me $100 to diagnose my car. I set up an appointment and when I arrived it was $140 to do it. I got the money came back. Jeff called back and said nothing they can do but that they messed with the engine and brought 20 codes to 14. Then sent me off with and unsafe car that ripped every belt that was put on it. (AFTER THEY MESSED WITH IT) They then told me i had to pay to tow it to them. Then I called Kelley the General Manager. He advised me he wanted to work with me and that he would fix my car and i would pay what was not on warranty. The next day the towed my car, went back on what they said because i didnt have an extra 124 dollars to put a belt on engine. The put the belt on and said its ready and sent me home again in an unsafe car. I had my 11 month old with me. I explained to Kelley I live paycheck to check and purchased the car to support my family previously. I called Kelley and asked him why he lied to me and he went on to say he took my voicemail personal and thats why he went back on his word. I told him i would write a review about what he did. So he called Scott Terry from Variable Ops to basically ask me my side of the story only to end up hanging up and telling me to take a picture and wrrite down his name. He said since i was going to write my review that our conversation was over and he didnt think it was right i was recording the management treating me wrong. I told him otherwise it would be here say and why was he concernes with that? He basically actted like a baby holding over my head he may or may not help fix my car depending on if i wrote this review. So here is the review. The Regional professionalism from Scott was indeed scary and Kelley the GM who losses his temper when u dont let him speak over you, like a baby mad he cant be mean to you like its not working. Do not buy from autonation they do not care about you and dont take pride in the crs they sell. They buy them broke and charge thousands and capitlize on the poor. These men have no conscience and no Customer service at all. Why would the company hire hot heads? To deter the evil that they do everyday. Im not intimidated by sad human being that are worthless to our society.. #BoycottAutonation

Giovanni Xcalibur Ramirez Oct 2, 2015

Thankfully we did not purchase our vehicle from Vandergriff. Seeing as Vandergriff is the closest Honda dealer to our home we decided to do our service there, plus the previous owners of our vehicle faithfully used this place for all maintenance. We go in for an oil change and the new car sales people are after us. They claim they can get us in a new van for as much or less than what we are currently paying. We have some time to spare while waiting so we are shown a new van. Nothing much different from our 2011 besides a blind spot camera, push button start, and a touch screen display. The new car sales person tries to explain that our 2011 just isn't as safe as this brand new van. He continues to put down the 2011 model and makes it sound like it is some sort of mobile death trap. We say whatever and go inside to talk numbers and after an hour and a half of back and forth junk where he has his finance person come in to talk to us we are $50 above our current payment and nowhere near done with a deal. I demand my keys back from the finance person who reluctantly agrees to go find them. Our service department experience was horrible. We declined the $120 air filter change (do people actually pay that?) and after the service was done they try to say that the two week old wiper blades are worn and want to sell us new ones. I always feel that if you are going to be shady about the little things you are going to be shady over the larger ones and you will not be getting any of my business. I discovered when we got home that the information on the receipt wasn't even ours. Not our names, address, phone number, email address. It is all the previous owners information. I'm sure Tim is wondering why he is getting an email for service on the van he traded in last summer. Several days after the attempt to sell us a brand new car I got a call from a sales manager who gave me a little attitude when I said I wasn't interested in something that was almost identical to what I had. Why would I pay $10-15,000 more for a vehicle that isn't much different from what I have? He said "Humph, well there are some significant differences between this and what you have." I researched extensively before purchasing our vehicle and if I felt for a second that it wasn't safe I would never put my children in it. These sales people need to learn how to sell Honda and not try to push me into a new car purchase with a push button start (is it that hard to turn a key these days?), lane departure warning (I can't say this is a major issue I have while driving), blind spot camera (I always look before moving lanes and if I am not sure I don't go), and front collision warning (I do not dig in my purse or take my eyes off the road while driving because I am DRIVING). I tried reaching out to the general manager after posting a review online that one of his employees responded to. The first person who answered the phone said I doubt he will take your call, the operator said let me page him and sent me to another person who said I'll take your information but I don't know if he will get back to you. Is that really the customer service stand this place has? I'll pass. If the general manager isn't willing to answer my complaints and back his dealership I will gladly go back to the place where I purchased my vehicle and continue to give them my business.

Judy S. Mar 19, 2015

I called a sales rep from this dealership that a friend reffered me to I explain to her (Anna Lane) that I needed a vehicle, mine had started acting up. I provided her with all my info over the phone and she called me back Stated that I needed a co signer. I got the co signer then she called back to let me know I had been approved. My reasons for doing this by phone is to make sure my time is not being waisted along with someone elses . When I got there she showed me a beautiful 2011 Honda Accord which I was satisfied with after 22 days of riding in this car she called me back told me I needed to bring the car back because they should not have put me in a used var in the first place. I was so excited about the car at first so she told me they would have to put me in a brand new car we switched to a 2014 Honda Accord Lx So once again I am excited my very first new car to afraid from the first experience I was kind of hesitant about taking ownership of this vehicle. My payments went up about 100.00 dollars or little over with 3000.00 dollars down which was explained from the start I didn't have. So I decided to walk away from the sale and take my trade back so she comes out with this payment without the down payment which I sucked up and said OK. I asked her will this be the last time I had to come in and do this switched she replied yes. So 3 days after signing the paper work she calls back and told me I had to bring this car back. Omg my heart was crushed. So I called every place I could to find out if they could do this. I spoke to one of the managers named Michael he didn't want to hear what I had to say he hung up in my face. Then the GM called me Yuni Chong he was nice but still trying to get to bring back MY CAR I HAD A CONTRACT SIGNED FOR BACK. SO I finally gave up and said OK just have my trade ready o will pick it up. Then he called back and told me it was OK I just had to re sign a new contract payment went up to 700.00 dollars. Really? After fighting with it just signed the contract and I left. As long as I have breathe in my body I will never buy another vehicle from the ever again. Then not to mention they still owe me a full tank of gas. When plates came in I went to pick them up they tolde to take them to service and someone will put them on. I guess they picked the rudest person to do it. He had a real nasty attitude. I don't go there period for nothing and I WILL NOT REFER ANYONE THERE EITHER. JOE NORMAN THE FINACE MANAGER WAS THE ONLY ONE WHO ACT AS IF HE CARED EVERYONE ELSE NEED TO LEARN FROM HIM JOE LET ME KNOW WHERE YOU ARE AFTER U LEAVE THERE AND THANK YOU SO MUCH.

Canery (disappointed) Jan 22, 2015

On April 19, 2014, I went into Vandergriff Honda to purchase a 2003 Nissan 350z they had in their inventory. The salesman(Eddie Vargas) and others said “You have nothing to worry about” with the purchase of the vehicle but we still requested and left the lot with a 6 month "Platinum" warranty. They did not give us a copy of any purchasing paperwork or contract because they told us it would be mailed to us, which it never was. On 04/23/2014 (4 days later), We were told by the Finance Manager(Brian Ino) that he had "great news" and that our interest rate and monthly payment on the vehicle had gone down and that we would need to drive back to the dealership which is over 2 hours away to re-sign the contract. On 04/26/2014, When we had arrived at the dealership, we were taken into a room with the finance manager(Salah Hoque) and he made sure to point out the new interest rate and monthly payment. He then left the room while we sign the contract. After closer inspection, we then noticed they had removed the warranty on the second contract. When he had returned, we asked him why the warranty was no longer on the contract and his response was "The bank denied you the warranty because your car has too many miles on it." We then asked if there is any other available warranty for us to purchase, and we were told “No. There is no warranty you can purchase”. We then spoke with the used car sales manager(Russell Spargo) about 2 minor problems the vehicle had which were the passenger window motor, and passenger power seat switch and we requested these items be fixed. He agreed and wrote out a repair order for us to take to the Nissan dealership in Killeen. Again after resigning the contract we still never received any copies of purchase paperwork because “they will be mailed to you later.” Which they never were. On 05/05/14, We took the vehicle to the Nissan service department to get the car repaired. After numerous phone calls to Vandergriff Honda to have the repair authorized, we were constantly ignored and were left waiting for the dealership to authorize the repair. The car sat at the Nissan Dealership for over a week and a half while waiting for Vandergriff Honda to authorize the repair. Vandergriff Honda finally authorized the repair payment and we were able to pick up the car over a very minor repair on 05/14/2014. On 07/01/2014, We were driving on the freeway when the A/C began to blow hot air. Seconds later, we heard a lot of loud noises coming from the engine and before we had the chance to pull over, the entire vehicle locked up in the middle of the freeway, in a construction zone. We struggled to pull the car over on the shoulder. I checked the oil and the oil level was fine. The car's temperature gauge never went up and the battery had power. When I attempted to start the car, all we heard was a single thump. The vehicle was unable to even crank. We had the car towed to our house and called the dealership and spoke with the salesman(Eddie Vargas) about what happened but he very rudely responded with "Oh well, That's too bad, We tried to sell you a warranty but you denied it." and he hung up. We then had the car towed to a shop to get diagnosed. We were told that the engine threw a rod and the car needs a new engine after only owning it for less than 2 and a half months and before the second payment of the car was ever made. We have tried everything to get this dealership to make it right. I spoke with the used car manager(Brandon Guzman) and told him the situation and told him how they tried to sneak the warranty off of the contract. He asked if the finance manager(Salah Hoque) offered us to make payments on a warranty. When I told him what the finance manager told us, he said that he would make this right. We receive a call from him 3 days later and were told the only thing they can offer us is a discount on the repair from a Nissan Dealership.

KiaraE Aug 26, 2014

Every single person I met at David McDavid Honda went above the normal standard to treat me with the highest level of respect. Lets start with Moe M. my salesman. He was courteous and professional and did not try to pressure me. He set me up with a test drive on a 2010 MDX and I put a down payment on the vehicle that day. Moe said he would owe me floor mats and the missing rear seat headrests. Little did Moe, or I, know that those headrests are discontinued. They would be on back order until sometime in October. Moe contacted the previous owner and was relentless in securing the original headrests. When we finally got them in, they were in pristine condition. Thanks, Moe. Secondly, I was in and out of financing so fast I was astounded. Honda had the paperwork done in less than 30 minutes. That included my trade-in, my down payment, bank financing and extended warranty. I financed with Honda because they beat my credit unions rate of 2.49%. Also, Moe had given me the extended warranty pricing the day before so that decision was made before I visited the dealership. I price shopped the extended warranty and Honda had the best price. I had to return to the dealership because they forgot to apply my initial deposit on the vehicle, but Matt picked up the phone and called accounting and they found the problem immediately. It was instantly applied to my credit card. Thanks, Matt. Thanks to Rob Tharp the General Sales Manager for his follow up emails to make sure everything was going smoothly. Last but not least, thanks to Julian in the service department. We discovered that the Bluetooth audio on the vehicle was not working so he put me in a loaner car and sent the vehicle over to his Acura technicians in Plano. They told Julian that my vehicle did not have Bluetooth audio even though the owners manual clearly stated the opposite. Julian did not accept that answer, and pushed the factory until they relented and replaced the Bluetooth module. The Bluetooth audio streaming and Bluetooth phone now work perfectly. Thanks, Julian.

Jonathan Aug 19, 2014

Veron Shorter (Service Advisor) gave me FAITH in this Arlington Service Center again! Last two times I came for service, I felt a hard sell to get repairs that were not necessary. I felt like the person helping me was like a used car person pressuring me to get things done for their profit. Even investigated other places to go to get my car serviced even though I have been going to the service center since it was on division street (1992). Decided to try the service center again... thank goodness I got Vernon. He has a down to earth customer service nature where he really listens to you and has a great attention to details along with follow through. When I first got to the service center, made sure Veron knew I had a coupon, he instantly made me feel comfortable by saying a woman used the same coupon earlier and saved a lot of money. That made me smile because I knew he understood how I valued coupon savings! Then when the mechanic discovered a transmission leak he offered to show me it which I declined because I was in the middle of working while I was waiting.... without me even saying anything he offer to get me a rental car so that I could go back to work while my car was being fixed. He doesn't even know how much stress he took from me!!! Every single step that day I felt he was on top of it...... When I left that day he told me to not hesitate to call if I had a questions or concerns. Then he followed up three days later!!! Never once did I feel he was trying to upsell me or get me to fix things that were not necessary instead he concentrated on making me have a stress free car repair service experience. What I did leave with that day, was feeling that I just experienced excellent customer service which would inspire me to come back. Hope Veron's management recognizes his temperament and quality of customer service he provides. If you want repeat customers please model your advisors after him!!! Stop the hard sell approach and instead focus on stress free car repair experience!!! Please give Veron a raise so that I know he will be there when my next service appointment is due. Veron is greatly appreciated! Keep doing what you are doing!!! It is the right way!!!

2006CRV Nov 30, 2013

Starting off we all have had a bad car-buying experience or have heard the horror stories. Having had a couple bad run-ins that had only produced a bitter taste in my mouth and hours upon hours of wasted days off that I will never get back, the people at this dealership turned my view a full 380. Not only was the salesman "Lex" an outstanding example of what you always see dealerships "promise you" he went way above and beyond. The feel you usually get walking into a dealership is one that we dont always want....I usually feel like a fish in a shark cage, just waiting to be tossed around and eaten alive. Not only was this not the case in David McDavid but they were able to work around my budget, get me the car I wanted and provide me with never-before had service in the car-buying world. I have had many a family members get screwed over or someone close to them-if you want an honest dealership, no bs, no wasting of your much valued time then I highly recommend David McDavid as the best option for you and your loved ones. Since buying my new car I have sent all my friends, a few of which ended up buying a new car and others which will in due time. They will treat you with respect and not see you as a sale to a bottom line quota that you always hear about and hopefully have not had to see first hand. There is nothing like having your time wasted and lied to, none of which was present when I bought my new car. They had me in and out in a matter of a couple hours, signed the paperwork and poof-I was driving away in my car. If there is a better dealership out there I have yet to see the customer testimonials in the volume I have with David McDavid. And for the negative reviews that are so few (If any) you know when you see internet bashers and who is actually telling the truth. Again any free time I have outside of work is considered very very precious to me so to have myself take time out of my day and write a review is saying something-more so to me and hopefully to you reading this. If there was a number or star that was higher than I am able to give-I would. -Robert B

Lex Nov 12, 2013

I was in the market for a Honda Odyssey due to a new addition to the family (baby girl). I researched the car on the internet as well as MSRP, Invoice, and the average sales price of the model that I was searching for in this area. After a painful experience at another Honda dealer (see below), I saw that they had the model that I wanted in the color that I wanted. I called and spoke with Jocelyn H. I asked if they would sell it to me at what I thought was a fair OTD price based on my research. She actually offered to sell it to me for slightly less! I drove up and she introduced me to Janet. She showed me the car. We filled out the paperwork, and I was turned over to Aaron in financing. No fuss, no hard sell, just the price that we agreed upon on the phone. Great experience!!! Wait, it gets better. My wife was home with my 3 kids. I was going to have to drive home and pick them up and drive back to get the Odyssey. It was raining. Instead, Janet followed me home (~20 miles) in the Odyssey, and Jocelyn followed her to give her a ride back. When we got home, Janet walked my wife through her new Odyssey and set up her bluetooth phone. Talk about going above and beyond!!! Best buying experience ever and prior cars include Porsche, Audi and Land Rover! Initially, I went to John Eagle on a Saturday because they had the model listed on the internet in the color that I was looking for. Basically, I got the typical sales pitch and tactics. They low-balled my trade-in by ranking my car as "rough" condition. They gave me the song and dance how they were bending over backward and couldn't go any lower. Etc, etc. etc... This took 2 hours. Finally I walked out and they called me 2 minutes later as I was driving and told me that they would meet my terms... I returned only to find out that the Odyssey that I wanted was being held by another customer and that they would find me another one on Monday. There's more, but it's not worth wasting time writing about it.

Urotex Nov 6, 2013

We bought a 2013 Accord at Vandergriff Honda in June of 2013. Initially, we negotiated a walk-out price via email. We confirmed that all we had to do was show up and pick out the color. When we showed up, picked out the color, they added $4k to the price and then circled the fine print saying it was a base price. After walking out and the manager finding us with the email chain indicating the walk-out price, they offered to honor the original deal. Then they said they could not honor it, but would give us the car on the lot for only an additional $500 above their mistake price. Then they said, they would not honor this new offer and would bring in a different car from elsewhere with almost all the same features - fortunately, we didn't care about the discrepancy in the features. All this within about 90 minutes!! So then we go back to the finance office were we got some deals on warranty and the neat skylink anti-theft system, etc. OK, we're happy and know the pain should be over and we'll pick up our new car later in the day. After calling the dealer several times after the time they told us they would call, they finally told us the car was in and only had to go through the wash. So we pack up the kids and go to pick up the new car. Only the car in the wash was for someone else!! The next day, the car is there and ready. Now they have the VIN and can complete the paper work...fine one more signature!! Then they say they won't honor the deals they offered in the finance office. OK, that's it, give me back my deposit, I'm leaving!! In reply, they decide to honor the finance offer. Fast forward 3 weeks. Where is the letter/communication activating the skylink? Where is the call/mailing saying the plates are in (which should have been in after 5-10 days after delivery). More calls to the dealer: plates aren't in (received letter next day saying plates are in); they will activate skylink. Fast forward 2 more weeks: what's up with skylink? they say skylink was never installed and we need to bring car back and wait 90minutes for them to install it. The only redeeming part of this whole fiasco is that Vandergriff tried to make up for their incompetence each step of the way.

TomS Aug 24, 2013

On Thursday 8-15-13 I went to Vandergriff Honda in Arlington to buy a cash car. As I approached the entrance, I was greeted by a salesman. He ask if he could help me. I told him I was looking for a cash car between 5 and 6 thousand dollars. He said they just sent some used cars to auction but he would check to see what was left on the lot as soon as he finish some paper work. I sat for about 30 minutes with no help. Salesmen would walk by and speak and keep walking. Nobody ask if I've been helped or if I needed some help. Finally a young salesman walked over and ask if I've been helped. I told him that I spoke to someone over 30 minutes ago about buying a used vehicle. He said they were probably looking over the inventory. Well 20 minutes go by and still no help. He finally came back over to me and said he would help. We went outside and looked at several vehicles. We finally settled on a 2005 Pontiac Vibe. After the test drive, I said I would buy it if they fixed a few minor repairs including the check engine light. We went inside and completed the paper work. Since the salesman who helped me didn't come in until 11:00am the next day, I decided to wait until he came to work to finalize the sale and get the vehicle. About 11:15 the next day, he called to see if I was still coming in. I told him I would be there within 30 minutes. I had a friend drop me off since I would be driving the vehicle home. We went into the finance office and completed the paper work. The salesman went to get the vehicle. About 15 later, he returned and said the vehicle wasn't ready. The mechanic said it wouldn't be ready until Monday at the earliest. I told him that was unacceptable. I wanted to speak with management. After speaking with management, he explained that they wanted to make sure the vehicle was properly checked before they released it. He said they could probably have it ready by Saturday. I ask to speak with the mechanic who was going to work on the vehicle. They sent the shop foreman instead. I told him I didn't want to buy a vehicle if I was going to have problem with it six months later that would cost me more than what it's worth. He said once he put it on the monitor he could fix the problem that exists at that time. Six months from now it could be something else. He promised to include what he fixed with the final invoice. Saturday around 2:00pm I called to speak with the salesman. He was busy with a customer. He finally called back about 45 minutes later. I ask if the vehicle was ready. He said he would check and call me back. Around 5:30pm he called and said the vehicle would not be ready until Monday. He went on to say it's taking so long because there were 14 more used vehicle they were working on ahead of me. I knew then that there was something wrong with the vehicle that they were not telling me. When I told him when I purchased the vehicle on Thursday, I was suppose to pick it up Friday morning. He became upset and said he never promised me the vehicle would be ready on Friday. At that moment, I lost ALL respect for Vandergriff Honda. Why would I close a deal on Thursday knowing I can't get the vehicle until Monday at the earliest? I truly believe the owner of the vehicle traded it in because it was going to cost more to fix than what the vehicle was worth. Today (8-19-13) I will be there when the doors open to cancel the contract. Since I never drove the vehicle off the lot, technically it still belongs to them even though it's paid for. If they would have been honest up front, we could have work together. But what it came down to was a young salesman trying to meet his quota for the month and a dealership trying to get rid of a lemon.

Mr Carwell Aug 19, 2013

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