AutoNation, please be truthful to your customers. We deserve it because we are trusting you to buy a new car (one of our life's highest spending) * This review is specific to AutoNation Honda Lewisville, not generic to America's #1 Car Retailer - AutoNation I bought a new Honda CR-V EX (2019 model) here in September. AutoNation swindled me with a worthless protection plan. They told me that they are selling me the Honda Care Platinum plan (the highest protection plan available - Sentinel). Later, when I called Honda customer care for verification, I got to know that my plan would only cover for the oil changes and tire protection. I had confirmed the plan details multiple times with the salesperson (as cheating is very common with this plan). They repeatedly told me that this plan would cover all parts, including labor for the full protection period. That included protection for hail damage, damage to the windshield, accidental damage to the interior (liquid spills, damage to the electronic parts caused by extensive usage, etc.), oil and filter change, tire protection, etc. They even told me that the plan would cover for regular wear and tear to the parts (like brake pads, wiper blades, etc.). (Just so you know, I could not find any protection plan in the market that would cover for wear and tear damages). I reached out to sales manager, business manager, finance manager, new cars manager and the general manager for help. The new cars manager and the general manager responded to my complaint. But then never provided me with any update. Finally, I reached out to AutoNation's corporate office to escalate. The dealership immediately helped me to cancel and refund this plan; then pretended that cheating never happened. Of course, they could not say it was a misunderstanding as I had sent over a dozen emails asking for my plan details AutoNation must make the escalation email public. They never acknowledge or update on the complaint status(maybe because they have too many to address). I followed up 5 or 6 times before they gave me the real email address for escalation. I must admit some good points about this dealership. - Reasonable price (my car's base price was $25,277. This price was a bit higher because it had tinted glasses and door protection package. I bought it in September; 2019 models could be cheaper now with Honda offer) - The good interest rate on financing (1.90%). They started at 5.99% and told me that I can refinance anytime. But I refused. - They treated me with courtesy (till the sales completed) If you are planning to buy a new car here, please do your homework before visiting the dealership (sharing from the lesson I learned). - Obtain an online quote (using truecar.com or Costco car buying). - Visit one other dealership to negotiate your best price before going to AutoNation (don’t just call, visit a dealership). So that you can accept AutoNation’s offer only if they can beat your current best offer. This simple step might help you to save $1500 or more! - I do not recommend buying a protection plan from them. Even if you do buy a protection plan, be sure to contact Honda Care to verify the plan details. Don’t be fooled by “6 Years/75,000 miles” or be deceived by the “spilled coffee replica” on the business manager’s table. They may be lying to your face!
Leo Paul
Oct 28, 2019
