Ali and Mehndi were great.

Great friendly service! Appreciate all you do to help us out James!

Always a great experience. This is my second car from them. Very reliable. I dealt with Ahmed and Aiman this time. Very professional and smooth process. They will make you understand about all the doubts no matter how many times you ask. Just awesome.

Absolutely the worst customer service. The service department won't call you back. Part is on back order. Ready to dump my Honda Accord. Place is a joke

Staff member Ashlyn was very helpful, she has complete knowledge about her work. I am satisfied and will always be there for my Honda Pilot.

JJ was very very easy to work with. He made the process super easy and without confusing things. Very professional and would def come back again.

6 MONTHS LATER EDIT: These guys are GREAT... until after they've sold you a car then it's COMPLETE SILENCE after that. Their customer service is the absolute worst. I've called and left messages, emails, and talked to someone on their chat feature and no one has gotten back to me yet, which is sad because I loved dealing with them and would have loved to purchase another car from them, since the one that they sold me was totaled, but I wouldn't buy a license plate holder from them now and they give those out for free. I worked with Theo (my salesman) and Ali (the finance manager) and I couldn't have had a more pleasurable car buying experience. Ali was able to find me a better rate with a warranty incuded and Theo has made two follow up calls within a week of me purchasing my vehicle, so my dealings with Autonation Honda Lewisville has been a 10 on a 1-10 scale and they are highly recommended.

Had a great experience, I went a week earlier then my appointment because I mixed up the dates, they still took my car and had the problem tracked down within 24hrs. Thank you

So far the experience has been horrible. I was mislead by the sales person and then horrible communication from the sales person after having issues and getting what is owed on fixing original issues. It has been a nightmare from the get go, as I set here writing this review I am awaiting a call from the General sales manager Ali for over an hour when it was supposed to be 30 minutes later. Just get me a loaner/rental , fix my car, and live up to your claims of taking care of your customers. After all we are all only as good as our words.

I bought new Honda Pilot 2022 a few days back. I was tricked and was sold a six-year Honda Care "Sentinal" plan by portraying its bumper-to-bumper warranty and maintenance plan (VSC and Maintenance plan together). When I came home I saw its just Sentinal plan, and covers only oil-changes (and a few roadside and concierge services that I don't need). Basically, I didn't want Sentinal plan, and would not buy it for the price that I paid. Christopher Douglas from finance deceived me with the below lies to trick me into it: 1. I can get a Honda Care plan only at the time of buying the car. 2. It can't be cancelled or refunded once bought. 3. It's a bumper-to-bumber warranty and maintenance plan. I called Honda Care and found out that this is not true. They said they can cancel it and refund me full amount before 60 days, but it's not showing up yet on the system as it's not yet processed from dealer's side. So I should ask dealer to cancel it. But I am trying to reach the dealer's finance department and no luck. I even left a message for Christopher but did not get a response. The sales process was good and smooth, but dealing with finance department has left a bad after-taste and cost me money as well.

The used car dept are crooks. They put vehicles on lot that are unsafe and not inspected prior and don’t stand behind the 90 day dealer warranty. They talk to you like trash as well. I’d suggest another dealership then this place! This dealership lacks customer service from sales, service, and upper management.

Autonation Honda of Lewisville was AMAZING. I just financed a ‘22 civic sport, my first ever car and the whole experience was just so smooth and easy. I didn’t really have to deal with crazy up charges or market adjustments or feeling like I was getting “scammed” for lack of a better word. Nick Schultz was my guy from the start and he was awesome! I had been car shopping for a while at a few dealerships and Autonation Lewisville with Nick was the best I could ask for!!

I was impressed by the professionalism of Mr. Fletcher who sold me the car and by how easy and painless the process was. I was not held hostage at the dealership in the vain attempt to sell me stuff I didn't want and the whole purchase only took a few emails and a couple of quick calls. And, last but not least, I really like my very hard to find new car.

Good Experience with Sales people pullum and Dug.

Services and repairs are top of the line.

Been coming here for years - Nick helped me get a new car/trade in. Easy process from start to finish. He even let me know when potential vehicles would be in stock to look at! Thank you for all the help!

Ashlyn was great at Auto Nation. My daughters car had some minor maintenance and she responded quickly through texts with price estimates and got the services done I agreed to have done. Everyone was friendly and helpful.

The service that Auto Nation Honda in Lewsville give to me always excellent. They are realiabkecompany and very responsible. In other words they go the xtra mile for satisfy customer.

Eric is very helpful and my car purchase went very smoothly.

Typical skeezy dealership. Got talked into a warranty on my car that I was told I could cancel at any time. It has now been over 6 months of me trying to cancel, but I keep getting passed on to other people or cut off entirely. If they can’t make money off of you, they don’t care about helping you.

Great customer service from Mr. Ryan!

To the people at Auto Nation Honda Lewisville thank you for the great service. On arrival, Janet greeted me quickly. I expressed what I was looking for and just happened to be at the right place at the right time. She informed me that a truck was enroute with the exact model, trim, and color vehicle I wanted. Janet was patient and did not employ any sales pressure tactics during my visit, which is refreshing compared to past experiences. She applied my requested discount and agreed upon trade-in value. I also want to acknowledge the finance manager, Christopher. He was very professional, knowledgeable, and patiently explained everything to my satisfaction. My only gripe is how long the process takes to purchase a vehicle. This seems to be consistent in all my car purchasing experiences, so I won’t hold it against Auto Nation considering the difficulty and scarcity in finding new vehicles and specifically the model, trim, and color that I wanted. One last acknowledgment goes to the very helpful rep at the parts department. He was able to research and locate a car door cable assembly I was needing for my other Honda. Overall, my experience at this dealership was above par and I hope the individuals I mentioned receive the acknowledgment and recognition they deserve.

Our experience at AutoNation was great. We bought our first Audi with Demareo in 2019 and had another great experience last month. We will definitely be back!

This place is awesome! Cynthia helped me thoroughly understand what was going on in my car and kept me updated via text as they were working on it. There was a complimentary shuttle, which was great! Overall, I highly recommend coming here for all Honda needs! :-)

Mr. Ryan was an amazing help. Wonderful customer service all around!

Very grateful for the the excellent support by Cynthia Cortez

On Dec 27, 2021, I took my 2009 Honda Accord in for a TPMS indicator light and for a broken trunk spring. I had scheduled the service the week before using the AutoNation website, where I specifically mentioned the 2 issues. When I dropped the car off, I was told that they were short handed and they might not be able to get to my vehicle that day. I was provided a ride home. The next day, they texted me that they didn't have the parts for the trunk and that those parts wouldn't arrive until Thursday. They had the parts for the TPMS issue. On Thursday, I had to remind them that I needed a ride to the shop. After I picked up the vehicle and drove home, I looked for my prescription sunglasses that I had left in the car. They were missing. I texted the shop asking if they knew about those sunglasses that day have not yet received an answer. While they did fix the TPMS and trunk spring as well as provided a ride between my home and their location, I had to wait 3 additional days to get my car repaired (I specifically mentioned the trunk spring in the appointment) and my prescription sunglasses were no longer in the vehicle. I had just replaced the lenses in those sunglasses and it will take almost $800 to replace them. I had bought the car at that location when it was Bankston Honda and have used them for my services since. I will find another location for my future services.

terrible

I arrived for a scheduled oil changed appointment. I was told the wait would be 3-3.5 hours on arrival with my toddler. I did not have alternative transportation planned, which was fine because I had packed a lot of snacks. However, the kids play area was also closed due to Covid. It was very cold out so we were only able to walk outside briefly. The staff was very nice and thorough with my inspection, but the car wash was also down so I didn’t receive a car wash. I waited 2 hours vs the 3-3.5 hr time. Unfortunately, I will probably go somewhere else for future oil changes for time and cost savings.

I hate leaving bad reviews. But I truly believe I need to. Look, during these Covid19 times, I get it. Inventory is low and no one is truly offering a discount, but that isn't my gripe. I feel deceived and lied to, after agreeing on everything and waiting about 3-4 weeks for the car to arrive from the Manufacturer. In a nutshell, they told me they would give me XXX amount for my trade in, and they will pay off my remaining balance of 2K. I was told multiple times during the negotiation process. By the salesman and by the Sales Manager. "We will give you X value, and we will pay off the remaining balance with no impact to the value we gave you" Seems pretty straight forward and I was happy with what was promised to me. The day came when the car was finally available. I go to the dealer and they pull out the quote and everything was smooth sailing. I agree and I say, great, lets get this moving. So I am now sitting with the finance rep. Keep in mind, I show up at 130pm and it is now 430PM by this point. Hes going through the numbers and he says. Is there a payoff I said, Yes, its this and I was promised that the value to put into the new car will not be affected as they will pay off the remaining balance separately (By the way the total value of the car if they just gave me what they promised me, wouldve still been about 300 USD lower than what carmax was wiling to give me, I wanted to trade in to save on taxes). Finance guy says...I was not informed by this..he goes to his boss, and he comes back and said..we cant do that. I call the salesguy I was working with, he knocks at the finance guys door, and the salesguy says..yes we told him that. But the finance guy tells the sales guy in front of me...we cant do what you told this guy. Im upset at this point, because of all the waiting and now we are at the finish line, Im being told pretty much what was promised to me is not happening. Im walking out clearly upset, sales guy says..Ill call my manager he isnt here...we will work this out. Only to be texted an hour or so later that technically they cant do what they promised me. RIght here...This right here..is one of the reasons why so many people hate dealing with car folks!!! Finance guy kept saying its a miscommunication. That isnt a miscommunication. That is straight deceiving a potential buyer, hoping that I would be stupid and emotional and just go with whatever they say. I know with covid we are all struggling, but this place left a really bad taste in my mouth and I feel lied to and my time wasted. Go somewhere else!!!

If it was possible for me to give this place less than 1 star or no star at all, I would. I have had 2 dreadful experiences at this establishment. First, a couple months ago, I went to this dealership to pick up my boyfriend’s car while he was at work. When I got there, I was aware that I would have to wait, so I prepared for that. I was told it would be an hour or so, and I understood. However, what I did not prepare for was waiting for almost 4 hours with absolutely no updates from the service team, specifically from James Norris, our assigned service advisor. It was extremely frustrating to see people who came after me leave hours before I did, until eventually I was the only one in the waiting area, still with no word from any of the staff. After those 4 hours, James finally came to me and said that my boyfriends car was ready to go. I brought up my frustration about being left completely in the dark about the wait time and James responded that he “tried to find me” but eventually couldn’t. However I knew he was lying because for all those hours, in that open waiting space, I was sitting in the same spot the entire time. And today: My boyfriend dropped off his car due to his front drivers tire pressure being at 24 psi. I went a couple hours after to get something from the trunk of his car, and while I was there I got to speak to the service advisor we were assigned this time: Michael Malone. He said that the tire pressure could have fallen that low due to the temperature change, however it’s confusing that it only occurred to 1 tire. Michael and the manager, Skye, both claimed to have tested the tire for leaks and holes by dunking them in cold water, however there were no indications that this occurred. The water may have dried off, but the tires were still dusty. We understand that cleaning the tires is not what they did, but if they were really dunked in water as they alleged, then there would be some indication in the tire tread that it really was dunked in water. Their attitude and the poor answers they gave us led us to believe that they really didn’t do those tests. If something happens to my boyfriend and/or his car due to the incompetence and laziness of the service team of AutoNation Honda Lewisville, they’ll be liable.

Best experience when purchasing a car!! TJ was great he definitely helped me fine exactly what I wanted!

Stopped in at Autonation late one day during holidays, New Years Eve when they only had 2 service advisors working and one of them Michael Malone, was kind enough to help me out. Although I had to leave my car overnight he made sure I could get a ride home and arranged for the shuttle to pick me up the next day. Repair wasn’t a quick fix as I needed a new starter. Michael has helped me in the past and I find him to be honest and thorough. I only get my car serviced at this same dealership.

TJ was the best he got me the best deal and the best car!! So excited! Thank you so much!!

i purchased a car from this dealership. sale department and fiance manager are great. the service department is horrendous. my car ended having some minor issues that needed repair. so i took the car in and they said it will need to stay for a few days. which is fine. 2 days pass by with no updates. i called and called finally someone responded and then im told they will need my car for until Monday or Tuesday. this is on Thursday that im being told this. im over here paying for a rental now, because the dealership will not provide a loaner. even though they are keeping my car for a week. so fast forward to Monday, i called 8 times and received no information on my car. one lady took my info on the 8th call. no call back. here i am Tuesday morning. from 8:30 til 10am. i have called 6 times and no one response. this crap is pathetic. calling 14 times and no response. the only reponse i got the first time was that my service is on vacation and that the person cant help me. she puts me through the manager and his phone line goes to voice mail. actually i don't even think they have a manager. because every time you call to get an update on your car. the call goes to his phone and the dude never ever answers the phone

Went to get oil change/tire rotation. Arrived early for my 10:20 am appt. took about 30 mins then they got my truck back there to start on it. Not bad for a wait at dealership. Well a hr passes so I start walking around and see that my truck is on the lift, cool any second now. Wait another 30 mins and see it’s in the parking lot awesome it’s done. NOPE. Mr not so friendly and smart alic mike Malone says oh yeah your oil pan plug is stripped so we can’t change your oil. Ok. Did you rotate tires at least? No we can’t work on your truck. So your telling me my truck was back there for almost 2 hrs for nothing. Because “plug was stripped”. Wait it gets better. Was told that I need to go to the shop that changed oil last time and tell them it’s stripped. Ok no problem that’s my usual go to. And what ya know they get up under the truck and the plug comes right out. Hm. But I’m waiting for them to call me back. I have left mike Malone direct vmail to his number but no return. Cause it’s time for them to get me back in and make it right. But yeah only reason i came here is cause I had free oil changes and it is the closest autonation. I’ve had one done here a few years ago and it was so much better. Not sure what changed but y’all Need to figure it out.

Second time purchasing from this dealership. Great team - from sales to financing. Got great amount for my trade. I had gone to another Honda dealership and they offered a few thousand lower than Autonation, only to try to haggle with me over the number. I appreciate that the sales team at Autonation is straightforward and doesn't use high pressure sales tactics. They also don't add a bunch of items to the cars so the starting price isn't as high as other dealerships.

It was fast and easy to sell my car

Very good customer service.

Good location, good service! Put a down payment on a new car tonight.

I purchased a used Cara from this dealership. Sales men and fiance guy were great to work. My car ended up having a problem and I schedule an appointment to have it looked at and worked on. Well the lady at the service department told me that she is gonna have to keep my car for a couple of days. Because her advance tech people are backed up. I asked if they could provide a loaner car, since they wanna keep it. I got told that they don't hand out loaners and that I would need to speak to sales department. Sales department manager flat out said they have no cars available to loan out. So now here I am stuck at a dealership with no car for who knows how long. Plus there the ones who supposedly do a 115 point inspection on the cars

Working with AutoNation Honda in Lewisville was the best experience I've ever had purchasing a vehicle. I shopped several Honda dealerships and found Honda of Lewisville had the best prices by far. I worked with 3 people at the dealership and they were all top notch individuals. Thank you Sonny, Jeremy, and Hilary for a great experience.

I'm sure they are super nice when you can actually get them to answer or to call back.

Autonation Honda of Lewisville did amazing work on my vehicle. I brought it there for an oil change and battery and was out in less than 2 hours! Highly recommend!!

The salesperson, Kenny, has been so helpful through the whole process. The Service department is very nice. I really like my Honda Pilot. p.s. my grandsons are happy with Grandma's new ride.😊

Poor customer service

Recently I visited AutoNation Honda at Lewisville to sell my 2021 Accord Sport. I met with Ahmed Al Sheikhly, who is one of the best to deal with. Very knowledgeable about the buying process and I had a very smooth experience selling my car. Ahmed personally made sure that the entire process was done quickly and absolutely hassle free. One of the best experiences I had at a car dealership. I highly recommend Ahmed at AutoNation Honda Lewisville.

AutoNation Honda Lewisville - will be contacting BBB as well. An absolute nightmare of an experience would rate negative stars if I could. This is quite the review, and honestly unbelievable if I had not experienced it myself. On 12/8 I decided to get my Jeep Grand Cherokee's value on KBB as I am getting married next month and it's a vehicle we will no longer need. I was just seeing what I could get for the vehicle to get an idea, with no real goal in mind. Now when they say care salesman are sleezy, unethical, immoral, xxxx bags, "they" were describing Medhi at Auto Nation Honda. Medhi called me on 12/8 to express interest in my Jeep. I told him on the phone that I live in Florida for work, and the Jeep was kept in Texas so any sale would involve me flying to Texas to bring the Jeep to AutoNation. Medhi kept in contact via text message (which I have saved and will be sending to AutoNation franchise HQ, as well as the General Manager), Medhi text me on the morning on 12/9 and asked what offers I had on the Jeep already, because "they had extremely low Jeep inventory" (hold on to that thought). I explained I had one offer for $22.5k from a dealership that was 3 hours away from Dallas, so if he could beat or match it I would gladly come to him. Medhi explained via text message that he would "match or beat that price" and that he "agreed to purchase the Jeep". I explained to Medhi that I would have to purchase a plane ticket to sell the Jeep, and confirmed I had a theoretical "deal", Medhi agreed. I checked in with Medhi before I purchased my plane ticket, as well as throughout the week leading up to Friday 12/17. Medhi continually confirmed he wanted the Jeep at $22.5k, I even messaged him on the way to the airport the morning of 12/17 just to confirm once more, which he did. As I land in Houston, Tx at my layover I get a text from Medhi that read "Sorry, management no longer is interested in your Jeep, they said we have enough Jeep inventory".... I was in absolute shock, and I had one more plane to catch to get to Dallas. When I landed in Dallas I drove straight to AutoNation Lewisville where they had no Jeep inventory at all, and Medhi explained that this whole situation was my fault, and that "I should not be stressed since I flew here, did not drive"... I asked to speak to Medhi's boss, which he replied "no". I went office by office until I found Chris, the sales boss. Now Chris, Janet, and the rest of the upper management were great and attempted to fix the situation. I spent the next day traveling across Dallas to try and get a deal close to what Medhi had made me fly all the way out to Dallas for. After wasting an entire day, I could not get an offer close to Autonation. I went back to AutoNation and they finally agreed to purchase the Jeep for $4k less than the original offer, which I had to pay $700 out of pocket to cover the remainder of the loan, $1,000 in plane tickets, and the worst buying experience of my life. I have saved the text messages and learned a valuable lesson in NEVER trust a car salesman's word, especially ones named Medhi from Autonation Lewisville. PLEASE stay away from this place and take your business elsewhere.

The entire process was smooth and well advised. Given timely updates. Overall great experience

Someone named Ahmed is pretending to be an individual buyer and making multiple offers on my car. When I agreed to the price, then he tells me to go into Lewisville Honda to get it appraised. Definitely feels like an unethical way to lure sellers to go into their dealership.

Great service.Highly recommend Mike Malone.

Went to go get my car diagnosed for a check engine project, I was first introduced to a kid name Collin who had the WORST customer service ever. I currently have a personal mechanic that does all my work but I had to get a software update and Collin had the NERVE to tell me “this is why you don’t take your car anywhere else cause it won’t be done right” like EXCUSE ME?! I’ve had a personal mechanic for YEARS! And then CONTINUED to argue with me, i ended up having to hang up on him. I also called the denton Honda just to see if i could get a better experience which I DID but since i had to tow my car in, i HAD to go to the Lewisville location and regretted that instantly. And just fyi, whatever I do to my car is my business. So WHATEVER you do, do not do business with him or even THEM. And on top of everything, they tried to charge me over 1k for a part that legit cost $200 MAX, taking to my mechanic who’s doing it for half the price. Seriously the WORST Honda ever. DON’T GO THERE IF YOU DON’T HAVE TO!

The worst dealership I have dealt with. Very pathetic customer service especially after the car is sold. Worst Finance department. Edit - Autonation just replied to this review but in these 3-4 months they never replied. just so to show people they communicate but actually they dont

After my old Odyssey was totalled, we needed a replacement ASAP and the process for purchasing in such a low volume period was intimidating. I was also unable to travel to many dealerships to "talk numbers". I was incredibly thankful to get connected with Suleman at Autonation. He went above and beyond to make our purchasing experience as easy as possible and was more than willing to help us over the phone/internet. He helped me find exactly what I was looking for and Autonation gave us the lowest quote around. I would HIGHLY recommend Autonation, and specifically reaching out to Suleman!

Super quick, no nonsense. Everyone's happy to help.

Bad customer service

Suleman was amazing! I’ve never experienced such VIP service when purchasing a car. The entire process was efficient and swift. I was able to do a lot of the process online! I would recommend this location and Suleman specifically as your associate!!!

Excellent Staff! Chris Douglas and Eric Kirksey are Amazing!

No hassle with pricing and the staff is very attentive and responsive. I’ve purchased many vehicles and this dealership is by far the best that I’ve ever experienced.

I was able to get my state inspection done without any issues! It was my first time here, I was most impressed they had someone greet me at my car, so I didn't ever feel "lost." Then I was shown the waiting room and my car was done relatively fast. I needed a light replaced to pass inspection, and they were able to replace it at a very reasonable price.

I regret buying a vehicle with them. They never call you back and they don't care to help out their customers. Been trying to speak to someone for over 2 months, left messages and no one bothers to return the call. In the facility, the employees just walk by and don't even acknowledge you, only one older gentleman asked me if I was being helped. Worst experience ever, their customer service is the worst. I will never purchase another vehicle there.

Mike was very helpful and informative when servicing my vehicle!

I went into AutonNation Honda after speaking to Janet on the 14th of December for prices of civic sports 2022s. After agreeing that they she would be able to come close to a price range that I had in mind, I decided to head on in. Interaction was good, I was told most cars were booked, to fill out a credit app, and they’ll put me on a list to see if someone canceled, and I was also told what the out door number would be. I agreed, filled out an application and left, being told I’d be contacted once car comes. I got a phone call a hour later from a Sales manager saying they had a used civic sport, also 2022 with 3500 miles at another location they could match the finance numbers with. I agreed upon it and headed on in. Once I got there I was shown the total price for the vehicle, and it was marked up by 4500 from the total price of new. I stated my differences and how I wouldn’t be able to move forward due to the huge discrepancies between the price. She stated it was a market mark up, I said no thank you, I’ll wait for the new one. On my way home, I get home, and I got a phone call from Janet stating they got the exact car (2022 accord special edition sonic grey) I wanted and after working out the numbers it would be $4000 down. after asking specifics on the numbers, I agreed without negotiation. I stated to Ali, due to the original deal for the civic of 2k down, and now 4K down for the accord, I needed a week to come up with 4k( I had to cash crypto, they don’t take bitcoin) I was able to give some money down ($1700) and the rest ($2300) by next week. Ali agreed. I stopped by the Dealership the next morning (15th) to drop off $700 with my credit card (s) to show I was serious, with a promise to bring in 1k cash in a few hours when I got the chance. When I showed up at 5:50, I was brushed off by the finance manager to bring the money altogether later “ as they don’t collect a little bit of money at a time” I told him about the agreement Ali and I had, and I’d rather they have the money in their position as that would complete my part of the the initial agreement. after a half hour of no response. I approached an agent, and was told “she doesn’t know she was just helping earlier” and to ask the manager. I went to the manager and he said he was sorry it was taking long but he “only had 2 people.” I did tell him I understand and I was just here to drop off money and it’s taking forever. He said he would try to hurry up, and proceeded us to wait another 30 mins. In between the wait, a guy approached me and the person that accompanied me with small talk, which led to discussing the vehicles we were seeking out. He mentioned he checked out the car I was purchasing, and was maybe purchasing it. In my mind I thought he was joking as that couldn’t be real, as I was closing on the vehicle. I brushed it off and kept waiting. Then I saw them putting temp tags on the car. I approached the rep who was putting these tags on and I asked him if they sold the vehicle and he said yes I have to talk to the manager. WHAT A NIGHTMARE. These guys really settled on loan terms, took my down payment on a car and sold the same car to someone else in a matter of hours. I already didn’t like dealerships, and now I’m forever scared. Thanks. I’m sure Wayne Huizenga would be proud. This has been forwarded to Michael Manley, CEO OF AutoNation, & TX DMV

Do not buy used cars here. They sell lemons!

It was a pleasure working with Ahmed!

The worst dealership I have dealt with. Very pathetic customer service especially after the car is sold. No one replies once the car is sold. Worst Finance department.

I had a new battery installed about a month ago, and it failed within that time. After getting a jump I drove to AutoNation and they replaced my month old battery with a new one no questions asked. I inquired if other customers had similar problems with their new batteries, and they said occasionally a new battery will fail but that’s the exception not the norm. Took about 30 minutes to replace. Very pleased with their service and quick action.

Fast and efficient service. Mike and the initial inspection (apologies I didn’t catch the name) were awesome. Gave me good ideas to get rid of rodents entering hood. Appreciate it guys!!

Very kind, straightforward, and honest.

Truly one of the best experiences with a car dealer that I have had. At first I went to a dealer closer to my home and had a horrible experience. After a referral to AutoNation Honda Lewisville, I contacted them and the process could not have gone any better. A huge shout-out to Jeremy and Sonny. Kris was awesome from the start as well. That is an amazing team they have there. Thank you all for making this process so wonderful and helping secure my daughters first car! You are the best!

I had the BEST experience buying a car! It all started with Jeremy answering my request about the car, then I believe two days later, I was able to stop in and see the car. I immediately felt comfortable with Jeremy, he is a sweetheart and the trust was there. Then, Mike in finance was awesome too!!! I really felt the entire staff including Richard the manager was why I had a great experience! THANK YOU Auto Nation for making what is often a stressful and not so trusting transaction be the complete opposite!

Tried buying 2 different cars from this place one preowned an one brand new , and in both cases everything went fine until they found out I had my own financing.!.! All I needed was a buyers agreement and a title agreement sent to my bank an done deal.!.! They lied multiple times saying they would send the documents but NEVER answered my calls or returned any of them.!.! My suggestion is DO NOT BUY ANYTHING FROM THIS PLACE IF YOU HAVE YOUR OWN FINANCING because once they see that they can’t OVER CHARGE you with there own banks with interest rates then your useless to them.!.! And don’t t waist your time telling me how much your sorry I had a bad experience and you’d like to make this right I’ve read the other bad reviews and see how it’s all the same experience , no one at this place even cares enough or respects peoples time enough to return a phone call.!.! HORRIBLE CUSTOMER SERVICE from the top of the company down to the bottom of the barrel.!.!

Took my Accord to AutoNation Honda for an oil change/antifreeze check and received an all-points check/fluid tops. Props to service advisor Ryen Levi, who followed what seemed a solid step-by-step process for intake of my vehicle, which instilled confidence in me that attention to detail is high priority at this dealership's service department. In addition, Ryen informed me of my ownership entitlement to no-cost replacement of headlight assembly to amend issue with running light early burnout (known recall/extended warranty issue--otherwise would be hundreds of dollars to replace). I had forgotten about this issue (had planned to ask service to pull fuse if possible so both running lights would not function, but instead all is good-as-new now. Although I had forgotten this issue at the time while being concerned primarily with winterization, Ryen noticed the issue during intake, ensuring that I went home extra happy about dealing with AutoNation Honda Lewisville. Also very happy with post-service consultation that prepares me for what I might need over the future of ownership, along with a review of all the things that are in good order currently. Peace of mind—Thanks, Ryen!

As always I received excellent service

I purchased a VW Tiguan from AutoNation Honda Lewisville yesterday. From the beginning, Sonny made the process so easy by getting me the cost breakdown via email before I even got there. When I got there, I was greeted by two gentlemen that had nothing to do with my purchase, but already knew what I was there for. They already had the car pulled up, my credit run and immediately took my trade in for evaluation. Sonny and Isaiah worked amazing as a team, keeping us entertained while we waiting and made it a very personal and fun experience. They instantly got me where I wanted to be with financing, completely hassle-free. When it came down to signing the paperwork, Andy (the finance manager), was so personable and made that process entertaining as well. All around 5 out of 5 highly recommend. That was, by far, the easiest car buying experience I’ve ever had.

I purchased 2 new cars a year ago. ever since then I have received excellent service from AutoNation

After getting a sob story from a local McKinney dealer about how they needed to justify forcing on me the 6K in add-ons to the Civic Sport I was considering ($395 for wheel locks, come on), I received a call from Doug at Lewisville Honda on an EX-L they were expecting. Although he didn't have the actual price or Vin# at the time, he informed me of what the exact model just sold for and what the out the door price would most likely be. A few days later when he did receive all the info, I quickly received an invoice showing the Vin and what the exact out the door price would be. The out the door price for my EX-L was less than the Sport I was previously looking at and I didn't have any surprises when I showed up at the dealer. Other than a long wait to get to a finance person due to the volume of sales they had that day, it was one of the easiest car purchases I have made. I would definitely return to them for my next vehicle, a top notch car dealership, highly recommended.

Es realmente triste como tardan en devolver el down Payment cuando los del error son ellos,tengo tres meses esperando mis 2000 dll

Suleman has given us the best attention we've ever received in any dealership! He went out of his way to help us buy our new car and even offered to help me refinance my current car at a better rate!

great service and price.

I had the pleasure of working with Collin. He is very professional and sweet! I went in for an oil change and to replace a tire. The tire wasn’t in stock but he got it delivered next day and as soon as the tire came in, he called me as promised! You guys do need to get that car wash fixed. I can never get a wash with service, because it’s always down lol. Thanks again Collin and the maintenance team for all your help 🙂

pésimo servicio 😡, me hicieron un tramita mal ,me mintieron durante un mes y ya hace tres meses sigo esperando mi reembolso, en verdad el trato es muy malo

Had a wonderful experience purchasing my first car from AutoNation, the sales rep Shjon was extremely knowledgeable and worked very quickly both over text and in person to assist me. Management made a few appearances to make sure that everything was going smoothly. Overall wonderful experience thank you AutoNation.

Pésimo servicio 😡, hice un proceso de compra el 7 de septiembre, y el 28 de septiembre me dijeron que hubo un error que no fui aprobado y sigo esperando mi down payment de 2000 dlls

I couldn’t be any happier with my experience at auto nation Lewisville! Val, Sonny, and Michael are the dream team when it comes to the process of purchasing a vehicle. Not once did I feel pressured to make a decision and were completely honest with us every step of the way. I still talk about how amazing they were to anyone who asks about my new car. Highly recommend and can’t wait to continue to use their facility for our maintenance!

Es un pésimo lugar, no les recomiendo entregar el dinero antes de el trato ni firmar nada que no hayan leído, ya que ellos te roban sin que tu te des cuenta.

it is a nice place for honda cars.but unfortunately they have no stock for now.

Do not buy are vehicle from them, bought a car put 1,200 miles on it and it broke down 1/2 way to my destination. Brought it to a mechanic and he said the oil pan is full of metal flakes. Called the dealership and of course there’s nothing they can do, Apparently if this would have happened within 250 miles or 5 days they would have taken care of it. I don’t care what world you live in that’s not right. So I will find every way to let people know not to purchase a vehicle from AutoNation Honda Leesville Texas. Last 8# of Vin 41113016

I found a GMC Pickup at AutoNation Honda of Lewisville that seamed like a good deal. That is about the only portion of the experience that was "Good". My sales person was a fast talker and never really "heard me". When asked about fixing little issues I was told it was completed, but when checked NOTHING was done. Went back to the dealer 4 times in one week to get little things that were to be done before I picked it up corrected. STILL never got the truck washed before it was delivered! I don't appreciate being lied to, or being blown off. DONT expect to have anything go fast, they are only interested in getting you to sign. The finance guy was the smoothest part of the entire transition and honestly the fastest. Lesson learned DONT chose an AutoNation and Stay away from this one for sure! There are are better options! 1 week later Update: After 3 Voice mails (Sales person, Sales Manager & generic person) and 2 responded to text messages I still wait for a response.

Do not do business with Autonation Honda Lewisville. The sales person Dillon contacted me through FB Marketplace to buy my 2017 BMW 540i. They checked the pix I had online and checked the vehicle history report from Carfax. The sales person and the manager said they would pay me at least $39,500 if I brought it in for them to look over. They ended up lowballing me at $34,500 with no reason for the $5,000 difference. Classic bait & switch that I fell for. They lie to get you in the door and have no business ethics or the decency to tell you the truth. Honestly, I have had another negative experience buying a brand new F150 from another Autonation dealer. I say stay far away from these dealerships all together.

I love the people and the service is amazing. The prices are way too high, after my service I had a friend give me pricing for the exact same services based on the receipt and I was shocked!

Turbo went out on 2016 Hyundai day after purchase. Then I was told motor was bad. Good thing I bought a warranty Two weeks later still dont have car. But they did give me a loaner car. Tom still waiting for my Hyundai. Turbo is at van Hyundai waiting to be installed. Can anyone help me?

Terrible experience at this service center. Never even will go there. Waste of time and money. They scheduled my oil change one time and it took 3.5 hrs. Other time they took my van and said it will be done and weh I spoke to the advisor she said it will take few days and I was waiting 2 hrs no pickup and drop off service so I have to bring my van back with out service. Price is too high and terrible experience and terrible service.

Brought my cr-v into AutoNation Honda Service late in the day the day before my appointment. They completed the service that day. I was able to pick up my car before my initial appointment. My service advisor, Cynthia Cortez is always top notch. Just another reason I am glad I have a Honda.

Quick change of oil.

We purchased a car in early August with cash for my daughter that is over 18. First: we called to see if a car on the website was there we were told it was. We said we would be right there and arrived 20 minutes later. We got down there and it was sold and gone(so obviously spoken for when we called). Sales tactic that makes me sick. We found car as my daughter needed one so I guess it worked. Congratulations. That in itself was only kind of minor in my mind until stuff started stacking up. Second thing: there was some hail damage on the car that wasn’t disclosed and we did not see until a few weeks after. We were even steered away from another car we were interested in by being told it had hail damage, we never saw that car. We found a vehicle that worked and purchased it. We were told that the plates would be slightly delayed due to covid but her temp tag was good until Early October. I called in late Sept to follow up as we still had heard nothing. Without checking I was told that the plates were not in and would likely be in the second week of October just a few days after her tags would expire and she would be ok until then. My daughter then called in October to check on the plates and was told they were not in. She did not know to ask for the temporary tag to be updated nor was it offered. In early November she was pulled over and almost given a ticket for her expired tag. I called again a few days ago to check status and was asked if her tag expired which I replied yes and was told to have her come in AND THEN they would check for her plates. I asked why he couldn’t go check while I was on the phone. To which I got a hesitate ok then silence. Then he said he would call me back but didn’t ask for my number and I asked’” don’t you need my number?” I was told no he had it in a very out out kind of way. At this point I am very irritated but did get the call back, that was not at all friendly, that the plates were in and we could come get them. The next day we stopped by and my daughter went in to collect them but was rudely questioned about if the car was hers (twice) and when her name wasn’t the first on the tags(mine was, different last name) was told they weren’t there. My daughter told her my name and low and behold they were there. No one offered to install the plates so she and I did it. I checked the registration tag when we got home and it was dated effective 8/27/21. I have a hard time believing the plates too an additional 2.5 months to get to the dealership from that date. I will not shop at this dealership ever again.

We purchased a car in early August with cash for my daughter that is over 18. First: we called to see if a car on the website was there we were told it was. We said we would be right there and arrived 20 minutes later. We got down there and it was sold and gone(so obviously spoken for when we called). Sales tactic that makes me sick. We found car as my daughter needed one so I guess it worked. Congratulations. That in itself was only kind of minor in my mind until stuff started stacking up. Second thing: there was some hail damage on the car that wasn’t disclosed and we did not see until a few weeks after. We were even steered away from another car we were interested in by being told it had hail damage, we never saw that car. We found a vehicle that worked and purchased it. We were told that the plates would be slightly delayed due to covid but her temp tag was good until Early October. I called in late Sept to follow up as we still had heard nothing. Without checking I was told that the plates were not in and would likely be in the second week of October just a few days after her tags would expire and she would be ok until then. My daughter then called in October to check on the plates and was told they were not in. She did not know to ask for the temporary tag to be updated nor was it offered. In early November she was pulled over and almost given a ticket for her expired tag. I called again a few days ago to check status and was asked if her tag expired which I replied yes and was told to have her come in AND THEN they would check for her plates. I asked why he couldn’t go check while I was on the phone. To which I got a hesitate ok then silence. Then he said he would call me back but didn’t ask for my number and I asked’” don’t you need my number?” I was told no he had it in a very out out kind of way. At this point I am very irritated but did get the call back, that was not at all friendly, that the plates were in and we could come get them. The next day we stopped by and my daughter went in to collect them but was rudely questioned about if the car was hers (twice) and when her name wasn’t the first on the tags(mine was, different last name) was told they weren’t there. My daughter told her my name and low and behold they were there. No one offered to install the plates so she and I did it. I checked the registration tag when we got home and it was dated effective 8/27/21. I have a hard time believing the plates too an additional 2.5 months to get to the dealership from that date. I will not shop at this dealership ever again.

The service was wonderful. The service representative was friendly, thorough and kind.

They made me wait too long. And it was too expensive.

Great experience! We only drive Hondas and they treat us very well.

Its my first experience with AutoNation Honda Lewisville. I went in to trade in my old Acura with a pre owned and the entire process was good. Isiah Mason and TJ both of them were really good in handling things. Even after the deal i came home noticed few things went back Isiah was ready to take care if it.. Other day i noticed a check engine light walked in TJ just took it to the sevice dept and took care of it. The service that they give makes you go back to buy new or pre owned from AutoNation Honda Lewsiville. Keep doing the same service sales will follow. I defintely reccommend meeting either one of them for your next ride and you will feel the same.

I had a good experience with Theo. I needed a car ASAP and it was hassle free

I went there because I want to get my new car and my dealer found the perfect car I want and that car needed to waiting for like about 2weeks to get there for delivery, and he updated me every single day when will it be arrived. He helped me a lot.

If I could give this dealership ZERO STARS I would! I purchased a 2011 Jeep Wrangler sport from them august 31. I didn’t get the Jeep physically until a week after purchase. This dealership is suppose to be a certified preowned number one in the nation dealership. I had NO oil in the motor/ transmission fluid was low/ blinker out. Mind you I still have paper plates on the Jeep as of today 11/19/2021 my Jeep has been in the shop for 2 weeks now with $2000.00 worth of repairs that AutoNation had informed me. Steering stabilizer and tie rods need to be replaced. There is no reason why my Jeep should be in the shop after 60 days! This is a safety issue not only for me and my 6 year old son but for everyone on the road. Ali thanawala told me that he will not cover my $2000.00 repair. But he will buy it back and sell it to the next consumer and endanger their lives in something UNSAFE! My son cannot miss anymore school! I had to take vacation from work to get this resolved and still have yet to do the right thing! Warranty told me since my Jeep has been modified that they won’t cover the repairs. Lift kit and bigger tires. They say that a tie rod and steering stabilizer are NOT main components to the vehicle. AutoNation sold me the jeep as it is!!! I have done nothing to it!!! Everytime I try to call and speak with someone my call gets sent on a loop. Do not buy a warranty they do not exist! They gave me 90 day warranty but doesn’t cover nothing! Don’t buy into their games. All they want is a sale and could care less about you as a customer. Richard the general manager of the dealership will not help me out. I personally know a couple of employees from this place and they say do NOT buy a vehicle from this dealership. Go to any other dealership than AutoNation Honda of Lewisville.

Honda service centre and car dealership place Very nice location. Employees are very sincere and customer service excellent I help to my friends this service center that's really amazing 👏

I took my car up to this dealership and everyone was very professional I got assigned a new service advisor by the name Collin he has gone above and beyond to make sure I’m in and out. Autonation Honda Lewisville has always been great at getting my car right so that I’m back on the road ASAP that’s why I keep going back.

If I could give this dealership ZERO STARS I would! I purchased a 2011 Jeep Wrangler sport from them august 31. I didn’t get the Jeep physically until a week after purchase. This dealership is suppose to be a certified preowned number one in the nation dealership. I had NO oil in the motor/ transmission fluid was low/ blinker out. Mind you I still have paper plates on the Jeep as of today 11/19/2021 my Jeep has been in the shop for 2 weeks now with $2000.00 worth of repairs that AutoNation had informed me. Steering stabilizer and tie rods need to be replaced. There is no reason why my Jeep should be in the shop after 60 days! This is a safety issue not only for me and my 6 year old son but for everyone on the road. Ali thanawala told me that he will not cover my $2000.00 repair. But he will buy it back and sell it to the next consumer and endanger their lives in something UNSAFE! My son cannot miss anymore school! I had to take vacation from work to get this resolved and still have yet to do the right thing! Warranty told me since my Jeep has been modified that they won’t cover the repairs. Lift kit and bigger tires. They say that a tie rod and steering stabilizer are NOT main components to the vehicle. AutoNation sold me the jeep as it is!!! I have done nothing to it!!! Everytime I try to call and speak with someone my call gets sent on a loop. Do not buy a warranty they do not exist! They gave me 90 day warranty but doesn’t cover nothing! Don’t buy into their games. All they want is a sale and could care less about you as a customer. Richard the general manager of the dealership will not help me out. I personally know a couple of employees from this place and they say do NOT buy a vehicle from this dealership. Go to any other dealership than AutoNation Honda of Lewisville

They were very kind and helpful and very good at explaining every detail to me about what I was getting they were very understanding even though I had them repeat a lot of the things they were telling me lol I will be back soon for another car thank you guys love my new car

My contact James was excellent. He kept me informed constantly it was really good to talk to. It made me feel as if the dealership really cared and James is the biggest reason for that

I brought 2022 Honda accord sport SE here. It was really great experience with AUTO NATION. Special thanks to HANNAH🤝 sales representative. She is very patience, friendly and good at taking customers, advisable, very much helpful.👍👍👍 My sincere suggestion to management is please be responsive and pay attention on the phone number that is mentioned on google maps

The service was quick. Eve though the dealership is busy, they take care of their existing customers and the newcomers alike.....I recommend this place to everyone

Dillon Monroe reached out to me through my private party vehicle listing on Facebook Marketplace saying that Autonation was very interested in purchasing my vehicle very close to my asking price and that I just needed to stop in for them to see it in person. I said that’d be great although my price is firm on the vehicle and I wasn’t looking to waste my time. Dillon reassured me time and time again that the offer would be very close to the asking price and they just need to stop in. When I brought my vehicle into AutoNation they sat me down in their waiting room for over two hours and came back telling me that my vehicle was an excellent condition and everything as what I said it was and then offered my $11,000 less than my asking price.

After an exhaustive search for the car that I was looking for I happen to make a phone call to AutoNation in Lewisville Texas and I got a very pleasant man name Darius. He and Sonny worked diligently to get everything lined up for my arrival at the dealership. Very professional, very courteous and would definitely make the 400 mile trip again to do business with this dealership. Five star business with great employees.

James Norris, Mike Malone, and the entire service team at AutoNation did a fine job on my last service visit. I've been going here for over twenty years with very few difficulties thanks to excellent service and excellent cars.

Great customer service and amazing experience as expected. A job well done from Ash my Advisor

I sold them my vehicle. The check was issued and I was assured it would be available to deposit . This is the next day and still not able to deposit. I’ve left messages on the GM’s phone and texted the “salesman”. No reply! I have salesman in parentheses as he definitely shouldn’t be a salesman. Worst experience I’ve ever had with a dealership and I worked at a dealership for 20 years. I can guarantee this would not have happened where I worked!!! It was also a Honda Dealership.

I can’t remember the name of the person who helped me but they were very kind. James I think!

Mr. Collin took good care of me when I brought my vehicle in for an oil change. Mr. Collin brought me up to date about my vehicle on what I need to have done to my vehicle to keep my car running smoothly. I really appreciate him for that. Auto nation Honda need to have Mr. Collin on there team for a very long time. He’s awesome. 🤗👍

Really wonderful experience with the service department. My service advisor, Ryen was absolutely phenomenal with his communication and transparency throughout the entire process. I can highly recommend this dealership for their customer service alone. I will definitely be going back for future maintenance.

STAY AWAY ...IF YOU WANT PEACE OF MIND I bought a Honda Pilot from this dealership on April 2021. They added all the unwanted protection plans for the new car and sold the car to me with higher price. Till date am struggling to get the protection plans removed from my total finance amount. Nobody was reachable from this dealership once i got the car. Simply they don't care. AVOID THIS DEALERSHIP FOR ANY COST.

Overpriced and scammy. They charge you twice the price as regular car service. For the reference, they charge you about 80 dollars for engine oil and 200-300 dollars for a tire replacement, and those are the price without the labor fee. They also extended the labor time, which was supposed to be a quick fix, it took them hours to do the supposed "fix". After HOURS of waiting (I was only there for engine oil and brake fluid check), they brought a $3000 worth of quote, saying that these parts need to be fixed, which is clearly exaggerated because I fully repaired my car only a few months ago from another honda dealership. Also they either lied or stole one of the parts and said that it was "missing", claiming that "the last place you got your car serviced must have taken it away." Btw Honda Car Service is the only place I go to repair my car, so they were either lying or stole it. Customer service was terrible as well. Every time I come here, I need to wait outside for at least 15 minutes even if I made an appointment. This is very unprofessional and contradicts the whole point of having appointments. And I can totally see service staffs chilling at their desks through the window, so they were just being lazy and incompetent

Repairs and services were as expected on terms of money and time. It won’t hurt to have the car washed after three days and a lot of money spent.

So thankful for Mike Malone, who took the time & care with me on all the items that needed to be addressed with my car. Thank you to the honest mechanic who shared the good news that one of the issues with the car was not as bad as once thought, but much simpler & less expensive. Thank you for taking the time & care to check the belt under a microscope to check the condition as we wait for a replacement to come from overseas. Thank you to the lady at the call center who helped me find a coupon that eased the expenses of my repairs. Thank you for working together as a team & extending great care to your customers💞

James Norris was outstanding and extremely helpful. He was very professional throughout the entire process of getting my vehicle serviced. He was honest and competent and made me feel like I was part of the process 👍 I wish all of my vehicles were Hondas so I could use James

They took care of my vehicle in a timely manner and my whole experience was perfect

It wasn't a good experience at all..! the sales team will rush selling you the car ( I bought a used car, and I pointed out some minor fixes), but after you drive it out, they won't keep their promise for maintenance.

I bought Nissan 2011 on July 4th 2021.I got the plates after four months which was not what i expected. Every time i went there and enquire about the plates and parts i got very unreal answers . The car had the old Front control arms that needed to be changed, was never ordered . My sales person Janet ghosted out after she sold me this car. I tried to call her to ask about plates and part . She never responded and blocked me which was amazing customer service. Folks , Auto Nation Honda has the worst customer service, i would not waste my time and money for nothing. I would definitely not recommend this place for their worst customer service.

Very poor diagnostics. Do not trust what they say; get a second opinion. I wouldn't go there again unless I know exactly what needs to be done.

I've had good experiences with AutoNation Honda Lewisville and their Certified Pre-Owned Hondas.

Michael was great to deal with, job was done fast and got my vehicle back to me with in 4 hours, GREAT JOB!

James took the exact thing to fully explain everything that was happening, and got my car washed on top of the service.

They wasted my time. Very disappointed. They texted me telling me they were interested in buying my car. I explained that I already had an offer from Vroom and gave them the price. The exact words were "That number doesn't scare me". I let them know that if I brought it to them I would expect to be offered at least a $100 more or so since Vroom will pick it up and they assured me they would not waste my time. I drove the car down with my wife and kids following to be my ride home. Once there we sat for about 20 minutes (which was fine) and they came back with a number several thousand less than my Vroom offer. Frustrated, I reminded them of the Vroom offer and the sales/purchase agent went away for another 10 minutes only to return with an offer still a thousand less. We were stunned. They absolutely should have figured out their very best price before I ever went down there. If Vroom could do it without seeing my car they could too. DON'T sell your car to them. I wont' be selling or buying and steering my friends away. AVOID THIS PLACE!!

I'm second generation auto nation honda of Lewisville. they are amazing. I went to see Dion and I told him I wasn't leaving without a car, but I didn't make it easy on him. he got me into something I love, can afford, and when I mentioned I was in a hurry as a single mom to get this done (only after making him show me several vehicles) the entire honda team got me out quickly and painlessly.

They get u in a car. I just got a car last week and Sonny and Janet got it worked out for me with a good monthly payment. My husband and I get all our cars there and my family does too.

Great experience overall! Joseph Fletcher was my salesman and he answered all my questions with patience. The price is also a great deal compared with over a dozen dealerships I've quoted from.

Service department is a mess. Spent approx $800. Picked up my car, it’s not detailed, fluids are not topped off, wheel lugs are loose on my car. What a joke. I paid to have them experiment on my car.

Inaccurate website pricing. Advertised & quoted us a personal estimate, then marked up 25k when we arrived.

The service department always goes above and beyond.

Always an easy experience when I go here. Ryen L. In service is outstanding and always very helpful.

When I first arrived, I saw their posters touting excellent service but I was a bit dubious because, after all, ANYONE could CLAIM that. However, my experience with AutoNation Honda Louisville exceeded what I could’ve hoped for! Their customer service was excellent; they definitely earned their claim! They proved to me that they cared about me as an individual and not just a number. (The Service Manager called me himself to update me on the progress of my car’s repair.) They listened to me, offered suggestions and took good care of me. And they stand behind their work.

Top notch customer service!

Purchased my car back in April. Brought it in when the check engine light came on. Never received A follow up call from my service manager after bringing it in for diagnostic. My engine light is still on.

Great Experience...

They are always so kind and accommodating whenever I go in for service.

Terrible

At the time I purchased my vehicle, I left a 5-star rating. Excellent pre-sale experience. I had questions, though, immediately after the sale (three of which I had asked at the time of the sale and been promised by Jay that he would get answered). For the last two weeks, I have left over 7 messages to Jay (sales person) and Taylor (sales manager). Jay made 2 post-sale appointments with me and did not show up to either one, and he has not responded to numerous voice mails or emails. After a week of no response from Jay, I followed up with two emails to Taylor and was similarly ignored. Not a single word out of either of them for weeks. Taylor finally responded but did not fully address my questions; it's now been 2 weeks. In other negative reviews, the organization suggests you call the General Manager. This does not work. I have called, chatted on their website and on their Facebook page - no one will provide me with the name and email of this elusive General Manager. And surprise, surprise - the vehicle is now in the shop for over a week without a diagnosis while the warranty ticks away. They seemed tickled to take my cash, but have provided no interest in my concerns following the sale. This lack of customer service is deplorable. I will not be returning to Autonation in Lewisville.

Great service

Excellent experience and best price on my new car. Highly recomend!

This is the worst experience I have ever had buying a car. No one seems to care. You stand around forever before anyone will help you. I would not have bought a used car from this dealer if cars were not in shortage right now. I have been waiting two months to get agreed repairs completed. I even brought this to the attention of the sales manager, and he just had the useless salesman call me again and he again dropped the bale. ABSOLUTELY NO follow up from salesmen. Makes you wonder if they even care if they make a sale or not. I DO NOT RECOMMEND!

Try to buy my car from Facebook and then give an lowball offer.... just make me lose my time

Parker Levy my advisor was great from the moment he made my appointment to the time I arrived he was courteous I am happy always with Honda Lewisville

Great customer service.

My salesman, Jon, was great. Other than that, the experience was terrible. They never return phone calls, the minor repairs I needed under warranty ended up taking 4 weeks to complete with virtually no communication on progress (at one point I dropped off the car so they could take it to another dealership for repairs and they didn’t even touch it for a week and ignored my calls/texts/emails), they promised a rental/loaner and then never called back or followed through. This place is a nightmare to work with and they have no customer service after the initial purchase. The buying experience up to that point was great.

Worst customer service since they have limited supplies. It’s like a crime to even ask questions about the car, even the manager showing such attitude has disappointed us. You will never get any customers with such attitude. I’m sorry to say but I would not recommend this location.

I went to get my oil change and everything was exceptional. Steven saw that everything ran smoothly, so thank you Steven!

Great experience and great sales staff

Ashlyn helped me in the Service Department with my 2019 Honda Fit. Throughout the entire process from assessing the vehicle, and ordering parts to scheduling for the work to be done, Ashlyn delivered superb customer service. She was friendly, professional, and answered all of my questions. I appreciated all the phone calls and text updates from her. Everyone working at Honda Lewisville seemed to work together like a team and it showed. I felt like my car was in the best hands.

Excellent. I am very happy with the service.

Called set up appointment and advised I would drop off my vehicle for a oil change the day before and would leave my key in the drop box. My appointment was set for 9am called at lunch was told I had missed my appointmet. I told the lady my car was there and dropped off the key in the drop box. She said she would get with James and let him know. About an hour later I get a text that I had missed my appointment and call to reschedule. I called the dealership spoke to James he said it would be ready by 5pm. Got at the dealership around 5:15 was told my vehicle was not ready. Needless to say this was horrible customer and someone needs to check into who is managing that department.

Great service as usual!

Friendly service and fast

I had made an appointment to speak with a sales rep but he was busy at that time. Mehti was able to help me instead and he was great. He didn't pressure me and listened to my requests. They are very responsive to any questions I had after I left the lot and they followed up to check on me. Update: whoever worked the parts desk, an older man on Oct 4 around 1pm, was rude and not helpful when I was directed his way with a question regarding an order. Apparently me asking one easy question was so inconvenient for him and I could tell the guy he was "helping" in front of me was also not too pleased and seemed happy when he left. Bummer.

The services I am receiving from here is next to none, in a special way I send a big Hug to Mr Yoo Steven. His services is beyond customer service... He does it like he's assisting a biological brother 👌👌👌👌👌🙋‍♂️🙋‍♂️🙋‍♂️

I did not give 5 stars because I was disappointed with the service staff not responding to 2 voice mails. I was unable to reach my service advisor. I left a message and I was not called back. I left a message with the service manager and I was not called back. The service was completed to my satisfaction.

5 stars for the Service Department for their willingness to accommodate me with no appointment. 3 stars for the Service Technician that serviced my car because he recommended numerous services to be done that had already been completed by another Honda Dealership that he had no record of in their system. All Customers should make sure they keep a record of all of their service repairs to compare to the Service Technician's maintenance recommendations; they can save a lot of money that way.

I always come to the service department for my oil changes, after today I will not be coming back, I was told an hour to an hour and a half so I left and let the "Advisor" know just to give me a call when my vehicle is done, 3 hours later I keep calling to see the update on my vehicle and nobody can tell me but the "Advisors" which none were available, I finally go to pick up my vehicle and of course it was done but nobody called me, more annoying when I went to check out I asked the girl that gave me my paperwork if they found anything that needed to be changed or worked on and she couldn't tell me she told me they started a new service and now I have to wait until I get an email to see what comments were left about my vehicle, come to open my email and all I got was a receipt, then go to my vehicle to find out once again no complementary car wash, it seems like wherever you go us as customers need to babysit to make sure things are done and you get your good customer service..

Don't buy a car from this place they will waste your time and lie. They lied on my loan application and wrote whatever they wanted stating I made less than I actually do. They tried to force me to sign over my car before seeing the financial work sheet. Everytime I went in even when I was told I wouldn't have to wait and once I was the only customer there I still waited 2 hrs plus. They tried to say the car was 1000 miles less than what it was so if I bought the car it would be out of warranty as soon as I left if I didn't check. Then they were rude after their mistakes like I did something wrong when it was them. I called the dealer who sold me my car 6 years ago to look over the deal they were giving me and he said it wasn't good in short and gave me the offer I should be getting(he lives in another state so he has no skin in the game). Once I sent it to this dealership they raised the price 3k on the car which is the price of the car new. I was just irritated that they wasted my time and acted so entitled like I was selling them a car.

Worst car buying experience of my life. The financing department in particular was absolutely dreadful. I had provided all of my information up front the day before I went in to finalize the purchase. Even though they had everything they needed, we were still at the dealership for 3.5 hours sitting around waiting -- during which time the ran my credit with a different auto financing company without my authorization and after I told them that I was going with CapitalOne, and that I did not want to look at other offers. When I finally got in the car to drive away, the driver's side window would not go up or down. It aws stuck halfway open. So they had obviously lied about doing a full inspection of the vehicle. When I finally got the car two days later, I found out that the charging port was faulty, and I could not fully charge the car. So I returned the vehicle to the dealer. They claimed that they would "unwined" my auto loan that day and wire the money back to CapitalOne. I called CapitalOne on Monday, two days after I had returned the vehicle, and the dealer had not even been in contact with CapitalOne. I am currently STILL waiting for them to get the financing straight, and I cannot purchase another vehicle until this is done. So now I am having to borrow vehicles for the next 5 to 10 days because this dealership does not know how to do what they promise. Absolute worst purchasing experience of my life. DO NOT BUY A CAR FROM THIS DEALER.

Some rodents chewed on a an electric harnesses underneath our 2017 Honda Civic, so we had it towed to AutoNation Honda Lewisville. Instead of replacing the $15 harness, they said they didn't have the part and charged me over $260 to "solder it, heat-shrink the wires and to wrap a special "rodent" tape around it. Several months later, the dash started flickering again, and we took it back to the dealership to check. They haven't found any problems with it." A few weeks later, again,- same problem, so I decided to order the harness myself online and replace myself what they were supposed to have fixed. After I took their "fixed" harness off, I could see that they never even soldered it but just crimped the wire, and instead of the special spicy "rodent" tape they had charged me for, they had wrapped it in plain electric tape. I had to wrap my new harness in a metallic conduit to prevent any future rodent incidences, plugged it in and never had any issues from that day on. To add to the insult, while the Autonation was messing with my harness, they had lost a specialty screw holding the aluminum under-panel under the engine, so I had to order that one too online for $7. Another screw was barely tightened, half way in. Accident you might say? After they changed my oil earlier, they didn't tie up several of those under-panel bolts which were half-screwed in by hand. Another "accident"? My co-worker had even bigger issue with them. They had changed oil in her Civic and (Surprise!) didn't tie up her under-panel, and it got blown away on a highway, and other cars ran over it and completely damaged it. So, she stopped, picked it up and brought it back to Autonation, saying since it was their fault they should replace it and this time tie it up properly, maybe use a wrench, this time, you know. So, they refused and told her they don't want to see her there anymore. So, it's 2 times with me and 1 time with someone I know. Obviously, they have either a serious chronic issue, or are intentional in their negligence. I don't even care anymore - they've lost my business!

One of the useless places I have visited recently. Not customer centric, and very unprofessional. And I had to deal with an useless guy who don’t know how to deal with customers, while I was there to get my vehicle evaluated. Not going back there again.

Took little bit time to complete the entire process, but over all good experience.

Hannah Nguyen and the Finance Manager Chris took the time to work with us on pricing despite the market/inventory shortage. I shopped around many DFW area car dealerships, and they came out ahead with a better deal on a better quality vehicle. My 2021 Accord Touring has been an absolute joy to own. The fit and finish, ride quality, full range of driver safety and assistance features, and premium amenities and audio are truly impressive. It even shares the same thrilling engine as the Civic Type R. I'm looking forward to many miles of comfort, reliability, and fun in this phenomenal sedan!

Our Advisor Joe Sims made it a great experience all around. I highly recommended this place if you need your service done.

TJ and Sonny were great all the way around when it came to customer service, real pros! We got the exact car we wanted and in a quick fashion, way to go guys, 10 stars!

Steven was great, everything went smoothly.

I called them to talk about a service I need. No one called me back. I stopped at their service and asked for a drop off but they said they cannot drop for 2 hours. They can't schedule talk to clarify things on phone and cannot do service. Couple of times I went for service the car wash was not working.

our time with the sales man George and Mark was very friendly.They did a good job.We like them.

Do not take your car here for service. I had to wait 3 weeks for an appointment for an airbag recall. Rearranged my work schedule, showed up at the appointment only to be told they didn't have the airbags and would have to order them. Cynthia told me she would call when they were in. The following week I still hadn't heard from them. I left a voicemail with Tammy and an email to Ashlyn with no response. I finally got a man on the phone who said he would find out from Cynthia what happened, as there was no record of her ordering my airbags. Still no call back. You would think an airbag recall would be a priority because of the liability for Honda?! Guess they will learn the hard way. Simply unacceptable customer service. Go elsewhere!!!

Great service!! Cynthia was very nice and helpful.

I took my van in to get new brakes and an alternator. My van was running great before I dropped it off. It wasn't even 24 hours before the check engine light came on and driving was impossible. Called and left messages but never got a call back. Finally fed up, I had my van dropped off at the service department. Now there is another set of issues with my van. It was a terrible experience.

Steven was very helpful in getting my car serviced. He ordered parts and made the process of rescheduling very smooth and easy. Thank you!

Great place!

Recently purchased a used truck last Tuesday. Notice the alignment was off and took it in to get fixed from auto shop, they said it would require a caster and camber kit that would cost around $499. After recently purchasing the truck I called autonation back to see if they could help and they said someone from service would call me. No one did, this was on Saturday morning. I made the decision I wanted to exercise the right for money back guarantee so I called on Monday to see how the process would work. The salesman told me they wouldn't accept it because it's the 6th day. I told him how could I return the vehicle if the 5th day lands on Sunday he said you would have to turn it in on saturday which is the 4th day. There is no underwriting that specifies that term so now I felt stuck with the truck. Still wanting to figure out the caster and camber kit I called over 5x and left voicemails with 3 different managers. I didn't hear back from someone until late Wednesday, I even called the number that they auto reply to on poorly rated reviews that connects you to the gm and it gets you nowhere. The service department did nothing when I brought my truck in besides tell me they could do an alignment and that I should take it to another autonation ford. This dealer has poor communication, I felt they purposely dragged their feet to get me outside of the 5 day back guarantee, and the service department did nothing. I would not recommend purchasing a used vehicle from this dealer.

Do NOT go to this place!. I had applied to get a truck i wanted. Person i was working with was completely incompetent. Never called or texted back to inform me how it was going. I had to test SEVERAL times just to get a answer from her. Then finally texts me saying it was still with her boss...NEVER got a return call back. I even sent a text saying that i was just going to go somewhere else. No message or call..NOTHING. This is by FAR the WORST EXPERIENCE i have EVER had with trying to purchase a vehicle.

the sale men are really cool my car i have did have some problems some they were able to fix some i had to go to Nissan but over all they are good

My sevice manager was so knowledgeable and took the time to explain things to me. He listened to me and addressed my primary concerns and knows as my finances improve I will return to have other maintenance done. Not only was he courteous and friendly but I noticed two other service managers who seemed engaged with their customer and courteous and friendly. Really makes a difference! I surely appreciate the shuttle service and the fact they returned my car washed!

AutoNation in Lewisville, Texas did an excellent job on my Civic. They always have, that's why I always go back to them for service and repairs.

Not a friendly service center. Service Manager was not all helpful. They only know how to squeeze your money. Will not recommend

Quality of service has been good. But extremely long wait times on week ends even for scheduled appointments. I had a 7:30 AM service appointment and it took nearly 3 hours to complete.

Good service and caring

*** DO NOT TRUST *** * They will bait and switch. * What they advertise isn't what they actually sell. * None of the advertised prices are truthful. * The salesmen are helpful and nice. * The finance manager and others will lie through their teeth. * Their goal is to wear you down and cave, to jack the prices up. * Their explanations are bull. *** FALSE ADVERTISING ***

Great people....Great dealership. Never any problems or issues.

I've bought 2cars from here and Ive had 0 complaints

Mike Malone has been our family Service Advisor for years and you could not ask for a more helpful and honesty person. We have purchased several Honda's from Auto Nation Lewisville over the years.

my advisor kept me updated about the status of my car at all times.

Oil change and tire rotation took more than 1.5 hours. after billing I was told I need wheel alignment. I received the car with something written on the windshield and instead of cleaning them, windshield wiper was used and smeared on the windshield, which I had to clean

Very kind and helpful people!

Easy to deal with. Upfront and honest with our transaction. Met us half way since we live almost 7 hours away from the dealership.

had an appointment scheduled for 9:30am for an oil change. I didn’t receive a phone call until 10:55am to go over what they found during their inspection. I’m not sure why it takes 1.5hrs for an inspection on my car when I had an appointment scheduled a week in advanced. They suggested that I get air filters, ethanol corrosion inhibitor, spark plugs and drive belt during this visit. I told them that I got my spark plugs done July of last year (at a Honda dealership at another location) so that shouldn’t need updated, but would go ahead with the filters and the ethanol corrosion inhibitor. She said she would call me back once my car was finished. I never heard back, so I called the dealership at 3:30pm to find out the status of my car. I tried calling the “check on status” operator, but no one answered. I called back and selected “speak with an operator to schedule an appointment” and I was transferred to the associate who was in charge of my car. The operator said that she would also send a message letting them know to call me back if they did not answer. Which no one did and I never received a call back. I decided to go over there at 4:30pm because I still had not heard back and they are not open on Sunday’s and I didn’t want my car to get stuck there until Monday. I showed up and there were 5 associates standing around chatting and no one acknowledged me. I stood there for about 2 minutes before another associate came and asked how he could help. He went back and pulled my paperwork and got the associate that was assigned to me. She came over and apologized to me about the miscommunication. She went on lunch and thought someone else had called me. She proceeded to walk me over to the cashier and went over my paperwork like there was nothing wrong. I asked to speak to someone because this was absolutely ridiculous. They had my car for 7 hours when I had scheduled an appointment and this service shouldn’t have taken that long. Absolutely unacceptable. The customer liaison just apologized and said I hope you can give us another chance. When I asked if they could do anything to keep my business, she simply offered me $30 off my next service. I just wanted to go home at this point so I said sure and paid my bill. We then waited another 7 minutes before they sent someone to retrieve my car. They pulled it around and I noticed that I didn’t even get the complimentary car cleaning that they offer. The car sitting in the bay next to mine was getting hand cleaned by an associate. Looking at the paperwork, I saw that my car was ready to pick up at 11:25pm. My car had been sitting in the direct sun for 5 hours. I will NOT be returning to get my car serviced here at the Lewisville Honda AutoNation nor will I purchase a new car from them. My money will be spent somewhere else where they value customer service.

Easy and smooth transaction. Val was great to work with. No surprises. He even met us half way to deliver the vehicle since we live almost 7 hours away.

Not to bad. Didn't try to upsell me and it turned out cheaper than I thought. I gave instructions to my advisor. He did everything I asked. I'm definitely happy with the experience.

Great service. Had my car ready on time.

The rep I worked with was very clear and straightforward with all of the information he presented to me about my vehicle. He laid out all the options available to me while I was changing out a part and was very forthcoming about other types of work that I hadn't thought about doing. I had a good experience here overall.

I called and got a 9:30 appt a week in advance to have my car's alignment checked. I arrived right on time. They did not look at my car for 3 hours. I finally had my car looked at and left 3 1/2 hours after my appt. I feel if you get an appt a week in advance your car should be looked at in and around the time of your appt. Never even got an apology.

As long as you don’t have to deal with the salesman Doug, you will be just fine.

This place was absolutely horrible. We drove 5 hours for a car, and while we were two hours into our drive we got told the car sold and it was a POS car anyways and that they had something better. We got there and the numbers were way off and our salesman’s Doug was completely rude and unprofessional to us because we didn’t want to pay $200 more a month on top of what we agreed on. He even made a comment about us not being able to afford it and said he didn’t want his time wasted, then got up and left. He also told us about how they are trained to take pictures of cars from 30ft back so you can’t see the damage. Doug was a complete liar about everything!

No professionalism and very irresponsible behavior and attitude towards the customers. I had a very bad experience which I had ever before...treating customers like fools..

Please be kind the service industry workers. The whole world is short staffed. A little bit of patience and a kindness is needed in this world today. Cynthia Cortez was my service rep. She is absolutely the best! Cynthia was very helpful, honest and kind. My service took longer than what was expected, but she kept me updated the entire time and truly felt bad that it was taking so long. I was understanding that the staff was doing their best with what they had. Sure I was frustrated, but yelling and getting upset with the staff isn’t going to change anything. It won’t make they work faster, and it won’t make the parts needed arrive sooner. The only thing it does is makes the staffs job harder and more stressful. Thank you so much Cynthia for helping me get my serviced and being honest about your recommendations! I will definitely be back!

Very friendly staffs and feels like welcoming

Great service and wonderfully helpful staff. Communicated in timely manner on parts, repairs and pick up availability. Bought my vehicle there years ago and 260k miles later still running great!!

Great service ! They gave me coupons yesterday when you ask the service guys !

My experiences with AutoNation Honda in Lewisville has always been pleasant. The staff is courteous and helpful.

Just been there to sell my car today. The guy named MEHDI ZOGHBIA , that i was talking over the phone/email lied over the phone about the pricing. The deal was for $9500 on the phone but when i got there in the evening , he blatantly lied and said it was 9000. I really feel pity for this guy. I cannot imagine to lie to feed my family. Felt really sorry for Mr MEHDI ZOGHBIA. I will never recommend anyone to this dealer and especially Mehdi Zoghbia.

I've called them for 4 days requesting customer service on a 2003 Accord.If I get a person, they always tell me that they have excellent service. However, no one has called back, resolved my issue or responded to requests for assistance. need headlight, requires an order, and there everything drops. think twice before you go here!!

Customer service is terrible, I wouldn’t trust anyone at this dealership. You can never reach anyone on the phone.

Mike Malone in the Service Department was wonderful to work with! Very friendly & service was fast & easy.

😤😤😤This said it all -

We found a car listed for a price & estimated payment plan that we thought we could work with. Scheduled a test drive. Show up for test drive on time…. This car is no longer available! But an hour earlier we received a confirmation email for our test drive. After being passed off to different salesman twice we decided we didn’t need to do business there. Basically they just wanted to get us there assuming we would go for any offer they gave on any car…. Negative…. You lie we walk.

Service department always takes care of us and makes sure we have a great experience and that our vehicles are running well. If a mistake is made, they look for a way to be accountable for it and fix it.

Purchased my Infiniti QX80 back in April. The check engine light came on in May and I brought it in to the service department. My service advisor said it was the catylic converter and he would call it on. It has been over 2 months and my check engine light still comes on and no word from the service department. They sold me a 🍋 . I will be contacting the finance company to let them know that you all didnt fix the car likw you all agreed to..Eric Lee is my name.

They do a great job. I follow their guidance and my car runs perfectly and I never have issues. I only buy cars here and then I always service them here too!

45 days and my trade in is still not paid off. Multiple attempts to get an answer from AutoNation Honda Lewisville. No one can seem to get the pay off check mailed to my former lien holder. I am currently having to pay two payments for both my new car and my trade in. Worst car buying experience. Run away. Don’t buy here. Horrible service.

Tammie McLeod at Honda Autonation in Lewisville saved the day on a service mishap and brought my favorite salesman to come say hi. Guess what, Isaiah Mason is now the Internet Sales Manager at Autonation…promoted in May of this year. I was one of Isaiah’s first customers in 2018 and now he is a Sales Manager. He helped me trade the Yukon and huge payment for something I could be proud and safe to drive in my budget. So if you need a new ride….call Isaiah Mason…he is a good man and has excellent customer follow up after the sale. 609-433-4277 (See our then and now photos)

Had received a notice from Honda to come in for a software update and James my service advisor greeted me and explained why this was necessary. While there I had some other services done which my car needed and could be handled at that time. James was outstanding and provided A+++ service. In and out in less time than I expected WELL DONE!

Took my CRV in for repair needed a new parking censor. The part had to be ordered and when available received great service from cynthia and Tammie in service who kept me informed by text . I also used their shuttle service to get back to the office and picked up when it was ready it was awesome !!

Great customer service received from Ms. Tammy she helped me schedule my appointment and Ms. Cynthia great team...still need to bring my car back next time they can complete my service. They did the best to make me feel welcome and nice customer service 💯.

Not pushy! Polite, listen well, service oriented and put customer first! Made a great decision when we got our 2018 Honda Pilot At Autonations! Demareo Marr was our sales consultant! He is s jewel! Also, worked with service advisor, Joshua Keith Fryma (9088)! Although problem could not be duplicated, he was most helpful to explain how I could document, if issue recurred! He is definitely an asset, most attentive and polite! We are HAPPY 😃 doing business with Autonations! A great bunch of folks to work with! Give them a HIGH FIVE ✋!

I have been to AutoNation Lewisville 3 times. Each time I had the best experience possible. They exceeded my expectations regarding pricing and wait time. I even brought my young son with me and he enjoyed the environment so much that he even asked me when could we go back. They are very professional from booking the appointment to sending you off with a free gift. They completed the work in 2 hours while another dealership location wanted me to drop off my car with them for 3 days. I live 40 miles away but I would always drive to their location and recommend them to anyone that might be needing a service or to purchase a car.

Steve does a wonderful job keeping me up to date on the status of my vehicle.

Excellent service by Mike, and also John who took my original information when I entered the service center

Joshua service rep very professional and helpfull, cleaned my front windshield when my auto was completed, and fixed the windshield wiper at no chargse

Went in for oil change. Great service. Courteous staff.

Amazing service on our 3 Honda vehicles over the past 16 years. Always a pleasure to work with!?

The overall customer service and team was amazing! I didn?t have an appointment set but they still took me and set me up with a great salesman, Demareo Marr! Very professional and took the time explain the things I didn?t understand. I?m telling everyone I know to shop with AutoNation Honda, Drive PINK!!

This is the only Honda dealership that I use. Always great service.

Satisfied with the work done on my car and the courtesy that was shown to me by the employees was top notch. I recommend this location to any Honda owners.

This is my second time purchasing a vehicle from AutoNation Honda of Lewisville and it was as pleasant and successful as the first time. Jon Detter, Sunny, and the whole team are friendly and easy to work with. I appreciate that they are transparent in their interactions, straightforward in their sales approach, they do not employee high-pressure tactics, and they are reasonable negotiators who will work with you to meet expectations. Overall, I'm very pleased and would recommend others go see them too.

No good because I feel disappointed for your service guy he didn’t have a good attitude

After the recall, we notice the brake lights in the back are ON even when we have not turned on the engine. We need to bring the minivan back to get it to fix.

Brought my car in and had recalls taken care of. It was quick, easy, and professional.

The CS representative I had was delightful, her personality was definitely refreshing.

I was told by the answering service when I made my appointment for my that it would be an hour wait. When I arrived at 10:15am for my appointment, I confirmed with Christine that it would be an hour and she told me it would be ready at 12;30 much to my disliking as I had made plans for noon. I let her know that their answering service needs to be better informed on the wait time so they can make their customers aware. Since I had over two hours to kill, I walked over to Target and much to my surprise I received a text from Christine before 11:15am letting me know my car was ready. I was very pleased with the service and with Christine's assistance in getting me out of there in less than an hour. I thanked her and let her know how appreciative I was. Excellent customer service!

Jordan was my service rep. H He does a great job keeping the customer informed.

I scheduled an appointment for a Recall fix. I called the day before to verify times to drop off. When I arrived (after rearranging work schedules), I was told the part was not in. What a waste of a customer and family time! Autonation Service should have called and asked to reschedule for when the part would arrive, but they did not. I never got a call for part arriving. I left a message for the Service Manager and never got a call back. I had the Recall done at another dealership and since then moved all my warranty service work to them.

Great service experience thank you!

After patiently waiting to find a new vehicle, AutoNation Honda Lewisville was very responsive to my inquiry and all of my other questions. I was able to meet the sales team immediately and purchase a new vehicle with no problems

Great customer service in the Service area!

Customer service was great. Gives different option for need. Was initially looking at Honda Civic Type R, but the Lexus RC 350 i saw and got was great. Representative Benson was very patient and provided details like CarFax immediately. He listened to me ramble about specs on the luxury sports car lol. Great experience :)

Friendly fast service. Had a vehicle recall. Waited no pressure service

Very pleasant experience. We were happy with the selection,customer service and overall professional approach to helping us secure our new car

very fast experice

Jordan was professional in his manner and proficient in his handling of my visit. MY former Rep had gone from Honda and Jordan did not know me but took me as a customer and graciously handled my situation. I'll be glad to have Jordan as my Rep.

Theo was very helpful. Initially made comments that seemed unreasonable for a used car, but we worked thru them.

Scott is very professional and sweet. He helped me so much I can't thank him enough

They sold friend of mine a car and sold them extended warranty and now they won’t honor it. Beware this company

Sonny and Hilari provided a great car buying experience. They were amazing, very professional, and were accommodating to us as we were driving 2 hours to go meet with them. Then, to get there and find out that a percentage of proceeds when buying a Honda go to the Breast Cancer Foundation was icing on the cake as I am a breast cancer survivor. They are definitely a 10+ in my book and would not hesitate to buy from them again in the future!

Wonderful experience! Service was well done and professional! Altogether a great job!!!

Great customer service. Christina and her associates were wonderful. On a scale of 1-10, they were a 12

AutoNation Lewisville has been fantastic about helping with the needs and maintenance on my vehicle. I'd recommend anyone to go here.

I was pleasantly surprised by the fair and professional car buying experience at Honda of Lewisville. As an unaccompanied, single female, it was nice to be recognized as a serious buyer. Both Jon and Sunny were great to work with. It was worth the drive from Dallas. Bonny Knodle

I had excellent customer service experience while buying the car here. While I looked for car to different dealers, I didn’t feel welcomed and the sales here is so professional. They don’t try to scam with various schemes and sales packages. Straight to the point sale of vehicle. I would recommend going here.

Very smooth process, no long waits, easy drop off and pick up

I?ve my Car serviced here and it?s been a good experience with staff.

I purchased a 2016 Honda Accord from this dealer on 5/6/2021. The pricing and the car was exactly what I was looking for. The issues started when I went to take delivery. I was promised a 2nd key which they finally had someone come out and do over 2 weeks after purchase. I also test drove the car on 5/5/2021 and pulled the trigger on the deal. Everything was arranged to take delivery on 5/6/2021. I got there and went thru finance. Signed all the paperwork. Well when I went to drive home, there was a big crack in my windshield that wasn't there the day before. I went and got the salesman(Nick) immediately. We had just done a complete walk around and test drive the day before. He went and told his boss(Taylor). They promised to send Safelite out to replace it. I've called and texted them at least 5-6 times since. They keep saying that they are setting it up but nothing as of yet. I should not have to keep reminding a dealer to do their job. I'm pretty sure if I still owed part of the down payment or some other paperwork, they would be blowing my phone up. I bet I magically get a call saying Safelite is on their way after this review is posted LOL

Great customer service! Donny was amazing. Thank you!

My service coordinator met me at my car as soon as I drove up. His name is James Norris. Took very good care of me

The service technician, Joshua, was great! Kind, concise and professional.

Service was great and done right. Very pleased with the updates I got from when the work was started and when it was finished.

James did an outstanding job in taking care of my Accord. I cannot recommend him highly enough in terms of service, knowledge and respect. An overall great experience

I was pleasantly surprised by the fair and professional car buying experience at Honda of Lewisville. As an unaccompanied, single female, it was nice to be recognized as a serious buyer. Both Jon and Sunny were great to work with. It was worth the drive from Dallas.

Fast and courteous service!! I needed a new tire because I ran over a screwdriver on the highway and had a flat. The dealership was superfast getting my car in-and-out while I was working the entire time in the lounge. Michael helped me and was extremely efficient, professional and kind! Went back to work and made my 4:30 appointment! Thank you, Kathy Croft

They were a little busy when I arrived and had to wait longer than normal to get someone to assist me, Not a big problem to deal with as everyone is trying to get back from covid-19 disruptions. Overall excellent service from this location every time. Cinthia was very helpful and professional.

Thank you Cynthia for the wonderful customer service!

Great service . Been a customer of Auto Nation for this over 10 years and been taken awesome care of.

We got fair value for our trade in and received the exact car we wanted. Financing danced a little when there was no need to but eventually got serious. Very pleased with our salesman.

Buyers beware of this dealership. I recently went to the Autonation Honda Lewisville website to get pricing on a new Honda CRV, and had to input my personal information to obtain "see our best price instantly". Satisfied with the price that was offered, I was ready to purchase the vehicle. I later received a follow up call from a sales representative who then emailed me a detailed proposal that included window tint and clear guard, adding $794 to the price that was originally posted. Since their website has no references anywhere that this is a mandatory charge, it turns out that their "best price" is a totally bogus figure. I appealed to management and found that Autonation has absolutely no intention of honoring the "best" pricing that is posted on their website...period. IMHO this is a very dishonorable and deceptive way of doing business, so be well advised.

Ali did great job give me amazing services. Best honda dealer in Dallas.

Excellent customer service. Waited a reasonable amount of time for service to be completed.

Not happy. Got one of the first appointments at 9 AM. Got there 10 minutes early Promised the car back by 10:30. Not ready on time. They called me at 11:30 to try again to sell me things I already declined. Said the car was about ready. It was not. Didn't get the car back until almost 1 PM. Long time for oil change, tire rotation and inspection.

Great service - very attentive to my needs and requests

Excellent service and quick turn around

Joshua Frymark did a great job on my recent visit to Autonation in Lewisville. I never saw a survey but if I filled one out he would receive a top score on everything .

Disappointed that the bill was incorrect and the coupons were not applied correctly on the windshield wipers

I bring my car to where I bought it and it is has been that way for years because I buy Hondas. And my service advisor is tops. He knows what I like and how to deal with me in explaining the service and cost, if any. I've bought 3 Odyssey vans since 2004. They don't wear out, I just like to keep upgrading to the new technology.

Purchased my Honda Odyssey with AutoNation and have always had it service there. My last visit was very disappointing concerning it took two hours to get an oil change and they forgot to replace the rear windshield wiper blade so had to return two days later to get the wiper blade. Technician said I had a nail in the sidewall of one tire which was not repairable and needed new tire, I declined and took the car to the dealer where I purchased the tire (had road warranty) and the nail was not punching far enough into the tire to need a new tire. Tire still holding air and did not need to be replaced. Wasted 2 hours on the tire issue. Will still go to AutoNation for service but I hope next visit is better.

I recommend anything your Honda vehicle might need. They have prompt and professional service!

Great experience. No hassle, made me completely comfortable and went far and beyond. Would definitely recommend to family and friends.

Excellent service done in timely manner

Let me start by saying don’t be fooled by the “no haggle online price” for used cars. I had done my research on a car that I wanted and looked various places for the specific vehicle, so I go there I drive the vehicle, it’s great I tell him that I have connections in the industry and that the vehicle is definitely overpriced, he shook it off and tried to tell me about the blue book value when I told him the market value for the car was much lower regardless, anyway the car came with one key fob that was completely messed up, I paid extra on top of the already overpriced vehicle with my financing a warranty for my wheels and tires which included key replacement and I had already seen an issue with my tire when we were there that I noted NEEDED to be fixed ! Of course , the salesman sweet talks you not a problem we will fix it. Then reaches out to ask how it’s going, well let me tell you, my tire hasn’t been fixed or replaced and you haven’t bothered to fix and/or renew my key fobs for my car that I pay every month for warranty on. This dealership is a blind folded joke. The experience will be amazing until you sign those papers, the salesman gets their money, and you’re on the road. Drive pink everyone!! Customer service and retention rate is horrible here because the lack of care !!! Definitely won’t be making another purchase here .

From scheduling an appointment to completion of the service, the ease of working with Auto Nation popped up in every aspects of my day. I would recommend Auto Nation to anyone.

Great job with assisting me getting my new car! Mo & Mike helped a lot. Very nice and knowledgeable people. I’m glad I chose this dealership.

It was a very pleasant experience. The customer service person was very courteous and told me exactly what they were going to do to my car. I waited about an hour and the the customer service person came over and told me it was finished, and then I got into my car and drove away.

Excellent service . Good customer service. Service advisor Josh Excellent.

Shjon Grong, SP, was very knowledgeable about the car I was looking for and ultimately leased. My first lease ever! Shjon explained to me the way a lease really works, I had no idea it was so easy.

Had my engine replaced and a required kit was not installed which resulted in engine failure and another engine replacement. They would not make arrangements for a rental or guarantee reimbursement. I had to rent a car for the month it took to complete the engine replacement. I?ve been waiting 3 weeks for reimbursement for the rental.

Very good service. Replaced my transmission that was under warranty

My service person Jordan was extremely helpful very nice. He has great customer service skills very professional and polite. When I come back for anything I will make sure that I request for him. Thank you for having one of your best service representatives to assist your customers. Sincerely, Helen Walker

Nick was great! He was very patient and thorough. He talked us through different options not pressuring us.

I dropped the vehicle off for routine maintenance. The work was completed relatively quickly and the communication from my representative was excellent. My only criticism is to stop texting on what additional work the mechanic is recommending. I did not see the text for over an hour and it extended the time I had to wait and there was no way I was going to add more time for extra work. This texting has occurred the last few times I have brought the car in. There is no way I am going to approve extra work through a text. Just pick up the phone and call to discuss.

The whole team over at Autonation Honda Lewisville is AWESOME 👏🏽👏🏽👏🏽 I Love shopping there & I always have a wonderful experience!!!

Dealing with John Detter was an absolute pleasure. He took great care to show us car after car until we found the one that fit all of our needs. His knowledge of the product, the purchasing process and general amicability was beyond expectations! Good not be happier with our experience.

Had a service issue, Service Manager Tammie was absolutely AWESOME to deal with! It was worth the 40-minute drive from Anna, VERY professional and respectful. GREAT customer service!!! Go see Tammie!

Please return phone calls! Over the last month, I have left four voice mails, including to the service manager and have yet to receive a call back from anyone. My vehicle is not repaired. Honda must have a fundamental problem with their Infotainment system because I have brought it in six times in the last year and it is still not working! Please fix this! I cannot use my sound system as it cracks and pops and goes out completely. I couldn’t be more frustrated and disappointed in both Honda and this dealership.

Buying process was out standing in its presentation

My car service was diagnosed by Joe Sims. He recommended many good options while my car was in the shop. My experience was very positive. Shout out to christine phan as well...

Came in for oil change and other maintenance due service. Jordan was great in taking care of everything.

New car sales and service!

on 12/12/2020 I bought a Honda CRV from this store. I was advised to purchase GAP insurance and some other protections services from them and they would lower my loan interest rate. They said I could go back and cancel this services a few weeks after the car purchase. I have gone back to the stores several times (including this morning) and called many times. Nobody would help me. Jenna (sales person without business cards) told me this morning that the finance reps were too busy and don't have time to help me and to go back or call back another day. They simply do not want to cancel the protections plans the sold me as thy said they would. I tried calling those plans directly but I was referred back to the dealership.

Place is nice, most staff is friendly, but out guy was Not friendly

It was quick and precise. Got right price for oil change, wheel alignment and car washed in less than 2 hours. Appreciate the help from Service manager.

Did not have appointment and was in and out quickly. Josh was great. Service was appropriate. Will definitely use them for my Honda needs.

Excellent and efficient service department.

I came in on Saturday and spoke with Cynthia about receiving a recall notice on my Accord. Cynthia scheduled me for first thing Monday morning. I was in and out in about 90 minutes, which included an inspection and wash, in addition to the handing of the software issue recall. Additionally, she came out a couple of times to give me updates and go over the inspection report. Prompt, polite and professional!

wonderful customer service handling issues with purchase that were under warranty

While there was a mix up with my service appointment, Joshua did not miss a beat. He got my car in immediately. All requested service was performed. One thing I forgot to mention was noticed by Josh and added to work order. All maintenance work was explained upon completion. Dealership was clean, chairs in waiting area were spaced for social distancing, all staff & most customers were wearing masks (important to me because of family health issues).

It was a good experience at Auto Nation. The service was great from the I'd dropped the car until I received the car.

I wouldn’t recommend going here. I bought a Honda Odyssey and I paid cash. I noticed the vehicle online and called to make sure it was available. 1st guy said he would check and call me back. After 30 mins of nothing I called again 2nd guy said he would check and a few mins later he did call back stating it was indeed available. We arrive and all was normal. Good test drive. Price was a bit high but the vehicle seemed worth it. They gave us the out the door cost and off to the bank to grab a certified check. 20 mins later we returned and handed them payment and then things went down hill. They said we want to clean and service the vehicle. I said no thank you due to not having all day. After 30 mins or so they came back stating the car would not be ready until 4. I was unhappy with this because I own a company in Frisco and didn’t want to have to come back. They make excuses after excuse and I said fine I will come back. I called at 4 and what do you know it wasn’t ready. They told me to come pick it up tomorrow. I said no, told them I’d be there at 530 to pick up the van or the check. Once I arrived they said it would be a few more minutes turned into 30. The individual that signed the tile over was nice enough. Stated he had only had the paper work for a few minutes and I believe that he was telling the truth. Got the proper paper work and away we went. I find it shocking their view on customer service. What can you a possible customer learn from this? This dealership believes you should jump thru hoops for them. I don’t work for you. I paid you... you hand over the vehicle it’s that simple. If they can’t make a cash buy go smoothly. I’d hate to see the issues y’all will face when financing. I mean who thinks they are going to have to get the sheriff department involved in order to get a car place to give you your car. Sad and last time I return.

James Norris provided exceptional customer service.

I've purchased far to many cars for my liking over the years. This by far was the BEST experience I've had. Doug listened to my wants and needs. He made sure that I LOVED the card I chose. when I tell you I LOVE IT, I LOVE IT. Andy the Finance Director was friendly, quick, answered all my questions, and made sure I got the best deal with all my prior credit issues. I walked in have not a clue of what I wanted, would not have picked a better team to get me into a DREAM vehicle.

Always good . Service technician was knowledgeable and friendly.

Loved the service, attitude, and the way they did what they said they could do and get us into a vehicle!!!

Service advisor #9343 MR James Norris is a unique person who cares about his customers all his Manager Tammie an Ms Christine his supervisor, they a great example of profesional service they actually care for us customers. I didn?t had a way to go home or come back to the dealer to pick up my vehicle but they took care of me and the shuttle driver took me home and poked me up, overall it was a great experience I came back to do the transmission work on my vehicle because Ms Norris took the time to explain everything in detail to me last time I was at the dealer I hope there were more people like him in this world that really care for the customer. I will give him five stars for his excellence.

I ATTEMPTED to purchased a used truck with a one year 12,000 mile warranty from the dealership. I have been searching for that exact truck, trim, and package it came with for a long time so there was no way I was going to pass it up. it had to get an 02 sensor, brakes, and belts changed before I could pick it up (already unprofessional but whatever). Two days later, I picked it up and within three days of driving it, a lifter in the engine went out causing a misfire. I brought it in and they said the dealership the truck was at before noticed the problem and noted it down, but the service technicians at Autonation Honda of lewisville DIDNT CATCH IT which VOIDED THE WARRANTY!??.. are you kidding??? after I purchased the warranty.. they found an excuse to get me out of my warranty because of THEIR OWN LACK OF ATTENTION! then, they had the truck in the shop for a week to run a diagnostic.. talking to the pre owned director, Taylor, when I came to pick it up, it was brought to my attention that they NEVER RAN A DIAGNOSTIC during that time because it was too much money!!.. after about 3 weeks of trying to get this truck figured out, missing work meetings, not being able to go ride and camp, and waiting to see if the dealership would help out in any way, IT DIDNT PASS STATE INSPECTION! so after all this time, they didn't even sell me the truck! I am never going there again. they completely screwed me over and it is not ok. im waiting to hear back about my legal options. til then, I highly encourage the rest of you stay away from this dealership!

Love the experience great costumer service will recommend Honda Lewisville anytime ??

I went in for a recall service but while I was there they performed a multipoint inspection and made a few recommendations on some maintenance needs. They took care of everything I needed same day. I also appreciated that they included a car wash.

The waiting area is very clean, but the tv was in terrible shape and should never had been turned on. The picture was not viewable and so it was an irritant rather than helpful. Most of us were trying to ignore it while reading or using our computers.

The service department was great they took care of the problem. Every time I bring in a vehicle for repairs they handle it. Joshua was very helpful and explained everything to me.

Unfortunately, I did not receive a link to complete the customer satisfaction survey. However, I wanted to let everyone know how awesome this dealership is. I truly enjoyed my visit on Saturday with my service advisor, James. James was a pleasure to work with and offered superb service. He was quick to answer any questions I had and thoroughly explained how often I just get my car serviced. 10/10 would recommend this dealership to anyone in the area. I’m looking forward to my next visit with James and another 5-star service.

Not really happy with AutoNation Honda in Lewisville. Purchased a new truck on 3/20/21 and now over a week later I'm still waiting on my trade-in to be paid off and to have the dash camera uninstalled. I've been told that the camera would be ready to pick up twice by my sales rep DeMareo. After tracking the car on the Acura app I can see it's never even been taken to Car Toys to have the camera removed. I knew he lied to me about this the first time he said the car would be taken to Car Toys and it wasn't but checked again tonight and it's still not been taken there. I will be following up with a manager about this and would not recommend this dealership. They want your business but customer service and follow-up are abysmal.

Joe Sims at Honda was professional and courteous! I had an appointment to get my Honda service. Wait time was minimum. I appreciate Joe?s genuine politeness.

The appointment took 2 hours rather than the 1 to 1 and 1/4 hours quoted to me, but I kept myself busy and did not mind. The Service Representative, Joe Sims, was very pleasant, although I was never informed about the delay.

Got my vehicle serviced on a Saturday morning and was out of there in less than an hour. Everyone was very nice. I will definitely be coming back!

Brought my Honda in to the service center and received excellent service! Everything was done in the time quoted, and everyone I dealt with was knowledgeable, courteous, and friendly. I will be back!

I had to get my car fixed at AutoNation and all staff were so friendly especially Cynthia. Best service!

Their customer service is second to none. They did for recalls on my car . Their work is excellent. They also diagnosed a battery issue

The service was awesome. The staff member I worked with was very helpful and communicated well with me through the whole process.

Josh was very attentive to my needs and followed very thoroughly. He was clear and concise in his messages.

It’s always good friendly atmosphere & the people that help are very professional they try to answer & commodore every need especially during the pandemic, they try to make your stay comfortable as they can due to the stressful situation of the pandemic, so I have no quarrels... I can always count on Honda they make it very above standards the Lewisville Autonation is a cut above the other Honda places I have experienced in the past...so I moved to a great location! Thanks for all your hospitality!

Josh gave great customer service and kept me informed of the progress of my vehicle's service.

Auto nation is just like every other scam artists out there are you by a certified car that has a 90 day bumper to bumper warranty but when it breaks they try and say it’s not covered. The 90 day bumper to bumper warranty is a total lie also don’t fall for the added warranty you can purchase because it won’t cover anything I deeply regret buying might be a call from AutoNation they will just give you the runaround until you’re too tired to deal with it. Update vehicles in for service the second time since we have owned it a little over 90 days had to go back in for one of the same issues still not covered by warranty or anything this dealership is a scam

This was the easiest that I have ever purchased a vehicle. There was no hassle and I got a GREAT deal. Thanks AutoNation.

Had an appointment that I was early for. Met by an associate that went and got my service advisor. She was friendly and helpful. Used the shuttle service both ways. Drivers were great. Everyone was wearing a mask (I appreciated that). All in all, my appointment went well.

Loved the person that set up my service. He was very fission he got me in an out an exact time it took to complete the service

Very easy process and good experience overall. Our service agent was friendly and courteous.

Josh is #1 had him help me 3 times with my oil changes never pressures me to buy more, but gives me the options he?s is great at his job, very happy with his work great salesman

Professional and quick and thorough. Great service.

Excellent service ,I always come away feeling good that my car has been properly given the best care.

Great job! Completed oil change and recall in one hour.

Great service, friendly staff and speedy repair time

This is the way that the car buying experience should be. It was very efficient and considerate of my time. A total professional and courteous operation!

Customer service always top notch. Joshua was friendly and attentive

Upset, that I waited in the dealership for the work to be done. The service admin. called and left a message on my home phone at 11:07 , work order showed that it was completed at 10:37. When I got a service admin. attention it was 12:00 . The admin. did not look for me in waiting area - I had to find them and ask about car as I was late for a noon meeting. She had been to see other customers and when those who were after me were leaving. I had to find them.

Mike Malone is excellent and repairs done in a timely manner.

The staff was very efficient, knowledgeable and courteous. I love that women are now working in the service dept. I also like the shuttle service offered to customers. I am completely satisfied.

Ahmed is professional, thorough, and focused on a successful and fast transaction. I just needed to sell my car without purchasing anything to replace it. I felt no pressure at any time - I really enjoyed this experience!

I drove 45 minutes from Fort Worth with the impression I had a deal. $2500 down and $240 per month for five years. When I got into the finance office I was told that the only lender they could get me approved with charged 24% making my payments $350 per month. A $10,000 vehicle is now going to cost me $24,000 dollars all said and done. The finance manager said oh you can just refinance it after a year to get your payments down. I felt manipulated and should have walked out but didn't. one day later I recognized how unfairly I had been dealt with and asked to be put in another deal. I have not heard back. I await a phone call.

Great fast painless experience. Would absolutely purchase from again. Thanks Nic.

James was the service manager for my recent visit. He listened to my requests and advised me on notifications. It is refreshing to have someone listen and look you in the eye.

The staff was very friendly and helpful, if a problem comes up that my normal shop can't fix I will definitely take my car back there!!

Service was good. And the staff was very helpful and friendly.

Great repairs! Honest, fair price, have coupons, and stand behind work.They will keep your Honda in great shape.

The staff was so helpful and friendly! I am so surprised on how they made me feel so comfortable while I was waiting for car. I love this place, and I would definitely recommend this place if you are trying to get a new car or just a follow up service!

I am always satisfied, and feel confident, when I take the car in for service. I have an excellent service advisor, Mike Malone. I feel confident in whatever he advises me to do. This is the second car we purchased from this dealership.

Auto Nation Honda of Lewisville is the best dealer that I?ve ever used. Especially Thanks to James Norris for being professional and best customer service.

I was high risk for covid-19 And they accommodated me by respecting my need for social distance. The sales manager got me a good deal on my financing. My sales person Daniel was friendly and followed up after my purchase to make sure I was enjoying my new vehicle and ask if I needed any help with features. And last but not least they did not haggle me. So I will probably buy my next car from them.

They are always great!.............................

Good service with prompt response from the representative.

Awesome service! Great communication and swift service!

Excellent service provided by Josh

Look on yelp, the yelp reviews are more believable for this dealership. Here's my first-hand experience with this dealership recently. We had a horrible experience trying to buy a new Honda here. The salesperson you communicate with online and via email will not be who they stick you with when you come in. That way, they don’t need to abide by anything that they said (via email or phone) to get you in the door. They make you sit for hours in their lobby area as they play their delay tactics to increase the odds that you won't walk away from the deal they finally give you. BTW - their lobby has NO hand sanitizer (what kind of business does that during a pandemic!?). Keep you indoors for hours, provide no hand sanitizer and have many of your people walking around wearing face masks under their noses….what could go wrong!? That alone should keep you out of their dealership these days. But add to that the games they play with you to make a good deal for themselves is just deplorable. Think very hard about going here for a new car.

Wasted 5 hours and didn?t pay attention to my car needs

The experience was easy and painless. My internet sakes person, Demario, was up front and honest with me from the start. He answered all my questions and was willing to listen when I haggled about price. In the end we agreed on a price that worked for both of us. Picking up the car was easy and he was so nice working with us.

My service rep, Jordan, was very informative and made sure that I and my car were taken care of. I really appreciate that.

Fantastic dealership and sales team. Very honest, highly professional, helpful and sufficient!

Great customer service. Recall repairs could not be done in time but Tammie was so kind and completely made up for it all. My car will be valeted in a couple weeks and all repairs will be completed

Service is very good. The response and frequent updates on the status good.

The service that I received from Mr. James Norris was amazing! I brought my car in due to a rodent chewing my wires, and Mr. James empathize with me and gave me all solutions into getting my vehicle repaired. I am very thankful to have had him as my service advisor. I will definitely be back to see Mr. James whenever I need my car serviced again. Thank you Mr. James and AutoNation Honda for everything!

Very good services I really recommended for used ir new cR

The service that I received from Mr. James Norris was amazing! I brought my car in due to a rodent chewing my wires, and Mr. James empathize with me and gave me all solutions into getting my vehicle repaired. I am very thankful to have had him as my service advisor. I will definitely be back to see Mr. James whenever I need my car serviced again. Thank you Mr. James and AutoNation Honda for everything!

Excellent Service! Far exceeded my expectations. Highly recommend.

Very good and quick. Nothing to complain about. Will return again.

Excellent service , great employee service best place to own your dream car

Jordan, Service Advisor kept me up to date regarding my extensive repair.

Good experience ! In and out in a timely manner

I have been using AutoNation Honda Lewisville for the last 5 years since I moved here. They have been very responsive, professional, thorough.

It was great experience. Considering Covid situation - there was constant cleaning going on just to ensure safety of customers. Everybody is welcoming and facility itself is huge.

I was pleasantly surprised to find AutoNation Service operating at top capacity the day after Xmas. The 2020 Accords were among those recalled for software upgrade, and I was able to get this done quickly and conveniently the day after Xmas - and they washed the car too.

Good customer service but the repairs needed were highly overpriced as compared to another Honda dealership. So I took my business elsewhere even though I had to drive a little further.

I would have given a 5 stars but they forgot to reset oil light. This is the first time this has happened. Josh did a great job. He kept us informed by text.

I went to the shop to repair a flat tire. and I know it was about time to maintenance of the car but I forgot it since I forgot it at the time since I was upset for the accident. However, Joe recommended a car maintenance option also, and I got it together with the repairing at the same time. It was good suggestion for me. Thanks!

Jordan kept me up to date on the status of my repairs.

Reliable and knowledgeable Service Center.

Bought vehicle 2 months ago and still waiting on dealership to fulfill IOU and to get tags. We have called well over 20 times leaving messages, etc and no one ever calls back or follows up. From the salesman, manager, or general manager. Currently they are in breach of contract and could care less. Definitely wouldn’t ever go back. Should have run when the sale was difficult to get the dealership to communicate with us. If it wasn’t for the vehicle we got I would have taken it back and paid more somewhere else just so we could have decent customer service.

Always the right place for my Auto needs!

Great service. Staff kept me updated on repairs. Friendly staff.

Joe takes excellent care of me as always! He is attentive and answered all my questions. The service department takes good care of me.

Waited 2 hours tonget a key made and then was told the machine was down. Wasted an entire morning.

The scheduling and actual service was performed with excellence.

Jordan was great...explained services clearly...kept me updated on time frame...ty.

The customer waiting area was nice and clean and Jordan Palmer was excellent and listened to my preferences on the services offered.

Always great customer service here. Very nice facility.

Everyone was very helpful.. My husband appreciated the assistance he received.

I purchased my car at AutoNation Honda Lewisville and was happy with my experience at the time. I have continued to use the dealership for all of my servicing and have been happy with the friendly people, good service, and the nice environment of the dealership. Vicki

I moved to the Dallas area recently and needed a Honda dealership to continue to service my civic. I just happened to call AutoNation in Lewisville and the person who answered the phone was so welcoming and nice, she quickly and easily had be scheduled for my service needs. At the dealership/service center, everyone was so nice and attentive. James took very good care of me and kept me updated on the progress of my service and estimated time to wait. It was a great experience!

An overall good experience. After purchasing my 4th vehicle with them the process did seem a little easier this go round. Gave me a good amount on my trade in and came away with a solid certified pre-owned vehicle. The #1 Fob Remote was missing and they've ordered me a new one, so waiting for it to come in. So far so good with the AutoNation Honda Lewisville Team!

They have really demonstrated great customer care and satisfaction so far. Update: gonna take back my comments after latest service experience. As part of the deal when we purchased 2 Accords from them, I was promised that the first oil change will be on them verbally by their sales-person after I found out they tried to low-ball me on the trade-in value of my car (got 2X more at CarMax). Just tried to schedule that 1st oil change but the salesperson could not remember offering that. So now I feel like a liar for a simple oil change which they made me waited 2+ hrs in the dealership while waiting for the salesperson to come in. Salesperson never returned my calls - so I had to go the dealership. Don't think I want to deal with this dealership anymore.

Mike was very helpful and described things very well to us

Mr. Norris makes sure that you are pleased.

Great car, good deal and smooth Transaction . I will definitely recommend.

Today, Jan 1, 2021, terrible dealership and customer service. I had an appointment with a salesperson to see two vehicles. One of the vehicles I saw in an advertisement and was ready to purchase once I saw and test drove the vehicle. The second vehicle the salesperson recommended before the visit and I agree to see both cars. Once upon arrival, the salesperson told me that neither car was available to drive. They both needed to have their brakes replaced. He found the second vehicle, but when he drove it around for us to look at the vehicle was filthy on the inside and the engine light was on. So, I ask can I see the original car per the advertisement. Well, they could not even find the vehicle for me to look at. Needless to say, I was very disappointed because the salesperson was not prepared and the manager that attempted to assist was not any better. The only thing they offer for my trouble was to fill up my gas tank, which was already 3/4 full. I have been buying cars for almost 35 years and have never dealt with a brand name dealership that was so misleading and did not know the first thing about customer service. Needless to say, no car was purchased and it was a complete waste of time. If minus stars exist I would give them -5 stars.

The place is clean, the people are very nice, the personal explains everything, and the job was completed within the timeframe.

Excellent! I did not have an scheduled appointment, but they work on my car with no delay and an amazing quality!

Excellent customer service

they service very good, i will bring friend this dealer,

Autonation Lewisville is always on top of whatever it is we need.

I was thoroughly impressed with the great customer service and the safe social distancing provided by the staff here. This made the car buying process very easy and smooth. They answered all of my questions competently and even followed up later with a phone call after my purchase to see if I was satisfied and had any additional questions.

Long story short, SHADY dealership. Told us we were approved that morning over the phone for 17.99%. We get there to sign paperwork, go back with the finance guy, and he tells us that we were approved from bank A for 17.99 for 72 months, but if we go with bank B, our interest rate would be 14.99, with a slightly higher monthly payment, for 60 months. Bank B also comes with gap insurance, blah blah blah. He’s pushing bank B HARD. “They’re a great bank, you can even get credit cards.” We tell him no THREE times. He leaves the room (to go lock the rate). Our uncle comes in and asks what’s going on and we tell him about the two options. He immediately calls his friend who also used to work in car financing and he tells us that what this guy is doing is ILLEGAL. Our uncle approached the manger on duty and demanded to know what our interest rate through Bank B was... 13.46%. Crazy. Incredibly DISCRIMINATORY practices. Granted, our credit is far from great, but these people are taking advantage of minorities with poor credit.

Excellent work and service was excellent. He took care of my car last time and this time. Outstanding service!

Service Department is first-class. For 10-15 years we've dealt with Mike Malone who is friendly, knowledgeable and trustworthy.

The service department always takes good care of me. They are polite and explain everything so I understand.

On time, would go back. Car wash was not working, they said I could return next week. Thanks Joshua.

Quick service, very attentive. They owe me a car wash, will return. Thanks Josh

everything went wonderful, Jordan was nice and explained all the details of the service to me. keep me informed on the progress and events, there was a power outage that caused things to stop for a while.

Isaiah and Sonny took time and care of us when purchasing our first minivan. Sonny found the best option for payment or our specific situation. We are in love with our Odyssey!

My husband and I have been Honda AutoNation customers for over 20 years. We’ve purchased 6 honda vehicles over that time since then for ourselves and our now driving children. We have been treated with such care and respect in every situation from every level of its employees, from auto purchases, warranties, extended warranties, service department maintenance and repairs, recalls, roadside assistance and State inspections to accommodating us with loaner cars that had to fit several car seats, to needing to meet school pickup deadlines or worried questions we had about a noise or concern. Honda AutoNation is our go-to for all our auto needs and concerns. We trust them, we thank them, and we will continue to recommend them to our own children, family, and friends. Thank you!!!!

Mike took excellent care of me as always! He is attentive and answered all my questions.

Always use this dealership to buy or maintain. Excellent!

service with friendly attitude

I always have gotten great service in the past at the dealership, but this time not as much. I dropped my vehicle off at 7:30 am and never received a call from my service advisor all day. I called him at 3pm left voice message and 1.5 hours later I called again as my call was not returned, still no response. So I called the dealership directly and asked someone else to check on my vehicle and was told my vehicle was ready and we could pick it up. After that my service advisor called. Ended up picking vehicle up during 5 pm hour. The repairs made were awesome, no complaints there. Service offered to wash my car after I was there to pick it up, but I passed as I did not want to wait for a car wash. The service advisor helped me cleaned out tree leaves that were left under the hood before I picked it up. Repairs was great - Communication was just not the best this time.

Very satisfied with the excellent and courteous service.

Attentive service, dropped off my Honda Pilot for a oil change and James called back to inform me of some recalls to fix. The estimated time to complete was right on time when it was completed. Nice Job!

I purchased my car 2 years ago and have my car serviced at Autonation. The customer service and is always excellent and you always have more then one team member ask you if you need anything. This is the best car buying and service experience I have ever had.

Mike was great. He did not pressure me to buy additional services during my visit. He noted issues that need to be addressed soon.

Very helpful. Benson did all he could help me get my new car and I appreciate it very much

Both our Honda?s needed oil changes. I checked all the local Honda dealers websites for service specials. AutoNation Honda of Lewisville had the best special. Even better than the oil change outfits. Prefer to do my maintenance with Honda shops as they then have the complete history when it comes time to trade, sell or a warranty claim. Our service advisor Josh was great and they got us out quickly.

Jordan Palmer and all the service team provided excellent, fast , quality service on my latest maintenance work on my Ridgeline. Thanks all!

The service is great and the weight is fast.

Sonny and Ahmed went above and beyond in their service. I would highly recommend both of them for help in looking for a new car. I am a returning customer and will continue to return due to their service and help.

Martin helped me out sooo much when I was trying to sell one of my cars that I no longer needed! He stayed in contact with me and helped me out throughout the whole process. I will definitely be coming back to see him when I’m ready to purchase my next vehicle!!

Martin helped me out sooo much when I was trying to sell one of my cars that I no longer needed! He stayed in contact with me and helped me out throughout the whole process. I will definitely be coming back to see him when I?m ready to purchase my next vehicle!!

Easy oil change and three recall items taken care of.

Christine Phan and Joshua Sanchez provide the best customer service! I go out of my way to go to AutoNation Honda Lewisville even though there is a Honda Dealership less than a mile from where I live. This is because I totally trust the service I receive from AutoNation Lewisville!

They sold me a vehicle that needed repairs without disclosing this to me. After driving it for 1,047 miles locally, it became nondrivable. I have pictures of the needed repairs. They stated that they completed a 125pt inspection prior to sale and completed some repairs and changed the filters, etc; however, confirmed this is just a checklist with no pictures or further evidence of completion. The new repair shop showed me pictures of the needed repairs along with the filthy air cabin filter and engine filter Autonation stated they replaced. Now AutoNation is refusing to fix anything leaving me with a 3k bill, I paid for the towing of the car, and the warranty they sold me will not cover anything. So no, I do not recommend this dealership.

Sean Song is a wonderful sales rep and was so very helpful in our selection process. No pressure just GOOD customer service!!

I recently traded in my 2010 Honda CRV for a newer vehicle. The sales and management staff were professional and the vehicle is as it was represented to me by the salesman.

Good Service writer. Will return in the future. Clean dealership.

No issues, resolved my concern.

Overall a very efficient, clean dealership with friendly and helpful staff. Most dealerships wash your car after servicing it but I had to ask. They said they didn't do it because they were short-staffed due to COVID-19 but there was only 1 other customer there. They had the porter run my car through the wash and he brought it to the bay within several minutes but left it for me soaking wet. Fortunately I always have towels in my car so I dried it off myself before driving off.

Smoith overall even though xame in with a bank draft it took over an hour to see a manager to donthe paperwork. Finally walking out tonthe car the salesman only gave me one fob and said sorry but it is used. I asked for the dealership to order another one as all cars come with 2.

I feel as though I'm always taken care of at this location and look forward to my next visit.

Friendly and helpful service advisors. Great service and facilities

Good service, brought my car in early and didn't have to wait much longer. Clean and professional.

I have had my Hondas serviced at several dealerships in several states. None can compare to Bert Koons Honda in Shreveport, Louisiana. AutoNation in Lewisville, Texas, provides adequate customer service. The staff is cordial. Even though I have to schedule an appointment for service, the service advisors are not prepared for my arrival. I have to go inside to let them know I am there for an appointment. They seem disinterested. I am told to wait outside by my vehicle. I presume this is how management trains them to treat customers. I would like to commend the maid for her attentive service. The TV in the waiting area went off the air. The maid found the remote control and gave it to me so that I could resume watching TV. I did not even have to ask her. I was very impressed by her gesture.

Customer service was so professional and respectful. I can't comment on quality of repairs as this is a recall and my car is a 2020 Honda Pilot.

I can honestly say I didn't have the greatest first impression. They said the car (used) I was going to look at was going to get detailed and be ready for me to drive upon my visit. It was quite dirty and had a dead battery. Upon agreement on a second visit, the car was impeccable, had new tires, new battery, and new brakes. Salesmen were nice, slightly pushy, but that's generally expected. My car has been a blast to drive and a second opinion said my car was in excellent condition. I'd definitely recommend this dealership.

The good folks at AutoNation in Lewisville took care of my Civic again. I went in to get a check up and some new wipers and received great attention to make sure my car was safe & sound and ready to hand over to my daughter.

Best car buying car experience I have ever had. Go see the Autonation team now for a great car deal!!!

Great super helpful sales staff!! Ask for Damario Marr!! Great service and super friendly!!

Great service, great price, wish they would not push extended and extra warranty so hard. In our family we have had 12 Hondas, great reliable dependable cars. We have bought 4 from Auto Nation Lewisville. Best deal we could make!

The service advisor, Josh, was very courteous and he worked with me on a challenging scheduling issue that arose. They were very easy to work with on the phone in advance and check in was flawless.

I have been taking my Honda Ridgeline to AutoNation (originally Bankston Honda) since purchased in 2008. My service advisor-Mike Malone is the best and the mechanics do good honest work.