We needed to change the airbag due a recall and they took care it in a timely manner. They even fix my radio and they didn't chaged me nothing. Thank you guys

Wonderful staff and very positive energy around the whole lot. The popcorn was tasty and the water was nice.

Russell from Service was very professional, attention to detail and took the time to help. Russell has gained a new customer for Autonation Lewisville.

I cam to the U.S. as international student and bought honda civic last winter! I just love it so much and I can’t believe I got this quality of car with such an affordable price! All thanks to my friend’s brother who helped me out and the seller, Moe!!! I appreciated the great service!! Thanks Moe! And I’ll definitely recommend to my friends as well!

I was quoted via email an OTD price on a 2017 Honda they had in stock. I called TWICE to confirm that the car was in stock and the quoted out the door price. After driving a long distance to purchase the car the sales manager refused to honor that price. I had called to confirm the price just before I drove to the dealer. And don't suggest I call the general manager, I already did and he did not return my call. This would have been this fourth new Honda I've purchased.

Sales guy was reluctant to let me test drive (and I didn't) because I didn't have plans to buy the same day and the model I want to test drive was above my budget by 6-7k. Terrible experience.

I waited for my car and was back on the road in one hour. The time I was told.

The best experience we have had at a dealership. They were very helpful during our repair. We look forward to taking our Honda back for future repairs here. The shuttle is very convenient and saved us from having to rent a car .

Had my vehicle towed to this location and the service department quickly took charge of my situation. They had my vehicle in the bay and began repairing my tire even before I’d arrived. Very fast, professional service. Will definitely come back for any future maintenance/repair needs.

I give this place five stars on our car buying experience. We were met by very friendly very courteous people who stayed friendly and courteous through the whole process. We did not have to wait long at all after we got there and we were in and out very quickly everything was explained to us very well. We highly recommend this company for purchasing your car. Update to this review: we have had our car just a little over a year and this is what is wrong with it so far: 1. Transmission reverse is going out, rough shifting 2. Drivers side window quit working completely 3. Car is dinging consistently and no lights are on. We have called 3 times beccause we have a warranty we pay alot of money for and were told the manager would have to ok something and we have NEVER BEEN CALLED BACK. Seems like they will do anything to sell a car to you but then never do anything to fix it. Why have a warranty if you can NEVER use it.

Moe was exceptional. He entailed all the features of my CRV and the even the tiniest price that I would be billed for. Thanks Again Moe.

Brandon and Vetone did everything humanly possible to find me the car I wanted. -- Thanks!

While my service rep was excellent, I had a 1:00 o’clock appointment for an oil change and tire rotation it took 2 plus hours to get in and out after I made sure to arrive early. I understand Saturday’s are busy. There seems to be little point in making an appointment when you just have to wait in line like everyone else. When I asked about why it was taking so long, one of the runners told me, “We had a rush around 11 o’clock”. I’ve had my oil changed there before on a work day and was in an out in about an hour without an appointment. 2 hours on a Saturday with an appointment is completely unacceptable! I will say this, when I spoke to the service manager he was very apologetic and he did have them top of my tank as an apology.

I walked in (no appointment) on a Saturday morning - it was crowded. I had my 4 yr old with me and he was kept well engaged in the kids room full of toys as well as a coloring book crayons. Complementary water bottles and munchkins kept the wait bearable. I was given as estimate of 2 hours and the car was delivered exactly in 2 hours. Given the circumstances I cannot imagine how this could have gone better!

Tow truck dropped of my Honda Accord- car just stopped operating on the highway. Jimmy said he would help- and that was what he did. I had a great experience and my car was repaired.

Had a good experience buying a new Honda CR-V here. Brandon, the sales associate who helped me, was very knowledgeable and helpful through the buying process. He even took the time to deliver the vehicle at the airport as I was returning my rental car and needed a pickup.

Very professional Team that helped us! Overall had a GREAT experience!

Had it not been for the professional courtesy of service rep Jason, I would have only given one star. I brought my 03 Honda Odyssey in last week because my srs light was on. Before bringing my van in, I performed a diagnostic test on it using my own scan tool and got 2 code readings. One was 61-10 (open in the drivers seat belt buckle switch) and the other one was 92-20 (open or short to ground in the passenger's airbag cutoff indicator). I told Jason that I had performed a diagnostic test using my own scan tool and gave him the codes. He said the codes were helpful but they would need to run their own diagnostic test and it would cost $89.95. He also said that if their diagnostic gave the same reading, then the $89.95 would be waived because anything dealing with the seat belt, is covered under Honda's life time warranty replacement for seat belts. Their diagnostic results came back and Jason informed me that the seat belt needed to be replaced and it wouldn't cost me anything. However, they got another code reading revealing that the srs dashboard light bulb needed to be replaced and since this is something that's not covered under warranty, I would have to pay the $89.95 diagnostic fee. I told Jason that I could replace the bulb myself and for them to just replace the the seat belt. He either way, I would still have to pay the $89.95 diagnostic fee because they diagnosis that my srs dashboard light bulb needed to be replaced. Although I thought this was a total BS move to get me to pay the $89.95 diagnostic fee, I didn't argue and agreed to pay the fee. They replaced the seat belt and supposedly replaced the srs dashboard bulb but this didn't solve my srs issue. The light still comes on when the seat belt is not buckled. Jason said that the seat belt harness needs to be replaced but unfortunately, Honda no longer makes seat belt harnesses for 03 Odysseys. Update: 5/17/19 Google sent me an email the other day informing me that my google reviews of different companies had been viewed thousands of times and has helped a lot of people. I was happy to hear this because as a consumer, no one likes to be taken advantage of and ripped off. Anyway, after looking through some of my old reviews, I came across this one that I wrote about AutoNation Honda Lewisville and I saw that the owner had responded asking me to contact the General Manager to see how my situation could be rectified. Well even though this happened a couple of months ago, I took the owner up on his offer and called the General Manager on 5/15/19. I explained to the General Manager what had happened back in January of this year and he promised that he would take care of the situation and get back to me within about an hour. He never called back and to be perfectly honest with you, I personally believe he had no intentions of calling me back. He's probably hoping that since this happened back in January, I would just forget about it and let it go. So as you can see, even though the owner asked me to call to speak with the General Manager, the General Manager doesn't seem to care about this whole ordeal and really doesn't seem to care about receiving a negative review.

I had a awesome experience at AutoNation, as a customer with credit issues i was apprehensive about even going in. However my Salesman Teome was very kind and sensitive to my situation. He treated me with respect and a kind smile through the whole process.... I also was impressed with my finance mgr Mr.Vetone Jones. His service was impeccable. Thanks AutoNation I will be referring friends and family to you for there next vehicle...

It was awesome

Rude dealers

Oh my goodness...where to start? The last straw was when I called to schedule airbag recall service and was informed that the recall manager would call me to schedule an appointment. After a week I called back and was transferred to the manager with apologies, to make the appointment. I would have to take off work as they do not offer loaner cars. I got to AutoNation Honda Lewisville and a service advisor pulled my ticket only to notice someone wrote that they were out of airbags & didn't know when they would have them available. No one thought to call and inform me. I left and called David McDavid Honda of Frisco who quickly scheduled me in so my day off would not be wasted, plus they gave me a loaner!! The AutoNation recall manager called me later to ask if anyone informed me about the lack of airbags...seriously?! I've had many epic fails with AutoNation Honda Lewisville, definitely time to go elsewhere.

Wonderful service ! I had an oil change coupon that they readily accepted. They also took a nail out of my tire .

Nice and Good Service

I went in for what the manufacturer recall stated would take 30 minutes. Two hours later I get a laundry list of things my car needs. A dozen things totaling $3000. Really? You found all that while replacing an airbag issue?

Great experience Fast, smooth, and people are professional. I have used many coupons for my service check.

Amazing service, great dealership. Jeffrey Allan (E-Commerce Director) is awesome

I recently purchased a new Civic Si from this dealer and it was a great experience. The car itself is an amazing fusion of of engineering, affordability, and excitement to drive. As far as the sales process, I went on a test drive with Isaiah Mason, who really knew the car inside and out. I wholeheartedly recommend him to anyone looking for a new or used Honda. Sonny and Tommy, the sales and finance managers I worked with, respectively, were also pleasures to work with. Sonny in particular was incredibly responsive and understanding regarding a reservation I had about the purchase. It's a week later and I have absolutely no regrets!

Russell Yost was most attentive! Cars these days are so complicated and Russell answered all of my questions with great expertise in a way I could understand. He went above and beyond any Service Advisor I have ever had! Very friendly, knowledgeable and patient. I'll call Russell for all of my Honda needs.

I recently purchased a new Civic Si from this dealer and it was a great experience. The car itself is an amazing fusion of of engineering, affordability, and excitement to drive. As far as the sales process, I went on a test drive with Isaiah Mason, who really knew the car inside and out. I wholeheartedly recommend him to anyone looking for a new or used Honda. Sonny and Tommy, the sales and finance managers I worked with, respectively, were also pleasures to work with. Sonny in particular was incredibly responsive and understanding regarding a reservation I had about the purchase. It's a week later and I have absolutely no regrets!

The service was thorough and quick and I was routinely updated as to when my car would be ready

I had a great experience leasing a new CR-V! My Sales Consultant was Teddy, Sales Manager was Jeffrey, and Finance Manager was Vetone. They all made it a simple process for me to get the car I was looking for at a price point that I wanted. The next time I need a new car, I would definitely go back to those 3 gentlemen.

Great customer service.

I was disappointed when I showed up for my appointment on May 2nd for airbag recall and was told that the item was not in stock. All went well on my next appointment on May 9th. I do want to compliment shuttle driver Jerry, he was efficient, courteous and professional.

Excellent service. I went for tire rotation and oil change. Also as my state inspection was due and they suggested me to do. Found out my air filters needs replacements and done that as well

I couldn't have asked for a better experience! This was my first time buying a car from a dealership and I was reluctant in the beginning but I can't say enough good things about Luis Aguilar! First he took the time to really figure out what my needs were, then he called his best car expert Isaiah Mason to explain the features of each car and let me test drive all the ones I was interested in, then once we got back to the dealership Luis took the time to explain every little detail to me and answer all of my questions. Once I choose a car Luis went above and beyond to work with the loan company to get me the best interest rate, discounts and monthly payment. I did not feel rushed or pressured at any point during the process. After all was said and done both Luis and Isaiah called to follow up on multiple occasions during the first two weeks after I picked up my new car to check that it was working well and that I was happy with it. Lastly I just received my first payment and it is EXACTLY what Luis explained, no hidden fees. I would highly recommend using Auto Nation Honda to anyone looking for a new car!!

I've taken my Honda Odyssey into AutoNation Honda Lewisville for years for service. I can honestly say I've never had a bad experience there. On my most recent visit, my service representative, Russell, was excellent. He kept me informed about the process, let me know what needed to be repaired and why, and had it waiting when I came to pick it up.

We were treated fairly and not high pressured., Moe took his time to explain all the car details on the CRV . Our experience was excellent.

I purchased a Honda CR-V a little over a week ago. The entire process, from start to finish was quick, painless and fair. My salesman Jim, was pleasant to work with, not at all pushy as I might have expected! I give AutoNation 10 **********stars!

My experience at AutoNation was excellent Christina was very helpful getting me to unstrand the GPS in my car. I will definitely bring my car back for to AutoNation.

I worked with Jeff Allen and Isaiah Mason. After visiting a number of dealerships, I was surprised to find that the first number they presented was leagues better than any other dealership and matched CarGurus great prices. Since my purchase I have returned for this and that and each time I have been treated like a new customer. This is a dealership to make a purchase and then return to.

I had FOUR different employees beg and remind me to fill out that survey and PLEASE leave reviews on social media, so here's my review of my experience... For us older folks: RUN AWAY FAST! For the younger crowd: DON’T DO IT, BRUH! It seems most automobile transactions cause anxiety or even some mental anguish. I know I have had a few unpleasant surprises previously on some of my high dollar purchases. We all have, right?! But none come close to the BS I experienced with AutoNation Honda Lewisville. Within minutes of driving off in my new vehicle Friday night, I felt sick as I realized how bad of a deal I just fell for. I was not even sure I knew what I signed! Was it their fault? No way. They are doing what they are paid to do – set up the best deal to bring profit to the dealership owner(s). I respectfully take the blame for signing papers I did not understand. That is 100% my bad! Unfortunately, I let my guard down Friday night and was persuaded into signing a deal I knew nothing about after I rejected the offer numerous times. It still happened. Was it their fault I fell for it? The answer is still nope! Before signing, I was promised if I still felt uneasy with the deal, I can come back “in the next day or two” to get the original deal we agreed on. That is exactly what I tried to do literally hours after the ink dried. That did not exactly work. It was one lie and sham after another. I even drove to Lewisville Monday after we all agreed to redo the paperwork to the original deal, only to be fed more lies and again told to come back in another five days and the paperwork would be ready to sign. Tuesday morning, I requested a copy of the new finance paperwork so I could have an attorney review it prior to me signing even more paperwork and getting in even deeper. Like magic, a new deadline appeared! After requesting it for legal review purposes, an email was received saying I had to sign the paperwork THAT SAME DAY or else I could not switch to the original deal. The goal posts were now moved from Friday or Saturday to Tuesday just after asking for the paperwork to review? Coincidence? Due to other real-life scheduling conflicts, I let them know in writing that I would be unable to drive to their dealership for the third time in four business days when I have been fed lie after lie. The communication stopped with that final email. I have not heard back, and it is honestly probably a good thing. Unfortunately for me, I fell for it. I hope YOU do not fall for it. Literally 100% of the people that have read the transcripts and listened to the recordings thus far have leaned back and basically said “Ouch” as they tell me how I was raked over the coals and how horrific of a deal I fell for. (Again, my bad!) So, to my “friends” at AutoNation, savor the flavor, boys, because it sure as hell will never happen again. To the people coming here to check this place out before you visit this place, there are plenty of 5-star reviews that will totally cancel my review out and not influence your decision at all so I wish you the best of luck in your transaction. My tips to you are to not go in hungry or tired. The guys here are very talented and can wear down your defenses very quickly compared to some other dealerships I have dealt with in the past. They are good! Too good! In conclusion, if I had a time-traveling DeLorean, I would definitely ask Doc to send me back to Friday, April 26, 2019 at 5:00pm so I could prevent my slightly younger self from making a very expensive mistake. Regarding the car... I actually like the car. I did have to have it serviced within 24 hours of driving it off the lot, but it's still an amazing machine so far. And it's going back for another repair Monday -- but I'm hoping two service department visits in two weeks will be enough to keep my "rental" car going until I can be free from the horrible deal and go to a reliable and honest dealership, if one exists! (If you're with a competitor with morals, hit me up.) Happy shopping, and good luck on your next purchase or “fleece”! 😊

As a seventeen year old, I came into Auto Nation with my mom looking for a new car. I was so excited to get a 2011 Nissan Rouge that was going to last me from now and through out college. A month and a day later, I broke down. My car completely stopped. My transmission went out after only driving 1,400 miles. Keep in mind this was at 11pm at night going down a country road. Stranded. Alone. I was devastated. When we let Auto Nation know what happened they did not help my mom and I. In fact in over a week, they have not contacted us and explained why they sold a car that they KNEW would break down. A complete shame. Not only are they full of lives, but they are deceptive. Imagine looking a 17 year old in the face and saying “this is the perfect car for you” and then it break down a month later. WILL NOT BE COMING BACK EVER. Do not go here.

I just bought a 2017 Civic Si Sedan from their Certified Pre-Owned lot. Great group of guys, very friendly. This is the 2nd car I have bought from them and I’ll probably be back in a few years to buy a 3rd. Thank you Tommy and Jose for your hard work!

I just bought a 2017 Civic Si Sedan from their Certified Pre-Owned lot. Great group of guys, very friendly! I’m in love with my car and Tommy and Jose helped me get a great deal! This is my 2nd car purchase from Autonation Honda Lewisville, and I’ll probably be back in a few years to buy a 3rd!

No one likes having to take their car to get the oil changed but Kevin Castillo at the Honda dealership in Lewisville made it an absolute breeze for me! He took care of everything, showed me the break room with complimentary snacks and drinks, then reviewed the form regarding the details of the included full-service inspection with me in great detail so I understood what needed to be taken care of immediately or in the near future. He was very polite and knowledgeable!

Walked in and about 3 of the workers saw us but did they greet us? nope why? because i'm a young customer. I'm in sales myself and their "Sales workers" did not greet us nor asked if we needed any assistance because were young haha Im in need of a new car asap and I really needed someone to be helpful and provide me with more information so I could make my final decision but I guess THIS IS NOT A HELPFUL PLACE to go I will not be purchasing anything from here bc they cant even acknowledge their customers lmfao.

I had FOUR different employees beg and remind me to fill out that survey and PLEASE leave reviews on social media, so here's my review of my experience... For us older folks: RUN AWAY FAST! For the younger crowd: DON’T DO IT, BRUH! It seems most automobile transactions cause anxiety or even some mental anguish. I know I have had a few unpleasant surprises previously on some of my high dollar purchases. We all have, right?! But none come close to the BS I experienced with AutoNation Honda Lewisville. Within minutes of driving off in my new vehicle Friday night, I felt sick as I realized how bad of a deal I just fell for. I was not even sure I knew what I signed! Was it their fault? No way. They are doing what they are paid to do – set up the best deal to bring profit to the dealership owner(s). I respectfully take the blame for signing papers I did not understand. That is 100% my bad! Unfortunately, I let my guard down Friday night and was persuaded into signing a deal I knew nothing about after I rejected the offer numerous times. It still happened. Was it their fault I fell for it? The answer is still nope! Before signing, I was promised if I still felt uneasy with the deal, I can come back “in the next day or two” to get the original deal we agreed on. That is exactly what I tried to do literally hours after the ink dried. That did not exactly work. It was one lie and sham after another. I even drove to Lewisville Monday after we all agreed to redo the paperwork to the original deal, only to be fed more lies and again told to come back in another five days and the paperwork would be ready to sign. Tuesday morning, I requested a copy of the new finance paperwork so I could have an attorney review it prior to me signing even more paperwork and getting in even deeper. Like magic, a new deadline appeared! After requesting it for legal review purposes, an email was received saying I had to sign the paperwork THAT SAME DAY or else I could not switch to the original deal. The goal posts were now moved from Friday or Saturday to Tuesday just after asking for the paperwork to review? Coincidence? Due to other real-life scheduling conflicts, I let them know in writing that I would be unable to drive to their dealership for the third time in four business days when I have been fed lie after lie. The communication stopped with that final email. I have not heard back, and it is honestly probably a good thing. Unfortunately for me, I fell for it. I hope YOU do not fall for it. Literally 100% of the people that have read the transcripts and listened to the recordings thus far have leaned back and basically said “Ouch” as they tell me how I was raked over the coals and how horrific of a deal I fell for. (Again, my bad!) So, to my “friends” at AutoNation, savor the flavor, boys, because it sure as hell will never happen again. To the Facebook people coming here to check this place out before you visit this place, there are plenty of 5-star reviews that will totally cancel my review out and not influence your decision at all so I wish you the best of luck in your transaction. My tips to you are to not go in hungry or tired. The guys here are very talented and can wear down your shields very quickly compared to some other dealerships I have dealt with in the past. They are good! Too good! In conclusion, if I had a time-traveling DeLorean, I would definitely ask Doc to send me back to Friday, April 26, 2019 at 5:00pm so I could prevent my slightly younger self from making a very expensive mistake. Other than that, I actually like the car. I did have to have it serviced within 24 hours of driving it off the lot, but it's still an amazing machine so far. And it's going back for another repair tomorrow -- but I'm hoping two service department visits in one week is all! :) (That's why they get 1 star instead of zero -- plus Mark Z. and his platform do not allow zero stars.) Happy shopping, and good luck on your next purchase or “fleece”! 😊

I went to this location while out of town for business and had a safety recall on my accord that needed attention. The service department was very professional and quick with greeting me upon arrival. Their courtesy drop and pickup employee was safe and professional. My inspection was completed timely and the service advisor, Russell Yost, explained everything they did and added what was recommended in the future with no pressure to have them immediately completed but informed me they can try to accommodate walk-ins but would also work with me on an appointment if I would like to make one. I would recommend this place to anyone.

Excellent dealership! Went to the service center. Russell Yost is a real gentleman who can and will take good care of you. Highly recommend location.

Don did a GREAT job an if I ever need car he would be the one I would come to again!!!!

Salesman Joe was excellent. He asked what I wanted, found the car at another dealership, and brought it to his dealership for me to test drive and eventually purchase. Very smooth transaction.

Excellent service ! Ask for josh when you arrive he is great!

Great service very friendly and helpful

I was looking for a used car. I had already determined the make, model, years, and colors I wanted. I had been to been to 5 other dealerships before visiting Autonation Honda in Lewisville, Tx. They had an average selection of used cars. I was greeted within 5 mins of looking at the cars by salesperson. We were greeted and asked the same questions like the other dealerships. Told the salesperson of the car we were interested in and he showed us what they had. We asked to look at a few of them and he went inside to get the keys. We test drove one and decided we liked it. The price they had listed was non negotiable, but the price compared to others I had seen in person and online was a good deal. We told the sales person we liked the one car and we would be paying cash/check for the car. We would not finance the car. We asked about warranty options and the salesperson said the finance person would be the person to go over that with us. Then this is where it went downhill. We get the numbers and there is this $799 charge on top of the sticker price for a "Protection Package". They said it was for protection on the paint and interior or as the salesperson texted me said and I quote "Its like a stain on wood protects the paint and fabric, scratches and stains." So $799 for wax and scotch guard? I asked for it to be removed and they (salesperson and finance person) said they would not. So the price went from good to on average. At this time we were tired of shopping and realized this dealership was priced like the other dealerships. They get your interest with a low price on the sticker posted on the vehicle and then add this additional fee. There were two or three similar cars with better pricing from other local dealerships based on websites, but did not know if they would do the same thing. Most online pricing for this type of car were equal to this one when including the additional $799 charge. They did not do electronic transfer and we did not have a paper check on us. So we made arrangements to pick up the vehicle the next open day. It was a Saturday and they were closed on a Sunday. We picked up the car on Monday. We picked the car up and realized later it has less than a quarter tank of gas. Also realized later some other minor things. Over the next day, the $799 got to me. I asked them (salesperson, sales manager, finance manager) by email to take off the $799 fee and give me the money back. Basically was told "no" by the salesperson and no response at all from the managers. The salesperson said we do not fill up gas with cars, but we could come by and they would fill it up. Nothing stuck out like "WOW" about the staff, selection, or pricing at the end of the day. We were just another family looking to buy a car. Thus I give them 3 stars for an average rating. The dealership is just like the others. Nothing spectacular.

Service Center team members including Ashton were very friendly, knowledgeable, and timely. I highly recommend their service.

Great experience! Smooth, knowledgeable staff. Entire purchase was quick and painless. Top marks for the whole staff. Would definitely shop here again.

1st time here great place my service rep jossua really helped me out. Only downside no phone charging station

Despite coming in on Easter weekend, they graciously completed the recall for my car and had it done on the same day. I had Kevin help me out, he was kind enough to clean up the external part of the car as well for no extra charge. If you decide to wait for the task to be completed, they have popcorn and coffee inside too.

Mike Malone is the BEST service advisor. He has integrity (never tries to sell something I don't need) and REALLY CARES very, very much. AWESOME. Also, this Honda dealership has the best prices on a synthetic oil and filter change. I highly recommend.

My first visit to this service center was convenient, fast and welcoming. Kevin was very helpful, understood the need and kept me posted on the progress. I believe this is going to be my car's second home :)

I got shafted. Nobody would answer my calls or messages. I bought a car two days prior and they told me that it was being delivered never was delivered they had no intention of ever getting the vehicle. I had to drive 45 minutes to the AutoNation to get any information. Please don’t buy a vehicle here

Great and timely response to my problems. This is my 4th Honda I have bought from AutoNation Honda.

I've been bringing my cars to AutoNation Honda in Lewisville (and Bankston Honda before that) for more than 15 years. Jimmy McCormack always takes great care of me. I highly recommend them.

Love the customer service received. Clean location too!

Service Advisor Kevin provided fast, exemplary service, keeping me informed during the entire process (oil change, cabin filter replacement, routine transmission service). He also worked with me to apply the most advantageous coupons, which lowered the final cost. Plus he personally wiped down my car after its run thru the car wash.

Very nice

Very slow. I spent 2 hours there and accomplished nothing.

Awesome! Great help and customer service. Guys were very patient and stayed late to help and finalize everything. Answered all my questions.

This is my third lease experience at this dealership and the second working with Janet Moore. Overall I was treated with the utmost respect and received exactly the terms I had in mind upon arrival. The paper signing portion has been streamlined and is far more efficient. I am confident I will receive the same first class treatment when it is time to service my vehicle. I would recommend the dealership to anyone looking for quality vehicles and excellent service.

I scheduled an appointment for an oil change and it took over two hours. They said my tires are close to needing replaced- they are new with around 10K. We asked about an ignition grinding noise we?ve been asking about since year 1. They acted like they?ve never heard us mention this. They said they?ve never heard of this problem and my car is out of warranty. We ask this question every time we go in- several times a year for that last five years now. Have never had these problems with this dealership but was extremely disappointed after this last trip.

Mo and Tommy we're fantastic!!! You need anything, go see those guys and the team at Autonation Honda in Lewisville!!!

Awesome customer service

Had a recall repair service this time, it was great. My adviser Joe did a great job. Thanks

So happy to learn that Jimmy McCormick is back. I trust him as my service advisor and have worked with him for over 25 years.

I worked with JJ Fleeger, knowledgeable and courteous salesman, overall pleasant experience

Collision timing is 8-5pm I drove in at 4:12 to have them take a look at my car and they refused to help me saying we close at 5. What the hell is the timing for until 5PM! Every time I visit here all they do is piss me off.

We came in to only test drive 3 used cars. But floor Sales Management treated us kindly, assigned to us a fine young salesman, who proceeded to bring the cars. We drove them, and he was extremely helpful and knowledgeable to answer all of our questions. Highly recommended Dealership on it's floor Sales Management and Sales courtesy. Phil

Though negotiating for a new car is never painless, the guys I worked with here were so far the more professional and easiest to work with out of the 16 other dealerships I had visited, new and used. Also pink license plate frame is a plus :)

Great guys, the didn't pressure into any unessicary repairs. They checked what was wrong and listened to what I said about my vehicle. Then made me a list and asked before doing any work. One guy In particular Chris Freeze, the guy was understanding and helped me out to the fullest extent. I felt like my family and I were in good hands. Never need to go anywhere else. 10 out of 10, 5 Stars and two thumbs up! I posted a review a few months back and to follow up with another great experience. If you guys keep bring on team members like Chris and Russell you will ALWAYS have my business. Keep up the outstanding work yall!

they did a great job when my Honda broke done THANKS SO MUCH

AutoNation is losing it all, I received an offer online from AutoNation about a lease, I called the dealership they said that offer does not exist in their system even after showing them the email. The company is going thru crisis due to economy but also treating their customers unfairly.

Very professional and great service. Explained every thing checked on the car and what work was done on the car.

I had my oil changed on Friday. When making the appointment I was treated professionally. Upon arrival the service attendant was immediately at my car. The whole process was quick and easy. They even washed my car. Jon was very helpful and efficient.

Very professional and great service. Explained every thing checked on the car and what work was done on the car.

Quick, fast informative

My experience this week was very pleasant. As I was told I did not need an appointment; I had hoped to just run in for an oil change and inspection between two major appointments mid-day. I knew this was a crazy thought but did not want to use my day off to travel far. As it happened I was shocked to get right in, answered a few questions and was out of there in about an hour. It was wonderful and they checked over all points and percentages and reported quickly. Best service in years. Russell, thank you for all your help and easy reporting. Hope to see you next time.

I'm the first person to admit that I don't know much about cars -- only what I like and need -- and the team at Auto Nation Honda in Lewisville made sure I got what I want and need. Luis Aguilar, the sales manager for used vehicles, took so much time making sure I was educated in various options that could work for me. He and Wolf Quintero, a sales person who is knowledgeable and very easy to work with, patiently showed me many different cars before I -- finally -- decided on the first one they had shown me. I mean, they knew what I wanted and needed better than I did, but were never pushy. They let me come to my own conclusions by giving me all the facts they could. I trust these people, and I am grateful that they helped me find a reliable, safe, and beautiful Honda Civic SE that I will love driving for many years, a car well worth the money I invested in it. Thanks also to Vetone Jones who completed all the financial paperwork with me and graciously accepted my choice not to go with the dealer warranty. And guess what -- Wolf even offered to drive my new car from Lewisville to McKinney so I wouldn't need to make the trip again. Nice.

For best Service contact mr James Norris 5star Service thank you mr James

Great experience overall with terrific pricing. Thomas assisted us with selecting the right vehicle and was very professional, highly recommend. Also highly recommend meeting and working with Sonny and Vitome for financing and manager review.

Jimmy McCormack was very efficient. Repairs were done quickly and I was on my way.

They sold me a car as a mint condition, when I received the car paint on the hood was damaged, motor mounts were shut, transmission mount both were bad ,control arms upper sides were worn, vacuum pump was leaking oil ,oil pressure solenoid was leaking , rear stabilizer bushing were bad ,emergency brake handle was broken , driver side control window switch was damaged and out of place and rear towing cover was missing.i rusted auto nation but never trust used car department of this store , tried contacting used car management and he didn't help also contacted the general manager twice , he refused calling me back .I will never trust auto nation again. I am gonna thank the 90 days warranty who helped me to put this car back to normal after total of 28 days waiting for all repairs , I appreciate the porsche of Orlando service manager who worked hard to repair all these problems for me

We didn't buy a car here however, Janet was great! Very friendly and knowledgeable on the cars!

Brandon the salesman was very attentive and knowledgeable about the vehicles we were interested in viewing. We appreciated his kindness and attention.

They sold me a car as a mint condition When I received the car , paint on the hood was damaged , vacuum pump was leaking oil Control arms upper side were bad ,motor mounts both were shut , transmission mount was worn, rear stabilizer bushing were shut, oil pressure solenoid valve was leaking ,emergency brake handle was broken ,driver side control switch was broken , the rear towed cover was missing ,I will never trust auto nation again Thanks to Porsche of Orlando service manager who worked hard to repair all these problems by using 90 days warranty which took around total of 28 days

I had a question on my 11 year old Honda and it took quite a while for somebody to know anything about the vehicle even though I was at the dealership. Rather disappointing, but the person that I was finally able to get ahold of was able to help me somewhat. It's got less than 15000 miles in mint condition... He wanted to buy it I said no way...

My sales rep was very patient and knowledgable about the vehicles and programs I inquired about. I would definitely refer any person to go and speak with Teome Little. He's the man with the master plan! Thanks again for helping me put my daughter into her first vehicle.

This is the one Honda dealer in the DFW area that doesn?t increase the final price with too many dealer ?add ons?.

my experience was excellent. The professional manner Mr. Martin Garcia attend my wife and me was outstanding.

My care was due for a yearly check for oil, fluid check and tire check. They got me in quickly and were done in the estimated time.

Great experience!!! Top notch service!!!

Got out of work...ready to go home...but my car wouldn't start. Used Honda's roadside assistance. The technician was able to jumpstart my car but informed me that my battery needed to be replaced. He also told me not to shut the car off because it probably wouldn't start back up without another jump. So I called AutoNation Honda Lewisville and asked if it would be possible to replace the battery if I drove directly to the service station. They said to come on in. I was assisted by James, a service advisor, who promptly greeted me upon arrival. He took the necessary information and started the process right away. I was in and out in 30-45 minutes. I was so thankful! AutoNation Honda Lewisville has a great team of professionals working for them. Thank you!

We were well received and got our car back in the time as they promised. I highly praise their services.

DO NOT visit Auto Nation Honda Lewisville service department. They are nonchalant, uncaring, and out to charge you for unwarranted service. I've had my vehicle at this service department 3 times for the same issue in the last month. My car had a delayed start. Picked it up after the first visit and immediately recognized the problem was not repaired correctly. After much hassling on the phone; the service manager agreed to discount the additional repair and gave a courtesy oil change. Since, I had spent over $400 on parts and labor that were not needed. Well guess what??? After the 2nd visit; the problem was still NOT RECTIFIED!!! This time I took actual videos of the car not starting properly. Took it back a 3rd time; and supposedly the service manager looked at it and determined they couldn't duplicate the problem. I've informed the service team and manger; the problem is random which is why I took the video footage where you can hear the car with a delayed start. I was told "We can't find the problem so if it happens again just bring it back". I have repeatedly told them that the problem is random and may not happen every car start. My mind is boggled; this is supposedly a Honda certified service center. Shouldn't they be calling Honda to troubleshoot this??? I picked up my car last week and have had at least 3 days where the car has not started properly. I've spent a $1,000 for lies and deception on the part of AutoNation Honda Lewisville. POOR POOR CUSTOMER SERVICE AND A SERVICE MANAGER WHO TOOK DAYS TO CALL ME BACK!! Auto Nation should be invested in troubleshooting and fixing this but they aren't. After all; I've already spent $$$ so they could care less. And the cherry on top; they changed my oil less than 1 month ago. Yesterday; I go to wash my windshield and there is no windshield fluid. The oil change includes checking fluids and adding fluid but my windshield fluid was empty. It was empty when I went for the oil change and evidently they didn't do what was noted on the service sheet. Makes you wonder if the oil was changed or was this a DECEPTIVE LIE also. I made numerous attempts to contact customer relations and didn't even get a call back. Unless you want to throw money out of the window STAY AWAY!! The service department really deserves NO starts!

Our sales person, Don Colonne, was honest and upfront about all the details of the transaction. Financing was efficient and fast and I was very impressed with the whole buying experience at AutoNation Honda in Lewisville. I recommend anyone in the market for a new or used vehicle to go see Don or Danny in finance. I've bought a lot of vehicles from various dealerships. This one would be top of the list for fast and efficient. Thanks Guys! From a very busy Lady

Worst service in my history of car dealerships. Stayed there for over 2 hours then they tell me they dont have the part to my vehicle. Then they took a piece of my vehicle and said they ordered a replacement. Found out the replacement was never ordered. Never again!!!

Thank you Don C. for the great buying experience, you were very professional and made the process go smoothly. I would recommend asking for Don if you are looking to get a new or used Honda.

Came here for yet another recall for my 2013 Accord, but the service adviser, James N. made my experience great, he is very knowledgable and explained everything to me in a way I could understand. Jimmy handed me my car. And was very polite and even offered to run my car though the was as it was very dirty. My experience was great.

I bought my cars here and have them serviced here for years and I’ve been very happy and satisfied with services. On 3/26/19 l brought my CRV for checkup, I arrived at Honda AutoNation about 9, Jimmy McCormack told me that it will take about an hour, he came again not even 10 and told me it was done. They even washed my car! Thank you very much Jimmy and Honda AutoNation for taking good care of me and my car!!!

I bought a new Honda 2018 CRV. The touch screen keeps beeping and going in and out of different commands. The fix is pulling over and turning the car off. Took it to get fixed and had a video of the screen going crazy and they say “Honda is aware of the problem and is working on it”. That is Not Good Enough. So I look the problem up and it’s been going on for years. That is not the way to fix a car still under warranty. If I would have been aware of this problem, I would not have bought the car and went back to Mazda. Ok Honda, fix my problem...

Russell was so helpful and kind. This is the third vehicle I have bought from you guys and referred three other buyers. Thank you for always being so professional.

Great customer service and care. The representative was very engaged, knowledgeable, and clearly explained the things that need to be done as part of maintenance. Thank you!

Excellent service with Brandon! He was very knowledgeable about the cars and helped me a lot with my decision!

Bought a used vw Jetta from them last summer. Sales person was less than great but being young and probably his first sale I let that part go. Finance was another issue as the payment changed 3 times while in there as she “forgot to add something” whatever that meant. Wanted to cancel the warranty the next day as it was still under factory warranty so why pay $2000 plus for an extra year but they couldn’t change it until I had an account number. Which we know they still had the paperwork in the building they just didn’t want loose out on it and the money they were going to make. Next day I had to take my own time to take it to Bobby Becks Lewisville VW to have the key programmed to the car. Finally get to really drive the car and it’s having vibration issues. Test drive Didnt even get to take it on the highway, only back roads. Take it to discount tire and find a severely bent wheel which I was told by Luis he would have it looked at it. Guess what? To this day still hasn’t been taken care of. Of course at this point, I’m beginning to wonder what else was missed during inspection. Find out the car never had an oil change. Luis did get that taken care of, almost 3 hours later. He knew I was waiting and apparently he doesn’t know how to communicate and let the techs know. Had to have them repaint the bumper as the clear coat was peeling off within a month of buying the car. Left it all day long with them to take care of and whoever he had do it did a terrible job. Color never matched and is coming off again because it wasn’t prepped correctly. Was told it wouldn’t be an issue and he would have it done to his own vehicle and it would last as long as the car did. I tried to make contact with them last week and never got a call back. Not surprising since I had a ton of issues the first time around. Email, phone doesn’t matter. I would steer clear of the con artist and shady business practice. Now I’m stuck with a car that has all kinds of issues that will be coming out of my pocket.

Bought a used vw Jetta from them last summer. Sales person was less than great but being young and probably his first sale I let that part go. Finance was another issue as the payment changed 3 times while in there as she “forgot to add something” whatever that meant. Wanted to cancel the warranty the next day as it was still under factory warranty so why pay $2000 plus for an extra year but they couldn’t change it until I had an account number. Which we know they still had the paperwork in the building they just didn’t want loose out on it and the money they were going to make. Next day I had to take my own time to take it to Bobby Becks Lewisville VW to have the key programmed to the car. Finally get to really drive the car and it’s having vibration issues. Test drive Didnt even get to take it on the highway, only back roads. Take it to discount tire and find a severely bent wheel which I was told by Luis he would have it looked at it. Guess what? To this day still hasn’t been taken care of. Of course at this point, I’m beginning to wonder what else was missed during inspection. Find out the car never had an oil change. Luis did get that taken care of, almost 3 hours later. He knew I was waiting and apparently he doesn’t know how to communicate and let the techs know. Had to have them repaint the bumper as the clear coat was peeling off within a month of buying the car. Left it all day long with them to take care of and whoever he had do it did a terrible job. Color never matched and is coming off again because it wasn’t prepped correctly. Was told it wouldn’t be an issue and he would have it done to his own vehicle and it would last as long as the car did. I tried to make contact with them last week and never got a call back. Not surprising since I had a ton of issues the first time around. Email, phone doesn’t matter. I would steer clear of the con artist and shady business practice. Now I’m stuck with a car that has all kinds of issues that will be coming out of my pocket.

No pressure, just friendly people

I knew better but I did it anyway. Never trust an Autonation dealer. However, they had a vehicle I wanted. It is a 2014 Audi with a few extra miles that was a one owner and it was priced pretty good. They showed me the paperwork how it had been serviced at one of their BMW dealers and a few items replaced. Their pushy finance guy chastised me for my lack of interest in one of their overpriced aftermarket warranties and reminded me the "free" warranty they advertise on the website only covers defects. Within a week I had a problem including a rather large puddle of oil under the car. I left it at a reliable independent service place who informed me of the "gushing" leak in the oil filter housing. Something that would have been extremely obvious if they actually changed the oil. So they either lied about their rigorous inspection or they lied about the service. Additionally, they found two fault codes. So Im guessing no service or maybe they simply dont care. Either way Scotty had it right "fool me once shame on you, fool me twice, shame on me" Update: As requested, I called the dealer and asked to speak to the GM. I was told he was in a meeting an could not take my call but I left my name and number which was 3 days ago. Just to be sure I scanned the review, the response, and the invoice for repairs and sent it to my sales guy since his is the only e-mail address I could find. Nothing. I am pretty sure someone just leaves those comments for you all to read and think they will do something but not to promise real actions.

My husband and I came in to see about purchasing a vehicle. We worked with a great sales rep named Omar. Omar was very knowledgeable and kind. We enjoyed our experience with Omar. When his sales manager, Jeff came into the picture, however, our experience took a drastic 180 degree turn. Jeff was aggressive, pushy, and used bullying tactics to try to force our hand and make a purchase before we were ready. Jeff refused to give us our keys back to our car we were considering trading in when we were ready to leave the dealership. It was a frustrating and disappointing experience, and unfortunately Jeff lost a sale for his wonderful employee Omar. We purchased our vehicle at a different dealership the next day.

One word, WONDERFUL! Sonny and Mr. Johnston were the absolute best. Very detailed, patient, and all around great mean. They made the process very smooth sailing for me, and reassured me every time I began to worry that everything was going to be okay!!! Unexpected blessing, and I love my new Honda Civic EX!!! Thanks AutoNation!!

They mske buying a car a simple stress free experience.

Excellent customer service! Josh in service was great!

Teddy our salesman was very helpful. He was very easy to work with. I would definitely recommend him.

Got same week appointment. When arrived that Saturday was told it would be about an hour. Car was ready when promised and they even washed it.

Excellent service, very happy with my advisor.

Cash Deal. The sales side was great and easy to work with.(5 stars) In financing, (0 stars) the hard sell for their maintenance program was a huge turn off. Seriously, I almost walked out because they just would not take "NO" for an answer.

I received excellent service with Mo at Auto Nation Honda in Lewisville!

Was told they were going to pay for gap, oil service and warranty but at the end they end up putting it on me to pay for. Will say anythi g for u to sign

First time buyer and the team made it their mission to help me walk out with a smile on my face and a new car! Thank you!

Prompt service, friendly and got car back in half the time originally indicated.

My experience at Autonation Honda Lewisville was really excellent. People there are very nice and upon arrival they make you feel at ease. Even though I went there at a busy time of the day after work, the wait time was reasonable. I appreciate their service and give them a 10.

Martin was the salesman for my new vehicle. I never felt pushed or bullied as one typically does when purchasing a new vehicle. He was always polite and wears a smile. I will also say the same for the sales manager Sonny. I highly recommend this dealership.

We were recommended by Moe Kesodia who is a sales rep at Honda to contact Honda AutoNation to have our Honda 2016 Pilot EX-L looked at. We met with the service manager Mike who went over all our concern. His team, then went through all our issue and fixed 99% of the issue. We have 1 outstanding issue, which is a bizzare one, that nobody knows what it is, It has to go back to Honda to be further researched. We like the fact that they went through all our concern and escalated the situation with our Rear Window having random marks. Excellent service and honest people to work with.

Great people and great service

Mr. Norris was a excellent service person, he made I understood what was going to be done to my vehicle. He alert me when it was almost done. Most of all he quoted me the correct price range. Thanks Mr. Norris.

Salesperson bed assisting my son was very helpful and knowledgeable we should go back and we'll both look in the cars now

This is the best Honda dealership I have dealt with in the area- both the sales and service departments. Luis was very helpful as well as everyone else.

Went in for a manufacture recall... They did the required work, found another problem that was covered under the warranty and fixed it as well. Job well done !

Don't even bother with this place. told the sales man was looking for an ex and I had saw one I like and was comparing price. asked me the price of the one I saw. told him what it was, was told should have bought it and didn't care to show me the car I was interested. so me and my mom just left, couldn't even seen inside of a car we like. Trash dealership

Excellent service and professional assistance from Mr. Mike Malone, my service advisor, during my recent visit to handle a Honda recall. I also had the oil change done at the same time since he offered to match a coupon I found online. Mr. Malone is knowledgeable explaining all upcoming maintenance items from the inspection report. Great experience at AutoNation Honda Lewisville!

The agents were very helpful and seemed to have our best interest in mind.

Awesome crew, worked a miracle. Looking froward to with them in future for another vehicle.

Buying experience was simple and good

Kevin Castillo, my service advisor, was very professional and was able to get my A1 service completed on a very busy Saturday morning. I was impressed with the service department and plan to get all of my scheduled services done at AutoNation

Each and every employee I met at AutoNation Honda in Lewisville was friendly and helpful. I experienced no pressure from the sales staff, unlike other area dealerships. I highly recommend you visit them!

Bought 2019 CR-V EX-L. These folks are better than most car dealers I contacted. Big reason is very little pack on the cars (no $299 pin stripes, $200 windshield protection, etc.). They do have $400 window tint for front windows, but mine did not have that yet, so got it done for $100 with same lifetime warranty. Worked with Brandon who is enthusiastic and knowlegeable about the cars. Used Honda financing because interest rate was better than what I had with USAA. F&I gentleman was not pushy about adds, though he did go through them with me. Seemed like I got a decent price compared to what I was seeing at other dealers (hard to compare because of the proliferation of pack and inflated fees). Price was lower than what I was seeing for some 2018s. Give these guys a try.

Bought the CRV 2019 Model. Had a great experience at the store and specially with the sales rep Pitty Jose.He really understood my requirements and suggested the best value for my requirement. Would refer this store to any one looking for buying a car.

The sales staff are a cut above "Used Car salesman". They really did go out of there way to get me a nice, affordable car for my daughter. I'm not kidding, the salesman spent the entire day with me and my daughter,and her better half. The entire day. I was the last one out of the door. My daughter has a Acura MDX and I have a payment I can afford. 2 years of maintenance means I don't have to work on it. If you need a good, low mileage car, do yourself a favor and go see these guys and ladies.

Very convenient from start to finish

Very friends staff, especially on the service side. I was in for an oil change and next thing I know, I'm coming out with a new car. No pressure sales staff and Janet was extremely easy to work with.

This was my first time buying a new car so I was worried I was going to be ripped off. I met with Omar and he was very down to Earth and not pushy at all. I couldnt have asked for a better experience. Id recommend Omar to anybody. He knew his product really well but still respected what I wanted. I was in and out alot faster than I thought too, with a new car!

Very friends staff, especially on the service side. I was in for an oil change and next thing I know, I'm coming out with a new car. No pressure sales staff and Janet was extremely easy to work with.

Service was great. I stopped in without an appointment to have my gear shift repaired. Josh was very friendly and helpful. He checked to ensure that my warranty would cover the repair before we started. They had my car all fixed up and ready to go within an hour and a half (half an hour faster then they originally estimated).

I have been looking for a vehicle for my 16 year old daughters for about 2 and a half weeks. Mo was so patient with me and worked so hard to find them something reliable with my low budget. On the night I went to pick up their car...I hit a massive metal object on 121. I text my pal Mo, and he came and got me! I got an amazing deal, an amazing car, and personal road side service. I would highly recommend AutoNation, Lewisville Honda to anyone and everyone!

I purchased my new vehicle here because this dealership offered fair up front pricing, great customer service and awesome financing options for me. The whole process was surprisingly smooth and I highly recommend. My sales team included Luis and Mo, they were a pleasure to work with and will take great care of you! Tell them Jessie sent you :-)

Receptionist was very friendly both times I went there. Immediately asked me if I needed help, was approachable. The sales team was good. Both salespeople I worked with were courteous, knowledgeable and attentive.

Friendly, very polite and professional staff. Helped us get exactly what we wanted for an affordable price.

I purchased my new vehicle here because this dealership offered fair up front pricing, great customer service and awesome financing options for me. The whole process was surprisingly smooth and I highly recommend. My sales team included Luis and Mo, they were a pleasure to work with and will take great care of you! Tell them Jessie sent you :-)

I was super happy with the sales person who Took care of me..He took care of me just how I expected everything to be..Fast, Easy, he hit the spot. I loved his costumer service...Excellent service...

This is probably the best car buying experience I have had. The service was great, everyone was super nice and patient and made the transition to my new car very easy. I will definitely be a returning customer.

Friendly staff followed by helpful assistance

So friendly the time went so fast. A wonderful person sorry I forgot his name from NY came and took my name and checked out how long my car would take. My car was ready. Great place plenty of water and goodies clean place. Thank you Honda

The more contact I have with Honda, their employees, and their outstanding customer service, the more grateful I am that it is a Honda I own. Customer Service just doesn't seem to be at the forefront of companies' cares anymore. Thank you! Thank you! Thank you for taking such good care of your consumers!

Great service, friendly staff! Thanks !!!

Purchased 2019 Honda Pilot from Autonation Lewisville. Whole experience was very pleasant. Sales rep Omar was very good to work with. He was able to answer all the questions both on features and pricing of the vehicle. He was very patient while I was doing research online and ensured I got fair price on vehicle. Very happy with overall experience and enjoying the new car.

They were friendly and very helpful if you discuss the price with them it was a little too much they will help you I would love to go back again and get a car for myself

Purchased 2019 Honda Pilot from Autonation Lewisville. Whole experience was very pleasant. Sales rep Omar was very good to work with. He was able to answer all the questions both on features and pricing of the vehicle. He was very patient while I was doing research online and ensured I got fair price on vehicle. Very happy with overall experience and enjoying the new car.

Great service. Christine was informative and keep me up to date on the status of my car

Jimmy was great...updating me along the way, and mechanic took the time to make proper diagnosis.

Contacted the dealership via email and salesman Brandon Goldate got in touch with me immediately. Went into the dealership the following day, a Thursday, to see the vehicle. Brandon was friendly and helpful and informative on the test drive. Was very familiar with the vehicle and able to explain the various features. No hard sell. Easy to work with. Went into dealership with my financing already in place and prepared to buy if I liked the vehicle. Nevertheless, the paper signing/financial part took far too long and several times I had to tell those guys "I need to go" and "I have been here too long." By the end I felt like a hostage. The paper signing/financial part had nothing to do with sales/Brandon. The five stars are for sales/Brandon Goldate. The paper signing /financial guys get two stars because it took three hours to finalize paperwork (probably because they kept pushing auto protection plans). I recommend Brandon as a salesman and I recommend telling the finance people that they need to get it done in one hour or you're walking. In hindsight, I wish I had done that.

The sales person (Gaes Sonny) cheated me around $3.5k extra by not giving installed equipment's like other showroom's are giving. On next day of my purchase from Honda Autonation, Lewiseville, TX, I received a quote from near by showroom for the same price $36k on road with more installed options which is around $2.5k extra worth compared to what they gave here and other showroom they are easily negotiable for another $1k from the quote, total more than $3.5k he cheated. Before buying I asked him many times abt add on's, some how he convinced with his sales tricks. After I bought it, next day when I received quote from other showroom, I did forward him the quote I received as proof, but he is not even ready to compensate the loss by providing any other service or installing equipment's or at least by giving 100k extended warranty which it costs him only $1.7k etc., etc.,. He simply declined saying you already bought and we will not give anything now. I'm extremely disappointed with this purchase. Will never do business again in Honda showroom and also I won't recommend anyone who can see this review. When you are buying car here, pay attention on the installed equipment's.. there quote/price is same as others.. like $36k in my case but these guys won't give any installed options where as in other showroom, they include 2 to 3k worth installed equipment's and they give that for the same out-the-door price. If these guys giving $3k less without installed equipment's then it makes sense, so we can buy on our own otherwise we loose literally 3k right? this guy confused me and made me to buy from them. Anyway it is a lesson for me, I pray god that it won't happen when I buy a home. I hope you won't make same mistake that I made buying car from this showroom.

The sales person (Gaes Sonny) cheated me around $3.5k extra by not giving installed equipment's like other showroom's are giving. On next day of my purchase from Honda Autonation, Lewiseville, TX, I received a quote from near by showroom for the same price $36k on road with more installed options which is around $2.5k extra worth compared to what they gave here and other showroom they are easily negotiable for another $1k from the quote, total more than $3.5k he cheated. Before buying I asked him many times abt add on's, some how he convinced with his sales tricks. After I bought it, next day when I received quote from other showroom, I did forward him the quote I received as proof, but he is not even ready to compensate the loss by providing any other service or installing equipment's or at least by giving 100k extended warranty which it costs him only $1.7k etc., etc.,. He simply declined saying you already bought and we will not give anything now. I'm extremely disappointed with this purchase. Will never do business again in Honda showroom and also I won't recommend anyone who can see this review. When you are buying car here, pay attention on the installed equipment's.. there quote/price is same as others.. like $36k in my case but these guys won't give any installed options where as in other showroom, they include 2 to 3k worth installed equipment's and they give that for the same out-the-door price. If these guys giving $3k less without installed equipment's then it makes sense, so we can buy on our own otherwise we loose literally 3k right? this guy confused me and made me to buy from them. Anyway it is a lesson for me, I pray god that it won't happen when I buy a home. I hope you won't make same mistake that I made buying car from this showroom.

Came to the service dept to have my brakes looked at. Had an appt with a different service advisor but was greeted by James who said he would be helping me. Lucky to have James step in....he was kind and very understanding with all my questions and concerns I had about my car. James was able to get my car back to be serviced for new brake pads , thanks to a mechanic who said they would stay to complete the job since I got there at 4:30. There was a lack of communication the day before when I spoke to the other service advisor about bringing in my car and arriving by 5:00. Getting your car serviced is stressful , but my appt could not have gone smoother. Thanks to James for his professionalism and good old fashion hospitality. Nice to be treated the way customer service used to be. Will be a returning customer for all my Honda services.

Bought a used car here in 2010. Was in the market for a new car, no one wanted to even give me the time. Finally decided to go back to them and bought another used vehicle. They have great staff, hassle free, doesn't take long to get approved and on your way. I highly recommend.

Straight forward and fast. Kept all commitments including a winshield replacement completed at my home the next business day.

I have used your dealership for service for the last year. They have been extremely helpful, when I had some issue with my car and needed to get in without an appointment. Thanks

I greatly appreciated Nart, Luis, Mo, and everyone else I dealt with when buying a used car. They were calm (not pushy), helpful, and found me the right car. My experience here was far better than at other dealerships!

Great experience at Autonation Lewisville. My sales associate was knowledge and friendly. And the rest of the staff made the process hassle free. I love my car! Thanks Honda

The Service staff is excellent, keeping you completely informed, answering all questions.

This place has been giving me he run around for months. Kevin Collins, has made no attempt to contact, or help, me regarding a refund that I’m owed by the dealership. Their customer service is seriously sucking. They will beat around the bush and leave you hanging unless you have money for them.

Very good prices

So I got my new CRV from AutoNation Honda and I like to share how all the staff is very professional and helpful and friendly my sales manager and finance manager was 100 % helpful and I spend only like less than 3 hours Again thank you everyone at AutoNation Honda

My husband and I enjoyed our car shopping experience here. Found what we came looking for , with the price that we wanted. Ahmed is your guy for the car you want.

Reasonable wait time, helpful and thorough

Truly the most respectful and honest dealership I have ever worked with.

After dealing with D&M leasing and another leasing company and getting nowhere for 2 days, we were put in touch with Janet Moore. She was a pro from the start, no pressure and extremely honest and friendly. She took the buying parameters my wife provides and actually exceeded our expectations with the car and deal provided. I got the same vibe from other members of the staff and leadership there, but Janet experience, class and welcoming personality is what I will remember most about this purchase. If you are looking into a Honda or comparable vehicles, find Janet and you won't regret it.

Had an absolutely amazing experience with this dealership! My salesperson Josh Mullins was very patient and helped steer me in the right direction with purchasing my new to me car!

Service after the sale is of utmost importance to me and they really do a great job! I ONLY wish they would provide loaner cars...

loved buying my car at AutoNation Honda in Lewisville. Josh Mullins was exceptionally patient with me and listened to my concerns when I had questions. This was the absolute smoothest car buying experience that I have ever had, and I will be purchasing from them again when the time comes! Everyone was very kind and friendly there too, which is a huge factor in a great dealership

had a pretty bad experience with both sales and Finance. They committed with one price, but at the end, when I was ready to sign the paperwork, they put the twist that I need to go with Honda Finance with the high percentage of APR even I had an excellent credit scope to avail the discounts. On top of it, to my surprise, all the additional warranties which cost($3600) added to my finance. So please wide your eyes open, go through the paperwork do your math thoroughly before you commit otherwise you end with additional costs instead of discounts that Sales/Finance is offering. Another bitter experience, when I went to cancel the Warranties. They don't care, once the deal is done and you may end up hearing "Get out of the cabin" even from a people like Director, who don't have a dignity to respect to their customers. I personally highly disappointed being read some of the positive reviews. my only final note "Be aware".

In general the place is good. The cars prices are reasonable. Staff is nice. They usually just have tinting on their cars, which is good. Beware of sales guys, some are good and some ready to screw your finances. They are really good at it. One thing I didn't like: They did credit check and said no it didn't go through. So no hit. But I instantly got notified in one app that credit took hit. AutoNation hopefully others don't get the same experience.

Vetone and Austin were great! The whole process was fast and easy! Thanks guys :) I LOVE my car

The whole team was very kind and helpful. No pressuring at all.

The car is just what I need. The salesman was terrific. Service was great.

Jimmy was super helpful and informative and they got the work done very quickly. Nice work!

Poor customer service, once the car was sold, called several times to fix a problem with no return call as they promised even now.

Visited with Kevin in Finance. Awesome people!

Mike was informative and prompt . Be even repaired a tire with a nail in it before delivery.

I came here to turn in a lease and get into a new one. My salesperson and main finance guy were both great!! I would’ve given 5 stars however, I had the need to call about two weeks later and the guy I spoke with in finance was incredibly rude and belittling. I was specifically told while there I did not need to do anything in regard to my old lease payment (since it hadn’t been made yet for this month) that they would handle everything on getting it paid off before it was due as I had auto pay set up thru Honda not my personal bank. This was not the case. Not only did I make my first payment while there I was also docked my old lease payment in the same month. When I called to inquire why the payoff hadn’t been done I was given the run around and told it’s common sense that I needed to cancel my auto pay; how could I not know that. I’m sorry but what’s common sense to one person may not be to another! Especially since I was initially told different. I was incredibly shocked at the lack of professionalism and rudeness from this man as everyone else there was so pleasant. I called American Honda Finance to try to resolve and was told I have to wait for Auto Nation Honda to pay my old lease off then they can refund me. They stated this normally doesn’t take so long so unsure why they hadn’t paid it yet. I am now out a full payment. When speaking to Honda Financial Services I was informed they specifically called Auto Nation and gave them a payoff amount that would result in a credit on my account so they could refund me. However, Auto Nation called them back days later and got a different payoff amount. Basically, they screwed me out of a full month's payment for a vehicle I don't even have!!!!! I left multiple messages for finance people at Auto Nation and no one can bother to return my calls. I will likely just show up next as their lack of organization with amounts, time management in paying off my lease so I would be out a months payment, professionalism with their customers and stress this has cause is unacceptable. What an ordeal and hassle.

I visited last monday night to AutoNation Lewisville to inquire about purchasing a new vehicle. Josh & Sunny were nothing but extremely helpful and accommodating.

1. Setting up appt/scheduling Scheduling was easy and simple, though the email confirmation I received did not answer my question about the cost of parts/labor for my fog light and reverse light replacement. Even after sending a reply to the email. 2. While Driving up to the service entrance While driving up, the area was nice and clean but it was not staffed properly. No one was there to greet me and the only other person that was there was too busy with the car in-front of me. 3. Handing over my car to John John was not very enthusiastic, so it was a quiet transfer. Maybe he was tired. I did explain to him that I needed the reverse light fixed (the bulb was fine, it just fell off the socket, but i was still charged for a bulb plus labor). I brought in a pair of LED bulbs that are brighter, but was refused to have them put on later due to safety concerns. I understand that and it's fine. 4. Waiting and charges The waiting area was nice and cozy, but the wait was too long. No one came and told me that it would be 2 hours of waiting. That would have been good to know. For the charges and extra things that I ended up getting done, it was quite a bit more expensive than my local auto shop, even with the 15% discount that John gave me. The wiper blades, the 2 bulbs and labor for the bulbs, cabin air filter and labor for installation, all seemed high. When John came up to me with he 101 point inspection report and told me I needed those things done, he did have the prices listed next to the items, but minus the labor cost. That should have been included. I expected the prices to be higher than a regular auto shop but still I felt I was overcharged. I also ended up doing a corrosion cleaning for the battery terminals (a known issue with these models of Accords), even after I mentioned that there is a recall for that and I was told mine was already taken care of. So bottom line, I would rate my service experience to be 3/5 stars, and there is much more room for improvement.

The epitome of used car salesmen can be applied here. A vehicle is for sale at a price we thought was a bit high. We offered less and was told we could take it or leave it. The asking price was $18.5k. We offere $17.9k. That was December. Since then. Weekly. I get price alerts that the price is dropping. I email back asking if they want to negotiate yet each week I hear this is it. Next thing I get is another price drop and am told its below my offer, u need to take it. Ummm not the way it works. Used car salesman with aged inventory cannot dictate a consumer price. Now the recent price is $16.9k. $1k less than my offensive offer and I'm now educated on how special it is, how they buy and sell lower models of same vehicle quicker because there are too many options and packages on the one in question. Hello. That is comical. Yes I am ripping yall. And believe I can help others know what they are getting into with a conglomeration of used car dealers vs family, location and consumer oriented salespeople.

This is the second time we have purchased a vehicle here. Sean is always helpful with each purchase.

Excellent service !!!!!!!

Excellent place and awesome service...

This is the beat dealership ever. I've bought 2 cars from Auto Nation. Exceptional service always!!

Update. Tried to connect with GM a few times based on the owners response, but he was not available, left him a voice mail couple of days ago and no response yet. Also the 2nd key they gave for car didn't belong to it and they said they don't have the 2nd key.. I felt so insulted based on their behavior and the way they talked that I had to object and finally one of their Director came in to settle the issue. She did offer her apology for their staff and said she would report the incident. I hope she did.. I would like to avoid naming those guys here, but one was the CFS manager and the other their sales manager. They offered me a financing option with 9.9%, which I said was too high, so they started playing the usual game around it, nothing new though and I completed understand that part. Finally I applied online using my cell phone at DCU and I was approved at 4.7%, so they said ok, we will match that, they gave me couple of papers to sign and took me to their finance manager for further paperwork. This guy started talking very rudely and said you are approved at 5.9%, I said there is some miscommunication, your sales guy already said you will finance at 4.7%, to which he said it doesnt matter what he says, I am the manager here, what I say is final. I requested him to call the sales guy with whom I had been interacting for past 2 hours, he said there is no point as what he says to you is immaterial... he further said 2 hours is nothing, people spend 4 to 5 hours here to buy a car... and he kept on talking in that fashion. I now had to ask him why he is behaving in such a way, to which he said his behavior is normal, so I explained I am not feeling comfortable with the way he is interacting, I asked for his name, and he quite happily gave his card and said if you want you can complain to my GM, I said I sure will please connect me to him. So he stepped out and finally bring in this lady who introduced herself as the finance director, she finally realized what had happened and politely listened as I explained the situation, she apologized and said she will take care of the paperwork for me. Finally I completed my buying process, and the sales guy said your car would be ready for pickup this evening. I said I will await his call once the car is ready and will visit again in the evening to take delivery of the car. I waited till 08:30 PM and no call, in between I did try to connect to him a few times but no response. Finally I could connect to him at 08:30 and he said the car could not be ready today because they had to replaced something that failed in their inspection process. He said it would be ready next day by 5 PM, if anything changes he will update me. Day 2-5 PM: No call or update on the car, I again tried calling him many times but no response. I call the front desk and explained the situation, they then figured out what's happening and said your car would be ready in next 1 hour. I finally went there at 08:30 PM, their sales guy was on leave so I was connected with his sales manager, he came out with 1 car key and said here is your key and you can find the car parked in our parking lot. I was a bit surprised, is this how they give delivery of car? I asked for the 2nd key, he said let me check if we have one, he had it in his drawer so pulled it from their and said 'today is your lucky day', not sure why he said that. I then asked that you have 5 days 250 miles return policy, I was given the document about it yesterday, but since the car is delivered today i.e. a day late can you push the end date by a day? He stared at me for a min and said 'why' did you not like the car, why would you want to return it... I said, I am not saying that I will return it w/in 5 days, just that logically it should start from the day you give the delivery of the car. He said I am just an employee here I dont create such policies, the policy says it is from the date of purchase and so it would not be changed. He started arguing about it and I didnt want to go that path again, so I took the delivery of the car and headed home.

Went in for an oil change and tire rotation and found out the oil change was cheaper then on their website and they said we didn't need a tire rotation. Nice to see they didn't charge us for something we didn't need! 😊

I was told by my salesman that some minor scratches would be buffed out but this was not done.

I had a great experience with AutoNation Honda Lewisville. I really appreciate the level of service I received from everyone involved from the sales team and the finance department. The process was quick and transparent...not what you expect when visiting a dealership.

It's the only place I go for car repair. I've trusted them for over ten years and have never been disappointed.

Great customer service, Mike took care everything.

I am always treated respectfully. I had a very complicated warranty issue that did take several visits to resolve, but they were as accommodating as possible. I have had simpler issues as well, and still have had great experiences.

I had a great experience at AutoNation Honda getting my service done on my Honda Pilot. My service advisor, Joe Sims, was extremely helpful and explained every service recommendation to me. He answered all my questions about each item and kept me informed what the technicians found as they were working on my car. He was very professional and I would highly recommend him and AutoNation.

Was able to really work with me on keeping me close to the monthly payments I was looking for. They got me in and out in a little less than 4 hours and made every step of the process seamless and easy. Will be going back! Thanks Janet your the best!!

Love this place!! Great experience with JJ he was awesome! He answered all my questions and made me feel comfortable in making my decision! I t tdd rely recommend this place for sure!

Made me feel like family.

Customer service was probably the worst I've had. The guy who was supposed to be helping was on the phone and when he saw me he raised a finger telling me to wait, and I waited a solid 5 minutes before he even acknowledged i was still there. Then when I went to check out the lady behind the desk just looked at me with a snickering face, not even a word was said. She just gave me the paper work and told me where to pay and that's it. The best interaction I had with there was probably with the guy who brought up my car and actually greeted and explained what He had done. Either way sorry guys, I never really leave a comment but this time i felt it was necessary.

Very kind, and take care good, I like this place

Good sales service without pressure. Our queries and small issues were addressed properly. Technical service (Jimmy) is responsive with timely updates. Effective, friendly shuttle service. Overall good experience at this dealership.

John, the service technician, greeted me warmly and took care of the car's needs promptly. He kept me informed of the work as it was being done. He also provided me with service records for our older Honda, which my son now has at college.

Came to AutoNation after my vehicle was totaled. At first I felt like they were asking too many personal question that I was never asked at other major car dealers but I chose to let go of the awkwardness. My salesman was Wolfe and finance guy was Luis. I negotiated the price a day before and I was skeptical. But I came in, they kept their word and I drove off in a new car. Overall good service.

Bought a used vehicle for my daughter new years eve day and then picked it up new years day. Seemed great until that Saturday (day 4) there was a funny noise so I called the sales guy and told me to take it in on monday morning. When I took it in they said the U joint, drive train was out and that I was past the 5 day return policy (broke down on day 4, sunday closed so monday is day 6) and that I bought it AS IS and I would have to pay for it. When I spoke to the used car manager (Louis) he also said I wuold have to pay for it and was not even nice about it. He said he would send it to Nissan Auto Nation and have them give an estimate at Dealer Cost but I still had to pay. When Nissan called me they said that they won't do dealer cost so the bill is $1,800.00 for Drive train and Feul pump that was also out and there was several other things as well. They also said that most of these things should have been caught with the 50 point inspection that was suppossed to be done before I took the vehicle (I think it was never done because of the new holiday). I called the the used car manager 4 times on wednesdsay and he didn't return my calls then called the general manager that day and he didn't return my calls. THIS IS BEYOND BAD BUSINESS THIS IS ALMOST CRIMINAL

The only negative was that the finance person insisted we needed to purchase $2500 worth of extended warranty for the electronics on the vehicle. She stated the electronics were not made by Honda and therefore we should expect to pay a great deal when even a small sensor failed. Since the vehicle is a Civic, and I was paying by check, another $2500 was a large percentage to add. If I hadn't already committed to the purchase price, I might have left with my old car.

great customer service! I am always treated well.

James in service was great. Helpful with everything answered all of our questions I can see why he has been doing it for 30 years he is excellent.

I brought my Honda in for repairs and Joe took good care of me. He was thorough and informative, explaining things clearly. The waiting area was also clean and comfortable.

I had gotten a notice in the mail about a recall for my Honda Accord. So, I met with James at AutoNation Honda and he was so nice! It was my first time at this dealership, and James helped me with everything. He kept me updated about my car and he didn’t just take care of the recall, he also gave recommendations on what my car needed to get done. He was absolutely great. It didn’t take as long as I thought it would either. Overall, the service was great!

I brought my Honda in for repairs and Joe took good care of me. He was thorough and informative, explaining things clearly. The waiting area was also clean and comfortable.

Low pressure, lots of information, and genuinely nice people. This was a super easy way to buy a car.

This is the first warranty work on a car I bought 23 months ago. No rattles, loose trim or problems until now. I was ipressed. All I needed was a new battery in the key fob. I had no appointment and the wait was less than they told me it would be.

**UPDATE: AFTER THE REPLY FROM AUTONATION, I CONTACTED THE GM, AND LEFT 3 MESSAGES FOR HIM! HE HAS STILL NOT RETURNED MY CALL! WHY TELL ME TO REACH OUT TO THE GM, IF HE WON'T EVEN CALL ME BACK?!?! Our last 4 vehicles have been Honda's, but after buying from Autonation in Lewisville, I'll never buy another Honda again! When trading in our CR-V, they didn't want to give us much because they would have to put brakes on it before they could sell it. 4 months later I take our new/used Pilot in for an oil change. Now they say I need brakes on it. So the vehicle I trade in, they have to put brakes on it before they sell it, yet they sell me a vehicle that needs brakes?!?! Never again will I go back there!

18k miles I am told car needs oil pan replacement and is out of 3 yr warranty I have to cover the hefty replacement cost. As I am still in 5 year powertrain warranty period, why is a oil pan not part of a powertrain warranty?

Just had a "waste of my time" experience at this location. I visited to purchase a car that I found online. After test driving, and having my bank on the phone about to complete the loan.... Sales manager(Mark P) walks up and says I can't have the car, making up some off the wall story(lie). Lie or not, the website has it listed, "no-haggle price", "No Worries, we've inspected it" and I can say, I didn't find that to be true today!

Started off our interaction via an internet query which was handled by Josh M. as we were out of state. He was super responsive to all of my questions, answering them completely, and quickly. I could tell my time was valued. He was able to give me a quote OTD on a new Honda Pilot that beat out any dealership within a 50 mile radius. After arriving to the dealership, we were assisted by Teddy who was EXCELLENT at his job, even up sold us (happily) after taking the time to show, teach, and explain all the features each trim line had to offer. The whole team at AutoNation went above and beyond to make it a great experience - and we will gladly refer our friends and family to them when they are in the market.

Excellent service.Purchase was seamless.The sales person Mo was great to work with.Overall it was a wonderful experience

Outstanding service! Great people!

Not a good place or service. I got old car. Electric First I was given one Key. Searched for second key only when I asked Car was not fully charged. But this fine as it had at least 80% The financial manager , forgot to ask for copy of insurance. They message me on weekend. Called during working hours on Monday and now threatens to take car back. I took screenshot of conversation.

Great care -- time to complete was exactly what I was told...actually a little better. Thanks for the excellent service.

Had bad experience. Didn't asked for Tint but I was charged for that and they made me to take that.

I brought my 2017 Honda Fit in for a free vacation check-up and a state safety inspection without an appointment. The staff was very polite and efficient and my car was washed and ready before I knew it. Great service!

J J was super helpful and not pushy unlike a lot of sales managers. He made whole car buying experience very easy and pleasant.

I had a great experience. Drew was very helpful and he explained the car features very clearly and in details. I liked the transparency and there was "no pressure" from Sales Team on my decision and next steps.

I have been a customer of this location since it was Bankston Honda, going back nearly 20 years. Jimmy was my mechanic - he was thorough and trustworthy, and I never thought twice about any of his recommendations. However, my wife (who was assigned a different rep - not Jimmy) was given an estimate last week to repair her catalytic converter and starter, with price tags of $2,044 and $1,051, respectively. Figuring that sounded a little high, I spoke to a few friends in the auto repair world, and was shocked to hear that those repairs (together) are almost never above $1,000. If I hadn't thought to check their prices, I would have been overcharged by more than $2,000. Let that sink in a moment. Long story short, we are taking her car in to get everything fixed tomorrow for a shade over $1,000. The new place is even throwing in a free oil change, tune-up, and car wash. Never thought I'd be saying this about this location, but we will never be going back to Autonation.

I recently bought a vehicle from this dealership and found them to be very helpful and fair. The process was easy and they honored the price we had worked out before I arrived at the dealership. It was a nice change of pace. Also, my salesman, Wolf, did an outstanding job. He kept his word and treated us right.

Muy amables

I have been a customer of this location since it was Bankston Honda, going back nearly 20 years. Jimmy was my mechanic - he was thorough and trustworthy, and I never thought twice about any of his recommendations. However, my wife (who was assigned a different rep - not Jimmy) was given an estimate last week to repair her catalytic converter and starter, with price tags of $2,044 and $1,051, respectively. Figuring that sounded a little high, I spoke to a few friends in the auto repair world, and was shocked to hear that those repairs (together) are almost never above $1,000. If I hadn't thought to check their prices, I would have been overcharged by more than $2,000. Let that sink in a moment. Long story short, we are taking her car in to get everything fixed tomorrow for a shade over $1,000. The new place is even throwing in a free oil change, tune-up, and car wash. Never thought I'd be saying this about this location, but we will never be going back to Autonation.

Honda Quality Issues : Factory OEM tires lasted only 18.5 miles, Tailgate switch faulty and tailgate stuck. Service issues: oil slight leak, when informed service engineer at 15k miles I was informed it is a axel seal and that this can be done as part of power train warranty next service, when went for service at 18.5 miles I am told it it is not axel seal but oil pan replacement and since car is out of warranty now I have to cover the hefty 750$ replacement cost.

Brett Chandler took impeccable care of our family for our re-call notice. He informed us of past, present and future care of our family vehicle. Respectful, detailed, friendly and informative. Definitely proud of this dealership and Brett Chandler's professionalism.

Cynthia Cortez and Jason Roberts were very understanding of my situation and did everything to help me"

When I tell you I had the best experience of my life Honda and you crew Rock.If everyone was as friendly and kind and treat their customers like Janet Watson and Kevin Collins Everyone would be Happy And smiling like I am

Pitty Jose very customer friendly, we appreciate his help. We brought Honda CRV from there yesterday . Issac Antony and Mary Issac

My service advisor, Joe Sims is great. He makes sure that I am aware of the time needed to service my car and explains fully what needs to be done

Luis was great. He was knowledgeable and very helpful. I had to do very little on my end to get this deal done. I will definitely return when I need another car.

I purchased my Honda CR-V in Sept. 9f 2017. The staff made the purchase as quick and painless as possible. It was the fastest vehicle purchase I've experienced! I make the drive from Wichita Falls (1.5hrs away) for routine maintenance because I've been treated very well everytime I walk through the door! I highly recommend this dealership and service dept.

Black Friday shopping with our sales rep Josh Mullins at Auto Nation Lewisville location. It wasn't as crowded.. but fair amount of ppl shopping for cars. Josh really listened to our needs as we didnt want too many options but needed specific ones. He did not push for anything that we didn't need and really knew what options would accommodate our needs. From the beginning to the end Josh went above and beyond to guide and suggest to best of his abilities. There were some scratches on the side panel which he took it above him to get his manager involved and replaced it for us--simple and clean. This was the best experience we've had in a dealership! Thank you again Josh Mullins-will definitely recommend him our friends and family when opportunity arises!

The sales persons and finance manager were all extremely accommodating and I was not pressured to purchase add-on warranty products that go unused. All-in- all, it was a pleasant experience and I would certainly consider AutoNation for future purchases.

The service is great! I had a problem with my car this week and was very stressed. James took care of my car as he got it fixed quickly!

Kevin was a great help in getting the car quickly serviced and explaining few items from the 30 point check done at the center.

The dealer was so friendly and explained everything and gave nice offers.

By giving the right auto parts to customers. Horrible experience with this dealer who wouldn’t accept their mistake and wouldn’t exchange the wrong brakes that were given to us when we specifically asked for the car that being purchased there. Stay away from them!!!!

Brought my Accord in for service on Saturday greeted by Jimmy with a smile and good morning! He was very helpful and answered all my questions.

Excellent attention to my needs and helpful in showing choices and explain all my questions

Thank you to the four gentleman that where a big help. Sonny Isaiah The gentleman that showed me how to work the things in my new pilot he was so wonderful and patient The gentleman in the finance department. Thank you all very much

They were able to help find the car I needed and cooperate with a deal. great service and no rushing.

Great finance folks! Nice staff!

Great service and helpful staff, did not feel rushed into buying a car. Very happy with my new car and customer service. Martin and Cody were very helpful.

Jimmy McCormack is a tremendous service advisor. I have purchased 5 Honda vehicles and a lot of my purchases are because of the GREAT service Jimmy gives!! He is the best!!

Quick on time service, the attendant was knowledgeable and willing to help, all around experience was fantastic

James was helpful and kind.

I bought 2018 honda accord ... sales rep was good but sales manager was worst manager i have seen in sales industry.... finance guy was very rude when i told him i dont want to buy any package, i guess thats where they make money.... horrible service and horrible management

JJ and Chris made the process very easy! Thank you!

Wonderful experience, amazing deal and perfect customer service!! Definitely recommend!!

We’ve used Jimmy for several years. Honda always gives us great service. They don’t ever try to sell us service we don’t need. The woois done in the time frame they say. I usually just stay there and wait for the work to be done. But yesterday I was wanting several things done and fixed and was going to take a couple of hours or so so they gave me a free ride to my home and then came got me when the work was finished. I highly recommend them. I don’t go to anywhere else for work on my CR-V.

Great experience with sales rep Omar at AutoNation Honda of Lewisville. He did not try offer me to pay msrp like a few other dealerships. The finance manager Ahmed and Omar were very upfront about getting me a great deal on a new Honda Accord and tried to build rapport rather than treat a customer like another number. I will definitely be back to buy other vehicles in the future from this dealership!

Read my post! Return my call!

After contacting multiple dealerships in the metroplex who seemed to take me as some kind of a joke for the price I had wanted to pay for, fortunately, I came across Autonation Honda Lewisville. I had the chance to work with Pitty Jose who was willing and helpful enough to walk us through the process of purchasing a new vehicle with a price that I wanted to get to that was said to be unattainable by many other dealers. The process went pretty smoothly without the dreaded back and forth walk of the rep and manager, and none of the usual dealer sweet talk. So as a first time Honda shopper I totally recommend checking out Honda of Lewisville and working with Pitty Jose.

After contacting multiple dealerships in the metroplex who seemed to take me as some kind of a joke for the price I had wanted to pay for, fortunately, I came across Autonation Honda Lewisville. I had the chance to work with Pitty Jose who was willing and helpful enough to walk us through the process of purchasing a new vehicle with a price that I wanted to get to that was said to be unattainable by many other dealers. The process went pretty smoothly without the dreaded back and forth walk of the rep and manager, and none of the usual dealer sweet talk. So as a first time Honda shopper I totally recommend checking out Honda of Lewisville and working with Pitty Jose.

AUTONATION LEWISVILLE SELLS VEHICLES WITHOUT DISCLOSING KNOWN PROBLEMS!!!!! This location is a SCAM for any used car sales. They are a VOP lot which means they take and sell all the defective cars from AutoNations lots. I purchased a vehicle from them and had to immediately take it back to be repaired (2 Months in the shop) and eventually had to trade in the vehicle for another losing thousands of dollars. ***** They had reset the check engine light, falsified repair orders, lied to me about previous knowledge then backtracked The GM will not talk with the customers and would not treat them respectfully.

4893 Javier Castillo is kind,friendly service advisor and having my van in for serviced very quickly with no appointment needed. I’m very happy for that. Thanks Javier for getting the job done so fast.

Great experience. Jason kept me updated and informed on the service of my vehicle. I will definitely return when my car needs service again. Thanks Jason

Happy with the experience. It was a quick, no fluff, straight forward communication. I walked-in for the first time to this dealer and walked out with a new car within a couple of hours!

The sales employees (Omar and Nathan) at the Lewisville, TX location were not pushy at all. I had a tough time deciding between the CR-V EX and EX-L models. The employees were very informative and patient. They gave me all the info on each car with no problem, and did not push me to buy the more expensive one. I ended up choosing the more expensive one. They definitely helped me pick the best one for me and didn't mind that I was taking a while to decide. When I decided, they moved through the rest of the process quickly and gave me a great tour of the car features. They were super knowledgeable and nice to talk to. I would definitely recommend going here, and I definitely recommend the Honda CR-V EX-L!

AutoNation Honda was the best experience I have ever had buying a car!!!! It was quick and easy and I felt like none of my time was wasted!! Wolf who sold me the car was very nice and professional!! Finance manager was also awesome!!! Everyone I interacted with was amazing!!!!

James took care of things very well and he has a great customer care skills.

Was told the used 2016 Chevy p u would be cleaned , the console was disgusting inside,, the visors were filthy. Asked to have them cleaned and was given a verbal and it was done half —-. Should have gotten it in writing. The rest of my experience was really great , finance guy was the best and made it simple , worked hard to get my pymt. Where I was comfortable. Test drove other vehicles and sat in many I couldn’t afford and they were immaculate. Just get it in writing if you have a request/ all else was a good experience.

The whole team was awesome wolf and finance manager was amazing I have never had a better experience than this one

My main gear shift went out and Joe Simms was able to do the repair quickly, painlessly, and made my day so easy! I cannot thank him enough for how seamless the process was. I don't anticipate any more issues, but if I do have them, I have no doubt Joe will take care of them as promptly as he did this issue. THANK YOU JOE SIMMS!

We bought a new 2019 Honda Odyssey. By far the best car buying experience for me. I have been a David McDavid Frisco customer in the past and bought my last 2 cars there, but will probably never go back and will be going here again for my next Honda. We had test driven the car we wanted a month back with Henry Marshall with plans to buy this month. Henry was really great. Went in this month and met Nart this time. He was also really great. No games, no stupid back and forth games on prices. They showed me the Internet price, I asked for something that I thought was a reasonable price. Before very long, I had an agreement without any back and forth! They also gave me very reasonable price for my trade-in which was another Honda vehicle. Austin, the finance manager was just great. He was candid enough to tell me about things that may or may not be worth to get, besides getting a great APR. Overall, it was a truly painless and smooth experience. I would recommend AutoNation to anyone looking to buy a car. If you are going with family, it is really nice how they have all the space inside the building when you have kids compared to most other dealerships I have been to.

In and out very quickly, kept me informed, very friendly

Everything went well. We have always appreciated the comfortable waiting area with coffee, donuts and reading material. Quality of workmanship is always present.

This is a copy of my email to the General Manager of this dealership - Dear Sirs, Thank you for checking in on me and asking me about my visit to AutoNation yesterday. You must have great confidence on the level of customer service that your dealership offers. Sad to say, that this was not the case with my visit yesterday. I came in to have my trade-in vehicle priced so that I can compare it with other offers. I gave Rodney the pay-off quote which I got directly from my account. I was introduced to Nicole as the finance officer taking care of my business. I made it clear to Nicole that I am not planning to put any money down because, based on other quotes I got for my vehicle, I will have at least a thousand dollars extra that I can use to put as a downpayment. When Nicole came back to talk to me, she was quite rude. She insisted that I owed more money from my car loan even though I got that directly from my account. She argued with me on this while she is standing up towering over me who was seated. Now, we all know this is customer service 101. You NEVER stand over your customer and act like some condescending individual. Believe me, if I had the keys to my car at that time, I would have just left everybody because I never have had somebody talk to me like she did. AND TO LIE ABOUT THE BANK LOAN. She inflated the price that had to be paid of on my car - about $5900 instead of the $4700 that was the payoff amount. Then, when she was done having her preschool tantrum, she walked off saying - “You can’t get a loan for a $30,000 car without money down and paying less than what you’re paying now.” She was already out the door by the time she was done talking (or should I say yelling) that I didn’t have the chance to tell her that I can - if I get offered a fair price for my trade-in. Rodney was not any help either. For a sales person, he needs more training. He started off by telling me that my car “has problems on its turbo.” Seriously? Yes, my Juke is actually higher end. I have 3 driving modes, leather seats, moonroof, and Rockford Fosgate speakers, to name a few. It’s dirty and it has been driven a lot of miles, but it’s not cheap and it’s been kept up well. I may be female, but I do know my car. The only problem it has right now is that it has a CV boot broken on the front. Rodney had the nerve to tell me what’s wrong with my car to justify the paltry amount they gave me for its trade-in. So overall, I have this to say about your dealership - it is run by rude and unethical people. Rude because they don’t know how to treat their customers. Unethical because you have a finance officer and a sales person who will lie through their teeth just so that they can make a sale. And, to top it off, they were both insisting that I buy a used car instead because I can’t afford a new car. Now I will not expect any of you to believe a word I said. I don’t know how far from the tree the fruit has fallen. Those 2 individuals may be a reflection of the general mindset of this whole dealership. And with them lying the way they did, I can expect them to deny and sugarcoat everything so that they are not at fault. Too bad. I helped my Father buy his CR-V from this dealership back in 2004. He came back in 2014 to buy a new one. I have already told him to avoid this place because of how your employees have treated me. They have messed with the wrong customer. I have been known to go over and beyond to let people know when I get good service and when I don’t. So, to answer your question of whether I had a good experience from your dealership, the answer is a resounding NO. Thank you and I hope I don’t have to set foot on your dealership again. Rest assured that corporate will hear of this incident. Thank you,

Excellent service. Only 1 small problem - after tire rotation and balancing, they didn’t reset the tire pressure indicator so I had a warning light on unnecessarily that I drove back in to have them look at.

We went to Auto Nation to look for a Used CR-V but decided to buy a new one. The sales staff was very friendly and very patient. They explained everything to us and we had a very pleasant buying experience. I would feel comfortable to go back them again.

Great Experience! I shopped online and communicated via email because I am from out of town and AutoNation was easy to work with. Sonny and Rodney were very responsive and gave me a great price from the beginning and great value on my trade-in without haggling.

I just purchased a new car and everyone was amazing! Got the car I wanted at a price I love! Thomas and Alan were super great helping us both by email and in person. I couldn't be happier! Yousif helped us with the financing and was super nice and helpful. From the moment in the door to the handling over of the car customer service was perfect!

I was greeted by the person assigned to my appointment. Service was done on my car in a timely manner. I was given an explanation of what service needed to be done and provided a written form after service was completed. I had purchased my Honda at Auto Nation and have continued to take it here for all service performed over the years. I have always been satisfied with all work on my care done here, and when I decide to purchase a new Honda I will return to this dealership.

My husband and I bought a SUV from them in June. Not even 2 months after I bought it the AWD broke and did damage to the transmission. Neither the warranty company or the dealership would own up to fixing it other than fixing the AWD when they caused the issue in the first place by not putting the same tires on all four wheels. Also the service manager was a jerk told my husband he had no idea that was a thing when you google it their are many articles that say otherwise. We sent them all the information from our mechanics and he still did absolutely nothing. Will never buy or recommend anyone to any Auto Nation ever. https://www.lesschwab.com/article/replace-all-4-tires-on-your-awd-vehicle.html

Good service and reasonable with deals and price points and very good service dept.

Replaced the starter on my vehicle....paid more than I thought , however, the dealer does good work

Excellent customer service!!! close to home!!! prompt and courteous!!!

Isaiah was a really nice guy throughout the process!

Service advisor did an excellent job managing my expectations which is important when there is an appointment and wait involved.

I had an Excellent Experience at the AutoNation Honda store in Lewisville. I purchased a Honda CR-V and was blown away by the professionalism and attention given myself and my wife by the Sales staff. The facility is first class, clean, and very customer friendly

Very nice people

Went in for an oil change that is apart of my maintenance package. This is the first time I’ve added any type of maintenance package to a vehicle. Although the fee oil changes for a year are nice, I don’t understand why it takes an hour and a half to complete the oil change. My regular place gets it in about 20 to 30 minutes. That’s my only complaint. The people were wonderful, snacks, coffee and water, and some tv to watch while waiting. Even washed off the outside of the car when done. Just takes to long.

Everything went great, simple and straight to the point, there was no time wasted

Very professional, complete service. All around dedication to the customer.

James my service advisor was great not pushy at all very understanding fixed my problem offered other maintenance things to be done some of which I do myself and one that I had them do. No hard sell on anything!

First of all, I go to Auto Nation because of my service writer, Christine Phan. My husband and I moved to Texas almost 14 years ago and met Christine at another dealer. When I learned about 5 years ago that she had changed dealerships I decided to follow her. We then bought our current Honda at Auto Nation. I totally trust Christine. She is a great educator and is professional with great customer service. The service provided is great. My trip to this dealership is much longer and totally worth it!

Polite, thorough, knowledgeable staff.

I met with a sales rep Ahmed - he was deceitful to say the least. Wasted my Saturday morning at the dealership and walked with a bad feeling; the prevailing thought about used car salesman was what this salesman showed. Glib talker, but would not stop at lying.

Moe (Mohammed) is the best sales professional I have ever had the pleasure of encountering when purchasing a car. He was kind and patient and made sure we were 100% happy with our purchase. Austin the Finance manager was amazing as well working deals in the back to ensure the pricing was right; even the GM Kristopher helped make the day amazing. I recommend them to everyone. :)

AC fan was making a pan unusual hum. I took my Odessey in without an appointment and asked the service guy to listen and see if that were normal and if not, how long the repair would take. He was welcoming and quite knowledgeable. Sound was not normal and he gave a realistic estimate of how long the repair might take. He was so friendly and helpful that I asked if he could re-set my phone link. (It had not worked since having a new battery installed at a dealership in another state while on vacation.). He gladly did that and helped me set up an appointment for the needed repair. M Being a first time Honda owner, I have had many questions about the operation of various options. (I could not absorb them all at the time of purchase.). I was told that I could come in any time and someone would help me. Auto Nation has been true to their word.

The experience was better than expected. The whole process was quick and easy.

I routinely take my Honda Pilot to AutoNation Honda of Lewisville. Christine is always extremely friendly and guides me in taking good care of my vehicle. Thank You!

Very impressed by the outstanding service provided by the staff Chris H and Jeff A, I was looking for a specific car in a specific color and had given up hope when Jeff A assured me he would be able to obtain it for me , Sure enough after a few months I was contacted that my dream car was about to be delivered, I could not be any more thrilled about my "dream car" and I cannot thank AutoNations team of experts enough for all that they have done and time they was spent making sure their customers were satisfied.

Purchased a brand new car from the Lewisville showroom and I was absolutely impressed with the outstanding service of Chris H, Jeff A , I've had my car for less than a week and already received a ton of compliments ! I was unable to locate this car in the color that I wanted but Jeff assured me he could obtain it and he REALLY did!

Lewisville AutoNation dealership did an outstanding job in their sales, financial, and follow up support in our buying of our new 2018 Pilot. Sales person, David Saad, determined our buy requirements and found the right car. The financial group did their work to find suitable financing. Overall a great experience.

I was very pleased with my service appointment at AutoNation. Brett went above and beyond in providing excellent customer service. I had an issue with a service warranty purchased at another dealer (where I'd purchased my car). Brett made all the necessary calls to find out what options I had. He also hooked me up with Austin in finance, and Austin gave me additional pointers to help me work through the issue with the other dealer. Great customer service!

Excellent customer service. Rick, our salesman, took his time to educate us as to all the features of our new Honda CR-V

It was awesome. My service rep kept me informed of everything. He was very polite and kep be apprised of the cost of everything that I needed to have done.

The people at Autonation Honda took very good care of my PT Cruiser , both of my motor mounts and my transmission mount were broke and i didn't even know it. They had it repaired and returned to me in a timely manner .

I had not bought a car from a dealership in about 30 years so I could not believe how smoothly it went . I was very impressed .

The service rep was very helpful and pleasant. She informed me on the progress of my vehicle. Asked if I had any questions or concerns.

I have never had so much fun buying a car. Everyone was so nice and we cracked jokes throughout the entire financial paperwork and process. They made it a very pleasant experience and went above and beyond to help us with our needs. They even had a kids playroom for Punky to enjoy �

After visiting a few other dealers and frustrated with lousy salesmen -- I happened to visit AutoNation Lewisville. From the minute I walked in the door EVERYONE was so polite and friendly. They offered a VERY good and fair price right up front -- that beat other dealers. I did lots of research so I knew all the numbers. They were great. SO very happy with this place. Salesman JJ was fantastic!

Pity Jose is a very nice person and really guided me well to decide on my vehicle. I would definitely recommend to approach Jose at autonation honda lewisville for buying a car.

Joe took care of the car this time and last time when I had engine work. He kept me informed multiple times because of parts delivery issues. Joe did an excellent job .

I had a very good customer experience at Autonation Honda of Lewisville. Unfortunately the issue that cropped up with my 2009 Honda Accord EX-L is a manufacturer's issue (rare). My Service Advisor, John Ronsig, got my car in late in the evening on a Monday and had it diagnosed by 10 AM the following morning. Unfortunately, the work was not covered under an extended recall warranty, but having a good running vehicle is not necessarily cheap. He walked me through the process and gave me an estimate of costs. He also said that if I could leave it an extra day he would check it out to make sure what was done on the car was going to work. By 10 AM on Wednesday, he had gone through the vehicle to make sure it was running properly and let me know that it was ready to go. Upon taking receipt of the vehicle it was washed and John stepped through what was done. Even the Porter shook my hand and told me they appreciated my business. I have been to Autonation Honda of Lewisville before and it looks like they are making a concerted effort to provide accurate and friendly service. Not every experience is great, but this was a very good one for me.

Great service and on time work

Had a typical sleazy car dealer experience with this dealership today. I saw a van on their website and made an inquiry, provided contact info, etc. Rodney responded within 5 minutes to tell me the vehicle was available. He asked how soon I could get there for a test drive and when I told him it would be a couple of days, he didn't know if they'd have it available. I didn't really want to fight the evening traffic there and back but I liked the vehicle and figured this was a major dealership, so no shenanigans. WRONG! I arrived and asked for Rodney and he didn't even bother introducing himself before launching into his "script" "Unfortunately, the vehicle that you were looking at is out for inspection, and is unavailable to test drive, but I have several other vehicles I'd be happy to show you." I asked why he didn't tell me this before I drove over and he tells me he "just now found out". I called bullshit and told him I knew what bait and switch was and that I refused to be a victim of it or let him waste anymore of my time. I did not expect this from a dealership like this but I guess they're all the same when you get down to it. I wouldn't do business with these people if the cars were free.

Came in with both of my Honda vehicles. One was oil change only. The other was for oil change and other issues. Mr. McCormack was available immediately to assist us with bot vehicles and the out come was excellent on the 2014 HONDA Pilot. The 2006 Honda Accord Hybrid will need a little more and Mr. McCormack went over the estimate. I am very happy with the plan for repairs put in place and the work is being preformed as I write my review. I have been a client of Mr. McCormak for over 20 years. I trust him to take care of me, and keep me running!!!

Jason was great. I had an emergency situation, and he dropped all to help and get me back on the road.

Very happy with the new Civic from Auto Nation and the attention the gave us

This was the first time I had my 2015 Honda Odyssey serviced at AutoNation and my experience was EXCELLENT! My service advisor, Jimmy, told me what was needed and what was not needed. I like that because he was not trying to oversell me on any service my vehicle did not require.

Very professional service and communication. I will be back.

Christine provided excellent customer service, very helpful and knowledgeable.

Jason Roberts was my service rep. He was perfect! Very professional and caring that he did not leave me waiting long. We had to make several phone calls to make sure a contractor was there to pinstripe my CRV, and he called me back within 5-10 minutes every time. If Jason stays at AutoNation Honda, they will have my service business.

This place has treated me great since day one everyone there is upstanding and very considerate you're not just money to them or another customer they treat you like family and they treat your car like they would their own.

My service advisor Michael Malone was outstanding! He helped me understand my repair costs and assisted in using my service coupons in helping me save money. Michael was very courteous and professional in handling my repair and upon completion test drove my car to make sure everything was as should be and had the car washed and ready to go when I arrived.

James Norris was the best service advisor I’ve ever had at any Honda dealership. I’ve had my Honda serviced at 4 different dealerships in DFW over the years and now I will only be going back to him �����great job James!

Jimmy McCormack has serviced my hondas for over 20 years. He is friendly, courteous and always goes over the service that was performed on my car. Jimmy truly cares about his customers.

My experience here was the best car buying experience I could’ve ever had! My sales person Ahmed, was the most kind sales person we could’ve asked for! He really took the time to get to know us and we learned about him and he made the process so easy! Our finance guy was amazing too! Can’t say enough good things about this dealership!

I had a great experience with Josh at AutoNation. Let me elaborate! Unfortunately, my previous car (Mercedes) was totaled when I was rear ended by a texter (UGH) driving an F250 Super Duty while I was sitting at a red light! My intent was to find a used car, maybe BMW, Mercedes, Audi. I am not o fan of large car payments and intended to purchase used (2015-17) car. I searched high and low at several dealerships from Fort Worth to McKinney. Some never wrote me back, others that I visited were not doing deals. Long story longer, I ended up going back to my original salesman, Josh at AutoNation/Lewisville! I bought the new 2.0 Honda Accord you see in the pic. I can honestly say I was shocked at how cool they were. No pressure either. They cut deals and sell cars. My new Accord with all the bells and whistles, upgraded engine etc was less than I would have paid for another used Mercedes/Audi BMW. I am seriously a fan (and everyone knows Honda's are good cars, I just always thought they were plain - but the new 2018's are NOT plain). Josh is awesome, yes! But, the entire experience was very positive! Do your self a favor and go here first. Then shop[ around and see if you do what I did and come right back. Ask for Josh!

The rep Mike Malone very helpful and courteous. Got the work done to satisfactory. Many thks

I purchased a used car from AutoNation Lewisville that I found on-line at Cars.com. The overall experience was terrible. The purchase of my previous two cars was nothing like this. My salesman was working with multiple customers at the same time I was trying to buy this car. I did not feel like they really cared about my business. After we looked at the car and agreed to the price, I had to wait 45 minutes to meet with Financing person because he was helping another customer. When I finally met with him, I did not trust him. I was writing a check for the vehicle and had put down a deposit. All the paperwork pricing did not credit me for my deposit and I told him I am not paying that price, that is not what we agreed to with the credit from my deposit. He said I know don't worry about it, you will write a check for this price less your deposit. I said that's right so why not just put it in the paperwork correctly. He just kept saying don't worry about it. I did pay the right agreed to price but it was very uncomfortable getting there. He also pushed an extended warranty on me after numerous reductions in the price. He tried selling me a 4 year extended warranty from the date of purchase even though I had 1 1/2 years of Factory Warranty left which I had to bring up, he did not say anything about my factory warranty. He started at 4 years at $3000 for a Gold program. He then went to 5 years for $2200, then to a 6 year Platinum program at $2200. The whole process was painful and I will never buy or refer anyone to this dealership.

best buying experience I have ever had at this dealership. I bought a dodge ram pickup from them. Absolutely no pressure from salesmen to buy anything unlike most dealers. Thanks guys for everything

Great service from great people. They were prompt and helpful. Waiting area was clean and welcoming. Would highly recommend this location for all your automotive needs.

I had an awesome Road experience with my New Honda CRV car. This is my first car in US and the experience has been awesome awesome handling breaks and interior features I love this car and will take good care of it thank you so much AutoNation specially Danny from finance, and Darius and sunny from the sales team at AutoNation. You guys have been awesome

Very Professional. Time spent was reasonable. Meeting was as scheduled.

Danny Cody and Sean Song took such good care of us! They were so kind and polite throughout the whole process. This was the fastest, easiest, and most stress free car buying experience! I was able to get a Honda HRV in the color I wanted at a great price and fantastic financing! What more could you ask for? Excellent customer service experience. Thank you!

Martin Garcia was terrific - I have owned a 1997 Civic and a 2000 something CRV - both great cars.

I had my 2016 Honda Accord serviced here on Saturday. No complaints. I was just disappointed that it took 3 hours for routine maintenance and an alignment. I've been getting my Hondas serviced there since 2004 (when it was Bankston). If I had any complaints Linda Belota and Sally Sexton took great care of me. I haven't had any major problems and that is why I continue to get my car serviced at AutoNation.

Sorry - this is a little long...……. Sad because I had a terrible customer experience with Auto Nation Honda in Lewisville. We have traded there for years - bought 6 cars from them. Tried to call the service department to talk about the extra coverage I purchased for my Odyssey and the hail damage we got a couple of weeks ago. Something was wrong with their IVR - tried to contact every department available and got looped back to the main menu never to get connected to anyone. Went into chat on their web site - selected "service" on the chat subject drop down menu. Andrea C responded that she could not assist me with questions around service. (I'm thinking to myself then why do you have it in the drop down menu?) She refers me to an 877 number - I go to look at the number I had been calling to compare to the number she typed - and before I could do anything she tells me to have a nice day and closes the chat window preventing me from verifying the number to see if it is the same number I had been calling. I'm starting to fume...……. I reach out on the AutoNation Honda Lewisville Facebook page - I get the same message. Telling me to call the 877 number. I try calling 2 more times - get the same result - continue to loop back to the main menu. I try to tell them something is wrong with their phones - they again tell me to call the 877 number and to have a nice day. I email my sales rep. He responds in minutes - I explain my issue and he sends me another phone number. I call and get the receptionist at the physical location. She tries service without success and comes back to explain they are very busy. I fume a little more. I call back asking for the General Manager - the receptionist takes my information, and provided a few details and she says she will have the GM call me back. I wanted to personally provide feedback on my experience. That was 2 hours ago and they close in an hour. After doing business for over 15 years - I am just not sure I want to go back. Still fuming...…….

They made me feel like they do anything in my car, I took my car for a 50000 thousand miles service and they did it in less than 30 mins. also, they washed my car and my car was cleaner before the service they did, they get dirty the interior of my car, this was my first service of a package and they were not very convincing in their service.

Jimmy was great! He was efficient and friendly and explained our recall services thoroughly.

I had no problems at Auto Nation Honda in Lewisville last week. Mike Malone was the best and I was in and out in no time

The service was scheduled ahead of time and worked the way it is supposed to.

Great personal service provided by Christine. I think I will keep her as my personal service agent.

Been using the service department for a few years. This is the best personal service I have received since then.

brought CRV in for routine service. service advisor very efficient. service performed in a timely manner.

My experience with AutoNation was excellent. In particular Mr. Taylor Douglas was the most helpful in my dealings. I don't buy a car every day and even though I was well prepared to culminate the transaction, Taylor pointed out important things I was not familiar with. In addition, Jeff (Mgt) and Marshall are two people you can rely on to be honest brokers. Honda is a fine car and AutoNation is an excellent dealership.

I took my new Honda Odyssey in because it was leaking oil. Turns out it was just the fault of the last person who did the oil change! Honda of Lewisville was super helpful and looked over other concerns I had and gave me solutions, then washed my car and had me on my way in about 35 minutes! They were very professional and knowledgeable! If I have any service needs, they will be my first call!

James Norris is always cordial and very helpful. Very professional.

Purchasing my new car was a pleasant experience. They were attentive to my wants and were straightforward with what they could do for me.

In 35 years of car buying, this was my first time to buy a pre-owned car. I wasn't so sure, but AutoNation Honda Lewisville made me a believer. Great service, personal and professional attention and a process to get it done. They eased any concerns and I left witht a smile.

Very much satified with the buying experience with no hassle.

Was shopping for a new Civic EX-L. Wolf (salesman) explained the features of each trim level since I didn't know what they were. I was looking for a white one with a 1.5 l Turbo engine and ivory leather seats. They didn't have one so I didn't buy there. Lewisville Honda did have the least costly dealer added accessories however.

Ask for Wolf!!!! Best car buying experience ever! Him and his colleagues provided me with THE BEST guest service I have received, anywhere! They went above and beyond to meet all of my accommodations and exceeded my expectations. I would refer to all of my friends and family in the area looking for a new or used vehicle.

Vetone Jones was extremely easy to work with and understood what I was looking for and my concerns.

Finance manager was straight and to the point. One of the easiest car deals I’ve ever made.

Jimmy McCormack is absolutely the best! We have greatly enjoyed having him as our Service Advisor for more than 20 years, in 3 Honda dealerships. Honest, courteous, friendly, and thoroughly professional, he has earned our confidence and trust. Thanks, Jimmy!

Anyone wanting to make a good deal on a Honda or any other brand (new or used) call Jim Johnston at 214-489-0915 and have the best car buying experience you have ever had!! Also, James Norris a 30 year Honda service veteran, is the best ever to work with on any car maintenance!! The place has gone a bit downhill since Autonation bought it from Bankston (although as of late there has been a significant improvement) but these two employees plus a few other veterans keep the good stuff going!!!!

Had a great experience. Janet (sales rep) was great--professional, patient, friendly, answered all questions, and found the car that matched our needs.

Anyone looking to purchase a car should go to Auto Nation Honda. These guys don't the play games that other dealers play. Its about as fair and as straight as it comes, and I have become a pro over the years at researching pricing and getting the best deal. My sales person, Marshall, was not pushy but was professional and willing to work with my concerns/needs and on my timeline. If you are looking for a great deal and fantastic service, this is the place you want to check out first.

We were very pleased with our car buying experience here and highly recommend this company to anyone

Very helpful and was never pushy or rude. Will definitely be back again to purchase my future car.

Omar was a very good sales agent. He helped us getting a good deal for our new Honda Pilot.

Joe was excellent. He keep my well informed and the work was done very quickly.

took our 2014 Odessey in for recall work. It took longer than we were told but they found two more recalls and took care of it in an extra 45 minutes so we were very happy to have it all taken care of it one visit. Skye was very friendly and professional as were other other personnel. Waiting area very clean and comfortable.

I am always taken care of quickly and the experience is always an extremely pleasant one.

It was easy to buy the vehicle I was looking for. Although I bought used, the experience was great. I have nothing negative to say, the process was easy and fast. I would have been in and out in a matter hours, but had to run my truck home that I traded in to clean in out. But the truck I bought was very nice. I would recommend buying from them.

Excellent service I had a good experience at AutoNation Honda Lewisville

The dealership was honest, low pressure and friendly. It was easy to come in for a test drive and say, "I need a few days to think about it" without any added pressure to come back in. Once we decided to buy there additional warranties, etc. were offered but there was not any high pressure sales tactics to purchase the additional items.

James is great. I am always happy with the service at AutoNation.

Did not have an appointment. Jason in Service Dept. said he would get it looked at anyway. Within 2 hours, he had it diagnosed. Had to wait an extra day on parts, but they set me up with a rental car. Can't speak for quality of repairs, but Jason was very upfront and communicated very well. Would recommend.

It was please car buying experience. It was very quick in and out process.

Absolutely horrible service from Parts department! Purchased a battery from them and they won't replace unless I have receipt! Every other Auto Service center keeps records of such transactions! I have CC invoice, yet they are unwilling to help. Was blind transferred numerous times to various service advisors when told they would be transferring to Manager. One adviser James was willing to help, but all others were short, unhelpful, and downright rude. Will never shop or purchase vehicle here again!

Gentlemen was very thorough and gave good advice to keep my vehicle in great condition. Got my oil changed and rotated tires.

Thank you for being so efficient and walking our son through the process of purchasing his first vehicle. You were thorough and detailed. You definitely made us feel comfortable and confident with assisting from afar. Thank you!

It has all i need. Look sharp, large trunk, and nice performance. Sporty but save gas. �

My service was explained to me and done in an unexpected time frame

I recently made an appointment to have two recall issues taken care of. Apparently, there was some confusion and they were not expecting me. The service manager made certain I was worked into the schedule. Originally quoted 2-4 hours to complete labor. I was out of there within two hours. To be honest, with a complimentary paper to read and television to watch, the time passed very quickly. I highly recommend this location. (My family has purchased six vehicles from them.)

Service completed on time and delivered.

lease a new 2018 Honda Odyssey. Everyone from Internet Specialist, Acquisition team, Sales and Finance were excellent and made sure I was satisfied. I am sure the credit also goes to the General Manager over looking each team. Thank you.

Customer Service with Mr Henry Marshall was great, every Detail was. Explain few slow from walking the lot looking at all the vehicles. He took his time to explain every deal on the label on the car. He made sure I knew everything about the car I was purchasing. Love Autonation Customer Service

I recently bought a 2013 Honda CRV. The service was excellent.

Excellent customer service by Ahmed. Thank you. Bought a Honda CRV. He set up all the electronics and showed genuine concern for all my questions.

I always receive the best service from everyone in the service department. Love my Fit.

My salesman was fantastic and took a lot of time explaining everything about my new vehicle!

EVERY THING COULD NOT HAVE BEEN BETTER FROM THE INTERNET PRICING, PURCHASE PHASE, FINANCING PHASE AND PICK-UP

Main issue was the six and a half hours taken to complete a one hour repair.

I am very pleased with service advisers Jimmy Mecomic and James Norris. They have provided me commendable service taking care of the service needs of my Honda Pilot and Honda Accord..

My rep. was kind, friendly and thorough. He was very attentive and explained everything to me.

This is my second purchase from this dealer and same salesperson. I called ahead with specifics and with very little hassle walked in they delivered and I was on my way! Ahmed is awesome and will work to provide you the best service. He and Yousif are the winning team - I encourage anyone to go visit them and I bet you agree!

Mercedes treated me like gold even though I bought the cheapest thing on their lot, Honda treats me like garbage even though I bought a brand new accord.

Dont know the quality of repaire. Am hoping never have to use the airbags.

Work completed on-time and within the quoted amount. The Service Assistant was competent and friendly.

I originally sought out to purchase a used car and a Jeep at that. And being that it was my first time buying a car I was lost but with the help of Vetone the proccess was so much easier. Driving off a brand new car felt amazing and it was all thanks to Vetone and everyone there that I was able to do so.

Overall experience with Autonation was excellent, non-pressured and very easy. Typically buying a new car is stressful, not this time. One issue was that the car had an issue with some connector which caused multiple system failures to happen while driving. While this is concerning, it did not effect the overall drivability or safety. Took back to the dealer, and of course was Mad - store general manager was great and handled the situation very professionally. Service team did try to blame this issue on a tire/wheel issues asking "what did I hit", when I did not. Service manager was great in handling that situation, put me in a loaner and determined the problem. Since then no issues. Overall the buying experience was excellent, customer service was great in handling a very frustrating situation and the car is amazing.

I got very honest and straight forward advice. Thank you so much

Sean Song and the staff at AutoNation Honda Lewisville were absolutely wonderful, very helpful and went out of their way to get me the vehicle I wanted at the Price and Financing I want. Sean Song is GREAT! He is extremely Helpful, Knowledgeable and his Professionalism is impeccable. He made sure to answer every question that I had and that I understood before leaving the facility. I highly recommend Sean Song @ AutoNation Honda Lewisville his team to anyone looking for a vehicle.

My experience purchasing a new honda from autonation was very enjoyable compared to my experiences in the past with dealerships. The negotiation process felt comfortable and very natural and sincere conversation. Not forced small talk, or feeling pressured to buy, or accept an offer I wasn't comfortable with. I felt the sales manager (who did most of the negotiation directly with me face to face) was very honest and transparent. When the trade-in value was too low for me, compared to KBB, he pulled the car up on the computer infront of me, got the KBB values and then came back with a price within the range that was fair and acceptable. This coming from a guy who's not a push over, but not a cut-throat, over-demanding, type-A personality, so i appreciate the respectfulness he showed to me, and he even expressed gratitude for me not behaving that way, which is how they're used to getting treated by people who want too good of a deal. Finally, I came in with my own loan, but they beat the interest rate by almost 2% less. Only negatives I would mention is the sales guy, while mostly knowledgeable, wasn't as well versed in explain the tech on the car. I had read some articles on the car coming in, but would have been nice for him to volunteer some general info and some details on the engine, body/frame changes they did, and benefits of it, as well as navigating thru the software interface better. Another negative, was the process of selling me on the extended warranty. I knew going in it wasn't something I wanted, but humored them in the process of hearing it out. Honestly they worked a little too hard to give me really too good of a deal at one point which would have drug the purchase process out to the next day, so at that point I think its just knowing when to accept no.

I bought my 2006 Honda Accord 4cyl vehicle here back in 2013. I had my oil change here numerous times and my last one was done last October. I tried to get an oil change today and was told that they will not be able to do it because I now need a new oil pan. And it will be $800.00 � I was told by the manager “Christine” that they can attempt to change my oil but if this didn’t work, I would need that oil pan. I don’t know why they are just now telling me this. Why did they change my oil the last time and not tell me. I feel like I am being scammed.

One of the best car buying experiences I've ever had. My advice is to deal with the internet department only. Got a quote, went in the next day and they had the vehicle of my choice out front waiting for a test drive. Financing went smoothly, no haggling. I drove away in a new car in approximately 2-3 hours.

Unhappy with our experience here, was taken advantage of. We purchased a used car which had electrical problems then purchased ANOTHER used car which also had electrical problems. Owe $19,000 the vehicle appraised at $5,000

We went in with one major concern and a laundry list of minor concerns. The car was there for at least 4 days. When I picked it up, they told me they had to take my roof rack off to look for the leak, which they were unable to fix. Got a $500 bill. The main problem I went in for, I was told they couldn’t replicate the issue. I was able to duplicate it on my way out of the parking lot. When I brought it to the attention of my service advisor he told me he would get a mechanic to observe the problem. The mechanic looked at my car for an hour or two. I was told I needed another $500 part but the labor would cost MORE than the part. Tried talking to management, no one was available. Left a message, which was not returned. Called again, left a second message and still have not spoken to anyone. Not pleased

We bought a 2010 Honda Odyssey, Touring in 2012, it had 25,000 miles at the time we bought it, and it was a Honda Certified with a 10 year, 100,000 mile warranty. I has been an excellent car and served us well. Over the years we have had it serviced at AutoNation where we received excellent service. If you can not afford a brand new vehicle, we would suggest you ask about the Honda Certified program, you will get and great vehicle at a cost savings.

Great place to buy a New Honda cars. Friendly staff!!!

Watch out. They claim they are no haggle. Full on lie.

Waited 3 hours for an oil change. Was told the car is being worked upon. But it wasn’t. Should have been informed earlier and I would

Two hours plus for oil change. Tires rotation. Hour estimated. No updates. With an appointment. At least top off my fuel. Now you’re cutting deeply into my planned day. You pull in with an appointment But the car is good. So alls well

Great car buying experience, salesman weren?t pushing for anything just trying to help you get what you want.

A pleasant surprise awaited me at Auto Nation Honda of Lewisville. I've never experienced such an easy buying process.

Watch out for these guys, Their service department burned out the motor that raises the window on my Honda CRV. They refuse to take responsibility for damaging my vehicle. Instead they want me to pay them $800 to fix it. The window worked when I took the car in and it didn't work when I got the car back. To me that is fairly simple who caused the issue. Looks like I'm in the market for a new auto service company.

Took our 2015 Accord in for servicing. Mike Malone was great to work with. Service was accomplished in a very timely manner.

Excellent service and personal best Honda Dealer in the metroplex

Service Rep. was very thorough. The repairs were done and the car runs just fine.

I just bought a 2018 CR-V from AutoNation Honda Lewisville and it was the easiest and best car buying experience that I've ever had. Henry Marshall was my sales person and I could tell that he not only loves his job, but he also loves Honda. He was excited to show me how great the CR-V is and was happy to answer any and all of my questions - even though I walked in on a busy Black Friday and told him I wasn't there to buy, just to test drive. One of the Sales Managers, Sonny, even came over and talked with me, answering questions while Henry was getting the key for the test drive. After leaving there, over the next few days, I test drove other small SUVs – Toyota RAV-4, Mazda CX-5 – they were all good cars, but none surpassed the CR-V. For me, even more telling was that none of the other dealerships gave me the courtesy and attention that I got from Henry and AutoNation Lewisville. When I made up my mind to get the CR-V, I wanted it in the beautiful new red, Basque Red, so I texted Henry and let him know. He and the AutoNation Honda sales team went out of their way to find me exactly what I wanted – even to the point of eating some of the cost of additional add-on’s that were put on by another dealership. Which is something I should mention that I love about AutoNation Honda Lewisville. They don’t add on a lot of additional packages to their cars when they come into the dealership. They sell the cars with the original packages and only add on what the customer expressly wants. This is how all car dealerships should be – honest pricing. On Tuesday I went in to sign the paperwork and pickup my new CR-V and it was just as painless. Henry met me at the door and started going over all of the details of my new vehicle, even pairing my phone and setting up my seat preferences. Then Yousif came and took me back to start the paperwork – my least favorite part (of course.) He knew that I was trying to get back to work so he already had 95% of the paperwork complete. The best thing was that he went over every option, no aggressive sales pitch, no hidden fees or add-on costs. He showed me exactly what my payment would be if I chose any option, from premium to basic, or none at all. He also got me an amazing interest rate that even my credit union couldn’t have beaten. I highly recommend purchasing a car from AutoNation Honda Lewisville – they’ll make sure that you get what you want and the best price possible without any games.

I spoke to a sales rep a few days before I came into the dealership and let him know that I was looking or a certified Honda Accord. I let him know that I wanted a later model with the lowest possible mileage. When I arrived the next Saturday, he was with another customer, so I was helped by a different sales rep. He knew the right car for me. A 2014 Honda Accord that only had 14,500 miles on it. The original owner had purchased the car for AutoNation Lewisville and had traded it in for a newer Accord. I have never had a Honda before, but always wanted one. I got a great deal and love my Honda Accord. It is a huge step up from my old 2006 KIA Spectra. Thank you for taking such great care of me.

They have good stocks and variety of colors for all models. Happy to buy from AutoNation.

Jason G was very friendly and upfront on the quote. Provided it to me in a fast timely manner. Michael Sanchez who did my oil change was great too. He also worked at a fast pace but wasn't rushing. Answered all my questions I had about my car. He did a wonderful job. I was very happy about the service I received. I always am when I come here. Great job guys!

I took my Honda CRV for the first time to AutoNation to be serviced. I was greeted by Gene a new transplant to Texas. Welcome, Gene! He was quick and efficient. Since I am a relatively new owner to this car, I asked for a tutorial on all of the dashboard instruments and including syncing up my phone. Gene took my information then immediately found a salesperson to help me. My car was ready in no time. I definitely will be back.

Just purchased a Honda Civic Hatchback from AutoNation in Lewisville. Total professional sales and support staff. No issues from the start through delivery. Would not hesitate to recommend them to anyone and purchase from them again. Job well done.

I came to the dealership for service pursuant to a battery recall issue. I received very quick and courteous service.

Our sales consultant, JJ, was excellent. He made the process of buying a 2017 Honda Pilot stress free and gave us a fair price for our 2007 Honda Pilot. Everyone we dealt with at Auto Nation Lewisville was friendly and professional. This is our fourth Honda from Auto National and we highly recommend them.

They Tinted my car windows to dark not only in my new state but IN TX TOO! Told me it was factory and they couldn't get one without it. What a load of crap. Got a failed inspection for the tint so now I have to pay to get it removed after paying for it on car and unremovable when it obviously was

The service manager was pretty good in understanding & meeting the customer need without putting customer in a spot to buy additional services. Working with customer without forcing to make decision on additional services really helps me to think to go back again when there is a need.

Mr.Phan & service team did incredible job of addressing the repairs. The team did a quick turn around on dealing the issue especially when I was time constrained.