Recent Reviews from AutoNation Honda Lewisville

The salesman Job Alex was a pleasure assisting us in getting the car we needed and wanted. His knowledge, attention to detail and care during our vehicle selection was nothing short of excellence. Look forward in taking my vehicle to them for schedule maintenance at this location.

Went in at 9am to get a truck, didn’t end up leaving till 3pm. Longest car buying experience I’ve ever had. Was greeted by a nice sales lady and was shown the truck I was interested in. Midway through the processes another sales person jumped in because the previous night I made an appointment but never heard from anyone, naturally I was already in the dealership before contacted. When going over the deal everything was fine until the second sales person, Jeremy, came out claiming all the sudden the van wanted so much more money with no break down and being a pervious sales person myself I called their bluff, asked for the desk manager to show his face and explain the bill they were trying to pull. Instead they send a finance manager with a paper that was just written on, no deal print out, to show me that they added 5,000$ of add ons in the middle of the deal from one sheet to the next showing this Autonation is definitely a shady place to buy a vehicle from. After having that corrected, the finance manager corrected the sheet and offered me a discount on the extended warranty for the “confusion”, but a person who hasn’t been in car sales might have ended up with a 40,000$ car note on a 16k vehicle. The truck itself needs work, but overall I like the truck. I was aware of that before purchasing it as I’m a technician, but none of it was brought up to me as the buyer. This is the second vehicle I’ve bought from an Autonation store (different location the first time) and both vehicles had wheel balance issues leaving the store. Takes weeks to get an appointment even if you just bought the vehicle. Overall, the first sales lady was good. The finance manager seemed genuine, unless he was structuring this deal. The earners of this review are Jeremy and the faceless desk manager.

I recently purchased a car from AutoNation Honda Dealership and had a fantastic experience. The dealership itself was clean and well-organized, with a great selection of cars to choose from. The staff was friendly and welcoming, and made me feel comfortable from the moment I walked in. They were knowledgeable and patient, answering all of my questions and helping me find the perfect car for my needs and budget. My sales person Job Alex was incredibly knowledgeable about the vehicles on the lot, and took the time to listen to my needs and concerns The purchasing process was smooth and efficient, and I never felt pressured or rushed. Overall, I highly recommend AutoNation Lewisville Car Dealership to anyone looking for a quality car-buying experience.

Went in at 9am to get a truck, didn’t end up leaving till 3pm. Longest car buying experience I’ve ever had. Was greeted by a nice sales lady and was shown the truck I was interested in. Midway through the processes another sales person jumped in because the previous night I made an appointment but never heard from anyone, and since he “made contact” he gets to split the deal. Naturally I was already in the dealership before contacted. When going over the deal everything was fine until the second sales person, Jeremy, came out claiming all the sudden the van wanted so much more money with no break down and being a pervious sales person myself I called their bluff, asked for the desk manager to show his face and explain the bill they were trying to pull. Instead they send a finance manager with a paper that was just written on, no deal print out, to show me that they added 5,000$ of add ons in the middle of the deal from one sheet to the next showing this Autonation is definitely a shady place to buy a vehicle from. After having that corrected, the finance manager corrected the sheet and offered me a discount on the extended warranty for the “confusion”, but a person who hasn’t been in car sales might have ended up with a 40,000$ car note on a 16k vehicle. The truck itself needs work, but overall I like the truck. I was aware of that before purchasing it as I’m a technician, but none of it was brought up to me as the buyer. This is the second vehicle I’ve bought from an Autonation store (different location the first time) and both vehicles had wheel balance issues leaving the store. Takes weeks to get an appointment even if you just bought the vehicle. Overall, the first sales lady was good. The finance manager seemed genuine, unless he was structuring this deal. The earners of this review are Jeremy and the faceless desk manager.

Had some recall work done, very fast once the part came in, washed my truck, very friendly people!

Awesome dealership experience! Bought a BMW practically over the phone. I wanted a VERY specific car and color combination, my old buddy from high school, Mo made it happen! Everything was very transparent and communication was excellent. This dealership is amazing to deal with and they value customers time. Cant wait to do business with Autonation lewisville again! Thank you! If you’re looking to buy a car, come see Mo Kesodia and he will hook you up the right way.

James Norris gave a warm welcome and taken care of vehicle service to pretty good posting the video of the service done and showing other issues.

Seamless purchase experience!

My wife and I brought our Honda here for warranty service through Autonation’s Care program. The service advisor (Peter Hensley) was nice and communicative until it was actually necessary. I was told up front, there’s a $170 diagnosis fee and a $250 deductible; but the fee goes toward the deductible so it’s not that bad. Initially there seemed to be some issue with Peter getting the work covered under warranty but eventually that worked out. However the problem began when the work was done. We drop the car back off on a Friday because the work is scheduled for Saturday morning. Peter explained that in order to receive our car back, the warranty company needed us to pay the $250 even though I had already paid $170 of it. This was a Saturday so the warranty company wasn’t open for me to find out why but Peter insisted that they would reimburse me once I talked to them. However when he learned ON FRIDAY that we would have to pay, he failed to let us know because it was time for him to clock out for the day. There was still time for me to get it worked out if a simple text or call would have come through. But no, Peter had already made one last call, so he decided that’s enough and we (the customer) can wait. So we get there to pick up the car and no one will even let my wife talk to anyone about this situation. They wanted the card swiped and that’s it. I call the warranty company Monday morning and turns out Peter forgot to advise them that there was an hour of diagnosis already paid for. THAT WAS IT! No long drawn out explanation or twists in the story. HE. DIDN’T. TELL THEM. All Peter Hensley had to do was tell them about that and they would’ve allowed me to pay the remainder of the $250 owed. Instead I had to take more time out of my schedule to handle it and I now get to wait a few weeks until the reimbursement is even issued. Not a single apology, not even a handshake from a manager; nothing was done about this mess that had a very very simple solution. We found a car that we wanted but I’d rather have another autonation store transfer it for us because I’ll never go back there. I wish no harm on anyone so I hope Peter has the day/month/year he deserves.

I recently purchased my HR-V at AutoNation Honda Lewisville and the process was great. The staff was nice, and my sales specialist Sean Song was greatly helpful in choosing the right car. All though the wait was a little long, it’s well worth purchasing a car here as the staff are willing to help you at all parts of the way. I highly recommend this place if you are shopping around for a new Honda vehicle.

Don't bother getting your car appraised here. They'll tell you anything to get you to come out, then take 3 times as long to do the appraisal and offer 60% of what they said.

Absolute bunch of jokers. Brought my in warranty car for rattles and a brake knock. Instead of identifying the issue and correcting the problem they compared to another vehicle of same model year and determined that rattle is ‘normal’. So they compared another piece of junk to my piece of junk and determined, ‘yep you bought a piece of junk from us.’ Next time, Toyota all the way.

Autonation always provides very good support when I take my car in for maintenance. Peter Nicole was the most recent service advisor that helped me and he did a great job. Mike Malone has helped me out in the past and has also been very helpful.

Job, Taylor and Ahmed were great to work during the sale. Edited: The car needed an oil change the day I purchased it so I brought it back a few days later. During that service, the under carriage cover was not put back properly causing damage. Still waiting (almost a week now) for someone to return a call/address this after many attempts to reach them. Unbelievable 👎🏻

Extremly professional and rare 5 Star car buying experience. Completely satisfied with my BMW X5. Ask for VALARI NICHOLES. He is the most honest salesman in all of DFW.

Generally this location is very good but one particular salesman Ahmed is very rude and arrogant. I have dealt with him 2 times and both times, it was very non customer focused conversation. I don’t know why the dealership is still carrying such salesman who is not interested in selling. His behavior is like I am doing a favor by selling you car. Hope this review is read by the management and takes action against such person. Now even if I need to pay few hundred extra, I will buy from other dealership.

AutoNation Honda of Lewisville made me feel comfortable. They were very knowledgeable and helpful. Definitely enjoying my new purchase.

Walked in here a week ago on a Tuesday had an appointment with Mohamed aka Mo the best person ever it was a long 9 hour wait but totally worth it Mo was the best person ever if your looking forward to getting a car mo is the person to go to it’s such a great process and he will hook it up for you I definitely will be coming back and telling people to go to Mo for their cars ! Love my car

My daughter needed a good car. We tried several places. Some places had like 3-4 sales associate on you at on time trying to sell you the most expensive car on the lot & or just anything they could & not the best car for you & your needs. We reached out to Honda Nation & met a nice young gentlemen named Wolf. Kind, calm, & we didnt feel rushed or bumbarded with hundreds of sales calls. But still got great customer service, with a few different options & ways to go about our purchase. My daughter didnt have much credit & was a first time buyer. Wolf & his finance associate were able to get her a new car instead of used car with alot of miles, great warranty. The payments were a little higher then we we were looking for. But we appreciated Wolfs honesty. Didnt make us feel like no one would sell us a car, like other places made it sound like. Came to us with the bad news & good news of things...Its not always about what you say , its how you say it. We appreciated that about Wolf. I will say that Wolf is also probably one of the reasons we bought the car there. Good guy... Not this hyped sell you anything salesman...

A bit disorganized and slower service, but staff was friendly and got the job done.

I purchased a used truck from AutoNation Honda Lewisville recently and it was a positive experience. I was met at the door by Doug Mcintosh and he was an excellent salesperson, he kept me informed in advance of all the steps. He went the extra mile and I am quite happy with the experience. I would not hesitate to recommend him to my friends and family.

Routine oil change and windshield wiper replacement was quick. A bit pricey for what was done....Likely better service than I would have received at one of those "quick oil change" places, but $80 for an oil change is expensive to me.

Very very very very bad service no one will take care of car it lying on four days Worst service

Job Alex and Leon took care of me from start to finish. Job is the salesman and he was very professional and efficient. Leon in the finance office was super chill and also very informative and he worked dilligently to give me what I needed. I would recommend this site in Lewisville to everyone looking for a vehicle. These are the guys to go to!

Excellent

Great friendly service provided. Kept me up to date on my car as I waited.

Buyer beware!

Cynthia has always been my service manager and she makes my experience very smooth each time I take my minivan in for service.

Peter Hensley was friendly courteous and professional manner made me feel pleased and trusted his recommendation for future work needed. I truly enjoyed dealing with Peter. Thanks

They will help you with everything i got a 2020 dodge charger

Great place to buy and great place to service cars. I usually drive 30 mins to get here even though I live in McKinney. Totally worth it so far!! I hope they keep up the same level of customer service

Tried to call for pricing for services. They keep transfering me to someone else who never picks up. Didn't even call back after I left a voice mail. Bad service.

Brought my van in for a routine service. My advisor, Shaela, was excellent. Work was completed as promised and in a very timely fashion. Great place!

My first time purchasing a vehicle from a dealership usually I would get my cars from a buy here pay here place, but here I had a very pleasant experience. From my salesman to finance, everyone was extremely friendly. They do what it takes to get you in a car without a lot of hassle. I'm happy with the dealership and I'm happy with my purchase

We are so impressed with Janet Moore's Salesmanship. We can rely on her to help us reach our purchase price of the great Passport I bought. Thank you

I've never had a better experience at a car dealership than I did at Autonation Honda. They went above and beyond and my family and I left happy and with a new us car. Will highly recommend Autonation Honda and my sales rep Dion to anyone that asks. Will definitely go back when looking for another vehicle. Thank you Autonation Honda.

SUSPICIOUS MODEL SWITCH - We were promised a 2023 Honda Accord Sport L Hybrid, guaranteed to be available/delivered in a month. We agreed on a price (for that model), confirmed everything and signed a deal in good faith. At that point we stopped looking for a car since we thought we had this one. A month later the dealer called us and said the car was in and we can pick it up. Asked for the VIN and called our insurance to get coverage on the new car prior to getting it. Insurance told us the VIN did not match. Called the dealer. Surprise Surprise - the car they had for us was suspiciously switched to a lower priced model. Dealer said we could take this one - or wait another 2 months for our preferred model. Was this an honest mistake or a disingenuous last minute bait and switch? Best to avoid this dealership.

James Norris at Honda of Lewisville was amazing and so very kind on the phone. He was patient and graceful. I actually called Denton Honda first and had a completely different experience. Very glad James answered the phone and helped me with getting my car into the stop and fixed. Thank you!

Really top-notch service. Everything was as promised and in a timely fashion! A+

Cynthia was very helpful from the very first time I walked through the door. I got everything taking care of that needed to be done with her help. She was the absolute best.

Thanks for killing my future career with AutoNation. I had the perfect job lined up with AutoNation CDJR North Fort Worth and because of y'all I couldn't get hired because of the reference y'all gave. Absolutely not okay and Disgusting on y'all's part.

First things first I was very much satisfied by the way Autonation honda Lewisville handled the car delivery. They really made it look like a well paid vaccation. The entire process was hassle free. All thanks to my rep " Martin Garcia" and director kris McNeal both of them made it very easy for me. The entire staff was super friendly and welcoming so much. For sure they are the people who put the customer first than anything else. No over charges, no hidden costs nothing at all. I really will go back to them in the future. The total experience got them a long returning customer. Happy one infact.

Where to begin... the entire experience was absolutely excruciatingly painful. So much time wasted, so many lies told and it doesn't matter to any of them as long as they get a penny in their pocket. Update 2023: haven't even had this car for 3 months and the engine light is on ALREADY. Proper maintenance done and all yet here I am.

Worst service. Totally wrong advices given. There is no option to give below 1 star rating, otherwise would have given 0 star. Absolutely not trustable. Never repair your car here. Because of them, have bared lots of financial losses.

Drove all the way from Richardson to take a look and test drive a car, upon arrival we had to look for somebody to help us just to be told that they close at 8. You should really update your hours online and not just scratch that 9 off your window and add that unmatching 8 sticker.

Had good experience with them . No extra market adjustment. Quick response. Val was extremely helpful.

Excellent. The team was knowledgeable on work needed and completed in a timely manner.

The salesman that I had saw was very kind and got straight to the sale. It was fast snd easy. I got exactly what I wanted. I'm so thankful for having this car. Thank you autonation Lewisville

I bought my 2022 Honda Civic Hatchback from this dealership back in November of 2021. After a year of ownership, I started having some issues with my vehicle. I took my car in this week to see if they can come up with a solution about what was going on with it. Mike and Christine made this whole process very comfortable for me. The issue I was having with my car was something relatively new to the 11th generation Civic. When I voiced my concerns that what was happening wasn’t normal/safe (even after they drove it around), they got others from Honda involved to make sure this issue was fixed. After a couple days of excellent communication back and forth, I was able to take my car back home today! My technician Roger, thoroughly explained everything that was done to my vehicle and reassured me that detailed notes where taken so that if this happens again we knew where to start! I appreciate that this team of individuals took the time to make me feel involved and heard during the entire process. I will definitely be coming back for future services.

Purchased and Audi from this location and was promised they would order a 2nd key. After months of run around no 2nd key. The finance person WAY over sold the extended warranty and told me the deductible was $250, WRONG it is $500. I asked for a document to outline the coverage and was told I would receive everything in the mail within 2 weeks (my fault for moving forward)..........UPDATE....The number you provided was a general number. No operator to connect. Ended up in parts and sent back to the options. When you hit 4 to get a listing of extensions it doesn't recognize 4 and kicks you back then dropped the call. Very poor business and service!

This is the 2nd car I’ve sold to this store. Charles(AN Buyer) was AWESOME and did a great job the first time and I felt comfortable selling to the store after several conversations with him. So I wanted to give him an opportunity to buy my other vehicle. Akmed made the process easy, he’s super pleasant and great to work with, and made a very fair offer.

UPDATE: The dealership responded and asked me to call and speaks with the General Manager. I did so and have left messages but have never received a call back. It’s really unfortunate AutoNation Honda Lewisville has chosen to take such a combative approach with customers. I had an appointment for A1 service for my my 2022 Civic. When I arrived for my appoinment, I was ignored for over 10 min upon arrival, while customers who arrived after me were helped. Once Cynthia Cortez began helping me, she was immediately combative and told me that James would be taking care of me from here on out (i.e., before I had said anything more than, "Hello," to her). She refused to accept the mileage I told her, demanding to see it for herself. Once she did, she stated, "Huh." She then told me it would be 3 hr for an oil change, wagging her finger at me that she had to help the people with appointments. I reminded her that I did, in fact, have an appointment, and that an oil change and tire rotation typically took about an hour and a half. She again lectured me while wagging her finger at me that I should have come in a different day. She then told me I could leave and pick-up my car later, using the shuttle. I said that wouldn't really work and I would wait. She then provided her tablet for me to approve service, which I reminded her should be A1, including a tire rotation. When my car was ready nearly 3 hr later, I noticed the tires weren't rotated. I asked James if the tires were rotated and he said they weren't and asked if I requested that. I stated I requested A1 service, which includes a tire rotation. He asked if he checked me in and if I would be willing to pay for tire rotation. I told him of course I would be willing to pay for tire rotation and Cynthia checked me in but told me he would be "taking care of me." He said he could probably get me in but he didn't know how long it would take.

Mike was very professional, and my vehicle was serviced as quickly as possible. I was done within 2hrs, and my vehicle was also washed for me before I left. Excellent services and very professional. impressive.

My advisor kept me informed and updated on the status of my car.

Started out shopping on-line and got good, relevant information. Ended up with a great car (2016 Civic) at a good price. Henry Marshall provided excellent service. Would do it again. Update 2/9/23. I've exclusively used AutoNation Honda in Lewisville to service my car. They do a great job and they go out of their way to make sure the car is serviced and maintained to be safe and to perform well.

People were friendly and helpful. Service was prompt

Great buying experience, three years ago. Now enjoying great service work there. Recently, Cynthia took care of my routine checkup and oil change. Good job.

People were friendly and helpful. Service was prompt

Good dealer and gave a better rate than others in Dallas area.

I worked with Janet Moore to buy my new car and she was amazing! The vehicle I wanted was at another dealership and she made sure someone went and picked it up to have it there before I came to the dealership in Lewisville. I had my own financing so I can’t speak in that side of the dealership but everyone I met was very friendly and helpful. As long as Janet is in the business of selling cars she will be my person I work with from here on out!

Got me in and out in a timely manner. No guesswork either. They explained everything to me and made sure that no questions were left unanswered. I will definitely be back for my future service work.

it was fast in easy to work wit joe

It was good price for checking my car

Janet Moore was great, she'll work with you to the fullest.

Ahmed Ibrahim (sales consultant) at automation Honda contacted me through FB messenger on his own account to buy my car. When I arrived at the dealership - I didn’t even speak to Ahmed. Then proceeded to be rude until they offered 10,000 under price. When I walked, he then reached back out to harass me. Awful individuals at this dealership.

I had a great experience dealing with a sales associate Mr. Mohammed Kesodia. He has been very helpful throughout my purchase of Honda CR-V Hybrid vehicle from AutoNation, Lewisville. Thank You, Mr. Moe and AutoNation.

Great staff. Made the whole process easy and quick.

document sign it is taking more time. other than that everything is good . i am happy with the service

He gives us the estimates for the service needed and usually whether it is needed now or in the following service.

Ahmed was very professional and courteous.

In & out in less than 99 minutes. Car was serviced and given a clean bill of health. All recommended future items are itemized and priced so no unexpected surprises.

Shaela Phillips, my Service Advisor was friendly, knowledgeable and was super easy to deal with. She saw me early and got me out early. I had scheduled an oil change and tire rotation. Upon evaluation, they found the best tires were in place and a rotation wasn't need. Normally one needs to watch out for recommended services that aren't needed. Here it's just the opposite. You don't see enough service business that are this ethical. Highly recomended.

Same to ole same ole

Bought a new car only to discover the audio system was broken as I drove it off the lot. After several trips to the dealership I’m still waiting for a fix from the service dept but it’s been almost a month with no estimate on when the part will be in.

Bought a new car only to discover the audio system was broken as I drove it off the lot. After several trips to the dealership I’m still waiting for a fix from the service dept but it’s been almost a month with no estimate on when the part will be in.

I've been shopping for a Honda Accord near DFW. Every dealer I've visited are playing the "take advantage of the current inflation and lack of supply" game. What a scam. Honda manufacturer has one MSRP and these dealers have a much higher MSRP. I hope people don't forget which dealers are truly wanting to build a longterm relationship with their clients and which dealers are taking advantage of their community. Auto Nation Honda in Lewisville had the lowest MSRP, equivalent to the manufacturer. Thanks for that. You have earned a customer and my relationship.

Made an appointment for repair. Got there & they didn't have part. Gave me a quote of $744. Bought the part from O'RIELLY'S FOR $90 & HAD IT INSTALLED FOR $80 ELSEWHERE. General manager & service manager were not on site. Gave 1 star because the parts manager helped & was nice.

Excellent as always. James Norris, Service Advisor, is a pro!!

They provide quality service and Cynthia Rocks !

The Service dept needs work. Not timely, Satisfied , Did not complete work approved. Took too much time to complete service and reach out to customer. Horrible experience at this dealership

We have been with them for over ten years. They always provide excellent car service, check everything thoroughly, they are friendly. Charges fair/not bad. One of their staff Mr. Michael Malone is super nice, provides excellent customer services, treat you like family, put on smiling face all the time and would go any length to help customers out. Actually he is the best! We deeply appreciate Mr. Malone

The service agent was courteous and professional. My car was serviced in a timely manner. The environment had sanitizers and employees cleaning AutoNation in Lewisville.

FABULOUS, my Service Tech, Mike Malone took care of me and made sure my vehicle is properly inspected and road worthy each time. I have been taking my Honda to this dealership for over 10 years. Thank you AutoNation Honda Lewisville!

Personnel was super helpful and willing to find someone to translate details to my wife and then explain me over the phone. She even got my wife a shuttle service back home and pick her up when car was ready

Excellent service, very fast. Mrs. Cynthia Cortez gave me an excellent attention! 100% Recommended…

I'm in the middle of a service situation. We had some hiccups to start but they seem to be responsive to my situation now and trying to make things right, which I appreciate.

Had to wait for my car while they are doing a recall and other services, got an update promptly and easy process from start to finish with service manager Christine Phan.

Great experience, great communication, and great service. As a out of town buyer this will be my new home to buy my vehicles.

Great people that care about you. I wouldn’t take my Honda anywhere else.

It was a great experience buying a car from Autonation Honda. Fair pricing in the current market. Good customer service.

Quick and easy. Scheduled ahead and had my transmission fluid changed in 30 minutes.Thanks Ashlyn!

Martin Garcia was the sale person. He was attentive and listened to everything I wanted. Excellent

We bought preowned CR V on Dec22nd, happy with our long drives. Very good mileage.

Great sales team

The process was a little long, but everyone was fantastic and kind.

Enjoyed the cleanliness and drinks available. Service rep James was kind and helpful.

Cynthia was quick and kind when answering all my questions and listened to my concerns. Carlos the service person was very friendly and took time to listen to my needs. Will certainly go back for all my Vehicle needs.

Very well managed and useful service - great advisor 👍

Good service.

Worked with Dion Sherrod and he worked with me to help get me the best deal. He was great in following up with me. Highly recommended! Thanks Dion!

Had a great experience with Honda rep James Norris who went above and beyond. He explained everything and before I left he noticed my window needed a little cleaning on the inside and he took the initiative to do that.

Dishonest, false advertising, no knowledge about Honda Civics. Salesman Roger Kline was ridiculously incompetent and pushy. But he did like my sweater....whatever. Do yourself a favor and shop at Norm Reeves Honda in North Richland Hills. They are honest and professional.

bad communication, no one answers the phone and you don't know the status of your car, it is not the first time. every time I take my car to this dealership is the same thing.

Financing department gets a 0 star they had me all over the place . My sales person Val gets -100000 just wanted a sale. To mention my car had minor scratches they “supposedly” fixed it but never fixed it. The worst car lot I ever dealt with! Fraudulent people & Service

I was needing a new set of tires that would provide excellent traction for my Honda CRV since I was planning for a road trip to Colorado. The services representative researched the best tires for my Honda and had the new tires ordered and installed within 2 days.

Compare to Honda Frisco, the AutoNation Honda Lewisville place is far better. The staffs are friendly and responsive. Though I live in Frisco, I prefer to go to AutoNation Honda Lewisville.

Our car broke down when we were out of town so we were anxious to get it fixed and be on our way. We dropped off the car on a Monday morning and it was all fixed by late Tuesday afternoon. This was the week before Christmas so a very busy time! They were great about communicating and keeping us updated on what was happening with our car.

Sales associates are really good and I got Honda CR-V with reasonable price. They helps me on warranty and to find less miles CR- V

The service center is horrible here. I had to replace some lug nuts on my tires and purchased them from the dealership. When I asked them if they would simply screw on the lug nuts the employee tried to tell me that they were going to charge me $25 to screw on some bolts. A service which should be free considering I have purchased a vehicle and the parts from this dealership. When I had previously come here to get my skid plate replaced I was only charged $7 for a screw replacement and not for the actual service. I’m very disappointed in the rudeness and low quality service of this dealership.

I submitted my vehicle information to the Autonation website to sell it. Autonation routed my quote to the Frisco location. I called, texted and emailed Autonation Lewisville and confirmed they would buy my vehicle for the quote. They said both verbally and in writing they would provided the car was as represented. I drove (and had a friend follow me) an hour to get there. They kept me waiting for nearly another hour before telling me there was no issue with the condition of my car, they just weren't going to honor the quote and offered to buy it for $2500 less. The salesman confirmed there was no issue with the condition of the car, and said the manager just wasn't going to honor the quote. I drove another 20 minutes to Autonation Frisco and they DID honor the original quote. I wouldn't waste my time visiting with this dealership. They did me wrong why would they treat you any different?

Always good service. Ashley was very helpful in getting me what I needed and explaining what was going on with my vehicle.

Friendly service and fast

Really wonderful experience! Local mechanic told me to replace alternator but actually the problem was with starter. Ryen Levi is very knowledgeable on auto mechanics and helps you in deciding which is urgent replacement and which you can defer. They are real professional in attending to your car problems and fixing it.

THE SERVICE DEPTARTMENT IS HORRIBLE HERE.!!! Do not buy the service package or warranty! Will take several months for anyone to even answer you. I went up there and nobody, and I mean not 1 person asked if they could help me. I stopped one of the people walking by me, and they seemed to know which car I needed help with, yet no one is willing to assist. They just walked by! My personal service rep is Mike Malone he is horrible too. He does not return calls, and he also just walks right by you when another employee tells him you want to talk with him. Didn't acknowledge me at all. It took 3 MONTHS to get a tire and rim!!! It's just horrible!!! And the phone just rings and rings, and when you do get someone, it's a call center. I've even called and asked to speak to the manager and never got a call back!!! Fraudulent people and company!!

Job was easily the best person I had worked with through my entire car buying process. He was attentive, kind and honest. I ultimately had the pleasure of walking out with a vehicle that I am indeed in love with, at a price I also love. If you go to Autonation Honda, you have GOT to see Job! Only thing was that when I picked up the car, the tank wasn’t full :/ but still very minor and an all around great experience!

Sean song was very nice and helpful! You can tell he cares about his customers!

REVIEW OF SERVICE DEPARTMENT (NOT SALES) I had agreed to pay $170 for diagnostics, and they added a $25 fee for "shop supplies". I had never agreed to this fee. They ultimately agreed to remove it "one time", but I had to argue with them. I guess "one time" means they'll charge me next time? but this won't be a problem ;) PS -- they didn't use any shop supplies. I went in to repair a sliding door on my mini van. They diagnosed without even disassembling it. Shady!!

Great repair of our 2017 Honda CRV. And it was 100% covered under warranty. However, we drove the car for three weeks before we got stranded and had the car with 45K miles on it towed to Autonation in Lewisville. We had to drive car for three weeks before we got it towed in because that is how long it took to get a live person at Lewisville to answer the phone. The call center for Autonation is useless, all they can say is to ask if I would like to schedule an appointment. Finally, after 3 weeks the auto emergency brake locked up the rear wheels and we had to have it towed without an appointment. Once the got the car, however, service was 5 star.

Mike Malone has been my service tech at this location for many years. He always gives me great service and honest, reliable advice about my car. He goes above and beyond to keep both my car and my daughters cars in good shape.

I would definitely recommend AutoNation Lewisville team for buying a new car or for service . Their staff is truly professional and courteous .

Service was faster than expected. Mike is great, he is always polite, knowledgeable and courteous.

Shaela was great! She made the process very seamless and quick!

Good customer service no need appointment first come first serve without any problem they do service good

This was a nice experience! The guy that took care of my car was kind and welcoming and things were done in a timely manner. the free carwash was also a major plus

Thanks to Dion at Autonation Honda Lewisville! I had a great experience getting my new 2023 Honda CR-V Hybrid!! Highly recommend asking for Dion to get your new or preowned vehicle!!

I had a very positive experience at this dealership. The salesperson, Job, was very knowledgeable about Honda products. He wasn’t pushy and was pleasant to work with.

Very easy and seamless and a very fair offer for my car-beat what anyone else was giving me on a sale or trade by 2K+. I have another car I will be selling off early next year and definitely will be checking with you all before anyone else.

The sales advisor was very polite and patient. The quote they was very reasonable and competitive.

I was pleased with the sales effort I received from Aiman. He was very responsive to my requests and I believe he made his best effort to gain my business. Having spent my entire career in sales, I can recognize when someone is a humble servant of the customer, as well as his/her employer.

Staff is horrible. Took them 15 minutes for someone in parts to come to me. Definitely wouldn't recommend this dealership.

Moe helped make sure I got the car I wanted at the price that I needed. Great service, great vehicle.

When I took my car in I was assigned a consultant to handle my case. She knew nothing about car repair and was just pushing the information about what might need to be done through text message. When I finally called to actually talk to someone about what actually needed to be done she had to transfer me to the mechanic. He was very helpful. When the repair ended up being quite expensive, I asked her to hold off on the repair and asked that she get me a quote to trade in my car. Even though it was literally 5 minutes after I had given the go ahead to the mechanic, she said they had already started so they couldn't hold off. She did say she would bring in a sales person to get me a trade-in price, but I never heard from anyone. I was not thrilled with my service.

I worked with Shaela, she was very informative and detailed when it came to updating on my car. I was told I wouldn’t receive it until Monday but it ended up being completed and ready by Friday. Auto Nation is fast and efficient.

i do not live near this dealership. that inherently adds some difficulty but the entire process was completed with honesty and transparency. i am very happy with the transaction and would spend my time and money with this dealership again in the future. even the transport company they hired handled business appropriately. great job Auto Nation! keep up the good work!

i do not live near this dealership. that inherently adds some difficulty but the entire process was completed with honesty and transparency. i am very happy with the transaction and would spend my time and money with this dealership again in the future. even the transport company they hired handled business appropriately. great job Auto Nation! keep up the good work!

Moe made the whole experience quick and seamless. He really worked with me to get the truck I wanted with zero complications.

If their sales department is anything like their service department stay away from this place. My daughter recently broke down and called them, letting them know she was having her car tolled there to be fixed , letting them know it was a Hyundai. She called there after the car was towed and was told her car wasn’t there. After getting friend to take her up there she found her car sitting their parking lot. A salesman came up to her, she told him that she needed her car fixed and he took her keys and told her he would get it taken care of. After 3 days and not hearing anything from them, she called back up there, and was told her car wasn’t in their system to be fixed. She once again told them the car was there and who she gave her keys too. After another of hearing nothing she called back several times and no one would return her calls. When finally got ahold of someone they told her they couldn’t find her keys and that she needed to get with person she gave them too. Like it was her fault they couldn’t find the keys. So after her car sat a week, she finally gets to talk to a manager, she was told that they did find her keys, but they don’t work on Hyundai’s. They knew she had a Hyundai from day 1, but nobody cared to tell her that. Needless to say it was a very expensive week for her, having to have her car tolled twice and having to pay for a Uber all week to go to work. THIS PLACE HAS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN.

Very poor customer service, No one greets you, you have to ask for a salesman. Cashier will not answer the phone to check on your license plates. Your not greeted by a Service Writer , you have to go in and find one. Service Manager is rude and hateful. General Manager does not seam to care. I will never buy anything from them again. Tim

Ryan always treats me like I’m his only customer. Honest, quick and a gentleman.

We got our second car from autonation honda lewisville.. process is very smooth and they helped us in every step. Kudos to the team..

I arrived to Honda dealer upset, crying over me hitting my brothers well taken care of honda accord. The damage to the rim/tire was unknown. Upon arrival, I was met by an Angel named Shaela Phillips and her staff. Shaela, Carlos and Huan(Lead/Supervisor) went above and beyond understanding my concerns and were very compassionate. Not only were they compassionate, they went above and beyond to solve the matter and give me my Peace of mind back. My family and I have been going through grief, the loss of my father and as soon as the staff found out they stepped up to the plate. I have no other words to Shaela, Carlos and Huan other than Thank you and God Bless!! This is why we are a family of Honda owners since 1988!! Thank you Honda of Lewisville!

TJ and Suleman provided the best service I have ever experienced with buying a vehicle. Hands down the best salesman and financing team I have encountered. Thank you guys so much and I will be sending all future business to these guys first.

Went to Autonation Honda in Lewisville to buy a car. After all kinds of hassle over my insurance (one policy was ending and another beginning) finally got things going. I came with pre approval from my bank. Today I get a letter from a completely different financial company congratulating me on my loan. They never bothered to tell me they switched financing. Never again will I deal with them. So buyer beware.

We’re unhappy with a Lewisville Honda interaction for 4 reasons: 1. Bad repair 2. Unfairly charge us $169.95 3. Stolen power inverter 4. Would not respond to our calls In July we drove our Odyssey from Illinois to FlowerMound to visit family for a week; smelled gas very strong, so took to Lewisville Honda on the Monday. We stated strong gas smell and if they can fix the sliding door this week we want that done. Stated same in multiple additional conversations during the week… if the door can be fixed this week we want that done. Fast forward to Friday afternoon: fuel pump fixed under recall, but door is not fixed and Lewisville Honda wants a $169.95 diagnostic fee. We drove it to FlowerMound Friday evening and packed for our 12 hour drive back to IL. Saturday morning we drove half mile and car stalls out, as fuel line retention clip is not secure and has popped off the fuel pump. Fuel was pouring all over the street in a small river. Lewisville Honda sent a wrecker, but did not give priority to the simple fix, while knowing we need to drive 12 hours that day. We’re not on the road to IL until 2.30pm…. for a 12 hour drive! Once under way, we realized either Lewisville Honda or their preferred wrecker stole our power inverter that morning. Then we could not charge phones on the 12 hour drive. Lewisville Honda would not respond to our repeated attempts to call and discuss what happened. We appreciate they did eventually get the fuel problem fixed, they gassed it up, and Cynthia was pleasant to talk with. But for the 4 reasons mentioned above, Lewisville Honda gets one star out of 5

Super easy process over the phone and made it simple for me to get my car. Great experience!

We’re unhappy with a Lewisville Honda interaction for 4 reasons: 1. Bad repair 2. Unfairly charge us $169.95 3. Stolen power inverter 4. Would not respond to our calls In July we drove our Odyssey from Illinois to FlowerMound to visit family for a week; smelled gas very strong, so took to Lewisville Honda on the Monday. We stated strong gas smell and if they can fix the sliding door this week we want that done. Stated same in multiple additional conversations during the week… if the door can be fixed this week we want that done. Fast forward to Friday afternoon: fuel pump fixed under recall, but door is not fixed and Lewisville Honda wants a $169.95 diagnostic fee. We drove it to FlowerMound Friday evening and packed for our 12 hour drive back to IL. Saturday morning we drove half mile and car stalls out, as fuel line retention clip is not secure and has popped off the fuel pump. Fuel was pouring all over the street in a small river. Lewisville Honda sent a wrecker, but did not give priority to the simple fix, while knowing we need to drive 12 hours that day. We’re not on the road to IL until 2.30pm…. for a 12 hour drive! Once under way, we realized either Lewisville Honda or their preferred wrecker stole our power inverter that morning. Then we could not charge phones on the 12 hour drive. Lewisville Honda would not respond to our repeated attempts to call and discuss what happened. We appreciate they did eventually get the fuel problem fixed, they gassed it up, and Cynthia was pleasant to talk with. But for the 4 reasons mentioned above, Lewisville Honda gets one star of 5

This dealership is an auto nation company. They are suppose to be able to transfere from one dealership to another but to no avail it failed to live up to what they advertised. I located one out of state at another auto nation, talked to a salesman at this dealership. This was on a Monday, he stated he sent the paperwork to the other dealership. He also told me don't worry about they won't sell it. Four days later walked into dealership and to no avail you guessed it the other place sold it. Auto nation is becoming another ordinary dealership.

🥰🥰🥰🥰Love the service. They are always friendly. The customer service team is great. My service advisor is usually Ryen and he takes good care of me when I wait for my car to be serviced.

Getting their lifetime battery is probably the bestest choice i ever made!

Friendly Staff

They did all they could do to get me in the car I wanted and love!

All of the staff treated me with patience and respect throughout the entire car buying process. I am looking forward to great service during the life of my vehicle.

My first experience with one of the male sales reps was not the best. I gave them a second chance and visited this location again. Hannah was great. She took me out to view a vehicle and answered my questions.

Process easy people good and good deal.. I love the way the process was seamless. Hannah and Suleman jus made it easy for me. In and out in a couple of hours… got the best deal and I love the car… thanks a lot folks

I gave my Honda 2014 for service and they did an exceptional job. Provided a detailed video clip of the service required which was very helpful. Excellent service and I am very stuffier with my purchase and service center.

Auto Honda of Lewisville is a great place to go for oil change and all your car needs.Michael Malone(Mike) has been our car advisor and does an absolutely incredible job with paying attention to details ,keeping us updated and has overall great customer service.

Absolutely terrible experience with Job and the entire staff who wasted my time and didn't even give me a good deal. Took my business to Carvana instead who made the transaction very simple.

My experience was great! Doug and Taylor were very professional and nice to work with. I would highly recommend AutoNation Honda Lewisville for your car needs :)

Excellent service and super nice folks!

Great service and friendly atmosphere! On Monday I brought my Honda HRV in for service. Ashley was my service representative and informed me that the service would take 1.5 hours. I had my toddler grandson with me and elected to wait in the waiting area. Everyone was so kind as my toddler and I walked laps in the showroom area and had our snack in the lounge. Ashley had my car done early and we left with my grandson tired but still smiling.

very good experience without any hasssael. staffs were nice and helpful in less time needed to complete the loan, getting handover on my car.

Great experience, great team, great people, 100% recommended 👏🏼🥳

First time visiting this location and I was greeted with a very welcoming and happy service advisor, Ryen Levi. He was very thorough with the explanations of what to expect on the services needed and recommended, and set me up with a complimentary drop off/ pick up service to get back to work while they worked on my vehicle. The payment/check out process was very smooth. Overall a great experience thanks to friendly faces and great customer service!

Came to dealership on a Saturday to have oil change, tires rotated and aligned. Five days later as we were preparing for a long distance trip, the Service light came on sayings maintenance was required. So the next day instead of packing the car I was back at the dealership to get the oil light reset ( which reset the maintenance light). Then an hour into our trip, the tire light came on Indicating low pressure. Added air to the tires (we had to pay to use the air machine) and the light never reset. So instead of continuing our trip, we had to search out a dealership who reset the tire sensors for us. Car was fine after that, but needing to stop for things that should have been done at the time of service put us two hours behind on the scheduled trip. Very disappointed as I had told the service tech we needed the car ready for a trip. He assured me it was ready to go when it was not.

They still in pandemic no new cars for sell

Service department is trash and u will 2-4 hours even with a appointment! No customer skills period! James need more job training

Found the car I wanted online through a search engine. Reached out to the dealership to see if it was still available and was contacted right away. Went in and was treated exceptionally well. They were very tentative to my needs and had a smooth transaction. Highly recommend.

Loved working with James to get our car serviced. He was great. Best experience we have ever had at a dealership

great customer service experience 10/10 recommended

Buena atencion

The wait was extremely long. However, the staff was willing to work with me on a few things and were nice.

Dion Sherrod is an excellent Sales Associate, his main concern was to satisfy our requirements and meet our expectations. Thank You

Worst customer service.They won't listen the customer needs. They think they are the only one selling the Honda's around this area.Very rude behavior.

Defective fuel injectors were replaced under warranty for my 2017 Honda Pilot.

worked hard.

Freindly service staff, charged less than original estimate. Allowed me to prepay over the phone so as to not have to enter the building. Sales staff is not pushy, gives an understandable overview of all the many extended warrantee options, and even gave us free all weather mats!

Easy to work with! Highly recommend!

Overall the experience was really great, very cooperative and helping team. Roger, my salesman was very honest and true to his word. Things worked really quick and efficient. What ever promised from dealership was given the price you see is the price you buy, this is a good thing for me as i don't have to worry on bargaining. Chris , Ali from sales and Solomon from finance were easy to work with and cooperative. This, surely is a place you can think of coming back and referring your friends. Thanks team for making a good impression.

Very horrible experience. Don't get stuck with Autonation Honda Lewisville. And specially don't have any discussion with Mr. Numair Musad. In Sept. 2022, they called me to give an option of trading my old car with new one. When I agreed with their that time terms, they did a credit check on me and confirmed that I will get my new car in 1 week. Then they had me waiting for 2 months saying that the car has not yet arrived in their showroom. After following-up for 2 months, finally I was told that car has arrived but... now my monthly EMI is going to increase with $100 because terms has been changed.

Did most of my shopping online. Only had to go to the dealership to finish up paperwork, and it was a real quick in and out.

Just picked up a car from Numair and he made the experience super fast and easy. No games, no endless back and forth and very communicative. Go ask for him when you are shopping for another Honda!

Ahmed is friendly, transparent and very helpful in the whole process of closing this deal. Thanks Ahmed!!

Purchased a new 2022 Honda Civic Sport Touring from AutoNation Honda Lewisville. Salesperson Nicholas Schulz offered me a good deal and was communicative during the process. Taylor Douglas made the purchase signing easy. Thanks — nice car!

They will do everything in thier power to give you the run around and keep you there for half a day talking to 3-4 different reps all offering different deals until you land on a deal way different from what was originally offered. Lied about what was in my contract as well, Not happy with them at all.

Mike in the service department was very professional with very prompt communication. It’s always a pleasure to get my car serviced at AutoNation Honda Lewisville.

Overall, I am happy with the service at this dealership. However, I experienced a very long waiting time for a simple battery swap under the warranty. I only needed a new battery without installation. I was the 1st customer in the morning and such a long waiting was not reasonable.

My appointment for service was at 3:30 , at 2:00 I received a call to come little early and I went there little early by 3:10 my advisor was with Michael Malone , after waiting for 20 min he did not appear and later some one else gave a message that we have to leave the car there and will be ready next day just for oil change . Still there was no appearance of Advisor Michael Malone which forced us to leave . This is bad way of customer handling after we have driven to the spot covering so much distance . Post that they did not do any courtesy call. This is too much arrogance or this location is doing lot of business where they do not bother customers . I recommend customers to look for other service centers and avoid this place where they do not show respect

Evertything was clear and straight forward. Got a fair price for today's market. Great experience overall.

Mo, our sales rep was a great guy to deal with; however, after purchasing my son's 2011 Toyota 4Runner in June '22 we noticed missing lug bolts on the wheels. (The truck can't pass inspection without them.) We have made repeated attempts to get the issue resolved to no avail. Looping in the Service Manager and Used Car Sales Manager has done nothing! Their follow-up is abysmal, unless they're closing a sale of course.

A complete pleasure doing! Friendly, transparent, and complete professional(s). Thank you to Aiman, Mehdi, and Taylor for their hard work and efficiency! #Autonationforlife

We were treated with the utmost of respect, from the moment we entered to the moment we left. I really enjoyed the transparency and fairness of pricing, and the opportunity to look over the car and to test drive it. Thank you for your kindness throughout the car buying process!

I'd love to call and speak to someone but the call tree is just an infinite loop. Move on

Had a great experience with AutoNation Honda, I called and got a hold of my man Wolf and he is by far one of the best people I've worked with in the car dealership business. Wolf and his manager Taylor took great care of me and my 2022 Civic Si from the first phone call to the dealership all the way to me pulling into my driveway with the new car. Great service, great price, would buy all my cars here.

I have called so many times and no one will answer the phone! This includes your sales department. How are you in business?! I finally got someone to answer after calling private by blocking my number. That's not a coincidence. Raheem tried to tell me that just because they don't answer the phone after they've made a sale, that doesn't make them shady! Completely unacceptable, and if you scroll down, they claim to give you a number to their GM on a different review, it's not, it's just the regular number. The answer was so easy, just answer the dang phone! Go to Honda Cars of Mckinney, they answered all my questions the first time I called!

Took 2 hours for an oil change with very few customers in the building. If i had not pushed the issue it would have been another 30 minutes

Okay wow, do I have so much to say about this place. But I will start with the good. Employees were kind and polite. Kept their cool even when I lost mine. But their service department is horrible. They kept my car from Oct 12 at 1130am until Oct 13 240pm. They said they’d keep it for the day NOT OVERNIGHT. Didn’t even offer a shuttle or a loner car, I had to Take a lyft home with my 10month old baby. I called the service department for my car status and I could never speak to a rep. But that’s not the bad part. I brought my car here for a diagnostic in hopes to some stuff being covered under wArranty since it’s a 2021 lease.(mind you I’ve already took my Car to 3 different mechanics and they all turned me away and directed me to the dealer because of the parts they said it might be covered under warranty.) I get to this service department and they basically say car needs an alignment (yes it does ) but mind you I already know what the problem is but they couldn’t seem to figure out the internal issue. Then they suggested I change my tire . We were already $130 in. Mind you, I paid for an alignment at Honda word when 3 other mechanics turned me away at their place because they said if they did the alignment the car would eventually have the same issue . I told this to my service rep and also mentioned a noise that my car was making . Turns out they couldn’t even figure that part out because they never test drove my car. I paid for the alignment and took my car to Denton Honda world. Wow . What a difference. They always answer their phones, the service advisors even offer a loaner car. Which I thought was always offered at all Honda worlds but I guess not at lewisville. Also Denton Honda word mentioned they could check my car for free before even charging me for a diagnostic. Why didn’t Honda world lewisville mention tht? Anyways take your business to Denton , DO NOT take your car here. Even 3 people on next door app mentioned how this place does business and also have negative things to say about this place. I’ve leased with Honda for 10 years now. This is my first bad review on a Honda world service department. Super disappointed.

Fantastic customer service! They took great care of my car after a few last minute problems popped up. I got the car back quickly and better than expected. Ryan in the service dept. played a huge role in communication as well!

I have bought a lot of cars this is one of the most unprofessional places I have ever bought a car from. took them almost 3 months to pay off trade in and they promised stuff done on the vehicle and its still not fixed . salesman VAL IS NOT SOMEONE YOU WANT TO BUY A CAR FROM HE WILL IGNORE YOU IF YOU HAVE ANY QUESTIONS AFTER THE SELL. DO NOT BUY A CAR HERE !

I have a terrible experience at Honda of Lewisville. I made appointment over two months to get my air bag recall to be replaced. I dropped my car off on 10/05/2022 (Wednesday) around 8:45AM. My advisor (I won't mention her name so not to shame her) asked me if the airbag came in. How would I know since I don't work there. She says she checked on it and came back and told me that the airbag came in. I asked if the airbag replace can be done by 4:00PM, she said most likely it will be done. I called in around 3:30PM to check on the status. She later text me it won't be done until Friday (2 more days). I have to take my car back since I need to drive to work next day. So they never replace my airbag after I schedule appointment and coordinate with my work for that day to get my airbag replace. What is the point of scheduling appointment if they don't honor it? I am very disappointed at this place.

Absolutely awful customer service. I've called them multiple times in the last couple of weeks and have not been able to reach their finance department AT ALL. Even during business hours I'm always transferred to an answering machine or sent in a loop due to their automated menu system. It is beyond frustrating for customers that don't live near the dealership to get any answers.

Ahmed was very courteous and helpful in my decision to sell my car on the spot. The process was quick and painless. Thank you Ahmed.

An amazing and seamless experience.

Ryen greeted me by name and was very easy to work with. And the shuttle driver called me a few hours after dropping me off asking me if I needed a ride back to pick up my car.

I just bought a car here and Martin was the best. He was helpful and understanding of what I was looking for. This is my second time purchasing a vehicle at this dealership and Martin has helped me both times. I definitely recommend.

I got the servicing for oil change and tire verification. Had good experience of the center

Staff was very helpful and got me in a great car!

I had the most seamless experience selling a car with them. Ahmed was responsive, polite, friendly, and the overall process was very smooth.

I am so disappointed with AutoNation Honda, Lewisville. I was looking to purchase a first car for my 18 year old daughter, and although I had a lot of options to choose from, I decided to buy a used Honda Civic from AutoNation Honda, Lewisville, and salesperson Alex Job. As result, I have not seen my daughter since. She jumped into that car with the biggest smile on her face and has been all over the metroplex. I can't even get her to do her chores around the house anymore, because when I check Life360 it always says she has "left the house." She even decided she wanted to be the one to drive her brother to/from school (we'll see how long that last). Because of our experience with the amazing team at AutoNation Honda, Lewisville our family is very, very pleased (although we want our daughter back). Thank you to the entire staff. You have a customer for life!

I needed an oil change and tire rotation. They gave me exactly what I asked for.

I have a prepaid plan that pays for my oil changes. I have brought my Honda Civic Touring sedan to Autonation Honda Lewisville for every oil change since I purchased my car in 2019. On Saturday, 9/17/22, I brought my car in for an oil change with all the documents for the prepaid oil service plan, like I always do. Service Advisor Nathan insisted I pay $75.75 for the oil change and said I would be refunded on Monday 9/19/22. I paid $75.75, CASH on Sat. On Monday 9/19/22, I drove back to Autonation Honda for my refund. Nathan was not at work, so I spoke with Christine, the Service Manager. She called my prepaid plan and received $75.75 payment by credit card from them for my oil change. Then Christine tells me that I cannot get a cash refund. She said they could send me a refund check. As of todays date (9/29/22), I still have not received my money back ! Terrible customer service !!! I will not be giving them my business anymore !!!!!!!

I called for recall repair Honda Odyssey talked with Cynthia Cortez few times, got an appointment (made sure she had the parts). Took Odyssey at their location on time. Waited there for about 3 hours, when I looked for her she came after few minutes and told me they do not have the parts. She told me that she will get in touch asap she get the part. It has been more then a month she never got in touch with me through email or phone call. I bought this Odyssey new at their location. Finally I called other Honda dealer and it has been taken care of now.

I have been bringing my daughters accord here for the past 2 years. They are always on time and do a great job. Highly recommended

I made the appointment online. I needed their shuttle service. Nowhere did it state that there is a 10-mile radius limit. When it came time to return to the dealership I was told they would not be able to pick me up. This was about 5:00. After I complained, they did provide the service. They also said *Sorry* but they would be closed by the time I got there; I learned later that they were open until 7. I had received an email for 25% off, and told the Service Tech this. She agreed and did say there was a $150 limit. When I got the invoice there was no discount taken; I’ve made one phone call and need to call again to get the refund.

They were very nice at first until there was an issue. They were supposed to make an appointment to have the car look at and never did and then told me to make it myself. Their original inspection completely missed a control arm and bushing issue which I had to take to Fort Worth to have it fixed. They are attentive when trying to sell, but once they have you on the hook they don't care anymore. 2 stars for the finance department having it together. They made it easy.

Wife and I worked with Joseph to sell our 2014 Accord. Aside from a fair price, he provided an exceptional experience. Perfectly professional, but friendly and down to earth as well. Dude needs a raise!

Ashlyn is the best always friendly and helpful with all my car needs.

** Someone needs to contact ME. I am not calling that general service line number that y'all have everyone call.** I’d be happy to update or change this review if someone from the dealership wants to reach out and fix these issues. I’ve been working on purchasing a new car for myself. I found the perfect car, but it was out of state. I called AN Honda Lewisville and asked if they could ship it here. They said sure, no problem, just come in and fill out some paperwork. I went to the dealership and filled out the paperwork to get the car transported on September 2nd. I also put a deposit down on the car to get it here. Here we are, September 21st, almost three weeks later, still with no car. I have no freaking clue where the car is, or when it is even expected to be here. I’ve been working with 3 different people- 2 sales “managers” and my sales person. Countless messages and phone calls unanswered from all 3. It’s almost impossible to reach the people you need to, but they were quick to take my deposit! And the answers I DO get when they DO pick up are very vague. They don’t answer the question(s) I’m asking, and I get different answers from those 3 people. I’ve been told 3 different statuses on the car. Oh, it’s been picked up. Just kidding, it’s still in service. Oh, nope, just kidding again, it’s done in service, we’re waiting on it to get picked up. Oh, and the car has been in service for 2 weeks. Why? No clue. That’s one of the questions I’ve been trying to get an answer to, but no one will return my phone calls or text messages. At this point I’m not even sure the car exists. Because no one seems to know where it is, when it’ll be here, or if the car has even been loaded onto a truck yet. I’ve been patient. I was originally told 7-10 days when I put my deposit down on Sept 2nd. Day 10 was last Fri. I was then told sorry, you might get it at the end of the month. ANOTHER 7-10 days. They’ve dropped the ball on multiple occasions. I’m absolutely furious and extremely disappointed with the experience I’ve had thus far. It’s not like this is a common car either that I can just “find another one” of. The ONLY reason I’m even considering continuing to do business with them is because this is the exact car I want. I do not recommend AutoNation Honda Lewisville. Please shop elsewhere.

Very nice staff. We had minor communication issues, but we got it resolved quickly.

When 1st car was delivered to the dealer service center, nobody looked at it for 3-4 days, and phone calls went no where, where attendent keeping on hold for hours or just disconnecting. Finally when through escalation another associate was assigned, he completely ignored that my input about incident that it was a mechanical fault and not driver, the incident occurred as wheels did not turn when I (driver) turned the steering. Very unprofessional service also, the only reason they are getting 2 Stars is because they broke the molding along the driver side and they fixed it at no cost.

Cynthia did a wonderful job helping me with my car needs. She was very pleasant and very thorough in explaining everything to me. She also made sure I got the best cost that was offered by applying coupon for my service.

Pésimo lugar va uno y los vendedores parecen que fueran los dueños 😡 muy creídos

I’ve had a couple of transactions with AutoNation Honda Lewisville and highly recommend going to them. Ahmed and Jeremy were fantastic and made sure that I was completely satisfied throughout the process. They are centrally located in DFW and have access to many car brands and models so you are sure to find what you are looking for.

Worst Customer service at their Service center. Have called 20 times but they never pick up or call back after leaving multiple voicemails. Even their appointment call center is fed up with the service advisors at this location for not picking up phone. Have called Christine the "manager" but its as if she doesn't want to do any work at all. Don't waste your time at this useless service center.

I had bought a blue FJ Cruiser from autonation honda Lewisville and by far the worst mistake I made. After driving the truck couple days, I noticed a noise coming from rear end. Inspected the truck and found out the control arm bolt is missing and the control arm is just sitting on top of the fuel tank. This is dangerous. Even if it’s a used vehicle, it’s still their responsibility to fully inspect the vehicles before selling. The gentleman who helped us with the paperworks got me a one year warranty for powertrain. I went back there to ask them him if the warranty covers everything and he said yes, just take it to the service section and let them take a look at it. I took the truck to the service section and all they did was bringing up excuse that they don’t have certified Toyota mechanics and they won’t help me and then also they said the vehicle is engine is the only thing that is under warranty. I will never go back there again.

At all costs avoid this place. I was shopping for a car for my teenage child, found a car she liked at this dealer online. emailed and asked if the car was available, salesman emailed me back asking when I wanted to come in and see it. Get to the lot and it turns out that they don't even have the car (after hemming and hawing about having to find the keys) They then have the nerve to ask if there is another car I wanted to look at. Long story short, they had me come in to see a car that they didn't even have.... Isn't that close to being a "Bait and Switch"?

Recommended engine replacement or new head for over $5,000 . Had car towed to local independent mechanic and problem fixed for a fraction of what AutoNation wanted . Also recommend was 3 new tires - had them checked and all have good tread . Insult to injury they offered to buy vehicle for $500 . Beginning to believe this was some kind of scam for AutoNation to make some extra money.

I drive Honda 2010. Started having issues with the tpms sensors that would light on and off even after getting tyre pressures checked out. I am so glad I chose auto nation and got sensors replaced. They charged me nothing for inspecting the first day and I paid only after technician worked on my car. thank you auto nation for restoring my peace of driving.

We got a car to our friend today and we had good experience and manager Ali is good to opt out useful services.

By this point I've bought 2 vehicles from Autonation Lewisville and both times I was helped by Ayman Alhijazi and Suleman Azam in finance. The process is always smooth, quick, and simple. They answer our long list of questions and take care of us. 1000% recommend to everyone. Go ask for Ayman and Suelman!

Wolf was an excellent sales person, very friendly! I really enjoyed Andy's since of humor and I'll be recommending this place to family and friends. Keep up the great service guys!!

Came in with A LOT of concerns about purchasing a vehicle in this economy and not wanting to pay too much for a vehicle. Aiman and Michael helped to set me at ease. There were some bumps in the road and they were able to clear the path. They were honest and patient. So with me being a skeptical New Yorker, they were already being sized up which proved me wrong. I was able to drive away with an AMAZINGLY low mileage SUV that I didn't expect, less monthly payments ,a longer warranty and new friends that I would HIGHLY recommend for business. So do yourselves a favor and don't waste time with other dealerships. These guys are TOP NOTCH and you will walk away as a satisfied customer.

Showed up to just look at vehicles. I was not in a rush to purchase a vehicle until I found a vehicle I loved which I did. Mo was very nice and understanding. Honda Lewisville offer me a rate I couldn't refuse. They were straight forward and answered all my questions. I had no pressure at all.

They’re very professional. it took an hour and a half.In that time I walked three minutes away to Target, enjoyed my visit , then walked back to the dealership and my car was ready.

Great service. Mehdi is great.

my 3rd car from this location it gets better wurh time from sales to service they make sure in straight. Ashlyn James abs Ms Janet are great people to work with great customer service is always what I get when I'm there. Thanks for taking such good care of me.

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I recently purchased a new car, and the AutoNation team went above and beyond. Isaiah answered my many questions. Hannah went above and beyond. Thank your for the exceptional service!

AutonNation Honda Lewisville delivers on amazing service every time! I recently purchased a new car, and the AutoNation team went above and beyond. Isaiah answered my many questions throughout the process., Hannah went above and beyond to helped problem solve financial and logistical roadblocks. Thank your for the exceptional service which even rarer these days! I will be back for my next Honda!

Friendly service Perfect inspection Reliable service The best

I went to the agency today looking for a new vehicle to potentially buy with my husband, but I was disappointed with the service that we received from one of the salesman. His name was Martin. He was constantly on his phone while trying to describe the cars that he was showing us and he kept ignoring our questions looking very unhappy of his job. He showed no effort in convincing us to purchase a car and we ended up leaving the agency because of that. I wish we were treated way better than that with the hope of getting a new car.

I purchased a vehicle from them and it was certified pre-owned. Within a week the vehicle started having issues with the stereo system. I told my salesma. Val and he suggested I bring it to the service department. The service department told me I would need to pay a $195 diagnostic fee and leave the car for a few days. I asked about a loaner vehicle as I have 2 children in car seats, they said no. After googling the issue it appears to be a common problem with some Honda vehicles. I notified Val, Ahmad, and Taylor the finance guy. Not one of them called me back. I could get Val to answer texts but no resolution or help. Finally I asked about returning the vehicle and decided to reach out to Honda of Denton. With 5 minutes they told me it was a common issue, set up an appointment to bring the car in and told me it was covered under warranty. They were more helpful in that 5 minutes than Lewisville has been in 2 weeks. I highly recommend working with Denton instead of Lewisville.

Bought a new civic 2 weeks ago. I called to say the A/C wasn't blowing cold air. Rahim Thanawala called on his personal line to set up an appointment to have a diagnostic test run on it asap. Thanks for the good service!

I never have an issue when I visit this dealership. Everyone is nice, the environment is peaceful and the service advisors are actually HONEST! I purchased a Honda from David Mac David Honda in Frisco and they are some class A Jerks! I traded that Honda in for the one that I have now, at David Mc David in Irving. My sales experience was amazing, but literally 20 days after my purchase they started hounding me to buy a new car. Additionally, one of their techs forgot to R&I the cap after completing my oil change, so I had oil all over my engine and my right fender. Needless to say, they remedied the situation, BUT the service advisor was upset with me when I gave them a 9/10 on a survey, and he sent a scathing email to let me know how he felt! Now that’s high quality customer service….. I’m kidding. I say all of this to say that the staff at Auto Nation Lewisville/Honda is great and I haven’t had an unpleasant experience and as long as I own and Honda and live in dreadful texas, I will continue to take my car to them.

Spoke to Roger via text and cell. Drove an hour and a half just to be told when we arrived that the car was going to away because the air bag had been deployed. WORST service ever!! We even texted him to let him know we were in traffic and would be about 15 minutes late. NO RESPONSE!!!

I recently purchased a new car from Autonation . The experience was actually a first because of the way I was treated. Which was simple ,easy and very fast. My salesman went the extra mile. And Profesionally took care of all my needs and questions. Honestly an Awesome Experience. I will definitely buy again from them !!!

Still having my Hondas serviced at this local dealership (3rd Honda), because every time it's an up-front, friendly, transparent experience that feels honest and reliable with no pressure.

Great work done. Cynthia was so great

Great to take my 18-year-old CRV to a place it is known and loved for service. I'm its first and only owner and it's my baby. I truly feel I am among "my people" (Honda lovers) when there. I intend to buy a new Ridgeline truck here soon.

very friendly and honest about needed work or repairs

I had a great experience at Honda Lewisville and grateful that Mo was the one who helped me thru the whole process. Found the exact vehicle I wanting and searching for, for a long time. After going from Honda dealerships to dealerships I was about to give up and wait longer for exactly what I wanted. I decided to call the last place before calling it day and stop searching for now. Mo answerd let me know right away that they had the exact Ridgeline I was looking for and sent me the address of the location and pictures of what is now my Ridgeline as well. Other Honda dealerships would take my number and never call me back or call me back months later trying to sell what I really didn't want. I can tell you how much I highly recommend this dealership and Mo as you sales representative. Thank you 😊

My experience was good and bad. The good: Sean Song was the one who sold us the vehicle. He bent over backwards to help us out worked so hard to make sure the whole process was quick and efficient and met our needs and timelines. The bad: The issue came after agreeing to the purchase and filling out all of the paperwork. The managers are very pushy with warranty upsells. I could not have been more firm with my "no" that we didn't have time and didn't need it, but they continued to pressure. Even after explaining I was on a time crunch, they only seemed to care about their own agenda, and I was not heard or treated as a customer but a sales opportunity. I missed lunch and was late to a weekend retreat because of their selfishness. This turned what should have been a great experience into frustration.

Went in wanting to buy left out owning, my salesman understood the assignment!!! 5 Stars

My husband and I purchased a vehicle from Mo about two weeks ago at Honda of Lewisville. We thought they were a good, reliable dealership but they are all shady! Our vehicle had a light about a tire sensor. They assured us it was nothing to worry about and that we would just need to take it back to get fixed. Mo reached out to my husband to tell him the part was in and to meet him at the dealer 8 am. My husband got to the dealership around 7:45 am…Hours later, no Mo!!!!! He never show up, my husband tried to tell the service department what was going on but Mo obviously said nothing to no one, they didn’t have the part, Honda of Lewisville ended up taking the car to the Jaguar dealership around noon! My husband proceeded to ask for updates on our car and they couldn’t tell home anything. Honda of Lewisville ended up dropping my husband off at the Jaguar dealership without any explanation or assistance… YES THEY LITERALLY DROPPED HIM OFF and left him!!!! I have called several times trying to reach someone and no one answers or helps! I haven’t even talked about the extra key that they owe us but apparently lost. AVOID THIS PLACE!

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Mehdi Zoghbi is a talented and compassionate person. Immediately responds to emails, texts and phone calls. Goes out of his way to serve his costumers! One costumer had his check delayed due to huge volumes being processed and had to leave for a meeting. Mehdi delivered his check to his house which was about 20 minutes away! On top of that he also dropped me home! I would definitely always recommend dealing with him and if I have any friends selling their cars I will send them directly to him. Give this man a raise! Thank you autonation of delivering as promised 👏

Walk away immediately. This dealership is beyond unethical, deceiving and unprofessional to say the least. They do not own up to their employees mistakes and take advantage of those who act on good faith to do the right thing to get matters resolved. All of this is completely true and everyone should know how things are handled on a customer level. I ask that you look at all reviews and definitely take your vehicle to get a 2nd opinion if you're actually considering of buying from this dealership. Two months ago, my husband and I found a RAM 2500 turbo diesel that was supposedly a steal. Our car sales representative was Doug. I will have to say he acted as if he really emphasized with our situation and that my husband was disabled when helping us through the buying process. Within the first two weeks my husband living in Roxton and I living in DFW texted Doug and told him there was a check engine light for the turbo diesel. When sharing images by text. Doug went to his master technician and asked him about our inquiry. He was asked if it flashed and we told him no it comes on and off. Doug stated his master technician sad nothing to worry about. ?????? Next when visiting on only weekends and riding as a passenger I noticed more small items wrong. I told my husband to ask Doug where to take the vehivle. Doug sent us 90 miles from our land where my husband took to Greenville Nissan and was told by the service dept they can't help. ( master technician from Honda Autonation) recommended Nissan to do the work. During this time my husband asked if we could just take to a Dodge dealership that would covered under warranty for this truck. Doug stated he would ask and get back with my husband. After some more texts messages and getting moved from Garland to Roxton, my husband takes to the next closest dealership in Paris which is 30 miles away. Here we are told there are many different internal issues needing repairs such as: One of them having to do with the turbo diesel engine, rotors, brakes, back left shock is leaking and the u joints need to be replaced. Windshield wiper fluid box is cracked. (Just to a few things) Now you tell me they did an inspection on this 49k vehicle. The entire time Doug expressing, no problem you have a 90 day certified guarante. Finally, we take to the dealership in Paris and we've had it there since last Wednesday and Autonation says it's over the mileage allowed of 4k by 86 miles. Hmmm.....I wonder why??? Maybe because we went on a wild goose chase taking it to the dealership in Greenville where they can't help us. Autonation will not help us and said there is nothing they can do. So you're not going to evaluate the entire process that my disabled husband tried the entre time to get a straight answer ? We live 100 miles feom this dealership. It's not we can just drive everywhere to get answers. Your ethical practices and not homing in to do the right thing is completely unacceptable and unethical working with those with disabilities. We believed your team of experts and the reviews you have posted would demonstrate your true character. I know all things are possible with prayer and I really do hope this message brings awareness to unethical and unfair practices. Turn away and find your next vehicle somewhere that a dealership honors your money and stays true to their word. Last week I spoke to the GM in person, Richard Arrendo and he had nothing to do with us nor want to make any effort to help. I asked for the regional who is Jim Stigliano and was told last Friday that this was a no brainer and should rightfully be approved for the inconvenience. I was told it would be possible just needed time. Got a call today from Ali the sales manager, corporate will not approve. Over 86 miles. Why are we going through all this for being mislead by your master technician, sales rep and now by your entire staff? This place needs to be inspected for fair housing practices as well as from the corporate office. People should be held responsible for their actions and yall should do the right thing

Wonderful experience…from sales team to finance!! Would definitely recommend to anyone looking for a new car!

Overall service experience good. Dealership seems sad for Honda. Only a few cars on the lot ( maybe 30). Almost all cars on showroom floor not Hondas. Is this a used car dealership or a Honda dealer.

I came in for an oil change for my ‘22 civic sport and was needing to get it done before leaving on a road trip. Ryen in service went ahead and took care of everything for me. After the oil change, he let me know I was missing a part (that wasn’t entirely necessary). I still wanted to know how to get it replaced so he helped me the entire way and told me which parts I needed to order and outlined step by step how to go about it since I know nothing about cars. Above and beyond service!!

The service here use to be amazing but here lately it is crap. First, you will wait 30-45 minutes to be helped even when you have an appointment. There are several advisors not doing anything. It seems as if the only one working is James, the elder of them all. They ordered a tire for my car over a week ago. We’ve been trying to get in touch with them to find out if it’s in or not. No one answers. We’ve left numerous messages for James and the service manager with no return calls. Finally, some one in parts transfers is to James who leaves us on an endless hold because he states he has a client in front of him. This place has turned into a total dump. I saw it but had faith that they would still provide service like in the past. Staff shortages are real but it doesn’t make you provide awful service to long lasting and repeated clients. I’m DONE!!! Please do not use them. Save yourself from a headache!!

Worst experience I had today at Auto Nation Honda Lewisville. Customers beware, Don’t be any kind of Tire or tire service from them. I am very old customer of Autonation and I will never ever give my car for service again. I will post and review on every forum about the service I got from Autonation.

While I may have had to wait quite a bit the overall experience wasn’t to bad.

The most pathetic experience I have ever had.Did a lease buy back and was working with Andy and Chris who acted pricy and looked liked they were doing a favor.Never will I recommend this dealership to anyone

Ryen is awesome !!!! Not only did he help me in person , but also helped me on a phone call recently when I ran over something in the road. He helped me determine what was hanging wasn’t part of my car. Super nice guy

Bought a car from here in December 2021. The grille was cracked, and every sales member, manager, and finance man that I spoke to all assured me that they would order the new grille and replace it. A few weeks go by, I call and ask my sales member, she says she'll check. I call again; she says it's on back order. I call weeks later and get the run around from people. Then someone tells me they can't fix it because it's been too long. They transfer me to someone else. He says he'll get the part ordered, and I should hear from the service department in a week. That was 6 weeks ago. Since then, nobody will return my emails or voicemails. I called my bank and opened a dealer dispute, and they told the bank they would work with me directly. But surprise, I have not gotten a single call back.

After a HORRIBLE experience at Rusty Wallis Honda, we made an appointment to meet with Suleman at Auto Nation. He was incredibly personable, friendly and HONEST... it was worth the 45 minute drive! I am a 7x Honda owner, and was very happy to have met with him after such a negative experience earlier that day. Not only was Suleman great, Taylor Douglas in Finance was a pleasure to deal with making the paperwork a super easy process. Thank you both!

Cynthia in the service department is AMAZING!! She made sure my visit was priority. Given how short staff they are at the moment, she remained in good spirits and manages to get her job done! I only want to work with Cynthia! She educated me on the type of tires I needed and why. I could not have asked for a better service member. -Jalliyah

AutoNation Honda Lewisville has been my favourite place for servicing my Honda. They are prompt to follow-up, do a multi-point inspection and recommend only the items that need urgent attention. Their shuttle service is also excellent for people that need to be dropped off and picked up.

I took my Honda to get maintenance check, oil change, and tire rotations. Cynthia greeted us very early with a very welcoming attitude and energy, which was very appreciated. I really enjoyed the video they sent about the service explaining everything with details and easy to understand. The service was done in a very timely manner and they offered a complementary wash before leaving. I would definitely be taking my car there from now on.

Very friendly and thorough

I talked with Cynthia, on the phone and set up the appointment, I went in at the time talked about and she got me in and ready for service really quick! She kept me up to date on the progress and even told me about a oil plug issue I didn’t know about. She was really nice and friendly and the service done on the car was great, I haven’t had the car run this nice in a while.

Thank you for a great transaction although my situation was unique and challenging! I inherited a truck and had no idea how I would complete any sale, private sale or dealership, without flying into DFW from MN. The teams in Lewisville, TX and White Bear, MN made it possible to stay in MN and complete the transaction virtually, including a bank transfer for my funds vs waiting for a check in the mail. Kudos to Joseph at AutoNation Lewisville who assisted me every step of the way!

Ashlyn Krueger is an amazing service advisor. However, their high prices are rising by the day. We have always taken our Hondas there, but have to consider other options now. A simple oil change is now $75.75, and to simply change spark plugs, they now want $500.00! FIVE HUNDRED to unscrew old spark plugs and screw in new ones? In an old Honda only worth around $1400? MAJOR Gouging. Before you take a car there, call in to check the current price of what you need! 2 (TWO) Stars out of 5. 😠

STELLAR EXPERIENCE! Car buying made FAST, Comfortable, Fun & most importantly Easy. The upmost respect to Michael & Kerry for going beyond their means to ensure we were exceptionally taken care of. I have never left a car buying experience this satisfied or happy! Thank you again AutoNation Honda of Lewisville for providing me with my beautiful new vehicle!

Be really careful when you do business with them. They are crooks. The sold me a 2018 Honda Accord with 56098 miles on it. When we signed the paper the mileage stated was 51656. I asked if everything was double check and they said of course. After 45 miles I noticed the vehicle was not worth 26K. Went back and I told them that I wasn’t happy and I will like to use the 5 days or 250 miles used card money back. I was told that I drove 5,000 in 1 day and that deal is gone. I told I have proof that the vehicle had only be driven 45 miles. I pulled the state inspection they left inside the vehicle with the correct mileage, once I showed them the documents they were speechless and ran inside the office. They tried to bully me in keeping the vehicle saying it my fault for not checking and since I signed documents the vehicle is mine and they have nothing to do with it. I wonder how many people they screwed over because they were not willing to stand up to a crooked GM

My service advisor Ryen Levi was the BEST, he always keep me updated on my vehicle during the time I took it in for maintenance. He very up front and honest with me every time I go in for service. I had a bad experience in the past with service on numerous occasions but when got Ryen one day I told myself and Ryen that I’ll continue to come back as long as Ryen can be my service advisor. So, if you ever need service ask for Ryen Levi or schedule online and request him Ryen Levi.

My sale Hannah Nguyen Rep very knowledgeable and answer every question we had . I was very impressive, and for one I Didn’t feel pressured like I have been when going to others dealers ( I was shopping around 5 another dealers) Auto nation Lewisville is the one I like My financials Rep also did great job explain to me everything in detail and answered all my question I would highly recommend For all my friends

Awesome Deals Ashlyn in the service department is Amazing.

Mike Malone is a great service advisor and always gives me his honest opinion. I would recommend Mike and Lewisville Honda to anyone looking for high quality service.

I recently bought a 2011 Mazda CX-9 from them and about a week after I did this I was swarmed with scam calls. The ones about " We have been trying to contact you about you cars extended warranty" type calls. Originally I didn't think anything of it. Today however I received not one but two letters in the email about about my cars extended warranty. Here is the kicker. Both letters mention the exact car that I bought. A 2011 Mazda CX-9. Now I bought the car with cash. The only way these scammers could have gotten my address, phone number, name, and the car I recently bought is from Autonation. I didn't finance through them or a outside company so there is no one else with that type of information. To add insult to injury ever since I bought the Car I have been receiving text messages from these "Hot Singles In Your area" scammers as well. Don't your car elsewhere or they will sell your information to scammers.

I have a 2013 Honda CRV- the crew at Auto Nation listened to my concerns and offered various things to keep my car running well and worry free. Like everyone, I hate to bring my car in for service but auto Nation Lewisville made it as painless as possible- my service guy Ryen checked on me and went out of his way to answer all my questions. Thanks for a great job

Never again! Ali and the used car salesman have lied since day one. No need to give details just know that the words that come from their mouths is not to be trusted.

Staff member Ashlyn was very helpful, she has complete knowledge about her work. I am satisfied and will always be there for my Honda Pilot.

Services and repairs are top of the line.

Mr. Ryan was an amazing help. Wonderful customer service all around!

I hate leaving bad reviews. But I truly believe I need to. Look, during these Covid19 times, I get it. Inventory is low and no one is truly offering a discount, but that isn't my gripe. I feel deceived and lied to, after agreeing on everything and waiting about 3-4 weeks for the car to arrive from the Manufacturer. In a nutshell, they told me they would give me XXX amount for my trade in, and they will pay off my remaining balance of 2K. I was told multiple times during the negotiation process. By the salesman and by the Sales Manager. "We will give you X value, and we will pay off the remaining balance with no impact to the value we gave you" Seems pretty straight forward and I was happy with what was promised to me. The day came when the car was finally available. I go to the dealer and they pull out the quote and everything was smooth sailing. I agree and I say, great, lets get this moving. So I am now sitting with the finance rep. Keep in mind, I show up at 130pm and it is now 430PM by this point. Hes going through the numbers and he says. Is there a payoff I said, Yes, its this and I was promised that the value to put into the new car will not be affected as they will pay off the remaining balance separately (By the way the total value of the car if they just gave me what they promised me, wouldve still been about 300 USD lower than what carmax was wiling to give me, I wanted to trade in to save on taxes). Finance guy says...I was not informed by this..he goes to his boss, and he comes back and said..we cant do that. I call the salesguy I was working with, he knocks at the finance guys door, and the salesguy says..yes we told him that. But the finance guy tells the sales guy in front of me...we cant do what you told this guy. Im upset at this point, because of all the waiting and now we are at the finish line, Im being told pretty much what was promised to me is not happening. Im walking out clearly upset, sales guy says..Ill call my manager he isnt here...we will work this out. Only to be texted an hour or so later that technically they cant do what they promised me. RIght here...This right here..is one of the reasons why so many people hate dealing with car folks!!! Finance guy kept saying its a miscommunication. That isnt a miscommunication. That is straight deceiving a potential buyer, hoping that I would be stupid and emotional and just go with whatever they say. I know with covid we are all struggling, but this place left a really bad taste in my mouth and I feel lied to and my time wasted. Go somewhere else!!!

Best experience when purchasing a car!! TJ was great he definitely helped me fine exactly what I wanted!

Stopped in at Autonation late one day during holidays, New Years Eve when they only had 2 service advisors working and one of them Michael Malone, was kind enough to help me out. Although I had to leave my car overnight he made sure I could get a ride home and arranged for the shuttle to pick me up the next day. Repair wasn’t a quick fix as I needed a new starter. Michael has helped me in the past and I find him to be honest and thorough. I only get my car serviced at this same dealership.

i purchased a car from this dealership. sale department and fiance manager are great. the service department is horrendous. my car ended having some minor issues that needed repair. so i took the car in and they said it will need to stay for a few days. which is fine. 2 days pass by with no updates. i called and called finally someone responded and then im told they will need my car for until Monday or Tuesday. this is on Thursday that im being told this. im over here paying for a rental now, because the dealership will not provide a loaner. even though they are keeping my car for a week. so fast forward to Monday, i called 8 times and received no information on my car. one lady took my info on the 8th call. no call back. here i am Tuesday morning. from 8:30 til 10am. i have called 6 times and no one response. this crap is pathetic. calling 14 times and no response. the only reponse i got the first time was that my service is on vacation and that the person cant help me. she puts me through the manager and his phone line goes to voice mail. actually i don't even think they have a manager. because every time you call to get an update on your car. the call goes to his phone and the dude never ever answers the phone

Went to get oil change/tire rotation. Arrived early for my 10:20 am appt. took about 30 mins then they got my truck back there to start on it. Not bad for a wait at dealership. Well a hr passes so I start walking around and see that my truck is on the lift, cool any second now. Wait another 30 mins and see it’s in the parking lot awesome it’s done. NOPE. Mr not so friendly and smart alic mike Malone says oh yeah your oil pan plug is stripped so we can’t change your oil. Ok. Did you rotate tires at least? No we can’t work on your truck. So your telling me my truck was back there for almost 2 hrs for nothing. Because “plug was stripped”. Wait it gets better. Was told that I need to go to the shop that changed oil last time and tell them it’s stripped. Ok no problem that’s my usual go to. And what ya know they get up under the truck and the plug comes right out. Hm. But I’m waiting for them to call me back. I have left mike Malone direct vmail to his number but no return. Cause it’s time for them to get me back in and make it right. But yeah only reason i came here is cause I had free oil changes and it is the closest autonation. I’ve had one done here a few years ago and it was so much better. Not sure what changed but y’all Need to figure it out.

AutoNation Honda Lewisville - will be contacting BBB as well. An absolute nightmare of an experience would rate negative stars if I could. This is quite the review, and honestly unbelievable if I had not experienced it myself. On 12/8 I decided to get my Jeep Grand Cherokee's value on KBB as I am getting married next month and it's a vehicle we will no longer need. I was just seeing what I could get for the vehicle to get an idea, with no real goal in mind. Now when they say care salesman are sleezy, unethical, immoral, xxxx bags, "they" were describing Medhi at Auto Nation Honda. Medhi called me on 12/8 to express interest in my Jeep. I told him on the phone that I live in Florida for work, and the Jeep was kept in Texas so any sale would involve me flying to Texas to bring the Jeep to AutoNation. Medhi kept in contact via text message (which I have saved and will be sending to AutoNation franchise HQ, as well as the General Manager), Medhi text me on the morning on 12/9 and asked what offers I had on the Jeep already, because "they had extremely low Jeep inventory" (hold on to that thought). I explained I had one offer for $22.5k from a dealership that was 3 hours away from Dallas, so if he could beat or match it I would gladly come to him. Medhi explained via text message that he would "match or beat that price" and that he "agreed to purchase the Jeep". I explained to Medhi that I would have to purchase a plane ticket to sell the Jeep, and confirmed I had a theoretical "deal", Medhi agreed. I checked in with Medhi before I purchased my plane ticket, as well as throughout the week leading up to Friday 12/17. Medhi continually confirmed he wanted the Jeep at $22.5k, I even messaged him on the way to the airport the morning of 12/17 just to confirm once more, which he did. As I land in Houston, Tx at my layover I get a text from Medhi that read "Sorry, management no longer is interested in your Jeep, they said we have enough Jeep inventory".... I was in absolute shock, and I had one more plane to catch to get to Dallas. When I landed in Dallas I drove straight to AutoNation Lewisville where they had no Jeep inventory at all, and Medhi explained that this whole situation was my fault, and that "I should not be stressed since I flew here, did not drive"... I asked to speak to Medhi's boss, which he replied "no". I went office by office until I found Chris, the sales boss. Now Chris, Janet, and the rest of the upper management were great and attempted to fix the situation. I spent the next day traveling across Dallas to try and get a deal close to what Medhi had made me fly all the way out to Dallas for. After wasting an entire day, I could not get an offer close to Autonation. I went back to AutoNation and they finally agreed to purchase the Jeep for $4k less than the original offer, which I had to pay $700 out of pocket to cover the remainder of the loan, $1,000 in plane tickets, and the worst buying experience of my life. I have saved the text messages and learned a valuable lesson in NEVER trust a car salesman's word, especially ones named Medhi from Autonation Lewisville. PLEASE stay away from this place and take your business elsewhere.

I regret buying a vehicle with them. They never call you back and they don't care to help out their customers. Been trying to speak to someone for over 2 months, left messages and no one bothers to return the call. In the facility, the employees just walk by and don't even acknowledge you, only one older gentleman asked me if I was being helped. Worst experience ever, their customer service is the worst. I will never purchase another vehicle there.

I went into AutonNation Honda after speaking to Janet on the 14th of December for prices of civic sports 2022s. After agreeing that they she would be able to come close to a price range that I had in mind, I decided to head on in. Interaction was good, I was told most cars were booked, to fill out a credit app, and they’ll put me on a list to see if someone canceled, and I was also told what the out door number would be. I agreed, filled out an application and left, being told I’d be contacted once car comes. I got a phone call a hour later from a Sales manager saying they had a used civic sport, also 2022 with 3500 miles at another location they could match the finance numbers with. I agreed upon it and headed on in. Once I got there I was shown the total price for the vehicle, and it was marked up by 4500 from the total price of new. I stated my differences and how I wouldn’t be able to move forward due to the huge discrepancies between the price. She stated it was a market mark up, I said no thank you, I’ll wait for the new one. On my way home, I get home, and I got a phone call from Janet stating they got the exact car (2022 accord special edition sonic grey) I wanted and after working out the numbers it would be $4000 down. after asking specifics on the numbers, I agreed without negotiation. I stated to Ali, due to the original deal for the civic of 2k down, and now 4K down for the accord, I needed a week to come up with 4k( I had to cash crypto, they don’t take bitcoin) I was able to give some money down ($1700) and the rest ($2300) by next week. Ali agreed. I stopped by the Dealership the next morning (15th) to drop off $700 with my credit card (s) to show I was serious, with a promise to bring in 1k cash in a few hours when I got the chance. When I showed up at 5:50, I was brushed off by the finance manager to bring the money altogether later “ as they don’t collect a little bit of money at a time” I told him about the agreement Ali and I had, and I’d rather they have the money in their position as that would complete my part of the the initial agreement. after a half hour of no response. I approached an agent, and was told “she doesn’t know she was just helping earlier” and to ask the manager. I went to the manager and he said he was sorry it was taking long but he “only had 2 people.” I did tell him I understand and I was just here to drop off money and it’s taking forever. He said he would try to hurry up, and proceeded us to wait another 30 mins. In between the wait, a guy approached me and the person that accompanied me with small talk, which led to discussing the vehicles we were seeking out. He mentioned he checked out the car I was purchasing, and was maybe purchasing it. In my mind I thought he was joking as that couldn’t be real, as I was closing on the vehicle. I brushed it off and kept waiting. Then I saw them putting temp tags on the car. I approached the rep who was putting these tags on and I asked him if they sold the vehicle and he said yes I have to talk to the manager. WHAT A NIGHTMARE. These guys really settled on loan terms, took my down payment on a car and sold the same car to someone else in a matter of hours. I already didn’t like dealerships, and now I’m forever scared. Thanks. I’m sure Wayne Huizenga would be proud. This has been forwarded to Michael Manley, CEO OF AutoNation, & TX DMV

The worst dealership I have dealt with. Very pathetic customer service especially after the car is sold. No one replies once the car is sold. Worst Finance department.

I had a new battery installed about a month ago, and it failed within that time. After getting a jump I drove to AutoNation and they replaced my month old battery with a new one no questions asked. I inquired if other customers had similar problems with their new batteries, and they said occasionally a new battery will fail but that’s the exception not the norm. Took about 30 minutes to replace. Very pleased with their service and quick action.

Tried buying 2 different cars from this place one preowned an one brand new , and in both cases everything went fine until they found out I had my own financing.!.! All I needed was a buyers agreement and a title agreement sent to my bank an done deal.!.! They lied multiple times saying they would send the documents but NEVER answered my calls or returned any of them.!.! My suggestion is DO NOT BUY ANYTHING FROM THIS PLACE IF YOU HAVE YOUR OWN FINANCING because once they see that they can’t OVER CHARGE you with there own banks with interest rates then your useless to them.!.! And don’t t waist your time telling me how much your sorry I had a bad experience and you’d like to make this right I’ve read the other bad reviews and see how it’s all the same experience , no one at this place even cares enough or respects peoples time enough to return a phone call.!.! HORRIBLE CUSTOMER SERVICE from the top of the company down to the bottom of the barrel.!.!

I purchased a VW Tiguan from AutoNation Honda Lewisville yesterday. From the beginning, Sonny made the process so easy by getting me the cost breakdown via email before I even got there. When I got there, I was greeted by two gentlemen that had nothing to do with my purchase, but already knew what I was there for. They already had the car pulled up, my credit run and immediately took my trade in for evaluation. Sonny and Isaiah worked amazing as a team, keeping us entertained while we waiting and made it a very personal and fun experience. They instantly got me where I wanted to be with financing, completely hassle-free. When it came down to signing the paperwork, Andy (the finance manager), was so personable and made that process entertaining as well. All around 5 out of 5 highly recommend. That was, by far, the easiest car buying experience I’ve ever had.

I purchased 2 new cars a year ago. ever since then I have received excellent service from AutoNation

pésimo servicio 😡, me hicieron un tramita mal ,me mintieron durante un mes y ya hace tres meses sigo esperando mi reembolso, en verdad el trato es muy malo

Do not buy are vehicle from them, bought a car put 1,200 miles on it and it broke down 1/2 way to my destination. Brought it to a mechanic and he said the oil pan is full of metal flakes. Called the dealership and of course there’s nothing they can do, Apparently if this would have happened within 250 miles or 5 days they would have taken care of it. I don’t care what world you live in that’s not right. So I will find every way to let people know not to purchase a vehicle from AutoNation Honda Leesville Texas. Last 8# of Vin 41113016

Terrible experience at this service center. Never even will go there. Waste of time and money. They scheduled my oil change one time and it took 3.5 hrs. Other time they took my van and said it will be done and weh I spoke to the advisor she said it will take few days and I was waiting 2 hrs no pickup and drop off service so I have to bring my van back with out service. Price is too high and terrible experience and terrible service.

We purchased a car in early August with cash for my daughter that is over 18. First: we called to see if a car on the website was there we were told it was. We said we would be right there and arrived 20 minutes later. We got down there and it was sold and gone(so obviously spoken for when we called). Sales tactic that makes me sick. We found car as my daughter needed one so I guess it worked. Congratulations. That in itself was only kind of minor in my mind until stuff started stacking up. Second thing: there was some hail damage on the car that wasn’t disclosed and we did not see until a few weeks after. We were even steered away from another car we were interested in by being told it had hail damage, we never saw that car. We found a vehicle that worked and purchased it. We were told that the plates would be slightly delayed due to covid but her temp tag was good until Early October. I called in late Sept to follow up as we still had heard nothing. Without checking I was told that the plates were not in and would likely be in the second week of October just a few days after her tags would expire and she would be ok until then. My daughter then called in October to check on the plates and was told they were not in. She did not know to ask for the temporary tag to be updated nor was it offered. In early November she was pulled over and almost given a ticket for her expired tag. I called again a few days ago to check status and was asked if her tag expired which I replied yes and was told to have her come in AND THEN they would check for her plates. I asked why he couldn’t go check while I was on the phone. To which I got a hesitate ok then silence. Then he said he would call me back but didn’t ask for my number and I asked’” don’t you need my number?” I was told no he had it in a very out out kind of way. At this point I am very irritated but did get the call back, that was not at all friendly, that the plates were in and we could come get them. The next day we stopped by and my daughter went in to collect them but was rudely questioned about if the car was hers (twice) and when her name wasn’t the first on the tags(mine was, different last name) was told they weren’t there. My daughter told her my name and low and behold they were there. No one offered to install the plates so she and I did it. I checked the registration tag when we got home and it was dated effective 8/27/21. I have a hard time believing the plates too an additional 2.5 months to get to the dealership from that date. I will not shop at this dealership ever again.

I went there because I want to get my new car and my dealer found the perfect car I want and that car needed to waiting for like about 2weeks to get there for delivery, and he updated me every single day when will it be arrived. He helped me a lot.

I sold them my vehicle. The check was issued and I was assured it would be available to deposit . This is the next day and still not able to deposit. I’ve left messages on the GM’s phone and texted the “salesman”. No reply! I have salesman in parentheses as he definitely shouldn’t be a salesman. Worst experience I’ve ever had with a dealership and I worked at a dealership for 20 years. I can guarantee this would not have happened where I worked!!! It was also a Honda Dealership.

STAY AWAY ...IF YOU WANT PEACE OF MIND I bought a Honda Pilot from this dealership on April 2021. They added all the unwanted protection plans for the new car and sold the car to me with higher price. Till date am struggling to get the protection plans removed from my total finance amount. Nobody was reachable from this dealership once i got the car. Simply they don't care. AVOID THIS DEALERSHIP FOR ANY COST.

I'm second generation auto nation honda of Lewisville. they are amazing. I went to see Dion and I told him I wasn't leaving without a car, but I didn't make it easy on him. he got me into something I love, can afford, and when I mentioned I was in a hurry as a single mom to get this done (only after making him show me several vehicles) the entire honda team got me out quickly and painlessly.

They get u in a car. I just got a car last week and Sonny and Janet got it worked out for me with a good monthly payment. My husband and I get all our cars there and my family does too.

When I first arrived, I saw their posters touting excellent service but I was a bit dubious because, after all, ANYONE could CLAIM that. However, my experience with AutoNation Honda Louisville exceeded what I could’ve hoped for! Their customer service was excellent; they definitely earned their claim! They proved to me that they cared about me as an individual and not just a number. (The Service Manager called me himself to update me on the progress of my car’s repair.) They listened to me, offered suggestions and took good care of me. And they stand behind their work.

Purchased my car back in April. Brought it in when the check engine light came on. Never received A follow up call from my service manager after bringing it in for diagnostic. My engine light is still on.

At the time I purchased my vehicle, I left a 5-star rating. Excellent pre-sale experience. I had questions, though, immediately after the sale (three of which I had asked at the time of the sale and been promised by Jay that he would get answered). For the last two weeks, I have left over 7 messages to Jay (sales person) and Taylor (sales manager). Jay made 2 post-sale appointments with me and did not show up to either one, and he has not responded to numerous voice mails or emails. After a week of no response from Jay, I followed up with two emails to Taylor and was similarly ignored. Not a single word out of either of them for weeks. Taylor finally responded but did not fully address my questions; it's now been 2 weeks. In other negative reviews, the organization suggests you call the General Manager. This does not work. I have called, chatted on their website and on their Facebook page - no one will provide me with the name and email of this elusive General Manager. And surprise, surprise - the vehicle is now in the shop for over a week without a diagnosis while the warranty ticks away. They seemed tickled to take my cash, but have provided no interest in my concerns following the sale. This lack of customer service is deplorable. I will not be returning to Autonation in Lewisville.

Parker Levy my advisor was great from the moment he made my appointment to the time I arrived he was courteous I am happy always with Honda Lewisville

Don't buy a car from this place they will waste your time and lie. They lied on my loan application and wrote whatever they wanted stating I made less than I actually do. They tried to force me to sign over my car before seeing the financial work sheet. Everytime I went in even when I was told I wouldn't have to wait and once I was the only customer there I still waited 2 hrs plus. They tried to say the car was 1000 miles less than what it was so if I bought the car it would be out of warranty as soon as I left if I didn't check. Then they were rude after their mistakes like I did something wrong when it was them. I called the dealer who sold me my car 6 years ago to look over the deal they were giving me and he said it wasn't good in short and gave me the offer I should be getting(he lives in another state so he has no skin in the game). Once I sent it to this dealership they raised the price 3k on the car which is the price of the car new. I was just irritated that they wasted my time and acted so entitled like I was selling them a car.

Worst car buying experience of my life. The financing department in particular was absolutely dreadful. I had provided all of my information up front the day before I went in to finalize the purchase. Even though they had everything they needed, we were still at the dealership for 3.5 hours sitting around waiting -- during which time the ran my credit with a different auto financing company without my authorization and after I told them that I was going with CapitalOne, and that I did not want to look at other offers. When I finally got in the car to drive away, the driver's side window would not go up or down. It aws stuck halfway open. So they had obviously lied about doing a full inspection of the vehicle. When I finally got the car two days later, I found out that the charging port was faulty, and I could not fully charge the car. So I returned the vehicle to the dealer. They claimed that they would "unwined" my auto loan that day and wire the money back to CapitalOne. I called CapitalOne on Monday, two days after I had returned the vehicle, and the dealer had not even been in contact with CapitalOne. I am currently STILL waiting for them to get the financing straight, and I cannot purchase another vehicle until this is done. So now I am having to borrow vehicles for the next 5 to 10 days because this dealership does not know how to do what they promise. Absolute worst purchasing experience of my life. DO NOT BUY A CAR FROM THIS DEALER.

my advisor kept me updated about the status of my car at all times.

had an appointment scheduled for 9:30am for an oil change. I didn’t receive a phone call until 10:55am to go over what they found during their inspection. I’m not sure why it takes 1.5hrs for an inspection on my car when I had an appointment scheduled a week in advanced. They suggested that I get air filters, ethanol corrosion inhibitor, spark plugs and drive belt during this visit. I told them that I got my spark plugs done July of last year (at a Honda dealership at another location) so that shouldn’t need updated, but would go ahead with the filters and the ethanol corrosion inhibitor. She said she would call me back once my car was finished. I never heard back, so I called the dealership at 3:30pm to find out the status of my car. I tried calling the “check on status” operator, but no one answered. I called back and selected “speak with an operator to schedule an appointment” and I was transferred to the associate who was in charge of my car. The operator said that she would also send a message letting them know to call me back if they did not answer. Which no one did and I never received a call back. I decided to go over there at 4:30pm because I still had not heard back and they are not open on Sunday’s and I didn’t want my car to get stuck there until Monday. I showed up and there were 5 associates standing around chatting and no one acknowledged me. I stood there for about 2 minutes before another associate came and asked how he could help. He went back and pulled my paperwork and got the associate that was assigned to me. She came over and apologized to me about the miscommunication. She went on lunch and thought someone else had called me. She proceeded to walk me over to the cashier and went over my paperwork like there was nothing wrong. I asked to speak to someone because this was absolutely ridiculous. They had my car for 7 hours when I had scheduled an appointment and this service shouldn’t have taken that long. Absolutely unacceptable. The customer liaison just apologized and said I hope you can give us another chance. When I asked if they could do anything to keep my business, she simply offered me $30 off my next service. I just wanted to go home at this point so I said sure and paid my bill. We then waited another 7 minutes before they sent someone to retrieve my car. They pulled it around and I noticed that I didn’t even get the complimentary car cleaning that they offer. The car sitting in the bay next to mine was getting hand cleaned by an associate. Looking at the paperwork, I saw that my car was ready to pick up at 11:25pm. My car had been sitting in the direct sun for 5 hours. I will NOT be returning to get my car serviced here at the Lewisville Honda AutoNation nor will I purchase a new car from them. My money will be spent somewhere else where they value customer service.

Easy and smooth transaction. Val was great to work with. No surprises. He even met us half way to deliver the vehicle since we live almost 7 hours away.

As long as you don’t have to deal with the salesman Doug, you will be just fine.

This place was absolutely horrible. We drove 5 hours for a car, and while we were two hours into our drive we got told the car sold and it was a POS car anyways and that they had something better. We got there and the numbers were way off and our salesman’s Doug was completely rude and unprofessional to us because we didn’t want to pay $200 more a month on top of what we agreed on. He even made a comment about us not being able to afford it and said he didn’t want his time wasted, then got up and left. He also told us about how they are trained to take pictures of cars from 30ft back so you can’t see the damage. Doug was a complete liar about everything!

No professionalism and very irresponsible behavior and attitude towards the customers. I had a very bad experience which I had ever before...treating customers like fools..

Very friendly staffs and feels like welcoming

Great service and wonderfully helpful staff. Communicated in timely manner on parts, repairs and pick up availability. Bought my vehicle there years ago and 260k miles later still running great!!

Great service ! They gave me coupons yesterday when you ask the service guys !

My experiences with AutoNation Honda in Lewisville has always been pleasant. The staff is courteous and helpful.

Just been there to sell my car today. The guy named MEHDI ZOGHBIA , that i was talking over the phone/email lied over the phone about the pricing. The deal was for $9500 on the phone but when i got there in the evening , he blatantly lied and said it was 9000. I really feel pity for this guy. I cannot imagine to lie to feed my family. Felt really sorry for Mr MEHDI ZOGHBIA. I will never recommend anyone to this dealer and especially Mehdi Zoghbia.

I've called them for 4 days requesting customer service on a 2003 Accord.If I get a person, they always tell me that they have excellent service. However, no one has called back, resolved my issue or responded to requests for assistance. need headlight, requires an order, and there everything drops. think twice before you go here!!

Customer service is terrible, I wouldn’t trust anyone at this dealership. You can never reach anyone on the phone.

Mike Malone in the Service Department was wonderful to work with! Very friendly & service was fast & easy.

😤😤😤This said it all -

We found a car listed for a price & estimated payment plan that we thought we could work with. Scheduled a test drive. Show up for test drive on time…. This car is no longer available! But an hour earlier we received a confirmation email for our test drive. After being passed off to different salesman twice we decided we didn’t need to do business there. Basically they just wanted to get us there assuming we would go for any offer they gave on any car…. Negative…. You lie we walk.

Service department always takes care of us and makes sure we have a great experience and that our vehicles are running well. If a mistake is made, they look for a way to be accountable for it and fix it. Continue to get great service from Mike Malone and the service department.

Purchased my Infiniti QX80 back in April. The check engine light came on in May and I brought it in to the service department. My service advisor said it was the catylic converter and he would call it on. It has been over 2 months and my check engine light still comes on and no word from the service department. They sold me a 🍋 . I will be contacting the finance company to let them know that you all didnt fix the car likw you all agreed to..Eric Lee is my name.

They do a great job. I follow their guidance and my car runs perfectly and I never have issues. I only buy cars here and then I always service them here too!

45 days and my trade in is still not paid off. Multiple attempts to get an answer from AutoNation Honda Lewisville. No one can seem to get the pay off check mailed to my former lien holder. I am currently having to pay two payments for both my new car and my trade in. Worst car buying experience. Run away. Don’t buy here. Horrible service.

Had received a notice from Honda to come in for a software update and James my service advisor greeted me and explained why this was necessary. While there I had some other services done which my car needed and could be handled at that time. James was outstanding and provided A+++ service. In and out in less time than I expected WELL DONE!

Took my CRV in for repair needed a new parking censor. The part had to be ordered and when available received great service from cynthia and Tammie in service who kept me informed by text . I also used their shuttle service to get back to the office and picked up when it was ready it was awesome !!

Great customer service received from Ms. Tammy she helped me schedule my appointment and Ms. Cynthia great team...still need to bring my car back next time they can complete my service. They did the best to make me feel welcome and nice customer service 💯.

Not pushy! Polite, listen well, service oriented and put customer first! Made a great decision when we got our 2018 Honda Pilot At Autonations! Demareo Marr was our sales consultant! He is s jewel! Also, worked with service advisor, Joshua Keith Fryma (9088)! Although problem could not be duplicated, he was most helpful to explain how I could document, if issue recurred! He is definitely an asset, most attentive and polite! We are HAPPY 😃 doing business with Autonations! A great bunch of folks to work with! Give them a HIGH FIVE ✋!

I have been to AutoNation Lewisville 3 times. Each time I had the best experience possible. They exceeded my expectations regarding pricing and wait time. I even brought my young son with me and he enjoyed the environment so much that he even asked me when could we go back. They are very professional from booking the appointment to sending you off with a free gift. They completed the work in 2 hours while another dealership location wanted me to drop off my car with them for 3 days. I live 40 miles away but I would always drive to their location and recommend them to anyone that might be needing a service or to purchase a car.

Steve does a wonderful job keeping me up to date on the status of my vehicle.

Excellent service by Mike, and also John who took my original information when I entered the service center

Joshua service rep very professional and helpfull, cleaned my front windshield when my auto was completed, and fixed the windshield wiper at no chargse

Went in for oil change. Great service. Courteous staff.

Amazing service on our 3 Honda vehicles over the past 16 years. Always a pleasure to work with!?

The overall customer service and team was amazing! I didn?t have an appointment set but they still took me and set me up with a great salesman, Demareo Marr! Very professional and took the time explain the things I didn?t understand. I?m telling everyone I know to shop with AutoNation Honda, Drive PINK!!

This is the only Honda dealership that I use. Always great service.

Satisfied with the work done on my car and the courtesy that was shown to me by the employees was top notch. I recommend this location to any Honda owners.

This is my second time purchasing a vehicle from AutoNation Honda of Lewisville and it was as pleasant and successful as the first time. Jon Detter, Sunny, and the whole team are friendly and easy to work with. I appreciate that they are transparent in their interactions, straightforward in their sales approach, they do not employee high-pressure tactics, and they are reasonable negotiators who will work with you to meet expectations. Overall, I'm very pleased and would recommend others go see them too.

No good because I feel disappointed for your service guy he didn’t have a good attitude

After the recall, we notice the brake lights in the back are ON even when we have not turned on the engine. We need to bring the minivan back to get it to fix.

Brought my car in and had recalls taken care of. It was quick, easy, and professional.

The CS representative I had was delightful, her personality was definitely refreshing.

I was told by the answering service when I made my appointment for my that it would be an hour wait. When I arrived at 10:15am for my appointment, I confirmed with Christine that it would be an hour and she told me it would be ready at 12;30 much to my disliking as I had made plans for noon. I let her know that their answering service needs to be better informed on the wait time so they can make their customers aware. Since I had over two hours to kill, I walked over to Target and much to my surprise I received a text from Christine before 11:15am letting me know my car was ready. I was very pleased with the service and with Christine's assistance in getting me out of there in less than an hour. I thanked her and let her know how appreciative I was. Excellent customer service!

Jordan was my service rep. H He does a great job keeping the customer informed.

I scheduled an appointment for a Recall fix. I called the day before to verify times to drop off. When I arrived (after rearranging work schedules), I was told the part was not in. What a waste of a customer and family time! Autonation Service should have called and asked to reschedule for when the part would arrive, but they did not. I never got a call for part arriving. I left a message for the Service Manager and never got a call back. I had the Recall done at another dealership and since then moved all my warranty service work to them.

Great service experience thank you!

After patiently waiting to find a new vehicle, AutoNation Honda Lewisville was very responsive to my inquiry and all of my other questions. I was able to meet the sales team immediately and purchase a new vehicle with no problems

Great customer service in the Service area!

Customer service was great. Gives different option for need. Was initially looking at Honda Civic Type R, but the Lexus RC 350 i saw and got was great. Representative Benson was very patient and provided details like CarFax immediately. He listened to me ramble about specs on the luxury sports car lol. Great experience :)

Friendly fast service. Had a vehicle recall. Waited no pressure service

Very pleasant experience. We were happy with the selection,customer service and overall professional approach to helping us secure our new car

very fast experice

Jordan was professional in his manner and proficient in his handling of my visit. MY former Rep had gone from Honda and Jordan did not know me but took me as a customer and graciously handled my situation. I'll be glad to have Jordan as my Rep.

Theo was very helpful. Initially made comments that seemed unreasonable for a used car, but we worked thru them.

Scott is very professional and sweet. He helped me so much I can't thank him enough

They sold friend of mine a car and sold them extended warranty and now they won’t honor it. Beware this company

Sonny and Hilari provided a great car buying experience. They were amazing, very professional, and were accommodating to us as we were driving 2 hours to go meet with them. Then, to get there and find out that a percentage of proceeds when buying a Honda go to the Breast Cancer Foundation was icing on the cake as I am a breast cancer survivor. They are definitely a 10+ in my book and would not hesitate to buy from them again in the future!

Wonderful experience! Service was well done and professional! Altogether a great job!!!

Great customer service. Christina and her associates were wonderful. On a scale of 1-10, they were a 12

I was pleasantly surprised by the fair and professional car buying experience at Honda of Lewisville. As an unaccompanied, single female, it was nice to be recognized as a serious buyer. Both Jon and Sunny were great to work with. It was worth the drive from Dallas. Bonny Knodle

I had excellent customer service experience while buying the car here. While I looked for car to different dealers, I didn’t feel welcomed and the sales here is so professional. They don’t try to scam with various schemes and sales packages. Straight to the point sale of vehicle. I would recommend going here.

Very smooth process, no long waits, easy drop off and pick up

I?ve my Car serviced here and it?s been a good experience with staff.

I purchased a 2016 Honda Accord from this dealer on 5/6/2021. The pricing and the car was exactly what I was looking for. The issues started when I went to take delivery. I was promised a 2nd key which they finally had someone come out and do over 2 weeks after purchase. I also test drove the car on 5/5/2021 and pulled the trigger on the deal. Everything was arranged to take delivery on 5/6/2021. I got there and went thru finance. Signed all the paperwork. Well when I went to drive home, there was a big crack in my windshield that wasn't there the day before. I went and got the salesman(Nick) immediately. We had just done a complete walk around and test drive the day before. He went and told his boss(Taylor). They promised to send Safelite out to replace it. I've called and texted them at least 5-6 times since. They keep saying that they are setting it up but nothing as of yet. I should not have to keep reminding a dealer to do their job. I'm pretty sure if I still owed part of the down payment or some other paperwork, they would be blowing my phone up. I bet I magically get a call saying Safelite is on their way after this review is posted LOL

Great customer service! Donny was amazing. Thank you!

My service coordinator met me at my car as soon as I drove up. His name is James Norris. Took very good care of me

The service technician, Joshua, was great! Kind, concise and professional.

Service was great and done right. Very pleased with the updates I got from when the work was started and when it was finished.

James did an outstanding job in taking care of my Accord. I cannot recommend him highly enough in terms of service, knowledge and respect. An overall great experience

I was pleasantly surprised by the fair and professional car buying experience at Honda of Lewisville. As an unaccompanied, single female, it was nice to be recognized as a serious buyer. Both Jon and Sunny were great to work with. It was worth the drive from Dallas.

Fast and courteous service!! I needed a new tire because I ran over a screwdriver on the highway and had a flat. The dealership was superfast getting my car in-and-out while I was working the entire time in the lounge. Michael helped me and was extremely efficient, professional and kind! Went back to work and made my 4:30 appointment! Thank you, Kathy Croft

They were a little busy when I arrived and had to wait longer than normal to get someone to assist me, Not a big problem to deal with as everyone is trying to get back from covid-19 disruptions. Overall excellent service from this location every time. Cinthia was very helpful and professional.

Thank you Cynthia for the wonderful customer service!

Great service . Been a customer of Auto Nation for this over 10 years and been taken awesome care of.

We got fair value for our trade in and received the exact car we wanted. Financing danced a little when there was no need to but eventually got serious. Very pleased with our salesman.

Buyers beware of this dealership. I recently went to the Autonation Honda Lewisville website to get pricing on a new Honda CRV, and had to input my personal information to obtain "see our best price instantly". Satisfied with the price that was offered, I was ready to purchase the vehicle. I later received a follow up call from a sales representative who then emailed me a detailed proposal that included window tint and clear guard, adding $794 to the price that was originally posted. Since their website has no references anywhere that this is a mandatory charge, it turns out that their "best price" is a totally bogus figure. I appealed to management and found that Autonation has absolutely no intention of honoring the "best" pricing that is posted on their website...period. IMHO this is a very dishonorable and deceptive way of doing business, so be well advised.

Ali did great job give me amazing services. Best honda dealer in Dallas.

Excellent customer service. Waited a reasonable amount of time for service to be completed.

Not happy. Got one of the first appointments at 9 AM. Got there 10 minutes early Promised the car back by 10:30. Not ready on time. They called me at 11:30 to try again to sell me things I already declined. Said the car was about ready. It was not. Didn't get the car back until almost 1 PM. Long time for oil change, tire rotation and inspection.

Great service - very attentive to my needs and requests

Excellent service and quick turn around

Joshua Frymark did a great job on my recent visit to Autonation in Lewisville. I never saw a survey but if I filled one out he would receive a top score on everything .

Disappointed that the bill was incorrect and the coupons were not applied correctly on the windshield wipers

I bring my car to where I bought it and it is has been that way for years because I buy Hondas. And my service advisor is tops. He knows what I like and how to deal with me in explaining the service and cost, if any. I've bought 3 Odyssey vans since 2004. They don't wear out, I just like to keep upgrading to the new technology.

Purchased my Honda Odyssey with AutoNation and have always had it service there. My last visit was very disappointing concerning it took two hours to get an oil change and they forgot to replace the rear windshield wiper blade so had to return two days later to get the wiper blade. Technician said I had a nail in the sidewall of one tire which was not repairable and needed new tire, I declined and took the car to the dealer where I purchased the tire (had road warranty) and the nail was not punching far enough into the tire to need a new tire. Tire still holding air and did not need to be replaced. Wasted 2 hours on the tire issue. Will still go to AutoNation for service but I hope next visit is better.

I recommend anything your Honda vehicle might need. They have prompt and professional service!

Great experience. No hassle, made me completely comfortable and went far and beyond. Would definitely recommend to family and friends.

Excellent service done in timely manner

Let me start by saying don’t be fooled by the “no haggle online price” for used cars. I had done my research on a car that I wanted and looked various places for the specific vehicle, so I go there I drive the vehicle, it’s great I tell him that I have connections in the industry and that the vehicle is definitely overpriced, he shook it off and tried to tell me about the blue book value when I told him the market value for the car was much lower regardless, anyway the car came with one key fob that was completely messed up, I paid extra on top of the already overpriced vehicle with my financing a warranty for my wheels and tires which included key replacement and I had already seen an issue with my tire when we were there that I noted NEEDED to be fixed ! Of course , the salesman sweet talks you not a problem we will fix it. Then reaches out to ask how it’s going, well let me tell you, my tire hasn’t been fixed or replaced and you haven’t bothered to fix and/or renew my key fobs for my car that I pay every month for warranty on. This dealership is a blind folded joke. The experience will be amazing until you sign those papers, the salesman gets their money, and you’re on the road. Drive pink everyone!! Customer service and retention rate is horrible here because the lack of care !!! Definitely won’t be making another purchase here .

From scheduling an appointment to completion of the service, the ease of working with Auto Nation popped up in every aspects of my day. I would recommend Auto Nation to anyone.

Great job with assisting me getting my new car! Mo & Mike helped a lot. Very nice and knowledgeable people. I’m glad I chose this dealership.

It was a very pleasant experience. The customer service person was very courteous and told me exactly what they were going to do to my car. I waited about an hour and the the customer service person came over and told me it was finished, and then I got into my car and drove away.

Excellent service . Good customer service. Service advisor Josh Excellent.

Shjon Grong, SP, was very knowledgeable about the car I was looking for and ultimately leased. My first lease ever! Shjon explained to me the way a lease really works, I had no idea it was so easy.

Had my engine replaced and a required kit was not installed which resulted in engine failure and another engine replacement. They would not make arrangements for a rental or guarantee reimbursement. I had to rent a car for the month it took to complete the engine replacement. I?ve been waiting 3 weeks for reimbursement for the rental.

Very good service. Replaced my transmission that was under warranty

My service person Jordan was extremely helpful very nice. He has great customer service skills very professional and polite. When I come back for anything I will make sure that I request for him. Thank you for having one of your best service representatives to assist your customers. Sincerely, Helen Walker

Nick was great! He was very patient and thorough. He talked us through different options not pressuring us.

I dropped the vehicle off for routine maintenance. The work was completed relatively quickly and the communication from my representative was excellent. My only criticism is to stop texting on what additional work the mechanic is recommending. I did not see the text for over an hour and it extended the time I had to wait and there was no way I was going to add more time for extra work. This texting has occurred the last few times I have brought the car in. There is no way I am going to approve extra work through a text. Just pick up the phone and call to discuss.

The whole team over at Autonation Honda Lewisville is AWESOME 👏🏽👏🏽👏🏽 I Love shopping there & I always have a wonderful experience!!!

Dealing with John Detter was an absolute pleasure. He took great care to show us car after car until we found the one that fit all of our needs. His knowledge of the product, the purchasing process and general amicability was beyond expectations! Good not be happier with our experience.

Had a service issue, Service Manager Tammie was absolutely AWESOME to deal with! It was worth the 40-minute drive from Anna, VERY professional and respectful. GREAT customer service!!! Go see Tammie!

Please return phone calls! Over the last month, I have left four voice mails, including to the service manager and have yet to receive a call back from anyone. My vehicle is not repaired. Honda must have a fundamental problem with their Infotainment system because I have brought it in six times in the last year and it is still not working! Please fix this! I cannot use my sound system as it cracks and pops and goes out completely. I couldn’t be more frustrated and disappointed in both Honda and this dealership.

Buying process was out standing in its presentation

My car service was diagnosed by Joe Sims. He recommended many good options while my car was in the shop. My experience was very positive. Shout out to christine phan as well...

Came in for oil change and other maintenance due service. Jordan was great in taking care of everything.

New car sales and service!

on 12/12/2020 I bought a Honda CRV from this store. I was advised to purchase GAP insurance and some other protections services from them and they would lower my loan interest rate. They said I could go back and cancel this services a few weeks after the car purchase. I have gone back to the stores several times (including this morning) and called many times. Nobody would help me. Jenna (sales person without business cards) told me this morning that the finance reps were too busy and don't have time to help me and to go back or call back another day. They simply do not want to cancel the protections plans the sold me as thy said they would. I tried calling those plans directly but I was referred back to the dealership.

Place is nice, most staff is friendly, but out guy was Not friendly

It was quick and precise. Got right price for oil change, wheel alignment and car washed in less than 2 hours. Appreciate the help from Service manager.

Did not have appointment and was in and out quickly. Josh was great. Service was appropriate. Will definitely use them for my Honda needs.

Excellent and efficient service department.

I came in on Saturday and spoke with Cynthia about receiving a recall notice on my Accord. Cynthia scheduled me for first thing Monday morning. I was in and out in about 90 minutes, which included an inspection and wash, in addition to the handing of the software issue recall. Additionally, she came out a couple of times to give me updates and go over the inspection report. Prompt, polite and professional!

wonderful customer service handling issues with purchase that were under warranty

While there was a mix up with my service appointment, Joshua did not miss a beat. He got my car in immediately. All requested service was performed. One thing I forgot to mention was noticed by Josh and added to work order. All maintenance work was explained upon completion. Dealership was clean, chairs in waiting area were spaced for social distancing, all staff & most customers were wearing masks (important to me because of family health issues).

It was a good experience at Auto Nation. The service was great from the I'd dropped the car until I received the car.

I wouldn’t recommend going here. I bought a Honda Odyssey and I paid cash. I noticed the vehicle online and called to make sure it was available. 1st guy said he would check and call me back. After 30 mins of nothing I called again 2nd guy said he would check and a few mins later he did call back stating it was indeed available. We arrive and all was normal. Good test drive. Price was a bit high but the vehicle seemed worth it. They gave us the out the door cost and off to the bank to grab a certified check. 20 mins later we returned and handed them payment and then things went down hill. They said we want to clean and service the vehicle. I said no thank you due to not having all day. After 30 mins or so they came back stating the car would not be ready until 4. I was unhappy with this because I own a company in Frisco and didn’t want to have to come back. They make excuses after excuse and I said fine I will come back. I called at 4 and what do you know it wasn’t ready. They told me to come pick it up tomorrow. I said no, told them I’d be there at 530 to pick up the van or the check. Once I arrived they said it would be a few more minutes turned into 30. The individual that signed the tile over was nice enough. Stated he had only had the paper work for a few minutes and I believe that he was telling the truth. Got the proper paper work and away we went. I find it shocking their view on customer service. What can you a possible customer learn from this? This dealership believes you should jump thru hoops for them. I don’t work for you. I paid you... you hand over the vehicle it’s that simple. If they can’t make a cash buy go smoothly. I’d hate to see the issues y’all will face when financing. I mean who thinks they are going to have to get the sheriff department involved in order to get a car place to give you your car. Sad and last time I return.

James Norris provided exceptional customer service.

I've purchased far to many cars for my liking over the years. This by far was the BEST experience I've had. Doug listened to my wants and needs. He made sure that I LOVED the card I chose. when I tell you I LOVE IT, I LOVE IT. Andy the Finance Director was friendly, quick, answered all my questions, and made sure I got the best deal with all my prior credit issues. I walked in have not a clue of what I wanted, would not have picked a better team to get me into a DREAM vehicle.

Always good . Service technician was knowledgeable and friendly.

Loved the service, attitude, and the way they did what they said they could do and get us into a vehicle!!!

Service advisor #9343 MR James Norris is a unique person who cares about his customers all his Manager Tammie an Ms Christine his supervisor, they a great example of profesional service they actually care for us customers. I didn?t had a way to go home or come back to the dealer to pick up my vehicle but they took care of me and the shuttle driver took me home and poked me up, overall it was a great experience I came back to do the transmission work on my vehicle because Ms Norris took the time to explain everything in detail to me last time I was at the dealer I hope there were more people like him in this world that really care for the customer. I will give him five stars for his excellence.

I ATTEMPTED to purchased a used truck with a one year 12,000 mile warranty from the dealership. I have been searching for that exact truck, trim, and package it came with for a long time so there was no way I was going to pass it up. it had to get an 02 sensor, brakes, and belts changed before I could pick it up (already unprofessional but whatever). Two days later, I picked it up and within three days of driving it, a lifter in the engine went out causing a misfire. I brought it in and they said the dealership the truck was at before noticed the problem and noted it down, but the service technicians at Autonation Honda of lewisville DIDNT CATCH IT which VOIDED THE WARRANTY!??.. are you kidding??? after I purchased the warranty.. they found an excuse to get me out of my warranty because of THEIR OWN LACK OF ATTENTION! then, they had the truck in the shop for a week to run a diagnostic.. talking to the pre owned director, Taylor, when I came to pick it up, it was brought to my attention that they NEVER RAN A DIAGNOSTIC during that time because it was too much money!!.. after about 3 weeks of trying to get this truck figured out, missing work meetings, not being able to go ride and camp, and waiting to see if the dealership would help out in any way, IT DIDNT PASS STATE INSPECTION! so after all this time, they didn't even sell me the truck! I am never going there again. they completely screwed me over and it is not ok. im waiting to hear back about my legal options. til then, I highly encourage the rest of you stay away from this dealership!

Love the experience great costumer service will recommend Honda Lewisville anytime ??

I went in for a recall service but while I was there they performed a multipoint inspection and made a few recommendations on some maintenance needs. They took care of everything I needed same day. I also appreciated that they included a car wash.

The waiting area is very clean, but the tv was in terrible shape and should never had been turned on. The picture was not viewable and so it was an irritant rather than helpful. Most of us were trying to ignore it while reading or using our computers.

The service department was great they took care of the problem. Every time I bring in a vehicle for repairs they handle it. Joshua was very helpful and explained everything to me.

Unfortunately, I did not receive a link to complete the customer satisfaction survey. However, I wanted to let everyone know how awesome this dealership is. I truly enjoyed my visit on Saturday with my service advisor, James. James was a pleasure to work with and offered superb service. He was quick to answer any questions I had and thoroughly explained how often I just get my car serviced. 10/10 would recommend this dealership to anyone in the area. I’m looking forward to my next visit with James and another 5-star service.

Joe Sims at Honda was professional and courteous! I had an appointment to get my Honda service. Wait time was minimum. I appreciate Joe?s genuine politeness.

The appointment took 2 hours rather than the 1 to 1 and 1/4 hours quoted to me, but I kept myself busy and did not mind. The Service Representative, Joe Sims, was very pleasant, although I was never informed about the delay.

Got my vehicle serviced on a Saturday morning and was out of there in less than an hour. Everyone was very nice. I will definitely be coming back!

Brought my Honda in to the service center and received excellent service! Everything was done in the time quoted, and everyone I dealt with was knowledgeable, courteous, and friendly. I will be back!

I had to get my car fixed at AutoNation and all staff were so friendly especially Cynthia. Best service!

Their customer service is second to none. They did for recalls on my car . Their work is excellent. They also diagnosed a battery issue

The service was awesome. The staff member I worked with was very helpful and communicated well with me through the whole process.

Josh was very attentive to my needs and followed very thoroughly. He was clear and concise in his messages.

It’s always good friendly atmosphere & the people that help are very professional they try to answer & commodore every need especially during the pandemic, they try to make your stay comfortable as they can due to the stressful situation of the pandemic, so I have no quarrels... I can always count on Honda they make it very above standards the Lewisville Autonation is a cut above the other Honda places I have experienced in the past...so I moved to a great location! Thanks for all your hospitality!

Josh gave great customer service and kept me informed of the progress of my vehicle's service.

Auto nation is just like every other scam artists out there are you by a certified car that has a 90 day bumper to bumper warranty but when it breaks they try and say it’s not covered. The 90 day bumper to bumper warranty is a total lie also don’t fall for the added warranty you can purchase because it won’t cover anything I deeply regret buying might be a call from AutoNation they will just give you the runaround until you’re too tired to deal with it. Update vehicles in for service the second time since we have owned it a little over 90 days had to go back in for one of the same issues still not covered by warranty or anything this dealership is a scam

This was the easiest that I have ever purchased a vehicle. There was no hassle and I got a GREAT deal. Thanks AutoNation.